Mantra on View Surfers Paradise 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 2,504 件のレビュー

Mantra on View Surfers Paradise - Image 1
Mantra on View Surfers Paradise - Image 2
Mantra on View Surfers Paradise - Image 3
Mantra on View Surfers Paradise - Image 4
22 View Avenue, 4217 SURFERS PARADISE, オーストラリア

説明

ホテルのその他の情報

  • Walking distance to the heart of Surfers Paradise.

  • On-site spa and hair salon.

  • Close proximity to beach and public transport.

  • Nine multi-purpose conference rooms

当ホテルの客室

ホテル所在地

Mantra on View Surfers Paradise

22 View Avenue
4217 SURFERS PARADISE
オーストラリア

GPS:-27.997919, 153.428845

電話番号
ファックス +61 7 5592 2908

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室

NOSH Pan Asian

Start your day off right with Breakfast in our Restaurant, NOSH Pan Asian. Enjoy a chef served buffet breakfast offering traditional favourites including cereals, pastries, tropical fresh fruits, with hot meals prepared and plated for you.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  2,504 件のレビュー

トリップアドバイザーの評価  3.8/5  4,957 件のレビュー

DO NOT STAY HERE

トリップアドバイザーの評価 1.0/5

Tim D トリップアドバイザー認証口コミ

I have stayed in a lot of places all over the world and this hotel is worse than most highway motels, and by a long way. The pictures are real and what’s not shown is the you could not use the wardrobe as the doors were broken and would not open but the smell…. My god we were nauseous being there for 10mins. We were changed to a different room and it was worse!!! Needless to say we booked another hotel block away and left as fast as we could.

Good location

トリップアドバイザーの評価 4.0/5

gaurav_829 トリップアドバイザー認証口コミ

Mantra on View is perfectly situated in the heart of Surfers Paradise. One of its best features is the location; it is only a short walk to the beach, yet just far enough from the primary "strip" to avoid the overwhelming noise and crowds. It offers the perfect balance of being central without feeling chaotic. The accommodations were impressive. Our room was very spacious and featured two comfortable double beds, which is a plus for travelers needing extra space. • The View: The balcony provided an outstanding panorama, combining the city skyline with the ocean. Pro tip: Aim for a room on a higher floor to get the best possible vantage point. • Housekeeping: I was particularly impressed with the housekeeping staff. They were excellent, keeping the room pristine throughout our stay. The only major disappointment was the buffet breakfast. For a hotel of this size and caliber, the quality was surprisingly poor. While the selection was standard, the food lacked any real taste or finesse. • The Egg Station: The live omelet section was unfortunately terrible. The chef seemed disinterested, serving burnt and tasteless eggs. • The Highlight: The only saving grace for breakfast was the barista. Though it requires an extra payment, the coffee and hot chocolates were high quality and much better than the buffet offerings. I would definitely stay here again for the rooms and the location, but I’ll be heading to a local cafe for breakfast next time!

Hi Gaurav, Thank you so much for taking the time to share your experience at Mantra on View! I'm thrilled to hear that you enjoyed our prime location. It's great to know that you found it convenient to access the beach while still being able to relax away from the hustle and bustle of the strip. We aim to strike that perfect balance, and I’m glad it worked well for you! I’m also delighted to hear that you found your room spacious and comfortable, and that you enjoyed the stunning views from your balcony. Higher floor rooms certainly do offer breathtaking panoramas, and I appreciate your tip for future guests! Your compliments about our housekeeping team are truly appreciated. We take pride in maintaining a clean and inviting environment for our guests, and it's wonderful to know that our staff made a positive impression during your stay. I'm sorry to learn that the breakfast did not meet your expectations, especially given the quality we strive to provide. Your feedback regarding the omelet station is valuable, and I will ensure it's shared with our culinary team for their consideration. While I'm glad to hear that you enjoyed your coffee and hot chocolate from our barista, I understand that the breakfast experience is an important part of a hotel stay. We appreciate your honesty, as it helps us improve. Thank you once again for your kind words and constructive feedback. We can’t wait to welcome you back on your next visit! Kind regards, Liam Campbell Assistant Manager

Dodgiest hotel on Gold Coast

トリップアドバイザーの評価 1.0/5

Gregory T トリップアドバイザー認証口コミ

This is the dodgiest hotel I have ever stayed in. I booked a room for three people at almost $500 per night, yet was given a room with only one bed. The hotel then blamed me, claiming I had booked the wrong room. Since when is a customer expected to know every room layout? Isn’t it the hotel’s responsibility to provide accommodation that actually fits the number of guests selected at booking? The room listing showed photos that clearly did not match the room I was given. When questioned, staff dismissed this by saying the images were “probably just photos, not the actual room,” which is misleading at best. To make matters worse, the duty manager had no understanding of the complaint or escalation process and offered no meaningful assistance. Overall, the experience was unacceptable and beyond ridiculous.

Dear Gregory, Thank you for taking the time to leave your review. We apologise for the inconvenience you experienced as a result of the booking process. Our King rooms do have a capacity of up to 3 people, with the third provided a rollaway bed. Our team has verified that all booking websites state the room includes 1x King Bed. Our website will include a variety of images on our "Property Photos" as this section gives our guests a general idea of the property, our facilities and the standard of our rooms. When selecting your desired room, you will be shown images of the room type. Upon arrival, the room provided was the same as the room which had been reserved, a King room. Our team offered to provide a rollaway bed for your additional guest as standard operating procedure. Due to the capacity of the hotel during the Christmas/New Years period, our team were unable to find any twin rooms upon your request. We apologise that our service team did not meet your expectations and we will escalate this with our upper management team. Hopefully this provides clarity regarding the situation for future bookings. Kind regards, Liam

Great food

トリップアドバイザーの評価 5.0/5

GoPlaces56785510821 トリップアドバイザー認証口コミ

Food was great not too many vegetarian options but it’s understandable I had some waffles with syrup as well as yoghurt with pineapples and they were great the fruit was fresh.

Hi GoPlaces56785510821, Thank you for your lovely feedback! I’m thrilled to hear you enjoyed your meals, especially the fresh fruit and waffles. We’re always looking to improve our menu, and your comments about vegetarian options are noted. I hope to welcome you back soon for more delicious experiences! Kind regards, Liam Campbell Assistant Manager

Breakfast bliss

トリップアドバイザーの評価 5.0/5

Leah B トリップアドバイザー認証口コミ

Excellent breakfast. Fabulous coffee on arrival. The variety to eat at breakfast is excellent, from fresh sliced fruit to hot selections of curries and scrambled eggs. We also ordered poached eggs as we’re revelling in watching the chef at work. My favourite dish this week is the beef curry. My husband loved the bacon. Stayed five nights. Staff fantastic.

Hi Leah, Thank you so much for your lovely feedback! We're thrilled to hear you enjoyed our breakfast offerings and that the beef curry was a standout for you. It's wonderful to know our team made your stay memorable, as we take pride in providing excellent service. We hope to welcome you back for another breakfast bliss experience on your next visit! Kind regards, Liam Campbell Assistant Manager

との提携 TripAdvisor

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