Mantra Towers of Chevron Surfers Paradise bintang 2

Catatan tamu Avis (Peringkat ALL) 4.0/5 1.255 ulasan

Mantra Towers of Chevron Surfers Paradise - Image 1
Mantra Towers of Chevron Surfers Paradise - Image 2
Mantra Towers of Chevron Surfers Paradise - Image 3
Mantra Towers of Chevron Surfers Paradise - Image 4
23 Ferny Avenue, 4217 SURFERS PARADISE, Australia

Deskripsi

Keistimewaan hotel

  • The three towers are home to spacious and self-contained 1, 2 and 3 Bedroom Apartments.

  • Bask in the sunlight and unwind at Beaches in the Sky.

  • Mantra Towers of Chevron is conveniently situated with easy access to public transportation.

  • We are situated to be a short stroll away from the renowned Surfers Paradise Beach.

  • For relaxation and watching your kids play, our lagoon swimming pool is the place to be.

Akomodasi kami

Lokasi hotel

Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.999546, 153.427723

Telepon
Fax +61 7 5584 8600

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Properti 100% Bebas Rokok

2 kolam renang

Have the luxury of choosing from a large lagoon pool, indoor and outdoor lap pools, spa or sauna.

Ulasan tamu kami

Ulasan tamu kami

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Peringkat ALL  4.0/5  1.255 ulasan

Peringkat TripAdvisor  3.5/5  6.529 ulasan

Run down and disappointing

Catatan Tripadvisor 2.0/5

Tatterededges Ulasan TripAdvisor tersertifikasi

There is no place to park while checking in. You just have to set down in a keep clear zone and hope you don’t get towed or fined. When we arrived, there were already four cars lining the keep clear zone where reception is so I had to do multiple laps of the block. Reception told us to just “park wherever”. Once checked in, there was plenty of parking for guests and we never had any issues finding a parking space. The location of the resort is great. Very central to the main shops, restaurants, bars. The beach is less that 500 meters away and there are lots of touristy things to do in the immediate area. We stayed in a 3 bed, 2 bathroom apartment with a pool view. It had two queen beds and two single beds which worked for us (2 adults and 3 kids). The beds were rock hard with springs poking through so sleep wasn’t very restful. The general state of the room was pretty disgusting. There were stains on the curtains, carpets and walls. The artwork had tears in it. The balcony furniture was rusted and peeling. All of the furniture in our apartment was very old and cheap quality, beds, couches and dining chairs were uncomfortable. The wardrobes in each of the bedrooms had three hangers each and the master bedroom had no drawers at all to put clothes in. The appliances in the kitchen were very well worn and some well past any kind of useable state. For a room that was supposed to accommodate 6 people, there were two 2 seater couches which meant we couldn’t all sit down to watch TV at once. One of the couches was fine but the other was rock hard and not able to be sat on for any extended period. There were only 3 chairs on the balcony, so again only half our group could sit out there at any given time. The TV didn’t work, but maintenance came up within 20 minutes of reporting it and fixed it. The maintenance guy was amazing, in fact all the staff were great. Really friendly and helpful. There’s no room service, mini bar or in room food delivery. You could order limited food from reception, but you have to go down to collect it, so it was easier and cheaper to just go to Coles. The room has a full kitchen however, with no cleaning supplies actually using the kitchen involves purchasing all your own cleaning products. Housekeeping only comes once a week and they do a pretty ordinary job. The floor was sticky and there was a residue over everything they “cleaned”. They didn’t top up any of the supposedly “complimentary” things like tea, coffee or shampoo. I guess for $7000 I don’t expect to have to supply my own bin bags and dish soap, especially when you get fined for not cleaning up!! What I learnt while we were here is that all of the apartments are individually owned and Mantra just manages them. What this means is there is no consistency across any of the rooms. If the owner maintains the room and puts care into it, you might get a nice room, working appliances and modern fittings but, as in our case, if the owner doesn’t, you get a room that is run down with rock hard beds and which hasn’t had a coat of paint in more than a decade. The public areas of the resort appeared to be well maintained, clean and tidy. There was no rubbish, hazards or mess. There were plenty of chairs and sun lounges. Each of the outdoor pools had BBQ,s and plenty of tables and chairs. We stayed for a 10 day period and during that time, none of the spas were operational, the sauna was closed for maintenance and the theatre was closed. There are three pools, the beaches in the sky which is the big one, an indoor heated pool and another smaller outdoor pool. The indoor heated pool was quite small and was often over crowded, especially on days where the weather wasn’t that good. Given the size of the resort, the indoor pool is woefully inadequate. There really isn’t much for kids to do here. There is a really small and kind of pathetic playground suitable for really young kids only. The kids games room has about a dozen coin operated arcade games and a handful of claw type vending machines where the prizes had been in them so long they were faded beyond recognition. The games machines all needed maintenance as they tended to swallow the kids coins without registering a credit more often than not. There are no ball games allowed in the resort and we frequently heard kids getting told off for playing on the grassy areas despite not bothering anyone. Meanwhile, despite the resort having signs up everywhere saying there was to be no parties, several nights we witnessed rowdy drunk adults playing loud music in the pool areas driving other guests away and nothing was said. One final thing worth noting is that we received a notice that a mandatory Body Corp fire inspection would be taking place the following day and that if we weren’t home, we needed to arrange for a key to be left before 5pm the day before. First off, as a guest of a resort, this is not my issue to be dealing with. Secondly, notification was made by somebody slipping a piece of paper under our door while we were out. When they turned up the next day, early enough that my kids were still in bed, they just let themselves in and we had to stop them from going into the kids bedrooms. I understand fire inspections are important but this is not the way to go about it. These should be organised between guests and Mantra needs to take responsibility for it, not put this on guests. Would I stay here again? Honestly, probably not. The price point is just too high for what you get and that you can’t be sure what standard the room will be. We essentially paid for a 4 star prices and got a 2 star experience.

Dear Tatterededges, Thank you for taking the time to tell us about your experience at Mantra Towers of Chevron. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvia Ambrose General Manager Mantra Towers of Chevron

Big Disappointment

Catatan Tripadvisor 1.0/5

TheAussieHousewife Ulasan TripAdvisor tersertifikasi

Let’s start with what was good: Location and views are this hotels best features. You are right in the middle of everything restaurants, cafes, short walk to the beach and cavill, our 3bdrm apartment had views of both the beach and surfers city. Rooms: this is the worst part. It was grubby it was outdated, the couches were so gross with stains and marks we didn’t sit on them but when my daughter tested it out the springs were all ruined. The floors were sticky and the rooms had a general yucky smell almost like sweat. The beds were very uncomfortable, we didn’t get one good night sleep in our 5 night stay, our queen bed was most certainly a double which is squishy for the average two adults. Thank god I brought my own pillow! The air conditioning doesn’t work well so we couldn’t get relief from the heatwave during our stay. The hallways and lifts are not air conditioned so it’s very hot and extremely muggy during the afternoons and so we’re our rooms as the air conditioning doesn’t was so weak the afternoons were hot. Facilities: Generally pretty good although the lagoon pool quickly over crowds and not much seating. Lap pool gets no sun. Parking came with our 3bdrm which was handy. Getting around the resort needs better signage because you can’t find things without a map. Service: other than a friendly smile when you check in and out that’s it. No new towels no beach towels like most other 4 star hotels, no room cleaning. This is not a 4 star hotel, it’s best described as a run down 3 star hotel that was great when it first opened as a 4 star, my husband happened to stay here years ago when opened and he said it hasn’t been updated since. Didn’t enjoy our stay sadly all I wanted the whole time was to change hotels. It was just a big ICK. It’s important to note lots of families stay here as it is affordable, I generally prefer higher class hotels and because it was 4 star that’s what I expected to get. That’s why it’s disappointing. It is good for families, just no longer a 4 star as it desperately needs upgrading.

Dear Valued Guest, Thank you for taking the time to share such a detailed review of your recent stay. We're pleased to hear that you appreciated our central location and stunning views, which truly are highlights of our property. However, we regret to learn that the condition of your room and some aspects of your experience did not meet your expectations. Your concerns about cleanliness, outdated furnishings, and air conditioning have been noted, and we will be discussing these with our team to ensure they are addressed. We appreciate your feedback regarding the facilities and signage, as well as the service gaps you experienced during your stay. While our serviced apartments operate differently from traditional hotels, we aim to provide clear communication and amenities that meet our guests' needs. We acknowledge that the property would benefit from updates and are committed to ongoing improvements. Your comments serve as valuable input to help us enhance the experience for our guests. Thank you for choosing to stay with us and for sharing your thoughts. We hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future. Kind regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Room without air-condition

Catatan Tripadvisor 1.0/5

Maryan M Ulasan TripAdvisor tersertifikasi

We've paid for an Ocean view room and since we arrived the air-condition was not working and we kept complaining and what we received was a silly offer to partly refund and stay in a room without air-condition in this hot weather, they scam you by offering defective service and no one cares

Dear Maryanm, Thank you for your feedback, and I sincerely apologize for the issues you experienced during your stay. I can understand how frustrating it must have been not to have the air-conditioning working in your room, especially in hot weather, and I’m truly sorry for the inconvenience caused. We always strive to provide the best possible experience for our guests, and it’s clear we fell short during your stay. I assure you that we take your comments seriously, and we will be investigating the matter to ensure that our facilities meet the high standards expected. Please don’t hesitate to contact us directly so we can discuss how to resolve your concerns, as your satisfaction is very important to us. Warm regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Do not stay!!

Catatan Tripadvisor 1.0/5

Culture42533115389 Keluarga - Ulasan TripAdvisor tersertifikasi

Very disappointed with this apartment. Stayed 7 nights with discomfort…. Aircon not working for 7 days the suns heat beaming though glass like oven inside….technician come out couldn’t fix and never come back and reception didn’t reply with update. They just dropped of 3 fans and basically said deal with it…. Kitchen needs upgrading with missing utensils…. Fridge Brocken with missing middle shelf…. Fans not working in all bathrooms causing bad odours not hygienic….. Damage front door that needs urgent attention….. Bedroom door does not slide shut needs repair…… Rundown furniture including dining table you eat on….. Dirty smelly carpet though out with no vacuum provided….. Smelly Lift and lobby area always bad smell especially after wet day… The building is also quite old that can do with renovation damaged walls with defects. Overall good location close to amenities great view and good size pool and that’s about it, misleading advertising 4.5 stars l can honestly say it was 2 stars….

Dear Valued Guest, Thank you for sharing your detailed feedback about your recent stay. We are deeply sorry to hear about the challenges you faced during your time with us and for not meeting your expectations. Your concerns regarding the air conditioning, maintenance issues, and cleanliness are unacceptable, and we sincerely apologize for the discomfort and inconvenience this caused. We understand how these issues detracted from your overall experience, and we will review our processes to ensure prompt resolutions in the future. We also appreciate your comments about the kitchen utensils, furnishings, and the overall condition of the property. While we take pride in our central location and views, your experience highlights the need for further updates and improvements to meet the standards our guests expect. Thank you for bringing these matters to our attention. We will use your feedback to guide improvements and deliver a better experience for all our guests. Kind regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

As smelly as it can get

Catatan Tripadvisor 1.0/5

Mat G Ulasan TripAdvisor tersertifikasi

Smelliest hotel and probably worst I have stayed at. I have stayed at backpackers and conditions were more comfortable than here. First the confusion when you park your car, which I’m sure everyone who stayed or will stay will go through. But the stench on my floor at least was unbearable. I had to hold my breath every time we went on the lift as the rubbish chute was right there in the open dirty and smelly as it could be. To make it better for us the chute backed into our room. It got smelly in the room too, and when mentioned they gave us a couple of towels and some spray and told us there was nothing they could do about it as they brought it up to body Corp and nothing was done. Funnily enough the day later we saw another lady getting a spray bottle too. Room was filthy too, very dated, carpet full of long hairs, remove controls filthy with years of grime, mould on the grout and silicone, it’s very dated. And I could go on forever.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at Mantra Towers of Chevron. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvia Ambrose General Manager Mantra Towers of Chevron

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