墨尔本艾尔伯特公园铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.0/5 2,074 评论

保证最优惠房价
墨尔本艾尔伯特公园铂尔曼酒店 - Image 1
墨尔本艾尔伯特公园铂尔曼酒店 - Image 2
墨尔本艾尔伯特公园铂尔曼酒店 - Image 3
墨尔本艾尔伯特公园铂尔曼酒店 - Image 4
65 Queens Road, ALBERT PARK, 3004 艾尔伯特公园, 澳大利亚

描述

酒店其他优惠

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • 提供 32 个可调整的会议与活动空间。

  • Cafe, Restaurant and Bar on-site.

  • 500 on-site car parking spaces.

我们的客房

酒店位置

墨尔本艾尔伯特公园铂尔曼酒店

65 Queens Road, ALBERT PARK
3004 艾尔伯特公园
澳大利亚

GPS:-37.84978, 144.978662

电话
传真 +61 3 9521 3111

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  2,074 评论

TripAdvisor 评级  3.9/5  1,780 评论

Hotel credit not honoured

Tripadvisor 评级 1.0/5

652kyliej 经 TripAdvisor 认证的评论

Our 3 night booking in March was reluctantly cancelled due to a death in the family, and while not refundable, I was assured that I could use the credit at the hotel next time we were in Melbourne which I was more than happy with. I have not been able to do this and despite calling and emailing 20+ times since March 2025 I have received nothing but run arounds, hang ups and incompetence from both this hotel and Accor customer service. It really shouldn't be that hard to look up my name and original booking, and apply the credit to a new reservation - yet somehow it is an impossible task.

Dissapointed no luck this this time 🫩

Tripadvisor 评级 3.0/5

mariej674 经 TripAdvisor 认证的评论

2 nights stay for the lron Man event St Kilda. Staff were lovely beds comfy usual buffet breakfast ordered poached eggs delivered to the wrong table. Didnt dine at their restaurant. Had light meal at the bar loved that.

Picturesque and comfortable stay

Tripadvisor 评级 5.0/5

584cassandral 经 TripAdvisor 认证的评论

We had a great return visit to Pullman Albert Park. Every staff person we interacted with was friendly and helpful. A seamless arrival when our bags were taken from us as we walked in and whisked up to our room was a great start to our visit. As a Platinum Accor member and return visitor we got a lovely upgrade to a room on the 9th floor with views out towards the Park, City and Ocean. The buffet Breakfast in Windows restaurant had a very good range to choose from as well as great coffee and omelettes. The staff in the restaurant are very professional and helpful. It is located just outside the city with easy access to the city and other places via the tram line. Overall we had a great stay and it’s my go to hotel in Melbourne as it is close to the family I visit and I like the service I receive and the location. We will return .

客户意见评级 1.0/5

Ming L. 家庭住宿 - 所有已确认评论

前台印度裔女经理，对员工弄错客人信息，导致客人入住出现问题，不是尽量解决问题，而是各种推卸责任，造成客人情绪激动。后期态度极端恶劣，引起不必要的纠纷，伙同当地华人，号称是酒店经理，以安全为由，要求客人夜里一点离开酒店，且不退后边两天任何的费用。

Dear Ming L., Thank you for taking the time to tell us about your experience at the Pullman Melbourne Albert Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rieko Indra Room Division Manager

Mercure/Pullman Albert Park Service is terrible

Tripadvisor 评级 1.0/5

437sophiaj 经 TripAdvisor 认证的评论

Today they forgot to do the room service, and I found that we did not have the drinking water. Mercure Albert Park Concierge claimed that they wont supply drinking water free but for a charge from second day of stay. I cant believe Mercure Albert Park would reject my request and ask me to fill the water myself near the Gym. I had been booking 100 nights a year with Accor in 2025 including 7 hotels in Melbourne, every hotel provide water everyday, Fairmont would even know your door at 8am to ask if you need more water. Platinum Member and will be upgrade to Dimond after this stay.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 540 评论 8.2/10 位置
  • 1,353 评论 6.2/10 房间
  • 1,220 评论 6.9/10 服务
  • 26 评论 4.6/10 上网
  • 484 评论 4.8/10 清洁度
  • 392 评论 5.3/10 食物
  • 303 评论 6.7/10 早餐
  • 284 评论 5.4/10 性价比

支持方 Trustyou

我们在附近的其他酒店

我们位于 墨尔本 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。