墨尔本奥尔森 - 艺术系列 5 星

客户意见评级 (ALL 评级) 4.4/5 1,889 评论

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637 641 Chapel Street, 3141 南亚拉, 澳大利亚

描述

酒店其他优惠

  • 要与预订顾问联系，请拨打电话 1300 987 610

  • 每个套房均采用 John Olsen 艺术风格设计，并设有艺术图书馆。

  • 靠近教堂街、购物和餐饮区。

  • 墨尔本体育运动和娱乐场所

  • 店内餐厅、酒吧和客房服务

我们的客房

酒店位置

墨尔本奥尔森 - 艺术系列

637 641 Chapel Street
3141 南亚拉
澳大利亚

GPS:-37.837909, 144.995693

电话
传真 +61 3 9040 1223

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 会议室
  • 100% 无烟酒店
  • 客房服务

SPOONBILL RESTAURANT

Drawing inspiration from John Olsen's love of all things Australian, Spoonbill's menu offers a multi-faceted paddock to plate experience. Highlighting the origin, delivery and special characteristics of the food, Spoonbill leaves guests enlightened.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  1,889 评论

TripAdvisor 评级  4.3/5  2,642 评论

卓越奖 2025

Unpleasant Stay due to Poor Communication

Tripadvisor 评级 1.0/5

YIHONG Z Couples - 经 TripAdvisor 认证的评论

Communication is essential in the service industry, but unfortunately, this hotel demonstrates a serious lack of it. • As an Accor member, I was surprised to be asked to prepay at the counter without any prior notice. Typically, payment is pre-arranged between Accor and the hotel. This unexpected requirement was only communicated at check-in. • There appears to be a lack of communication among internal staff. Instead of coordinating internally, staff members contact guests directly and unexpectedly. During my stay, I was disturbed twice: 1. At 10:00 am (one hour before the standard check-out time), a female staff member knocked on my door to check the minibar. 2. At around 11:30 am (despite reception having confirmed a late check-out at midday), a cleaner knocked and asked when I would be leaving so she could begin cleaning. • The reception did not record notes properly or confirm charges with me. I had agreed during check-out to redeem two Accor welcome drinks for bottles of still water from the minibar. However, later that day, I was charged for the minibar without any notification from the hotel. I only discovered the charge by checking my account and had to call reception to inquire about it myself. • The reception seems to prioritise face-to-face customers over resolving issues. When I called to query the unknown charge, the receptionist initially answered and listened briefly. Then, within seconds, someone walked up to the desk, and the receptionist asked me to hold while serving them immediately. My call was then transferred to another staff member to handle the issue. Additionally, be aware that if your feedback is negative, the reception may try to shift blame by claiming the phone line was cut off.

Early perfect stay

Tripadvisor 评级 4.0/5

phillipf12016 Couples - 经 TripAdvisor 认证的评论

Location is perfect. Rooms all you need. Restaurant staff excellent. Reception staff need customer service training.

Do not stay here

Tripadvisor 评级 1.0/5

Mel D 经 TripAdvisor 认证的评论

This is one of the worst hotels I have stayed at. The cleanliness was non existent. Rooms had vomit on walls and it was not cleaned off even when reported. The staff were unfriendly and unhelpful. The location was great but unfortunately that’s about the only positive going for this place.

Fabulous hotel

Tripadvisor 评级 5.0/5

Luckiest1961 经 TripAdvisor 认证的评论

Fabulous hotel in a great location. Room was spacious and clean. Breakfast at the restaurant, Spoonful, was delicious and good value. We also ordered room service for dinner and risotto was outstanding. Will definitely book again and will highly recommend this hotel.

Great Melbourne escape

Tripadvisor 评级 5.0/5

juliechad56 Couples - 经 TripAdvisor 认证的评论

First time staying at the Olsen We had a Deluxe studio very roomy great to hz d the kitchenette. Lovely welcoming cheese platter great restaurant for dinner and breakfast. As a platinum guest we had 1/2 price parking amazing never had this in any other hotel . Good pool temp .looking forward to another stay.

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其他网络用户评价我们的酒店

  • 634 评论 9.3/10 位置
  • 1,020 评论 7.3/10 房间
  • 909 评论 8.4/10 服务
  • 5 评论 8.6/10 上网
  • 286 评论 6.4/10 清洁度
  • 126 评论 7.7/10 早餐
  • 97 评论 8.1/10 游泳池

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我们在附近的其他酒店

我们位于 南亚拉 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。