Mantra Southbank Melbourne 4 星

客户意见评级 (ALL 评级) 4.2/5 1,646 评论

保证最优惠房价
Mantra Southbank Melbourne - Image 1
Mantra Southbank Melbourne - Image 2
Mantra Southbank Melbourne - Image 3
Mantra Southbank Melbourne - Image 4
31 City Road, 3006 SOUTHBANK, Australia

描述

酒店其他优惠

  • World famous shopping, restaurants and cafés are on the doorstep of this Melbourne hotel.

  • Spacious and contemporary apartments ideal for business & leisure

  • Enjoy a variety of services and facilities that are made for your comfort during your stay

  • Take advantage of the undercover, multi-entry Carpark on-site

我们的客房

酒店位置

Mantra Southbank Melbourne

31 City Road
3006 SOUTHBANK
Australia

GPS:-37.821624, 144.966902

电话
传真 +61 3 9696 6778

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店

MEZZI BAR AND KITCHEN

Mezzi Bar & Kitchen combines exceptional food and outstanding service seamlessly creating a truly memorable experience. Open for breakfast daily, Mezzi Bar & Kitchen offer a range of hot and cold food in their extraordinary buffet.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,646 评论

TripAdvisor 评级  4.0/5  2,733 评论

Alright

Tripadvisor 评级 3.0/5

Summer M 经 TripAdvisor 认证的评论

It wasn’t horrible but wasn’t amazing. I noticed all sorts of little things broken around the place as well as an elevator which was concerning and the hotel room we book also was meant to have a tv, which it did but nothing was working on it “technical issues” reception said which was just disappointing. So I would come back just because it’s easy to get around and it’s clean and nice but there were just mini things very annoying. But I know for next time to bring a laptop to watch something on

Dear G5512ZAsummerm, thank you for staying with us and for this informative review. I am delighted you enjoyed our location and found the property clean and friendly. The elevator was covered in protective material as items moved in and out of rooms. I believe this is what you're referring to, and given that we let apartments, we also have long-term and permanent residents. I apologise for the TV, and I fully understand the frustration; we have two in each unit. I will review it immediately and issue it to the TV immediately. We hope this did not mar your overall stay, and we look forward to the opportunity to warmly welcome you and hope you will consider us then. Sincerely, Jens Corder, General Manager

Wonderful

Tripadvisor 评级 5.0/5

Kathy B Friends getaway - 经 TripAdvisor 认证的评论

We were so happy and treated with such kindness it was just wonderful, we will definitely be looking to stay again thank you. We were in a bind and Mantra helped were so accommodating to us. We are just so grateful. Grate views of Southbank too!

Dear Kathy B, Thank you so much for your wonderful review! We're absolutely thrilled to hear that you had such a positive experience at Mantra Southbank Melbourne. It's great to know that you felt well taken care of, and we're especially pleased that our team’s kindness made your stay even more enjoyable. We truly appreciate your kind words about the cleanliness of the property and the ease of your booking experience. It’s our goal to make every part of your stay as seamless and comfortable as possible. We would love to welcome you back for another stay in the future and look forward to seeing you again soon! Kind Regards, William Ng Front Office Manager

Not a bad option

Tripadvisor 评级 4.0/5

36lynm 经 TripAdvisor 认证的评论

Had vouchers so chose this hotel. A good option - 1 bed apartment and had everything we needed for a 4 night stay. We opted for only 1 visit from housekeeping - not too bad but empty body wash, no bathmat, crumbs on the kitchen counter - was a bit average. We were also affected by the Melbourne Marathon meaning we could not get our car out of the hotel until late morning. While there were signs up around the hotel a warning email in the week prior would not have gone astray - we then could have made our plans for the day accordingly. Instructions around this event were hazy to say the least! But on the plus side - bed was exceptionally comfortable, unit was clean, and the location - one block from Southbank - ideal.

Dear 36lynm, Thank you for sharing your feedback regarding your stay at Mantra Southbank Melbourne. We’re glad to hear that you found our one-bedroom apartment well-equipped for your four-night stay and that you enjoyed the comfort of the bed and our convenient location. We appreciate your comments about housekeeping and the challenges you faced during the Melbourne Marathon. We strive to provide clear communication, and your suggestion for a warning email is valuable; we will certainly consider it for future events. Thank you once again for your insights. We hope to welcome you back for an even better experience! Kind Regards, William Ng Front Office Manager

A school holiday getaway!

Tripadvisor 评级 5.0/5

V C 经 TripAdvisor 认证的评论

We had an incredible stay, thanks to the wonderful front desk team! A special shoutout to William, the manager—his humour made our experience even more enjoyable. The school holidays with our kids were fantastic, and they absolutely loved the heated pool. Our spacious apartment was not only comfortable but also impeccably cleaned, showing great attention to detail. Every member of the staff we encountered was fantastic and added to our positive experience. Would we come back? Absolutely! We can’t wait for our next visit!

Dear vc377, thank you for staying with us at Mantra Southbank and for your lovely review. I am delighted you chose us for a family holiday getaway and thrilled the kids loved the pool on Level 18. Thank you for the great feedback about William and the front desk team; I will thank William and Co. I am glad you liked our spacious rooms and enjoyed the stay overall. We look forward to your next visit and to warmly welcome you back. Sincerely, jens

Probably the worst hotel out of Southbank precinct

Tripadvisor 评级 2.0/5

Freddie L 经 TripAdvisor 认证的评论

Everything was old, from bed, furniture, carpet to toilets etc. Fridge was not functional and our fresh fruits went stale. Exhaust fan was all greasy. Exhaust cover fell off when I tried to use it. Swimming pool was large and good but jacuzzi pool looked unhygienic.

Dear 817freddiel, Thank you for sharing your feedback about your recent stay at Mantra Southbank Melbourne. We genuinely apologize for the issues you encountered during your visit. We appreciate your comments regarding the condition of the room and the malfunctioning fridge. I’m pleased to inform you that our housekeeping and maintenance teams have proactively addressed these concerns to ensure a better experience for future guests. Your feedback is invaluable, and we hope you’ll consider giving us another chance in the future. Kind Regards, William Ng Front Office Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 866 评论 9.2/10 位置
  • 1,264 评论 6.1/10 房间
  • 955 评论 8.7/10 服务
  • 18 评论 4.8/10 上网
  • 592 评论 5.7/10 舒适度
  • 534 评论 4.4/10 清洁度
  • 248 评论 7.3/10 早餐
  • 199 评论 9.2/10 游泳池

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