曼特拉绍斯波特沙克酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 1,186 评论

曼特拉绍斯波特沙克酒店 - Image 1
曼特拉绍斯波特沙克酒店 - Image 2
曼特拉绍斯波特沙克酒店 - Image 3
曼特拉绍斯波特沙克酒店 - Image 4
Melia Ct, 4215 绍斯波特, 澳大利亚

描述

酒店其他优惠

  • 绍斯波特沙克会议和活动中心

  • 靠近黄金海岸大学医院

  • 毗邻格里菲斯大学

  • 可以使用绍斯波特沙克（健身房/俱乐部）的所有设施

  • 最新修建的酒店。

我们的客房

酒店位置

曼特拉绍斯波特沙克酒店

Melia Ct
4215 绍斯波特
澳大利亚

GPS:-27.956087, 153.384131

电话
传真 +61 7 5532 9101

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  1,186 评论

TripAdvisor 评级  4.0/5  484 评论

卓越奖 2024

Great location close to the hospital

Tripadvisor 评级 4.0/5

Kristi M 经 TripAdvisor 认证的评论

I would stay here again. I wasn't a fan of the sink not being directly in the bathroom, but for a compact room they did well. I also would have appreciated breakfast starting at 6:30. I don't really enjoy having to eat in my room. It also felt like they were looking for extra money and savings wherever they could. It wasn't all that clear on the breakfast form what was included in the free breakfast and what was going to cost extra.

Location Location

Tripadvisor 评级 5.0/5

Bob M 经 TripAdvisor 认证的评论

Everything was easy. I was a late arrival, and the Korean Manager was excellent. He knew his job inside out. All the staff were good, and the stay was perfect. It was in the right position, close to Surfer Paradise in one direction and Theme parks in the other. The club food was excellent, and the coffee outside the front door was perfect.

房間整潔舒適

客户意见评级 4.0/5

Chris 情侣住宿 - 所有已确认评论

房間整潔舒適 沒有泳池比較可惜點

Dear Chris, Thank you for taking the time to share your feedback! We’re so glad to hear that you found the room clean and comfortable during your stay. We understand your disappointment about not having a swimming pool, and we truly appreciate you bringing this to our attention. While we currently don’t offer this amenity, we’re more than happy to provide recommendations for nearby places with pools to help make your stay even more enjoyable. We hope to welcome you back in the future, and thank you again for your thoughtful feedback! Sincerely, The Mantra at Sharks Team

What a pleasant surprise

Tripadvisor 评级 5.0/5

Jacolas 经 TripAdvisor 认证的评论

I had looked at this accommodation many times but never booked because it was out of the way and I assumed not close to amenities, resturants, etc. However I was pleasantly surprised how close the sharks club is. Dinner and breakfast there was excellent. The room was fabulous, so neat, clean and a very comfortable bed. Staff were friendly and prompt. I've already recommended another stay here with friends. Thank you! 5 stars.

BAD EXPERIENCE

Tripadvisor 评级 1.0/5

890deannet 经 TripAdvisor 认证的评论

Receptionist welcoming, management very unhelpful. I had accidentally booked my room through a site which I thought was the Mantra (I now know it wasn’t their site and the company I did book through has a 1 star review rating on Trip Advisor), who advertised in AUD but charged in USD resulting in the very simple room costing $430 for one night. On arrival I told the receptionist what had happened and she was apologetic and I asked if she had a phone number for the company who did the booking. She said she didn’t know but she would ask management who basically said there is nothing we can do because it’s been booked through a third party. I accepted this (although I feel that the hotel should have responsibility being that they are allowing these companies to make bookings on their behalf) and thanked her and said I would put in a dispute with my bank. As I was walking to my room I heard her chasing after me so I returned around and asked if everything was ok to which she replied, my manager heard you say that you were going to dispute it and if you are you need to pay for another room because if you put in a dispute we won’t get our money either. I clearly was not going to pay another $330 (the hotel’s direct rate) and was nervous that they would cancel my room and I would have nowhere to stay for the night so told her that I wouldn’t dispute it. I completely understand having to deal with the third party but when you can’t contact the third party surely the hotel has some responsibility to ensure that the people they are allowing to accept bookings on their behalf are doing the right thing by their customers.

Good morning Deanne, Thank you for sharing your experience with us. I appreciate you taking the time to provide feedback, and I'm sorry to hear that your stay was affected by the booking process. I'm glad to hear that our receptionist provided a warm welcome and was empathetic to your situation. I understand how frustrating it can be when unexpected charges arise, especially when dealing with third-party booking sites. To clarify, our team aimed to provide guidance on how to address the issue with the third-party booking site. We suggested that disputing the charge through your bank could lead to a lengthy process, which is why we recommended reaching out to the booking company directly for a quicker resolution. Our intention was to help you avoid any additional inconvenience. However, I regret that this was not communicated more clearly, and I apologise if our response added to your concerns. While we strive to ensure that our guests have a seamless experience, we are limited in our ability to intervene when bookings are made through third-party sites, as we do not have control of their policies. We encourage our guests to book directly with us to avoid such issues, as this allows us to ensure that everything is handled smoothly from start to finish. I do understand that it can be challenging to navigate the various options available online, and I'm sorry that this resulted in a less-than-ideal situation for you. Please rest assured that your feedback has been shared with our team to improve our communication in the future. If you have any further concerns or if there's anything else we can assist with, please feel free to reach out to me directly. Thank you again for your understanding, and I hope we have the opportunity to welcome you back in the future under better circumstances. Kind regards, Courtney General Manager

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其他网络用户评价我们的酒店

  • 356 评论 9.6/10 位置
  • 763 评论 8.5/10 房间
  • 673 评论 9/10 服务
  • 12 评论 5/10 上网
  • 442 评论 8.7/10 清洁度
  • 311 评论 7.7/10 舒适度
  • 231 评论 8.8/10 设施
  • 208 评论 7.9/10 食物

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