Mantra Circle on Cavill Surfers Paradise 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,269 件のレビュー

Mantra Circle on Cavill Surfers Paradise - Image 1
Mantra Circle on Cavill Surfers Paradise - Image 2
Mantra Circle on Cavill Surfers Paradise - Image 3
Mantra Circle on Cavill Surfers Paradise - Image 4
9 Ferny Avenue, 4217 SURFERS PARADISE, Australia

説明

ホテルのその他の情報

  • Choose between our two lagoon style pools and indoor heated pool.

  • Hold a private movie night for you and your guests in our 12-seater theatrette.

  • Enjoy our fully equipped gymnasium.

  • Detox in our sauna and steam room.

  • Complete your holiday itinerary with our complimentary tour booking service.

当ホテルの客室

ホテル所在地

Mantra Circle on Cavill Surfers Paradise

9 Ferny Avenue
4217 SURFERS PARADISE
Australia

GPS:-28.00135473, 153.4268403

電話番号
ファックス +61 7 5582 2020

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • フィットネスセンター
  • Wifi
  • エアコン

3 プール

Mantra Circle on Cavill has a choice of lagoon style pools and an indoor heated pool. There's also a spa to help you unwind.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,269 件のレビュー

トリップアドバイザーの評価  4.0/5  4,701 件のレビュー

2023エクセレンス認証

Great location in the heart of Gold Coast

トリップアドバイザーの評価 4.0/5

bboy726 トリップアドバイザー認証口コミ

Everything was a breeze from check in, to our well appointed room overseeing the lake and to check out. The facilities on the property are well managed and clean. A good size gym onsite at the north tower with everything you need for a good workout. Would highly recommend staying here.

Dear bboy726, We thank you for taking the time to provide valuable feedback following your recent stay with us, we are thrilled you enjoyed your experience. Appreciate the commentary around the well-appointed apartments and the well-maintained facilities, pleased you also enjoyed the good size gym. bboy726, the team and I look forward to welcoming you back to Mantra Circle on Cavill again in the near future. Warmest regards Damian Sillars General Manager Mantra Circle on Cavill

Modern and clean!

トリップアドバイザーの評価 5.0/5

000Rach000 ファミリー - トリップアドバイザー認証口コミ

Modern, clean, fantastic apartment! We throughly enjoyed our stay here: booked via wow stay and it was really straight forward. Really central. Pool is great for kids! Very quiet and more than enough beds to go round. We throughly enjoyed our stay!

Dear Rach, Thank you for choosing to stay with us here at Mantra Circle on Cavill, we truly appreciate the custom. We thank you for taking the time to provide valuable feedback following your recent stay with us, we are thrilled you enjoyed your experience. Rach the team and I look forward to welcoming you back to Mantra Circle on Cavill again in the near future. Warmest regards Damian Sillars General Manager Mantra Circle on Cavill

My 13yo slept on the couch with no blanket!

トリップアドバイザーの評価 1.0/5

Nicole S トリップアドバイザー認証口コミ

We recently stayed for six nights, and unfortunately, our experience was far from what we expected given the premium rate we paid. On one of the mornings, I woke to find my 13-year-old son on the couch, cold and uncomfortable. His bed had broken during the night when he reached for his phone charger, causing the mattress to fall through the slats. Thinking he’d somehow caused the damage, he didn’t tell us and instead slept on the couch without a blanket. When I informed the hotel, maintenance came promptly the next day and repaired the bed, but aside from a verbal apology, no further compensation was offered. For the cost of our stay, I would have expected all beds to be in good working condition and a better response from management. Maintenance also had to come in to fix a broken blind in the kids’ room, which had woken them up at sunrise due to being stuck open. On top of this, we noticed a persistent urine smell in the kids’ room. We reported it but received no response. While we could manage the room’s odor by airing it out, the urine smell never went away. The housekeeping staff did a great job, but the quality of the room and the lack of management acknowledgment left us disappointed. Additionally, the Wi-Fi was only accessible on handheld devices and didn’t work on the room’s smart TVs, with the signal being quite weak overall. For a place charging premium rates, I expected a higher level of comfort and care.

Dear Nicole, Thank you for sharing your feedback following your recent stay with us here at Mantra Circle on Cavill. I sincerely appreciate you taking the time to bring these concerns to our attention and I am genuinely sorry to hear that your experience did not meet your expectations. Firstly, I want to express my regret about the challenges you faced with the bed in your son's room. I understand how unsettling and uncomfortable this situation must have been for both him and your family. While I’m pleased to hear that our maintenance team addressed the issue promptly, I acknowledge that the initial inconvenience certainly fell short. I am also disappointed to learn about the issues with the blinds and the unpleasant odor in the room. Both of these concerns are unacceptable, and I apologize for the lack of a thorough resolution during your stay. Rest assured, I will personally investigate these matters with my team to ensure such issues are rectified and do not occur for future guests. Regarding the Wi-Fi, I understand how essential reliable connectivity is for a comfortable stay. Your comments have been noted, and I will review the current system with our IT team to explore ways we can improve this service to better meet our guests' needs. Our central team are currently working with our WI-FI operator to enable smart TV streaming. While I’m pleased to hear that our housekeeping team made a positive impression, I deeply regret that the overall condition of the room and our handling of the situation diminished your experience. At Mantra Circle on Cavill, we pride ourselves on delivering high-quality service and accommodations, and it is clear that we missed the mark during your stay. Thank you again for your valuable feedback, which helps us identify areas for improvement. I hope we have the opportunity to welcome you back in the future for a more memorable experience. Warmest regards Damian Sillars General Manager Mantra Circle on Cavill

Great Location

トリップアドバイザーの評価 5.0/5

tracyh716 Couples - トリップアドバイザー認証口コミ

We looked at several available hotels in the Accor chain for Supercars gold coast 2024.This was a good choice. We had a one bed sea view. Great Kitchen amenties North Tower floor 28. It id s big complex. Pool was cold but great are. Servicing after a 5 day stay. But we could get a re stock and towels etc from reception as we were only staying 3 nights.Close to everthing. The lifts were busy and slow at times. But we would return.

Dear tracyh716, Thank you for choosing Mantra Circle on Cavill for your stay during the Gold Coast 500 event and for taking the time to share your feedback regarding your experience. I'm pleased to hear you enjoyed the convenience of our location, as well as the kitchen amenities and views from your room in the North Tower. We understand the importance of easy access to facilities and will take your feedback on the lifts and pool into consideration as we continue to enhance our guest experience. Additionally, I’m glad our reception team could assist with replenishments of towels etc. during your stay. We look forward to welcoming you back to Mantra Circle on Cavill again in the future for another memorable experience. Warmest regards Damian Sillars General Manager

Beautiful view from our Balcony

トリップアドバイザーの評価 4.0/5

305vivienneh Couples - トリップアドバイザー認証口コミ

We enjoyed our stay and the unit was beautiful. The view was stunning and a lovely clean unit. The bed was very comfortable too. I just found the parking a bit of a nightmare. You would use your key to swipe it & cars coming the other direction just drive in & the gate then closes. If you had a car behind you’d get stuck. The gate on the way out is crazy, if there are cars driving past once the gate opens it doesn’t read your car & then closes up. Everything else was great location wise but the parking wasn’t good.

Hey there 305vivienneh, Thanks so much for taking the time to provide valuable feedback following your recent stay with us. So great to hear that you loved your unit and the view from the balcony, it's absolutely amazing and so pleased you enjoyed it. I do offer my sincere apologies regarding the parking instances you have outlined, that is so disappointing to read that cars would cut in front of you and the drama this causes at the section, I completely understand. 305vivienneh, I do hope we can welcome you back to Mantra Circle on Cavill again in the near future. Warmest regards Damian Sillars General Manager

との提携 TripAdvisor

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周辺の他の施設

Surfers Paradiseのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。