Mantra Towers of Chevron Surfers Paradise bintang 2

Catatan tamu Avis (Peringkat ALL) 4.0/5 1.352 ulasan

Mantra Towers of Chevron Surfers Paradise - Image 1
Mantra Towers of Chevron Surfers Paradise - Image 2
Mantra Towers of Chevron Surfers Paradise - Image 3
Mantra Towers of Chevron Surfers Paradise - Image 4
23 Ferny Avenue, 4217 SURFERS PARADISE, Australia

Deskripsi

Keistimewaan hotel

  • The three towers are home to spacious and self-contained 1, 2 and 3 Bedroom Apartments.

  • Bask in the sunlight and unwind at Beaches in the Sky.

  • Mantra Towers of Chevron is conveniently situated with easy access to public transportation.

  • We are situated to be a short stroll away from the renowned Surfers Paradise Beach.

  • For relaxation and watching your kids play, our lagoon swimming pool is the place to be.

Akomodasi kami

Lokasi hotel

Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.999546, 153.427723

Telepon
Fax +61 7 5584 8600

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Properti 100% Bebas Rokok

2 kolam renang

Have the luxury of choosing from a large lagoon pool, indoor and outdoor lap pools, spa or sauna.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.0/5  1.352 ulasan

Peringkat TripAdvisor  3.5/5  6.512 ulasan

Always triple check before booking

Catatan Tripadvisor 2.0/5

Wanderer03410144672 Ulasan TripAdvisor tersertifikasi

Room wasn't same as in photos online. No face washers in rooms. Check-in was a nightmare. I wasn't informed about the $500 deposit on check-in, email was never sent to me about it (they checked their system and it wasn't there), and I did not have the money spare. Hotel was quite happy to leave myself and my young children without accommodation. Luckily was able to borrow money otherwise would have been sleeping in the car with 4 young children. Was told money would be back in my bank Sunday on checkout, then informed after it was paid that it would take a week to come back. Huge miscommunication on their end and no help to rectify the situation.

Dear Valued Guest, Thank you for your feedback. I’m truly sorry to hear about the difficulties you experienced during your check-in process and the inconvenience with the deposit. Please note that face washers are available at reception upon request. It is disappointing to read your arrival experience with the property was not a positive one on this occasion however I can assure you that there is a $500.00 security hold for a 3 Bedroom Apartment which is what you had booked. I do apologise we were not able to meet your expectations on this occasion. Kind Regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Poor

Catatan Tripadvisor 2.0/5

Tiahn21 Ulasan TripAdvisor tersertifikasi

Arrived with little to no instructions about where to enter the car park, called security who were useless and rude. Spent the first half an hour trying to find the car park. The hotel stinks, is outdated, and there are no quilts. Only sheets on the bed. The only good thing is the pool and the location.

Dear valued guest, Thank you for your feedback. I'm sorry to hear about the challenges you faced during your stay, particularly with parking instructions and the condition of the room. Your comments are concerning, and we will address these issues with the team to ensure improvements. We’re glad you enjoyed the pool and the location and hope to provide a more seamless experience in the future. Sincerely, Sylvia Ambrose General Manager Mantra Towers of Chevron

POOR service. Rude and arrogant managers and reception.

Catatan Tripadvisor 1.0/5

PaniaR9 Keluarga - Ulasan TripAdvisor tersertifikasi

Definitely go to a different Mantra Circle or Legends. Upon arrival at the reception, I was greeted by the rudest reception manager Ho. He kept talking over me and continued to question and justify his questioning about my credit card, and insisting that this hotel had a $500 bond required and saying that all hotels had different terms and he could screenshot it and send it to me if I needed to. I will request a screenshot. I've since looked on each website, and I believe he has unfairly targeted myself and my family. I have spolen to another family who said the recption waived the bond today because they were Accor silver members. Well, so are we. Ho, spoke over me in a condescending tone saying that was reserved for Gold members only. It must've been a sight as the woman next to him was enjoying the rudeness and snarled cheekily whilst I tried to keep my cool. He was very intense. The person who had just left him prior to me was also very unhappy with him. We'll never return. The apartment that we paid $1400+ for 2 nights and a $500 bond was tired. The beds are wirey, and the beds are made with sheets. There is a blanket in the cupboard for your convenience. Whilst the hotel boasts close proximity to Chevron Renaissance mall the rudeness of staff just doesn't cut it nowadays. I've literally just called reception for advice and the woman on the other end was so damn rude. Couldn't and wouldn't help me and said she was there for emergencies and reservations yet she couldn't help me with mine. Do better. Absolute dive.

Hi PaniaR9, Thank you for taking the time to leave a detailed review following your recent stay at Mantra Towers Of Chevron. It is disappointing to read your arrival experience with the property was not a positive one on this occasion however I can assure you the Assistant Manager was attempting to explain the Pre-Auth/Bond to yourself and can assure you that he is correct in saying there is a $500.00 security hold for a 3 Bedroom Apartment which is what you had booked. I can assure you at no time was your family being targeted as stated in your review. We have noted your comments regarding the room to investigate further. I do apologise we were not able to meet your expectations on this occasion. Kind Regards, Sylvia Ambrose | General Manager

Outdated room

Catatan Tripadvisor 2.0/5

I8474TNpaul Keluarga - Ulasan TripAdvisor tersertifikasi

3 bedroom apartment very outdated, broken vanity, rusty light fittings, old appliances, TV not much bigger than an iPad. Vents not cleaned at all, damages to walls and doors. Poor quality

Dear Valued Guest, Thank you for sharing your feedback. We're sorry to hear that the apartment did not meet your expectations. We appreciate you bringing these issues to our attention, and we will address them as part of our ongoing efforts to improve our accommodations. We hope to have the opportunity to provide a better experience in the future. Sincerely, Sylvia Ambrose General Manager Mantra Towers of Chevron

Perfect location and Amazing facilities

Catatan Tripadvisor 5.0/5

Elanor M Ulasan TripAdvisor tersertifikasi

We loved our stay at the Mantra Towers of Chevron. The facilities were great for our family (3 pools and a games room!) and the location was perfect. Just a short trip downstairs and there were eating establishments along with a supermarket.

Dear Valued Guest, Thank you for your wonderful feedback! We're thrilled to hear that you and your family enjoyed the facilities and found the location convenient. We look forward to welcoming you back for another great stay! Sincerely, Sylvia Ambrose General Manager Mantra Towers of Chevron

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 922 ulasan 8.9/10 Lokasi
  • 1.298 ulasan 5.4/10 Kamar
  • 554 ulasan 6.8/10 Pelayanan
  • 47 ulasan 3.9/10 Internet
  • 538 ulasan 2.5/10 Kebersihan
  • 486 ulasan 4.5/10 Kenyamanan
  • 84 ulasan 3.7/10 Kebugaran/olah raga
  • 12 ulasan 2.9/10 Sarapan

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