Peppers Soul Surfers Paradise 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,249 件のレビュー

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Peppers Soul Surfers Paradise - Image 1
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8 The Esplanade, 4217 SURFERS PARADISE, Australia

説明

ホテルのその他の情報

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

当ホテルの客室

ペントハウス

Presidential Suite Deluxe

  • 9 人/最大
  • 450 m² / 4843 sq ft
  • 寝具 2 x キングサイズベッド と 2 x シングルベッド と 1 x クイーンサイズベッド
  • ビュー: オーシャン / シービュー
  • ほとんどの宿泊施設: バルコニー

ホテル所在地

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-28.001037, 153.430649

電話番号
ファックス +61 7 5635 5799

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,249 件のレビュー

トリップアドバイザーの評価  4.5/5  3,874 件のレビュー

Sub Penthouse Luxury

トリップアドバイザーの評価 5.0/5

lisacD1301NC ファミリー - トリップアドバイザー認証口コミ

We have stayed at Peppers Soul nearly every December since their opening. This year we decided to splurge & rent the 3 Bedroom Sub Penthouse. What a beautifully appointed apartment. So much space & storage. The master suite was huge & beautifully furnished. King size bed, 2 large ottomans, lounge area with a double sofa & coffee table and a chaise lounge. The ensuite consisted of a separate room with a freestanding bathtub and an amazing ocean view. Through double doors was the double shower, double vanity & toilet. Through another set of double doors was the huge walk in robe with abundant hanging space, shelves & drawers. There is a separate TV room with Japanese style sliding doors, a generously sized powder room, laundry, lounge room, huge kitchen, dining room, office area, 2 other bedrooms one of which was generously sized and a spacious main bathroom with toilet. There’s a main balcony with a dining table, sun lounge & an amazing view of the coastline. There is also a separate private balcony off the master suite & another long balcony off the two other bedrooms with a view of the Gold Coast night life & hinterland. All in all an amazing apartment with plenty of room for 6 adults to live comfortably. Free secure parking for one vehicle. Everything you could want is within close walking distance - beaches, restaurants, cafes, bars, shopping, nightclubs etc

Dear lisacD1301NC, Thank you for sharing your exceptional experience at Peppers Soul. It is truly rewarding to hear such detailed and glowing feedback, particularly from a valued guest who has been staying with us since our opening. We are thrilled that your stay in the 3-Bedroom Sub Penthouse exceeded expectations and that you enjoyed the spacious layout, luxurious furnishings, and breathtaking ocean views. Your thoughtful descriptions of the master suite, living areas, and balconies highlight the essence of what we aim to offer—a perfect blend of comfort, luxury, and an unforgettable Gold Coast experience. It is also great to know that our central location enhanced your visit, providing easy access to the best beaches, dining, and entertainment options. Your continued patronage means so much to us, and we look forward to welcoming you back next December. Should you require any special arrangements for your future stay, please don’t hesitate to reach out. Warm regards, Ian Charlton General Manager

Great stay but lacking that 5 star experience and service

トリップアドバイザーの評価 4.0/5

tdoods トリップアドバイザー認証口コミ

Apartment is excellent size, incredibly spacious and has almost everything you would need. The location is fantastic, so close to shops, entertainment and restaurants, and right across from the beach. All rooms have a beautiful view and huge balcony. The fridge had filtered water and ice machine maker which is great. Nespresso machine in the room but no milk frother which is really what makes the difference with coffee! A few things that let our stay down - they tried to charge us $25 a day for parking, I checked 2 weeks prior to staying on their website it said complementary parking - they agreed to wave it only when I brought this up and said the price changed Dec 1 - make sure they don’t charge you if you booked before this date! The room cleanliness lacked attention to detail. There was only 1 pan in the kitchen for cooking which was unusable, not sure how old it is but no amount of oil or low heat would prevent everything sticking to the pan - we called housekeeping asking to replace the pan to make pancakes as we couldnt with the one provided.. 1 hour later someone brought up a handful of pens? We said we wanted a pan not pens, then later brought a pan with the exact same issue. On the day prior to checkout we returned from a day out and housekeeping attending to find the fridge filter not working at all (error code on door) - called housekeeping who said they would send maintenance up but no one ever came. Lastly, the main bedroom of the 3 bed apartment has 2 single beds pushed together.. I don’t know why hotels do this as it’s so uncomfortable for couples. Overall our stay was great but can’t give 5 stars for the reasons above - soul would do well to provide better customer service.

Dear tdoods, Thank you for taking the time to share your detailed feedback about your recent stay at Peppers Soul. We're delighted to hear that you appreciated the spaciousness of the apartment, the stunning views, and the convenience of our location. It’s great to know you enjoyed features like the filtered water, ice machine, and Nespresso machine, though we note your comment about the milk frother and will pass this on to our team for future consideration. We sincerely apologize for the inconveniences you experienced during your stay. Your feedback about the parking charge miscommunication is noted, and we’re glad we were able to resolve the matter for you. We'll ensure our website and team are aligned on such updates to prevent any confusion moving forward. Regarding the kitchen pan and your interaction with housekeeping, we deeply regret the miscommunication and the subsequent frustration it caused. This is certainly not the level of service we aim to provide, and I’ve shared your concerns with both our housekeeping and maintenance teams to ensure such oversights are addressed. The issue with the fridge filter and the lack of response from maintenance is also unacceptable. I can assure you this matter will be reviewed internally to improve response times and follow-up procedures. Finally, we understand your concerns about the two single beds in the master bedroom. While this setup is sometimes used to provide flexibility for different guest preferences, we will review how we can better meet the expectations of couples staying with us. Your constructive comments are invaluable in helping us improve our guest experience. Despite these setbacks, we’re pleased to know you had an overall great stay. We hope to welcome you back in the future and provide the 5-star experience you deserve. Warm regards, The Guest Service Team

Hidden structural damage in water leaks. Presidential Suite

トリップアドバイザーの評価 1.0/5

Happiness65914065249 トリップアドバイザー認証口コミ

Upon arrival with no concierge service. Had to attend reception and ask for someone to provide assistance. Housekeeping rude, inattentive. Floors filthy on arrival, No liquid handsoap replaced after repeated requests, insufficent tpilet paper, towels and cleanliness. Toilet blocked in apt 6302, housekeeping is extremely poor. Dead moth sat on walkin robe floor for 2 weeks yet they say they vaccumed and or vaccumed around it. Had to request linen change after 5 days stay, housekeeping had no intention of doing it on a Sunday. 4th bedroom in North East corner flooded after storm. The angle of the building structural design has drainage incorrectly installed. 15 years, 3 builders, bankruptcy and flooding from top floor to bottom at 60, yet side door unusable into Soul Boardwalk due to flooding and drainage problems damaging access. My son was forced to sleep on an uncomfortable old sofa bed after housekeeping pushed a giant water filled bubble in the plaster in window sill. Building manager inspected and maintenance. Maintenance staff and housekeeping vaccuming water out of carpet. Mould build up in 4th bedroom in flooring. Room stinks and is musty. Food stains on couch. There are better places to stay for $18,000 for 10 nights. Try the JW Marriott. Cheaper and 5 star service. I will offically be returning to the JW. Soul is an absolute dump that needs serious structural repairs and better Customer Service.

Hi Happiness65914065249, Thank you for sharing your feedback. I am truly sorry to hear about the challenges you experienced during your stay. Please accept my sincerest apologies for the inconveniences you faced, as this is not the standard of service we strive to provide at Peppers Soul. I understand that these matters were addressed with our Executive Assistant Manager during your visit, including the maintenance and housekeeping concerns. While I am disappointed that we were unable to fully meet your expectations, I appreciate you bringing these issues to our attention, allowing us to take immediate action where possible. Your comments regarding housekeeping, maintenance, and the structural concerns have been taken very seriously. I have since engaged with the relevant teams to review and rectify these matters, ensuring a more seamless experience for future guests. I regret that your stay did not reflect the premium experience we aim to deliver, and I hope to have the opportunity to welcome you back in the future to provide the exceptional stay you deserve. Should you wish to discuss your experience further, please do not hesitate to contact me directly at [insert contact details]. Warm regards, Ian Charlton General Manager

A great place to stay

トリップアドバイザーの評価 5.0/5

Sightsee686156 トリップアドバイザー認証口コミ

We were very happily surprised at the size and quality of our one-bedroom apartment. The view from the 12th floor was beautiful and we left the balcony doors open at night to hear the surf. We enjoyed the outdoor pool complex and indoor spa very much after our walks.

Hi Sightsee686156, Thanks for choosing Peppers Soul for your recent visit. We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon! Warmest regards Guest Service Team

Fantastic room with spectacular views.

トリップアドバイザーの評価 5.0/5

Ed T トリップアドバイザー認証口コミ

Great stay, fantastic location, very comfortable and quiet room, with spectacular views and outstanding facilities. Couldn't fault the rooms and we look forward to returning soon. In the heart of surfers with plenty of great restaurants and lots of variety very close by. The beach is right across the esplanade and it all so convenient. The only slight down side was the wait for a lift during busy periods.

Hi 453edt, Thanks for providing such positive feedback regarding your recent stay at Peppers Soul. It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team. Hopefully we can welcome you back again soon! Warmest regards Guest Service Team

との提携 TripAdvisor

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Surfers Paradiseのすべてのホテル

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