The Olsen Melbourne - Art Series 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,889 件のレビュー

ベストレートをお約束
The Olsen Melbourne - Art Series - Image 1
The Olsen Melbourne - Art Series - Image 2
The Olsen Melbourne - Art Series - Image 3
The Olsen Melbourne - Art Series - Image 4
637 641 Chapel Street, 3141 SOUTH YARRA, オーストラリア

説明

ホテルのその他の情報

  • Offers travellers premier accommodation with 224 elegant, spacious suites

  • Located in Melbourne's premiere residential suburb, South Yarra

  • John Olsen Art and Art Library in every suite.

  • Melbourne's Sports & Entertainment

  • Learn about the works of John Olsen with a tour with our in-house Art Curator.

当ホテルの客室

ホテル所在地

The Olsen Melbourne - Art Series

637 641 Chapel Street
3141 SOUTH YARRA
オーストラリア

GPS:-37.837909, 144.995693

電話番号
ファックス +61 3 9040 1223

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 会議室
  • 全館禁煙
  • ルームサービス

SPOONBILL RESTAURANT

Drawing inspiration from John Olsen's love of all things Australian, Spoonbill's menu offers a multi-faceted paddock to plate experience. Highlighting the origin, delivery and special characteristics of the food, Spoonbill leaves guests enlightened.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,889 件のレビュー

トリップアドバイザーの評価  4.3/5  2,642 件のレビュー

2025エクセレンス認証

Unpleasant Stay due to Poor Communication

トリップアドバイザーの評価 1.0/5

YIHONG Z Couples - トリップアドバイザー認証口コミ

Communication is essential in the service industry, but unfortunately, this hotel demonstrates a serious lack of it. • As an Accor member, I was surprised to be asked to prepay at the counter without any prior notice. Typically, payment is pre-arranged between Accor and the hotel. This unexpected requirement was only communicated at check-in. • There appears to be a lack of communication among internal staff. Instead of coordinating internally, staff members contact guests directly and unexpectedly. During my stay, I was disturbed twice: 1. At 10:00 am (one hour before the standard check-out time), a female staff member knocked on my door to check the minibar. 2. At around 11:30 am (despite reception having confirmed a late check-out at midday), a cleaner knocked and asked when I would be leaving so she could begin cleaning. • The reception did not record notes properly or confirm charges with me. I had agreed during check-out to redeem two Accor welcome drinks for bottles of still water from the minibar. However, later that day, I was charged for the minibar without any notification from the hotel. I only discovered the charge by checking my account and had to call reception to inquire about it myself. • The reception seems to prioritise face-to-face customers over resolving issues. When I called to query the unknown charge, the receptionist initially answered and listened briefly. Then, within seconds, someone walked up to the desk, and the receptionist asked me to hold while serving them immediately. My call was then transferred to another staff member to handle the issue. Additionally, be aware that if your feedback is negative, the reception may try to shift blame by claiming the phone line was cut off.

Early perfect stay

トリップアドバイザーの評価 4.0/5

phillipf12016 Couples - トリップアドバイザー認証口コミ

Location is perfect. Rooms all you need. Restaurant staff excellent. Reception staff need customer service training.

Do not stay here

トリップアドバイザーの評価 1.0/5

Mel D トリップアドバイザー認証口コミ

This is one of the worst hotels I have stayed at. The cleanliness was non existent. Rooms had vomit on walls and it was not cleaned off even when reported. The staff were unfriendly and unhelpful. The location was great but unfortunately that’s about the only positive going for this place.

Fabulous hotel

トリップアドバイザーの評価 5.0/5

Luckiest1961 トリップアドバイザー認証口コミ

Fabulous hotel in a great location. Room was spacious and clean. Breakfast at the restaurant, Spoonful, was delicious and good value. We also ordered room service for dinner and risotto was outstanding. Will definitely book again and will highly recommend this hotel.

Great Melbourne escape

トリップアドバイザーの評価 5.0/5

juliechad56 Couples - トリップアドバイザー認証口コミ

First time staying at the Olsen We had a Deluxe studio very roomy great to hz d the kitchenette. Lovely welcoming cheese platter great restaurant for dinner and breakfast. As a platinum guest we had 1/2 price parking amazing never had this in any other hotel . Good pool temp .looking forward to another stay.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 634 件のレビュー 9.3/10 ロケーション
  • 1,020 件のレビュー 7.3/10 客室
  • 909 件のレビュー 8.4/10 サービス
  • 5 件のレビュー 8.6/10 インターネット
  • 286 件のレビュー 6.4/10 清潔さ
  • 126 件のレビュー 7.7/10 朝食
  • 97 件のレビュー 8.1/10 プール

Powered by Trustyou

周辺の他の施設

サウスヤラのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。