墨尔本奥尔森 - 艺术系列 5 星

客户意见评级 (ALL 评级) 4.4/5 1,866 评论

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637 641 Chapel Street, 3141 南亚拉, 澳大利亚

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酒店其他优惠

  • 要与预订顾问联系，请拨打电话 1300 987 610

  • 每个套房均采用 John Olsen 艺术风格设计，并设有艺术图书馆。

  • 靠近教堂街、购物和餐饮区。

  • 墨尔本体育运动和娱乐场所

  • 店内餐厅、酒吧和客房服务

我们的客房

酒店位置

墨尔本奥尔森 - 艺术系列

637 641 Chapel Street
3141 南亚拉
澳大利亚

GPS:-37.837909, 144.995693

电话
传真 +61 3 9040 1223

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 会议室
  • 100% 无烟酒店
  • 客房服务

SPOONBILL RESTAURANT

Drawing inspiration from John Olsen's love of all things Australian, Spoonbill's menu offers a multi-faceted paddock to plate experience. Highlighting the origin, delivery and special characteristics of the food, Spoonbill leaves guests enlightened.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  1,866 评论

TripAdvisor 评级  4.3/5  2,645 评论

卓越奖 2025

Time for a refresh - hotel and staff

Tripadvisor 评级 3.0/5

sydneyranger 经 TripAdvisor 认证的评论

Recent visitor during the Australian Open and have stayed here previously but not for a while. Accor Platinum member. Staff at Reception and in the Restaurant / Bar were perfunctory - breakfast not good value for the price, and friends found the service patchy. As others have noted the hotel is getting tired but the balcony rooms are spacious and well appointed, and South Yarra is a great neighbourhood for food and drink so it's a line ball call - if you get a good rate probably worth it but if not shop around.

Unacceptable Noise

Tripadvisor 评级 1.0/5

Andrew B 经 TripAdvisor 认证的评论

Unless you intend to be away from your room from 7am until 4pm on week days DO NOT stay here. There are major building works taking place next door with the construction of an apartment building. Jackhammers and pile drivers are operating non stop from 7am. Not only does it wake you up but the constant noise makes it unbearable to stay in your room. On Fridays and Saturdays redneck hoons park at the traffic lights out the front reving their engines and screeching their tires at 1am in the morning. It’s a well known fact in the suburb that this happens every week end.

Splendid

Tripadvisor 评级 5.0/5

wanderlust6 经 TripAdvisor 认证的评论

The welcome drink, free lollies, ice pops. lol amazing. Loved the room, so handy for self catering, clean modern room. Only drawback the view but nothing that can be done about a block of flats opposite lol. Just make sure you pull down the privacy blind. Unless you want to give a free show. Whatever floats yah boat ! Pool looked great but was a bit chilly when we were there so didn’t use it . Great location, not too far from South yara station and only 2 stops from flinders station. And free transit for December and January beacause of the metro west tunnel opening! Will defo stay there again.

Unpleasant Stay due to Poor Communication

Tripadvisor 评级 1.0/5

YIHONG Z Couples - 经 TripAdvisor 认证的评论

Communication is essential in the service industry, but unfortunately, this hotel demonstrates a serious lack of it. • As an Accor member, I was surprised to be asked to prepay at the counter without any prior notice. Typically, payment is pre-arranged between Accor and the hotel. This unexpected requirement was only communicated at check-in. • There appears to be a lack of communication among internal staff. Instead of coordinating internally, staff members contact guests directly and unexpectedly. During my stay, I was disturbed twice: 1. At 10:00 am (one hour before the standard check-out time), a female staff member knocked on my door to check the minibar. 2. At around 11:30 am (despite reception having confirmed a late check-out at midday), a cleaner knocked and asked when I would be leaving so she could begin cleaning. • The reception did not record notes properly or confirm charges with me. I had agreed during check-out to redeem two Accor welcome drinks for bottles of still water from the minibar. However, later that day, I was charged for the minibar without any notification from the hotel. I only discovered the charge by checking my account and had to call reception to inquire about it myself. • The reception seems to prioritise face-to-face customers over resolving issues. When I called to query the unknown charge, the receptionist initially answered and listened briefly. Then, within seconds, someone walked up to the desk, and the receptionist asked me to hold while serving them immediately. My call was then transferred to another staff member to handle the issue. Additionally, be aware that if your feedback is negative, the reception may try to shift blame by claiming the phone line was cut off.

Early perfect stay

Tripadvisor 评级 4.0/5

phillipf12016 Couples - 经 TripAdvisor 认证的评论

Location is perfect. Rooms all you need. Restaurant staff excellent. Reception staff need customer service training.

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其他网络用户评价我们的酒店

  • 652 评论 9.3/10 位置
  • 1,005 评论 7.3/10 房间
  • 901 评论 8.4/10 服务
  • 5 评论 7.9/10 上网
  • 280 评论 6/10 清洁度
  • 131 评论 7.6/10 早餐
  • 94 评论 7.4/10 游泳池
  • 42 评论 3.6/10 运动休闲

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