Novotel Surfers Paradise bintang 4

Catatan tamu Avis (Peringkat ALL) 4.1/5 4.473 ulasan

Jaminan Harga
Terbaik
Novotel Surfers Paradise - Image 1
Novotel Surfers Paradise - Image 2
Novotel Surfers Paradise - Image 3
Novotel Surfers Paradise - Image 4
Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

Deskripsi

Keistimewaan hotel

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

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Lokasi hotel

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Telepon
Fax +61 7 5592 0026

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

BLVD Café & Bar

Foto non-kontrak

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

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Cari tahu selengkapnya

Peringkat ALL  4.1/5  4.473 ulasan

Peringkat TripAdvisor  3.5/5  1.373 ulasan

Excellent stay

Catatan Tripadvisor 5.0/5

NathaenM Friends getaway - Ulasan TripAdvisor tersertifikasi

We had a one night pop in to end our hectic week of travels. Check in was fine (even got in early). Family room 3511 was fantastic with great views and super comfortable beds!!!!! I would be more than happy for you guys to ship the king bed to me…..address is on file 😂 Breakfast had a great range and was super fresh! Love the bathroom shampoos etc…..even the kids loved it. Looking forward to a slightly longer stay later in the year! Well done Novotel.

Dear NathaenM, Thank you for taking the time to write a Trip Advisor post and your 5 star rating following your recent stay here at Novotel Surfers Paradise, it was great to read your comments. It is always a pleasure to receive positive feedback from our guests and I will share your comments with my Team as I know that your experience will serve as encouragement to all of the Team as we strive to continuously improve the quality of our products and services. I am happy that you enjoyed your early check in into your Family Room with it's great views and the super comfortable beds followed by a super breakfast the next morning. Thank you for your endorsement NathaenM, and my Team and I do hope to welcome you back to Novotel Surfers Paradise for a longer stay next year for another enjoyable stay! Best Regards, Paul Morton General Manager Novotel Surfers Paradise

No way

Catatan Tripadvisor 3.0/5

Werner M Ulasan TripAdvisor tersertifikasi

Well located but service and room conditions let it down. Noisy pipes at night. Water leaking from taps and fridge. Maintenance fixed what they could, but only after I got hold of them myself. Concierge absolutely no help at all. Not what I expected from a hotel like the Novotel

Dear 231wernerm, Thank you for taking the time to post a Trip Advisor review following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive feedback from our guests. I am sorry that you encountered leaking taps in your room during your stay and you had a further issue with your fridge which I am pleased Engineering were able to rectify for you. I apologise that you did not find Concierge responsive to your requests and i have shared your feedback with the guest Welcome Manager to ensure that our Team are confident to assist our guests whatever their requests may entail. Ona positive note I was pleased to read that you enjoyed the great location of the Hotel here in the heart of Surfers Paradise. I appreciate you sharing your experiences with us 231wernerm and my Team and I do hope to welcome you back to the Hotel in the future for a more enjoyable stay, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Comfortable and central location in Surfers Paradise

Catatan Tripadvisor 5.0/5

Havenago A Ulasan TripAdvisor tersertifikasi

We were checked in with Sheridan, a lovely lady who is very well mannered. She showed us a map of the rooms and asked which would suit us best. Thank you Sheridan. Breakfast was good and we had excellent service from Ann. She was polite and helpful and when I had some food related questions she was knowledgeable and rectified the problem I had. We booked an extra night after arrival which was a little frustrating as this couldn’t be done through the reception, but required us to call booking and request an additional night. This also led to some confusion when arriving from breakfast the following morning, but the maître was polite and competent and covered their error. Will stay again.

Dear havenagoa, Thank you for taking the time to write a Trip Advisor post and your 5 star rating following your recent stay here at Novotel Surfers Paradise, it is always a pleasure to receive such positive feedback from our guests. I will share your comments with my Team including Sheridan and Ann who are both ambassadors for the Hotel as I know that your experience will serve as encouragement to everyone as we strive to continuously improve the quality of our products and services on a daily basis. I am sorry that you experienced some challenges booking an extra night which led to confusion at breakfast the following morning, please accept my apologies, additional reservations can generally be made with the Reception Team and I will follow up with the Guest Welcome Manager why it did not occur in this instance. Thank you for your endorsement havenagoa and my Team and I look forward to welcoming you back to Novotel Surfers Paradise in the near future for another great stay! Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Location, location, location!

Catatan Tripadvisor 3.0/5

AnthonyW739 Ulasan TripAdvisor tersertifikasi

The Novotel is situated in the heart of Surfers Paradise with Cavill Avenue literally just around the corner. The beach is only a 2 minute walk away and the hotel is also situated above the Paradise Centre which can come in handy. The ocean view king room was well laid out, bed was comfy, water pressure in the shower was fine and had plenty of hot water. A small balcony afforded great views of Surfers and the coastline. The building is definitely showing its age and my only gripe about the room was the A/C struggled to get below 21 degrees. When I raised this with reception, I was advised that nothing could be done. The buffet breakfast was your typical spread, and included an egg station although the omelettes themselves were hit and miss. Overall a good choice if you are looking to stay in the heart of surfers and be close to the beach and always a good idea to request a room on a high floor.

Dear AnthonyW739, Thank you for taking the time to post a Trip Advisor review following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive feedback from our guests. I am pleased that you enjoyed your room and I am sorry that you found that the air conditioning would not go cooler than 21 degrees and I will share your comments with the Chief Engineer. Thank you for your comments regarding the exterior of the building and I would like to share with you that the building painting project will commence in April 2024 which will re-establish the Hotel on the Surfers Paradise skyline. I appreciate you sharing your experiences with us in the heart of Surfers Paradise AnthonyW739 and my Team and I do hope to welcome you back to the Hotel in the future for another enjoyable stay, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Worst customer service ever experienced

Catatan Tripadvisor 1.0/5

David P Ulasan TripAdvisor tersertifikasi

Terrible check in experience with staff that were definitely not helpful. It is obvious they do not enjoy their jobs nor trained in customer service. I didn’t ask for anything complex beyond checking into my room and it felt like an inconvenience- recommend a different hotel if you value service

Dear davidG8363FI, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, the service of our guests is of utmost importance to my Team and I hence I am disappointed to receive such comments. I am sorry to hear that your interaction with the Reception Team member at Check-in was such a poor one and did not reflect the great service that you would expect at Novotel, please accept my apologies. Once again, DavidG8363FI I apologise for this experience and I do hope that you change your mind and that my Team and I have the opportunity to welcome you back again in the future to create some better memories for you, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 2.793 ulasan 9.1/10 Lokasi
  • 3.982 ulasan 6.3/10 Kamar
  • 2.937 ulasan 7.8/10 Pelayanan
  • 139 ulasan 3.9/10 Internet
  • 1.605 ulasan 5.2/10 Kenyamanan
  • 1.459 ulasan 4.8/10 Kebersihan
  • 1.192 ulasan 4.5/10 Fasilitas
  • 978 ulasan 7.3/10 Sarapan

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