Peppers Soul Surfers Paradise 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,236 件のレビュー

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説明

ホテルのその他の情報

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

当ホテルの客室

ペントハウス

Presidential Suite Deluxe

  • 9 人/最大
  • 450 / 4843 sq ft
  • 寝具 2 x キングサイズベッド と 2 x シングルベッド と 1 x クイーンサイズベッド
  • ビュー: オーシャン / シービュー
  • ほとんどの宿泊施設: バルコニー

ホテル所在地

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-28.001037, 153.430649

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  2,236 件のレビュー

トリップアドバイザーの評価  4.5/5  3,882 件のレビュー

Great experience overall

トリップアドバイザーの評価 5.0/5

Al N トリップアドバイザー認証口コミ

Booked through Accor for 3 nights over the Australia Day long weekend in a 2 bed ocean view apartment. On arrival concierge wasn’t to be seen and I had to do a few happy laps around the entrance to find a layover spot so I could check in and get carpark access. Once upstairs at reception, the check-in process was efficient and we were given a room on level 51. We parked on B3 as instructed and went up to our room. Once we were there it was an amazing feeling, the view, the room. It was all perfect. During our stay we didn’t use the in house breakfast or dining as there are plenty of options nearby. This is by far the best place to stay in Surfers Paradise. Prime location with the most amazing views. The staff are all friendly and in particular the girls at the reception are all amazing! Massive change from our previous two stays before COVID. I don’t recall names but I hope management takes note of this. Although the rates are a lot higher now and particularly post COVID, I noticed the service has gotten a lot better and I feel ok paying more for a great experience. A nice touch was a welcome card, with a bottle of red wine and premium chocolates.

Good location and views. Excellent restaurant.

トリップアドバイザーの評価 5.0/5

Debra B ファミリー - トリップアドバイザー認証口コミ

When we initially checked into Peppers there were issues with prices quoted vs prices charged. When the disparity and my complaint were brought to the attention of the Executive Assistant Manager, Reece Gilbert he handled it professionally and in person doing everything possible to ensure we enjoyed our stay. The location of Peppers Soul in the heart of Surfers Paradise provides good views, particularly from where we were on the 40th floor. The two bedroom, two bathroom apartment was clean and spacious with one large balcony, table, chairs and a corner lounger in situ plus one smaller balcony off bedroom two. With the balcony doors open we could hear night noises from the street below. A low floor could potentially be noisy on a weekend. I would pay for the higher floor if you think it could be an issue for you. There is a dishwasher, Nespresso machine, kettle and toaster along with other essential items cutlery, crockery, glasses etc. Tea bags and instant coffee sachets are replenished, coffee pods are not after the initial allocation of six are exhausted. Peppers has coffee pods for sale, $20. Housekeeping - Refresh clean The ladies are friendly. Beds are made, towels changed where necessary. Peppers Soul is not marketed as a daily, fully serviced apartment. Reservations I booked via Accor on the phone. When needing to call back I found the Menu options went around in circles and was then cut off. This reflects upon Accor rather than Peppers Soul. Reception It was very busy on arrival, school holidays and a public holiday, it took a little time. The receptionists were friendly and helpful including when I called for dishwasher powder, a sponge and teabags. Restaurant - Hyde Paradiso I would highly recommend at least one in house meal. We had only one dinner and wished we’d had more, the steak was cooked to perfection, all of the dishes were delicious with excellent presentation. Breakfast Hyde Paradiso Substantial offerings with an excellent combination of a buffet while you wait for your a la carte freshly prepared hot food. Again, great presentation. The eggs Benedict Hash is a highly recommended specialty. Swimming Pool - indoor and outdoor Has a pool bar although it wasn’t open when we were there. Steam room and spa facilities are good and signed as child free after 8pm - not everyone took note of this but again, school holidays. BBQ The BBQ area is located in gardens behind the outdoor pool. It is a nice, well tended garden area and the BBQ’s are very clean. We did use a BBQ one evening, the shopping precinct performers area is adjacent and down a level, it can be a little noisy but also provides a good viewing platform. Gym Quite comprehensive split into two rooms with effective air conditioning. Mats for floor work would be a welcome addition. In summary You are subject to surge pricing for peak periods however, Peppers does appear to try and value add with activities for adults and children. Once you get your head around what Pepper’s Soul offers it is a good option to stay in the heart of Surfers Paradise in a good size apartment.

Not a 5 star hotel. Not worth the money

トリップアドバイザーの評価 1.0/5

Sam E トリップアドバイザー認証口コミ

My family and I stayed here for 7 nights in a 2 bedroom apartment during January. For the money spent this was very overpriced and will never return again. Pros - Location! Across the road from the beach and central to all the shops/restaurants. Cons - The rooms are outdated, furniture/bedding very old. My advice is to bring a pillow. - very dirty, room service only fix bedding, add toilet paper and change towels. They don't change your bed sheets! - minimum 10 minute wait times for the lifts. - Outdoor & indoor pools are very cold, you would expect heated pools. - Outdoor area has very limited seating with only a handful of umbrellas making it difficult to stay there for extended periods. - The retirement village (residents) are extremely rude. - Reception and service is terrible

Ruined Holidays

トリップアドバイザーの評価 1.0/5

Nimit H トリップアドバイザー認証口コミ

We had booked a stay at Breakfree Peninsula for our family holiday, but the day before our arrival, a lady called and informed us that due to a fire or other issues, we needed to change our hotel. We were then offered an alternative ACCOR property at no additional charge. However, after hearing positive reviews about Peppers Soul, we decided to pay an extra $600 to enjoy our stay there. The lady on the phone initially mentioned the extra cost would be $300 for the stay, but in the email, it was stated as $300 per night (which was also confirmed during our conversation with Peppers Soul). Despite the confusion, we agreed to pay the extra amount, as we were left finalizing our plans last minute, dealing with calls and emails. Upon arriving at Peppers Soul, we provided $600 worth of ACCOR gift cards to cover the remaining payment, along with a credit card for a $300 deposit. However, when we checked our bank statement, we noticed that $600 had been charged to our credit card instead of using the gift cards as intended. This led to more unnecessary calls and visits to the reception to resolve the issue. The manager informed us that there were no notes about the gift cards at check-in, which reflects a clear lack of organization and negligence on the part of the staff. As a result, we endured significant mental distress instead of enjoying our holiday. After spending over half the day trying to sort this out, the manager assured us that the $600 would be refunded within 30 days. My concern is, if you can charge the amount instantly, why is it not possible to process the refund immediately, especially when the error was on your end? Additionally, the service throughout the stay was subpar. The safe in our apartment was not working, and when we called the reception multiple times to request towels for the swimming pool, we were left waiting for over 45 minutes without any response. In the end, we had to go to the reception ourselves to collect the towels. This experience has been incredibly frustrating and disappointing. Even the lifts are too slow and had to wait more than 10 minutes or so every time we wanted to go up or down. Parking is too way confusing as it’s all way down to basement-3 and there are not clear Blue lines painted for the first timers. We should be refunded full amount of our booking as we were not able to enjoy our holidays at all since beginning due to negligence of Pepper Soul staff.

Amazing Location but that’s it, Wouldn’t waste your money, Not 4-5 star!

トリップアドバイザーの評価 1.0/5

Climber45051418891 トリップアドバイザー認証口コミ

Amazing location but that’s where it ends. No concierges upon arrival which you would expect at a 4+ star hotel. Located a random trolley in car park we used for our luggage & we managed to keep ahold of to use again when we departed. Elevators are the slowest we have ever experienced. We booked a two bedroom with plunge pool bbq balcony however due to the pool & bbq area located out further from the initial balcony there is no privacy the above units open out & look straight onto this area as if this wasn’t intrusive enough the area was made more unusable due to the invasion of Cockroach's they were literally everywhere & when mentioned to staff upon departure was brushed off as being “unavoidable due to beach location”. Housekeeping also needs a lesson in actual cleaning mould in showers on tiles & food remnants on utensils including tongs, cigarette butts by pool & bbq. We have stayed on the coast numerous times this was the most expensive & worst place we have ever stayed. It’s a real shame they have such an amazing location however we will not stay here again.

との提携 TripAdvisor

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