太阳城美居度假酒店 3 星

客户意见评级 (ALL 评级) 4.2/5 1,326 评论

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3400 Gold Coast Highway, 4217 冲浪者天堂, 澳大利亚

描述

酒店其他优惠

  • 大型公寓式酒店 - 适合大型团体入住

  • 泳池、桑拿房和蒸汽房可帮助您享受清凉或驱散寒意

  • 从水上滑梯滑入泳池，尽享无限乐趣，开启探险之旅

  • 设有 3 个不同的游泳池（室内和室外）

  • 驱车 25 分钟即可抵达当地主题公园

我们的客房

客房

酒店客房

  • 2 个人最多
  • 38 m² / 409 sq ft
  • 床上用品 1 x 拼接床
  • 大部分的住宿: 阳台

酒店位置

太阳城美居度假酒店

3400 Gold Coast Highway
4217 冲浪者天堂
澳大利亚

GPS:-27.992667, 153.428728

电话
传真 +61 7 5584 6666

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店

KOASTAL KITCHEN

The doors to Koastal Kitchen are open for breakfast daily. Fast, great value meals to start the day and all made from fresh local ingredients in the Kitchen. The sun, the surf, the shopping, the excitement, it builds an appetite!

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,326 评论

TripAdvisor 评级  4.0/5  3,219 评论

Lovely Hotel

Tripadvisor 评级 5.0/5

Sandra W 经 TripAdvisor 认证的评论

Had the best stay at this lovely hotel. Something for everyone. Bed was extremely comfortable, Views were stunning . Pools and spa's are beautiful. Staff very helpful and friendly. Will be definitely staying here again. ONLY negative, No lunches or dinners in the restaurant.

Dear Sandra, We very much appreciate your comments regarding your stay at Mantra Sun City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Could be better

Tripadvisor 评级 3.0/5

ThelmaDube Friends getaway - 经 TripAdvisor 认证的评论

Stayed in Room 1008B I gave it 3 stars due to unhelpful staff. Otherwise, the location is good and handy with everything, just a walking distance, beach, restaurants, cafes, and tram. Especially handy when attending Promiseland Festival as Cypress Avenue for the shuttle buses is just 5 minutes or so down the road. The room was dated but spacious and clean with all the necessities as usual. Having flown in early from Perth, there was no room ready, which wasn't an issue as it was still an hour away before the official check-in time. I did say to the receptionist (she didn't have a name tag neither did she introduce herself by name) that I only have cash and happy to use that for guarantee when she asked for a credit card as I had withdrawn all cash for various use given these high surcharge fees and my card had no money left. She declined, stating they only take cards as per their hotel policy and asked if i can deposit the money into the account, which i advised i wasn't able to as it is an online bank. She then asked me to sit down whilst she went to consult her manager. She never did because 5 minutes later when I approached her to ask what the manager said about my case, she excused herself pretending to go looking for the manager and I would like to believe she never consulted any manager and just came back to fob me off with the same thing like before and even asking if I can use my partner's card instead. I left luggage in the store room. Returned later to check in after working something out with a bank card to use for a security deposit. Second receptionist (no name tag same as the first one and neither did she introduce herself by name), checked me in, and only mentioned 2 Pool towel vouchers. They never mentioned where the pool was or which way to get there and no mention of breakfast and where to get it (mind you, first time in this hotel). I had to even ask for directions to get the lifts to the room. There was no housekeeping that attended the entire 3 nights booked, and tea and coffee items were not refilled. When I tried to call reception, the phone was not working. I had to let reception know in the morning to get housekeeping to refill tea and coffee items. First and last stay here and already booked elesewhere for Promiseland 2025.

Dear Thelma. Thank you for taking the time to tell us about your experience at Mantra Sun City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra Sun City, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

BEWARE - HOTEL ROOMs

Tripadvisor 评级 1.0/5

Road57803693660 经 TripAdvisor 认证的评论

BEWARE - Hotel Rooms not as advertised, Hotel Rooms not per picture, Hotel Rooms badly in need of repair. Recommendation, don't book HOTEL ROOMs Difficulty resolving this with reception staff. Eventually addressed only after threatening escalation to Mantra CEO

Dear Guest, Thank you for taking the time to tell us about your experience at Mantra Sun City I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra Sun City, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Do not stay in room 1806

Tripadvisor 评级 2.0/5

Jaxson S 家庭住宿 - 经 TripAdvisor 认证的评论

The Hotel room was very dirty walls were mouldy, lights were not bright and the blinds were so old and dirty they ripped at the top. That was room 1806 But the pool was good and the Breakfast was good and there lots of Lizards near the pool. TRY TO FIND A OTHER HOTEL.

Good afternoon Jaxson S, Thank you for taking the time to leave us your feedback about your experience at Mantra Sun City Resort. To read about your recent experience, it is disappointing to know that it wasn't up to your expectations, and it seems that it fell far short of our usual high standards. Please be assured that i will share your feedback with the team to ensure we can provide a higher level of service to all our valued guests. Kind Regards Geri Mikaere Assistant Manager

Well Located Spacious Large Apartments

Tripadvisor 评级 5.0/5

Kerry D 经 TripAdvisor 认证的评论

A great Apartment Stay. Alway enjoy this stay. Close to beach, Apartments offer fabulous Facilities, especially for Children. So convenient to the Beach, Surfers Paradise, Main Beach and to drive anywhere, North, South or West!! We always book a 1 Bedroom Apartment, fabulously spacious

Dear KND88, We really appreciate that you have taken the time to write such a wonderful review. It was a pleasure to serve you and your family during your holiday, your feedback is very much appreciated. We are so glad we could make your family holiday memorable. We look forward to welcoming you back very soon. Kind regards, Geri Mikaere Assistant Manager

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其他网络用户评价我们的酒店

  • 656 评论 9.5/10 位置
  • 1,107 评论 6.7/10 房间
  • 640 评论 7.3/10 服务
  • 49 评论 5/10 上网
  • 425 评论 8.6/10 游泳池
  • 419 评论 4.9/10 清洁度
  • 167 评论 4.2/10 早餐
  • 155 评论 2.7/10 食物

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