Mantra Towers of Chevron Surfers Paradise bintang 2

Catatan tamu Avis (Peringkat ALL) 4.0/5 1.661 ulasan

Mantra Towers of Chevron Surfers Paradise - Image 1
Mantra Towers of Chevron Surfers Paradise - Image 2
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Deskripsi

Keistimewaan hotel

  • The three towers are home to spacious and self-contained 1, 2 and 3 Bedroom Apartments.

  • Bask in the sunlight and unwind at Beaches in the Sky.

  • Mantra Towers of Chevron is conveniently situated with easy access to public transportation.

  • We are situated to be a short stroll away from the renowned Surfers Paradise Beach.

  • For relaxation and watching your kids play, our lagoon swimming pool is the place to be.

Akomodasi kami

Lokasi hotel

Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.999546, 153.427723

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Properti 100% Bebas Rokok

2 kolam renang

Have the luxury of choosing from a large lagoon pool, indoor and outdoor lap pools, spa or sauna.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.0/5  1.661 ulasan

Peringkat TripAdvisor  3.5/5  6.489 ulasan

Disappointing Experience: Lack of Transparency and Accountability at Mantra Hotel

Catatan Tripadvisor 1.0/5

Wander21559913588 Ulasan TripAdvisor tersertifikasi

Having eagerly planned our trip for early July 2023 and eagerly anticipating the enjoyment of the indoor pool, we were deeply disappointed to discover just 13 days prior to our arrival that the pool was closed for renovations. Learning from an email notification that the Mantra management had known about the renovation since early February only compounded our frustration, as this crucial information had been withheld from us for an extended period. With two young children, aged 3 and 6, counting on the indoor pool for our holiday enjoyment, we found ourselves without a key amenity. The short notice of 13 days left us insufficient time to secure alternative accommodations, particularly given the high demand during the busy school holiday season. Upon arrival, Assistant Manager Fellipe Matsura initially suggested compensation for our early booking, only to later retract the offer, citing our ample time to cancel prior to our arrival. It is deeply regrettable that the hotel did not provide us with the opportunity in February to seek alternative arrangements, and we find it unacceptable that our money was taken without proper consideration of our needs. Regrettably, we cannot in good faith recommend this hotel to others based on our experience.

Great pools, views . Room quality a huge let down

Catatan Tripadvisor 2.0/5

Loli K Ulasan TripAdvisor tersertifikasi

We have stayed at the Chevron on many occasions. We love the location , ocean views and the facilities. The pool area is incredible. The reception staff are professional and helpful. We returned to the Gold Coast and had to go to the Chevron as we have always had a good time. We are providing this feedback as we would like management to make changes and hopefully keep future guests. Unfortunately, this time 10 years later…we were disappointed with the room quality. We tried out two rooms , had a major issue with the first and both rooms although presented clean and tidy , the scuffs on walls/ holes in plaster , water damage inside the cabinetry, issues with sliding doors with both rooms , badly scuffed floor boards made us questioning if we’d ever return. I would suggest management have the cleaners record a basic checklist for damage/ condition of the room .. walls, sliding doors, internal shelving for water damage , Flooring condition and that the apartment owners are forced to fix things that are damaged within a time frame and before they are rented out. I would love to see this hotel raise its bar and be the best it can be , just like it used to be .

Dear Loli, Thank you for taking the time to tell us about your experience at the Mantra Towers of Chevron Surfers Paradise. I am really sorry to hear that you, a very important returned guest, had an experience that did not meet your expectations; please allow me to express my sincerest apologies. Your feedback about the condition of the rooms is valuable for us. It's understandable that these issues would question whether to return in the future or not. But please rest assured that we are taking the appropriate measures to address the condition of the apartments as this is one of the highest priorities for the management. Thank you for taking the time to provide detailed feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fellipe Matsura Assistant Manager

Could be better....

Catatan Tripadvisor 3.0/5

Monique B Ulasan TripAdvisor tersertifikasi

Ordinary - room amenities poor, pillows should be redirected to the bin. Lobby had a terrible sewerage smell. Issue with one of the receptionists' inabilities to understand and articulate themself. He was overall unhelpful, remainder of staff good.

Dear Valued Guest, Thank you for sharing your feedback with us. We're sorry to hear that your experience at Mantra Towers of Chevron fell short of expectations. We sincerely apologize for the issues you encountered with the room amenities, pillows, and the unpleasant odor in the lobby. Your comments have been noted, and we will address these matters with our housekeeping and maintenance teams to ensure improvements are made promptly. Additionally, we regret any inconvenience caused by the service provided by one of our receptionists. Please rest assured that we will address this internally to ensure all our team members uphold the high standards of service we aim for. We appreciate your valuable feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back for a more satisfactory experience in the future. Warm regards, Ho Lee Assistant Manager Mantra Towers of Chevron

Ho the assistant manager is amazing, he will make your holiday experience 5 star

Catatan Tripadvisor 4.0/5

Rachel L Ulasan TripAdvisor tersertifikasi

Whilst we had a couple of hiccups to start with in our room, Ho, our assistant manager could not have been more helpful and accommodating. Ho was a breath of fresh air full of positive energy and overall a really nice man. Ho made our stay extremely comfortable and our overall holiday that much better. Ho is a fantastic relationship builder and an absolute credit t o the Mantra team! Thanks Ho and sorry we didn't get to say goodbye. Regards Rachel, Renae and Scarlett Lea x

Dear Rachel, Thank you so much for your kind words and recognition of my service during your recent stay with us at Mantra Towers of Chevron. I am thrilled to hear that my efforts made your holiday even more enjoyable and comfortable. Providing exceptional customer service is at the core of what we do, and it's wonderful to know that my positive energy and dedication had such a positive impact on your experience. We sincerely apologize for any initial hiccups you encountered in your room, but we're glad our team was able to swiftly address the cleanliness issues and ensure your comfort throughout your stay. Your feedback is greatly appreciated, and we can't wait to welcome you , Renae and Scarlett back for another fantastic stay. Please don't hesitate to reach out if there's anything else we can assist you with in the future. Warm regards, Ho Lee Assistant Manager Mantra Towers of Chevron

Best place to stay!

Catatan Tripadvisor 5.0/5

Danielle H Ulasan TripAdvisor tersertifikasi

Great Location!!!! All the Beds are so comfy, apartment was very clean and updated, with modern appliances. LOVED the washing machine and dryer (was very convenient with having kids using the pool and beach daily. Full equipt apartment has everything you need, fabulous view, lagoon pool was just stunning, friendly staff will definitely go back with the family!

Dear Danielle, Thank you for sharing your delightful experience at Mantra Towers of Chevron! We're thrilled to hear that you enjoyed our prime location and found our beds exceptionally comfy. It's wonderful to know that our well-equipped apartments, complete with modern appliances including the convenient washing machine and dryer, contributed to a hassle-free stay, especially with kids frequenting the pool and beach. We're glad you appreciated the stunning views and our friendly staff. It would be our pleasure to welcome you and your family back for another fantastic stay in the future! Warm regards, Ho Lee Assistant Manager

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