墨尔本艾尔伯特公园铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.0/5 2,055 评论

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墨尔本艾尔伯特公园铂尔曼酒店 - Image 1
墨尔本艾尔伯特公园铂尔曼酒店 - Image 2
墨尔本艾尔伯特公园铂尔曼酒店 - Image 3
墨尔本艾尔伯特公园铂尔曼酒店 - Image 4
65 Queens Road, ALBERT PARK, 3004 艾尔伯特公园, 澳大利亚

描述

酒店其他优惠

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • 提供 32 个可调整的会议与活动空间。

  • Cafe, Restaurant and Bar on-site.

  • 500 on-site car parking spaces.

我们的客房

酒店位置

墨尔本艾尔伯特公园铂尔曼酒店

65 Queens Road, ALBERT PARK
3004 艾尔伯特公园
澳大利亚

GPS:-37.84978, 144.978662

电话
传真 +61 3 9521 3111

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  2,055 评论

TripAdvisor 评级  3.9/5  1,783 评论

Disappointing return visit

Tripadvisor 评级 2.0/5

Eliza S 经 TripAdvisor 认证的评论

In November 2024, I stayed with my family and had such a positive experience at the Pullman/ Mercure property at Albert Park. We were accommodated in a large, two-bedroom apartment on the top floor, which worked beautifully for travelling with children and for getting ready for events. Based on that experience, when returning to Melbourne for a family wedding, I specifically called ahead in September and requested the same room. I was told this had been booked. On arrival, we were not placed in that room. While I understand that specific rooms can’t always be guaranteed, what was far more concerning was that staff could not clearly explain what room we were in, nor demonstrate any real familiarity with the room types. I was told Pullman only had suites and that I must have stayed at the Mercure - which when seeing the room was not were well I stayed before. I asked whether it might be possible to move to a larger room (I was happy to pay for this) and was told this could be arranged for the final two nights of our three-night stay. However, this process was extremely poorly handled. We spoke to one staff member who confirmed the move, only to find the following day that other team members had no record or awareness of it. After returning late from the wedding, we discovered that our belongings had been moved — but not all of them. Some items were missing, some were later returned, and others remain lost. To make matters worse, only one of the beds had been made. The staff were very aware that we need two beds made up. We then had to contact reception three separate times to resolve this, dealing with incorrect sheets, missing doonas, and additional pillows arriving without bedding. After a long day, this was incredibly frustrating. Parking was another major issue. We were told that parking had been added to our room at $30 per day, which we were happy to pay, and that our registration number had been captured so we could come and go easily. However, this was not the case. The first time we attempted to leave, we were charged $55. We were running late and didn’t have time to resolve it on the spot, so we paid and left. This then happened again — once when we were charged $2 to exit, and again when we were charged a further $55 — despite having raised the issue with reception. At no point did the system appear to be corrected. For clarity, the issues during this stay included: • Poor staff knowledge of room types • Disorganised communication around the room move • Personal items being lost during the move (some still unaccounted for) a Yeti Water bottle. • Beds not being made on arrival to the new room, requiring multiple follow-ups • Incorrect linen and missing bedding • Parking being incorrectly charged multiple times despite assurances Most disappointing of all was the absence of the thoughtful, seamless service that so impressed me on my first visit. This stay felt disorganised, reactive, and lacking the level of care I had come to expect — and had previously experienced.

Average at very best.

Tripadvisor 评级 3.0/5

Lisa M 经 TripAdvisor 认证的评论

My family and I recently stayed at the Pullman Albert Park in two rooms for a number of nights. We found the room facilities to be very average. The air-conditioning system was from the 70's and could not be turned off for fan speed changed (actually unsure if was on). The bathroom had seen far better days with tiles that had no great and silicone on the glass everywhere in shower, one room having two cold water tap handles for the shower controls. The links on the Televisions for room service and restaurants where all out of date and were showing items that were no longer on the menu. The carpet and walls in all walkways was very warn and could use a clean. In saying the above the staff where wonderful and were attentive and supportive and the location fantastic for our needs.

Health risk! Unhygienic pool and staff can’t communicate

Tripadvisor 评级 2.0/5

davidandnell 经 TripAdvisor 认证的评论

Very much below Accor standards. Construction interruption in lobby/foyer, and incompetent staff, who do not have a grasp of English. Pool was shut intermittently during stay for ‘maintenance’. Daughter had gastro on the evening after swimming in pool, which had recently reopened, only to be shut again next morning. Despite this, kids wanted to swim again, so we ventured out, and tried calling hotel to ask if pool had reopened again. This was horribly frustrating. Five calls. No return phone call as promised, and no one answering at reception. Finally had to call sales team, who later informed pool was still closed! Five hours later! Stayed on a so called ‘privilege floor’ bathroom had loose fittings, and in dire need of update. Staff don’t speak English well, and seem to be preoccupied with airline crew’s priorities. Absolutely no apologies, or any form of compensation, despite pool being out of use for most of stay- a major reason for choosing this hotel. Used to be a regular here, but won’t be staying again

客户意见评级 0.5/5

Yi G. 家庭住宿 - 所有已确认评论

毛巾上有粪便污渍、马桶上有尿液、床单上有类似精液的物资，房间布局很奇怪。反馈问题后，直到退房，经理都没有跟我们沟通，卫生问题也没有及时处理，需要客人自己擦！这一次五星酒店住宿，真的太糟糕了！

Dear Mr. G., Thank you for sharing your feedback. We sincerely apologize for the hygiene and service issues you encountered during your stay. We will carefully review your comments in order to improve the quality of our services. We hope to have the opportunity to provide you with a better experience in the future. Sincerely, Rie Inada Room Division Manager

Hotel credit not honoured

Tripadvisor 评级 1.0/5

652kyliej 经 TripAdvisor 认证的评论

Our 3 night booking in March was reluctantly cancelled due to a death in the family, and while not refundable, I was assured that I could use the credit at the hotel next time we were in Melbourne which I was more than happy with. I have not been able to do this and despite calling and emailing 20+ times since March 2025 I have received nothing but run arounds, hang ups and incompetence from both this hotel and Accor customer service. It really shouldn't be that hard to look up my name and original booking, and apply the credit to a new reservation - yet somehow it is an impossible task.

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其他网络用户评价我们的酒店

  • 541 评论 8.4/10 位置
  • 1,350 评论 6.3/10 房间
  • 1,218 评论 7/10 服务
  • 27 评论 5.2/10 上网
  • 469 评论 4.8/10 清洁度
  • 392 评论 5.7/10 食物
  • 295 评论 6.6/10 早餐
  • 279 评论 5.4/10 性价比

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