Mantra on View Surfers Paradise bintang 4

Catatan tamu Avis (Peringkat ALL) 3.8/5 2.607 ulasan

Mantra on View Surfers Paradise - Image 1
Mantra on View Surfers Paradise - Image 2
Mantra on View Surfers Paradise - Image 3
Mantra on View Surfers Paradise - Image 4
22 View Avenue, 4217 SURFERS PARADISE, Australia

Deskripsi

Keistimewaan hotel

  • Walking distance to the heart of Surfers Paradise.

  • On-site spa and hair salon.

  • Close proximity to beach and public transport.

  • Nine multi-purpose conference rooms

Akomodasi kami

Lokasi hotel

Mantra on View Surfers Paradise

22 View Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.997919, 153.428845

Telepon
Fax +61 7 5592 2908

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat

NOSH Pan Asian

Start your day off right with Breakfast in our Restaurant, NOSH Pan Asian. Enjoy a chef served buffet breakfast offering traditional favourites including cereals, pastries, tropical fresh fruits, with hot meals prepared and plated for you.

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Peringkat ALL  3.8/5  2.607 ulasan

Peringkat TripAdvisor  3.8/5  4.950 ulasan

The worse customer service

Catatan Tripadvisor 1.0/5

Mina T Ulasan TripAdvisor tersertifikasi

The worse custemer service I ever see. I booked for holiday with friends. I tried to contact the hotel regarding adding anther gest to my room via 1. Emails ( 2 emails sent ) without replay . 2. Phone call was not answered or called back. I expect the worst service when I go there. I wish I can cancel the booking , Unfortunally it is not refunded

Dear Mina, I’m truly sorry to hear about your experience with our customer service. It’s disappointing to know that you felt let down while trying to reach us, as we strive to provide timely and effective communication to all our guests. I can understand how frustrating it must be when your inquiries go unanswered, especially when planning a holiday with friends. While I can’t change your past experience, I want you to know that your feedback is invaluable. We take such matters seriously and will be reviewing our communication processes to ensure that we’re more responsive in the future. Regarding your booking, I understand the importance of flexibility, and I regret that the non-refundable policy has added to your frustration. If there’s anything else you’d like to discuss or if there’s any way I can assist you further, please don’t hesitate to reach out. Kind regards, Liam Campbell Assistant Manager

Not great Not terrible

Catatan Tripadvisor 3.0/5

Seanjotadhg Ulasan TripAdvisor tersertifikasi

Middle of the road type of hotel, not great but not terrible and likely would benefit from some financial investment to improve the condition of the rooms. Over all the location is great, close to the action without being too close where you may never sleep. The room cleaners were very helpful and polite and I feel often aren’t recognised when it comes to reviews. The breakfast was fine, the chef and wait staff were pleasant and the food had a good amount of options. Surfers Paradise is no doubt a very competitive market with so many options for accommodation at all price points and I feel this hotel was just below par of what I expect and have experienced from this brand in the past. The young gentleman who checked us in was very enthusiastic and well mannered and I feel has a good future in hospitality. Some of the other front desk staff seemed to lack product knowledge and were not so customer centric unfortunately. An example was a vending machine on premises that took our coins but didn’t supply the bottle of water. We were told that this vending machine was seperate to the hotel and independently run. Well no signs on the machine noting this and we felt brushed off by staff when we raised this issue.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. It is encouraging to hear that you appreciated our prime location and the efforts of our housekeeping team, as well as the breakfast service provided by our culinary staff. Your kind words about our check-in staff member are also much appreciated and will be shared with the team. We acknowledge your concerns regarding the condition of the rooms and the inconsistency in product knowledge among our front desk staff. Your observations are valuable, and we will certainly take them into consideration as we strive for continuous improvement. Regarding the vending machine issue, we apologize for any confusion caused by the lack of signage indicating its independent operation. We understand how important clear communication is and will work towards enhancing this aspect of our service. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back in the future for a better experience. Best regards, Mantra on View Surfers Paradise

Mouldy bathroom, balcony with trip hazards, worst breakfast buffet breakfast of my life! ADDED BONUS-UNFRIENDLY SEEVICE!

Catatan Tripadvisor 1.0/5

Joe J Ulasan TripAdvisor tersertifikasi

Mouldy bathroom, unsafe balcony with trip hazards (I had a near miss from 19th floor balcony!) Tasteless cooked breakfast: everything cooked by the chef was absolutely worthless, including basic food such as scrambled eggs, mushrooms etc. Unlabelled breakfast items, unfriendly service - where do I stop? Seems like there is a serious issue with the management and lazy staff of this hotel. SHAMEFUL AS THE STAFF HERE ARE SPOLING THE NAME OF MANTRA HOTELS!

Dear Joe J, Thank you for sharing your feedback with us. I’m genuinely sorry to hear about your experience during your stay at Mantra on View Surfers Paradise. Your comments about the bathroom maintenance and balcony safety are concerning, and I want to assure you that guest safety and comfort are our top priorities. We take such matters very seriously and will be sure to address them with our maintenance team. I also regret that your dining experience at our breakfast buffet did not meet your expectations. We strive to offer a variety of quality options, and I’m disappointed to hear that you found the food lacking in taste and clarity. Your insights about the service you received are equally important to us. We aim to provide a warm and welcoming atmosphere, and it seems we missed the mark during your visit. Rest assured, your feedback will be shared with our management team to ensure we can improve in these areas. We appreciate your input, as it helps us enhance our services for future guests. I hope you’ll consider giving us another chance in the future. Kind regards, Liam Campbell Assistant Manager

Won't recommend and won't be back

Catatan Tripadvisor 1.0/5

Nikkita B Ulasan TripAdvisor tersertifikasi

Although the parking is next door, not any lifts, have to walk a steep ramp to reception, not disability friendly. After completed an online booking and paying in full, was still made to pay $200 extra for a security deposit for one night. Not impressed. Room with a view is where it stopped. Beds were average, not super comfortable. Black mould in the bathroom basin. ( see photo

Dear Nikitta, We truly appreciate your honest feedback, as we use it to continuously improve our services. We are sorry to hear that your stay did not meet your expectations. Please accept our sincerest apologies for the cleanliness and maintenance issues you encountered. We are pleased to inform you that we have refurbishment plans underway, with upgrades to our rooms and facilities aimed at providing a more comfortable, and enjoyable experience for all our guests. We try to ensure all our guests are well informed of the property's facilities and policies prior to their stay. We apologise this was not the case for your stay. Our team will assess our websites information to ensure this does not reoccur. We work hard to provide a consistently high standard of service, and it’s clear that we fell short during your visit. We hope to have the opportunity to welcome you back in the future and provide you with the high standard of stay you expect and deserve. Kind regards, Mantra On View

Poor attention to detail for the disabled

Catatan Tripadvisor 2.0/5

Cathy M Ulasan TripAdvisor tersertifikasi

I booked two rooms, one for our overseas family and one for my husband and myself. My husband has a disability and requires a walk in shower. This information was given when the booking was made but was not available at check-in. Unhelpful staff members who disregard requested needs. If I had been told that the room required was not available I would have booked elsewhere. This placed my husband at a great falls risk. Even mildly disabled people deserve the appropriate treatment when requested and if not available then the booking should not be accepted. The parking also was problematic as the parking area does not have a lift and is accessible only by a large and very steep staircase. When disability is flagged the booking should be reviewed and discussed to ensure safety of the clientele. Very poor service in a first class country

Dear Cathy, Thank you for taking the time to leave your feedback. Unfortunately, Mantra On View does not advertise as a disability friendly hotel due to our facilities and room styles. Any requests for disability friendly rooms are subject to availability and cannot be guaranteed as we do not have any specific accessible room categories. We will discuss amongst our property direct team, as well as with the team at Accor to better inform guests prior to their booking and arrival. We apologise this disrupted your stay and caused unnecessary inconvenience. Kind regards, Mantra On View

Dalam Kemitraan dengan TripAdvisor

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