Peppers Soul Surfers Paradise 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,229 件のレビュー

Peppers Soul Surfers Paradise - Image 1
Peppers Soul Surfers Paradise - Image 2
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説明

ホテルのその他の情報

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

当ホテルの客室

ペントハウス

Presidential Suite Deluxe

  • 9 人/最大
  • 450 / 4843 sq ft
  • 寝具 2 x キングサイズベッド と 2 x シングルベッド と 1 x クイーンサイズベッド
  • ビュー: オーシャン / シービュー
  • ほとんどの宿泊施設: バルコニー

ホテル所在地

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-28.001037, 153.430649

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  2,229 件のレビュー

トリップアドバイザーの評価  4.5/5  3,884 件のレビュー

Pool and steam room closed for maintenance

トリップアドバイザーの評価 2.0/5

Brielle B トリップアドバイザー認証口コミ

Unfortunately the pool and the steam room are closed for maintenance, and the weather forcing closure of the Beach These ammenities should be fixed as a matter of urgency considering it’s school holidays and considering the price of the room one would expect it to be fixed straight away We have been here for several days and the steam room has been closed

客室の清掃状況

お客さまの声 3.0/5

Katsumi ビジネス - 確認済みレビュー すべて

今回、ホテルの設備面で当日夕方に予約していたManta Legends Surfers Paradiseから変更になった。 は部屋はスイートタイプでアップグレードされていたが、前の宿泊者の物と思われるシャツ(しかも血が付着していた)がベランダにあった。これは大変な問題だと思います。インスペクションの徹底を希望します。 その他についてはレセプション、レストランはサービスが良く快適に過ごせました。

Thank you for taking the time to share your feedback. We apologize about the clothing left on your balcony and we will be sending the feedback through to our housekeeping executive to investigate the matter. We hope to welcome you back to our hotel very soon! Sincerely, Peppers Soul Team

Staff went above and beyond

トリップアドバイザーの評価 5.0/5

Mobsta_83 トリップアドバイザー認証口コミ

We booked in for a few nights as part of a holiday for our anniversary. The staff provided us with a upgrade to a penthouse and a bottle of champagne as a congratulations. The room is amazing and we will definitely be back. Thank you to the staff for for going above and beyond

Disappointed.

トリップアドバイザーの評価 3.0/5

lisagavind13 トリップアドバイザー認証口コミ

We are locals, booked Soul for a special occasion. Confusing car parking instructions. Fusty smelling corridors and suite furniture, in need of thorough clean and update. Restaurant : music too loud. Not relaxing. Breakfast buffet not worth the cost, hot breakfast left because it both meals were stodgy and unappetising. Certainly would not return to this hotel. Not worth a $500 night stay.

Unprofessional staff, not following policies

トリップアドバイザーの評価 1.0/5

Nicole C トリップアドバイザー認証口コミ

I booked the presidential suite, which included Foxtel and daily housekeeping. Unfortunately, I found the team at Soul to be quite unprofessional. There were several issues that required me to call for service, including the daily room cleaning. While the staff member made the beds, other cleaning tasks were neglected. My sister, who was downstairs, mentioned, "I’ll see what I can do; there's a vacuum in the cupboard if you need it," which I found extremely rude. We expect a certain level of service when paying premium prices. Additionally, our phone calls often went unanswered, and there was a delay during check-in despite having a room ready. We were informed that we could switch to another room early since the suite was unoccupied, but there seemed to be conflicting information from different staff members. If hotel employees are going to represent Soul, they should adhere to established policies. Overall, I was very disappointed with my stay.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,088 件のレビュー 9.5/10 ロケーション
  • 1,711 件のレビュー 7.2/10 客室
  • 1,090 件のレビュー 6.8/10 サービス
  • 30 件のレビュー 2.3/10 インターネット
  • 552 件のレビュー 3.5/10 清潔さ
  • 231 件のレビュー 6/10 プール
  • 161 件のレビュー 5.6/10 朝食

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