BreakFree Imperial Surf Surfers Paradise 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 412 件のレビュー

BreakFree Imperial Surf Surfers Paradise - Image 1
BreakFree Imperial Surf Surfers Paradise - Image 2
BreakFree Imperial Surf Surfers Paradise - Image 3
BreakFree Imperial Surf Surfers Paradise - Image 4
80 The Esplanade, 4217 SURFERS PARADISE, Australia

説明

ホテルのその他の情報

  • Our onsite facilities include a heated indoor pool, outdoor pool, sauna, and tennis courts.

  • Short walking distance to Cavill Mall, where you'll find a variety of shopping & dining venues

  • Escape from the hustle in your spacious self-contained apartments with stunning ocean views

  • Experience the ultimate thrill at one of the amazing theme parks (transfers available)

  • Our perfect position makes catching public transport very accessible

当ホテルの客室

ホテル所在地

BreakFree Imperial Surf Surfers Paradise

80 The Esplanade
4217 SURFERS PARADISE
Australia

GPS:-27.996665, 153.430021

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • Wifi
  • 全館禁煙

2 プール

Take a dip in the resorts indoor and outdoor heated pools.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  412 件のレビュー

トリップアドバイザーの評価  4.0/5  806 件のレビュー

Great location but lots of renovations going on

トリップアドバイザーの評価 4.0/5

AshleyKKee トリップアドバイザー認証口コミ

Booked a deluxe 2 bedroom and room was nicely renovated. There was a lot of renovations going on which made accessing the hotel when we first got there complicated. There was also only 1 of the 3 lifts working while we were there which often made the wait quite long, I understand that these things happen but after speaking to some of the residents it had been like this for a number of weeks so we should have been notified prior to arriving. Overall the room was nice and the amenities were good so we would book again

Thanks for taking the time to comment on your recent stay. We are sorry that their were issues with the lift and we do hope to welcome you back again soon.

Direct booking process flawed, terrible lifts(no redundancy in a high rise), nice room.

トリップアドバイザーの評価 3.0/5

Aussie Glenn B トリップアドバイザー認証口コミ

Each apartment is individually owned and furnished. I stayed in Apartment 3D, Deluxe Ocean View. We have stayed in this apartment previously. We like this room, it is on a lower floor, nicely furnished, quiet, with heavy blockout curtains. The room scored a 9 out 10. The reason for the 3 star review is owing to the booking process and hotel facilities. I have a fear of heights, and this hotel is 41 storeys high. As I mentioned I have stayed in 3D before and we wished to book this particular unit again as its nice and only on level 3. I booked direct with the Hotel (All Accor chain), but was told I could only put in a request for that room, I also added request for a room below level 10. I subsequently called the hotel a few days prior to arrival to enquire which room I was allocated, I was told that they would not tell me and that rooms are only allocated on the day, I said well can you confirm at least that I will not be higher than level 9, again I was told no we can't. When I mentioned my concern and fear of heights all I was told was "Well maybe you should consider cancelling the booking, and search alternatives", OMG. On check in luckily I was allocated the apartment I requested, but believe the hotel caused me unnecessary angst. There needs to be a process where returning guests can book a particular apartment, I could arrange my travel dates around the apartment availability. Also the hotel only had 1 of the 3 lifts operating during our 9 night stay. The hotel is 41 storeys high, this caused long wait times, with the lifts often full. I was also concerned there was no redundancy, if this lift broke down, hundreds of guests and residents would be stranded. The surrounds of the hotel were untidy and cluttered with construction.

Thanks for taking the time to comment and rate your recent stay. It is unfortunate that we even as a repeat guest are not able to guarantee a room, owners can at the last minute book their apartment and or what has happened in the past, a maintenance issue can cause issues where all bookings need to be moved. We do try our best, and we do advise guests that should you need to be guaranteed a room, we advise we are not able to take the booking on these terms , but as mention we do try our upmost to meet all requests. We are sorry to hear of the issues of the lifts, this was something that we didn't know of issues until it happened. We do once again thank you and we do hope to welcome you back again soon.

Did not get what promised at time of booking

トリップアドバイザーの評価 2.0/5

Fearless66046273474 トリップアドバイザー認証口コミ

I paid for ocean and city view but got only ocean view. When explained same to the staff they said there would be extra cleaning fees which is not fair because i booked before hand correctly then why should i be bothered. Moreover, i had only 2 days free with me in which one day would be moving for which i had to pay. Also, curtains were torn, tables had scratches, tv didn’t had internet connection can’t watch netflix . Customer service is very poor. Lifts were getting repaired so, lots of people adjusting in 2 lifts. Mind it, this is weekday still. I did not enjoy at all. What i thought and what i got were totally different

Thanks for taking the time to place your comments. As you wanted to move rooms during your stay the price that you paid for included a cleaning and linen for the one apartment, if you wanted to move rooms there would be 2 cleans involved and therefor we are sorry we would need to charge you for this. We are sorry our TV's don't have Netflix, but I am glad you were able to look at the lovely ocean from your apartment. We do try and meet all guests requests and I am sorry we were not able to meet your requests for City Views. We do hope to welcome you back again soon. Kind Regards Nicki Blackley

Ideal location but lacking quality

トリップアドバイザーの評価 2.0/5

Mitchell A トリップアドバイザー認証口コミ

Second time staying here, although the first time was great, which led to rebooking, the second time was beyond ordinary. Firstly with 3 elevators, 1 was only working 50% of the time, meaning we would have to walk up and down 30+ flights of stairs constantly. Secondly when trying to relax, we couldn’t use the sauna as it was “out of order” majority of the time and only opening back up on our last day of stay, this was just frustrating. Spent my relaxing time trying to watch tv, however the wifi would connect to the tv, so I couldn’t watch the shows I was actually interested in viewing. Was not a big fan on the additional cockroach and moth roommates that come with the booking of the room, had to buy additional bug spray just to not wake up with one beside me.

Thanks for taking the time to comment on your recent stay, Yes I am sorry that they did have issues with the lifts and I was not aware that the Body Corporate who looks after the building had issues with the Sauna, The WiFI only does work on your phones and Ipads, not the TV. I do hope that you let reception know of you concerns in regards to the cockroach, as all units were recently sprayed. We do hope to welcome you back again. Kind Regards Nicki Blackley

The best place to stay in Surfers Paradise

トリップアドバイザーの評価 5.0/5

Samantha N トリップアドバイザー認証口コミ

Myself and my 3 children had the most wonderful stay. The apartments are extremely spacious with amazing views and kitchen equipped with all you need for a long stay, like a home away from home. The indoor spa and pool was a favourite with the kids, and the main beach is just a 2min walk out the front door and across the road. On-site car parking is easy to access. The best place we've stayed in Surfers so far.

We very much appreciate your comments regarding your stay at the BreakFree Beachpoint Surfers Paradise. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley

との提携 TripAdvisor

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Surfers Paradiseのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。