墨尔本奥尔森 - 艺术系列 5 星

客户意见评级 (ALL 评级) 4.3/5 1,879 评论

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637 641 Chapel Street, 3141 南亚拉, 澳大利亚

描述

酒店其他优惠

  • 要与预订顾问联系，请拨打电话 1300 987 610

  • 每个套房均采用 John Olsen 艺术风格设计，并设有艺术图书馆。

  • 靠近教堂街、购物和餐饮区。

  • 墨尔本体育运动和娱乐场所

  • 店内餐厅、酒吧和客房服务

我们的客房

酒店位置

墨尔本奥尔森 - 艺术系列

637 641 Chapel Street
3141 南亚拉
澳大利亚

GPS:-37.837909, 144.995693

电话
传真 +61 3 9040 1223

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 会议室
  • 100% 无烟酒店

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,879 评论

TripAdvisor 评级  4.5/5  2,636 评论

卓越奖 2024

A bit tired

Tripadvisor 评级 3.0/5

denica l 经 TripAdvisor 认证的评论

Staff were very friendly. Good location. Given the price we were surprised at how tired things were. Little broken things and sealant that need redoing, common areas that needed a good scrub. It wasn't terrible but I probably wouldn't stay again.

Disgraceful

Tripadvisor 评级 1.0/5

Gillian M 经 TripAdvisor 认证的评论

I have never experienced such poor treatment and unprofessionalism during my travels across multiple countries. I was denied access to my fully paid room because I did not have a physical copy of my credit card, despite having paid in advance. This requirement was NEVER communicated to me during the booking process. I presented a copy of my driver's license and my credit card on my phone, but I was still refused entry. The staff member, Pip, laughed at my distress, which was not only humiliating but also led me to leave without ever staying at the hotel, leaving me stranded in South Yarra. It was appalling to find myself on the street at 5:30 PM, with my bag in hand and nowhere to go, while the staff laughed at my situation from inside the hotel. I will never ever ever stay at an Accor hotel again, especially The Olsen in South Yarra. Your service, staff, and overall attitude towards customers are unacceptable, unprofessional and should be a source of shame and embarrassment for the entire Accor Hotel Group.

A far cry from a five-star experience

Tripadvisor 评级 3.0/5

rollcredit 经 TripAdvisor 认证的评论

Where to begin! While The Olsen promises a five-star experience, it certainly doesn't deliver one. I checked the car parking instructions on the website before we arrived, which said, "Prior to checking in, guests can enter by taking a ticket and showing this to the Guest Experience Desk when they check-in." We pulled up at the gate and there was no ticketing machine; simply an intercom that called reception who had to let us in, after checking all the details of our reservation (a frustrating process due to the poor sound from the intercom). Parked, we headed to reception where there was a lengthy wait to check in. We are Accor Plus members, but that didn't make a difference as there were two people on reception - one who wasn't checking anyone in! This was in what I imagine to be peak time, around 3pm. It was very slow. I'm not sure about anyone else, but a 'lolly bar' in reception is not my idea of an exciting or 'premium' guest amenity. Finally, we headed up to our room, passing a tray of used glasses on the floor at the start of the hallway. This same tray was STILL there the next day when we checked out. The room was clean and tidy enough, however the windows were filthy - we could barely see out of them. The view was surrounding buildings and the pool down below. Unluckily for us, the noise from the pool travelled upwards and there doesn't seem to be any great effort put into the window glazing as the noise from both the pool and traffic was extremely loud, through all hours of the night (traffic). The bathroom was very pokey and didn't have a proper sealing door - very uncomfortable given the lack of privacy using the bathroom. The toilet paper was the cheapest Who Gives A Crap rolls - they could at least pay for the premium ones, given it's supposed to be five-star!! While we didn't use the cooking facilities, only one hotplate on the stove was useable as the other one's knob was missing. Positives: the Mexican restaurant (Sam's) down the road from the hotel was the best Mexican I've ever eaten, and we also had an enjoyable breakfast at Two Birds One Stone on Claremont Street. The welcome drink we had in the hotel's restaurant was a good experience, with the chap who served us accommodating and friendly. Despite us discussing the car parking with multiple staff members, there was no car parking on our account on check-out so I rectified that so we could simply leave the car park! We won't be returning to this hotel and do not recommend it to anyone who's looking for a five-star stay. It's 3.5-4 max.

Location, location, location.

Tripadvisor 评级 4.0/5

Thierry H 经 TripAdvisor 认证的评论

The hotel and access is great and is overall pleasant in a no-frill environment. Rooms (and bathrooms are a little tired and the bed/mattress unfortunately extremely worn out and soft. Service is prompt, friendly and effective. The hotel could do with a bit of an update but the art, location and balconies in rooms are what you come for. The restaurant's service is great and very cordial.

Short break to Melbourne to visit family

Tripadvisor 评级 5.0/5

KazBone 经 TripAdvisor 认证的评论

We chose the hotel because it was close to our family memebers accommodation and had all the facilities and amenities close by that we wanted. Excellent hotel, staff were very helpful and the restaurant even stayed open when our flight was delayed. We would recommend this hotel to family and friends.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 533 评论 9.1/10 位置
  • 1,005 评论 6.8/10 房间
  • 857 评论 8.5/10 服务
  • 6 评论 2.6/10 上网
  • 289 评论 5.3/10 清洁度
  • 152 评论 6.1/10 性价比
  • 122 评论 7.5/10 早餐
  • 90 评论 7.4/10 游泳池

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。