Mantra Crown Towers Surfers Paradise 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 878 件のレビュー

Mantra Crown Towers Surfers Paradise - Image 1
Mantra Crown Towers Surfers Paradise - Image 2
Mantra Crown Towers Surfers Paradise - Image 3
Mantra Crown Towers Surfers Paradise - Image 4
5 19 Palm Avenue, 4217 SURFERS PARADISE, オーストラリア

説明

ホテルのその他の情報

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

当ホテルの客室

ホテル所在地

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
オーストラリア

GPS:-27.995663, 153.428385

電話番号
ファックス +61 7 5555 9998

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • フィットネスセンター
  • Wifi
  • エアコン
  • 全館禁煙

3 プール

There's plenty of ways to make a splash, with two outdoor pools and an indoor heated pool. The kids will love the children's pirate ship with it's own waterslide, sandy beach and water fountains.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  878 件のレビュー

トリップアドバイザーの評価  3.8/5  3,291 件のレビュー

Misleading advertising compared to reality

トリップアドバイザーの評価 2.0/5

Violeta C トリップアドバイザー認証口コミ

Photos are misleading – they don’t reflect reality. This was our first family holiday in Surfers Paradise, and unfortunately, the accommodation was extremely disappointing. The towers had a water leak, and every room smelled strongly of mould. The odour was so overwhelming that we had to relocate to different rooms. Bathrooms were outdated and not in proper working condition. Rubbish was left in the hallways. The oven was falling apart. The kitchen rangehood was so greasy that the fans couldn’t handle steam from cooking. The outdoor pool, meant for children, was under construction and unsafe to use. Staff struggled to manage complaints, often deflecting issues to the body corporate instead of resolving them. There was no bar downstairs to enjoy an evening drink. Overall atmosphere was very low and uninviting. Positive note: The location was excellent, and the new tram rail was a great convenience.

Very disappointing stay

トリップアドバイザーの評価 1.0/5

Matthew H トリップアドバイザー認証口コミ

Unfortunately, we had a terrible experience at the Mantra Crown Towers. Our first room was in very poor condition , leaking taps, splintered cupboard doors, broken glasses in the cupboards, and walls covered in marks and blobs of gap filler. While the staff were polite and promptly moved us to another room, they explained that the rooms are individually owned under a strata title, so maintenance standards vary by owner. The second room was only slightly better, with visible water damage to the kitchen cupboards and similar marks across the walls and ceiling. The worst part of our stay was the constant construction noise from two high-rise buildings directly next door, along with ongoing council roadworks. Although I understand this was outside the hotel’s control, the small note now on the website is misleading. It states that work occurs between 7 a.m. and 6 p.m., but we were repeatedly woken around 6 a.m., and when we asked reception, we were told they had only recently been informed that the council construction would be running 24/7. The noise was incredibly loud and disruptive throughout our stay. I do want to acknowledge that hotel management were quick to contact me after receiving my email and were understanding and proactive in launching further Investigation and reaching a mutual resolution. Overall, this was a very disappointing experience.

Family Friendly and Better Than the Reviews Suggest!

トリップアドバイザーの評価 4.0/5

Global51282637816 ファミリー - トリップアドバイザー認証口コミ

We stayed at Mantra Crown Towers for a week and loved it. Our apartment on the 31st floor was renovated, spacious and had an incredible view. The cot we requested was ready on arrival which was much appreciated. The lagoon pool is beautiful. It was a little cold this time of year but still great on sunny days. The indoor pool and spa were not as warm as expected and could use some updating (hence 4 stars instead of 5) but the outdoor area and large apartment more than made up for it. The location is excellent and very handy for the tram. Exit near the Thai restaurant, cross the road and you are at the stop. To get to the big mall called Pacific Fair, take the tram towards Broadbeach South. To get back, take the one heading to Helensvale. The stop you need is called Cypress. Overall it was a really good stay. I would happily go back and recommend it, especially for families!

Spacious 3 bed apartment

トリップアドバイザーの評価 4.0/5

KiwiDerek78 ファミリー - トリップアドバイザー認証口コミ

Very spacious 3 bed apartment on level 33. Great views out to the ocean. Hotel is very dated and appeared most of the amenities in the foyer no longer exist. Pools would be great in summer. Suggest if the pool kiosk took eftpos it would make a killing!!

Self catering Gold Coast

トリップアドバイザーの評価 4.0/5

Faye J ファミリー - トリップアドバイザー認証口コミ

Overall good value, loved the apartment and facilities. The apartment was clean and spacious, the corridors were in need of repair. Arrived late and access was via a telecom system no staff on site after-hours. I don’t particularly enjoy having to navigate instructions when tired from travelling, I personally find it stressful. Amenities both on site and around the local area were minimal after 9pm so unable to make a hot drink until the following day. One restaurant onsite but limited variety the food was Thai not my go to food. Overall nice self catering option, great views.

との提携 TripAdvisor

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