プルマンメルボルンオンザパーク 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 4,993 件のレビュー

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プルマンメルボルンオンザパーク - Image 1
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192 Wellington Parade, 3002 メルボルン, オーストラリア

説明

ホテルのその他の情報

  • 象徴的なメルボルンのクリケットグランドとスポーツ地区の向かい側に位置しています。

  • メルボルンの活気あふれる商業中心部まで徒歩 7 分です。

  • 無料の WiFi、24 時間対応のルームサービス

  • プール、リラクゼーションサービス、フィットネスセンター

  • 多国籍量織と郷土料理をお召し上がりいただけるレストランとバー

当ホテルの客室

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ホテル所在地

プルマンメルボルンオンザパーク

192 Wellington Parade
3002 メルボルン
オーストラリア

GPS:-37.815558, 144.983195

電話番号
ファックス +61 3 9419 2001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE CLIVEDEN BAR & DINING

「Cliveden Dining」では、新鮮な地元の食材を使った地中海料理やヨーロッパ風の料理をご用意しております。メルボルンならではの多様な食文化を取り入れたモダンなアラカルトメニューをお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  4,993 件のレビュー

トリップアドバイザーの評価  4.0/5  1,599 件のレビュー

2025エクセレンス認証

Antartic Flight Package

トリップアドバイザーの評価 4.0/5

Andrew A トリップアドバイザー認証口コミ

Great experience with the hotel and flight package. Dinner, Breakfasts, staff and accommodation were first class. Better signage on dietary options for the breakfast buffet & the self parking rates are steep.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Melbourne On The Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eliza Stewart Guest Experience Manager

Nowhere near 5 Star

トリップアドバイザーの評価 3.0/5

Chris W トリップアドバイザー認証口コミ

Room not cleaned properly, or the bar seating area. Mentioned to reception about my room not being cleaned properly at around 8am and was assured it would be sorted. Came back to room at 2pm, room serviced but not cleaned. Beer glass still in the room 3 days after using it. Room service trays left in the corridor for over 24 hours. Corridors rarely, if ever hoovered in the 9 days I was there. Attention to customer service is poor. Plenty of staff behind the bar when busy, but they are very good at looking busy without actually doing anything like asking if there is anything they can do for you. If you ask them, they will serve you. Paid for express service on laundry. Item collected at my room at 9am, by 4pm still not received back. Called reception and it arrived 10 minutes later; over 3hrs late. If I hadn’t called reception, God only knows when it would have turned up. I have been credited for the express part of the service. Breakfast Buffet style, which is okay. The only problem is that you put the warming food on your cold plate, and by the time you get back to your table the food is barely warm. Stick to fruit and cereal if you want a decent breakfast. Nowhere near the 5 star hotel it claims to be. Ps. The problem with this site is that management will respond to a review refuting reviews of bad service etc and there is no right to reply, don’t believe the management response if they claim that none of this happened or is true. If you look at my review history most of them are positive.

Christmas lunch not up to scratch

トリップアドバイザーの評価 3.0/5

Passenger51131751941 トリップアドバイザー認証口コミ

We had our Christmas lunch 2025 at this venue. Very disappointing! Let me start of with the venue where we ate. Huge grand ballroom. Was not the ideal space for a Christmas lunch no ambience very closed in No windows. Food was placed in Foyer Infront of ballroom area Food not up to scratch. Okay huge spread. However found the carvery section meat lukewarm to cold !! Placing of the plates right in the middle of the Vegetables and meat station.. it's sooo silly. It should been in the beginning of the Vegetables and other meat dishes. If you stand in the line you have too push back into the line too dish your veggies then get back to the meat station. Just in general the flowing was not right. All the desserts nooo ice-cream not even one flavour. I Saw a few disiapionted children faces. When I asked if any ice-cream available I received a answer and I Qoute by one of the chef their is enough other deserts to choose from. Frankly this will be my first and last Christmas lunch at your venue didn't lift up to expectations. Was not the magic I expected .

Average

トリップアドバイザーの評価 4.0/5

chillibin トリップアドバイザー認証口コミ

First if all i had requested 2 single beds. At check in they had given me a room with one double which was not suitable. With very little communication i was made to wait for a good 20 minutes while they tried to work it out. In the end i was told someone would be up to split the bed in 2. Not sure if this is what usually happens but the twin room was very cramped with basically an inch between the beds. The maintenance man knocked on my door at 6.30am and asked said i had called him which i hadnt. This was very disappointing to be woken up early when trying to sleep. The view was lovely and everything was fine but maybe would stay somewhere else given the wide range of choices in the city.

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Melbourne On The Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry that your request for two single beds was not correctly accommodated upon arrival. I understand how disappointing it must have been to be allocated a room that did not meet your needs, followed by a prolonged wait with limited communication while the matter was being resolved. This is certainly not the seamless arrival experience we aim to provide. I also regret to hear that the resulting room configuration felt cramped and did not offer the level of comfort expected. Furthermore, please accept my apologies for the early-morning disturbance caused by the maintenance call at 6:30am. Being woken unexpectedly, particularly when you had not requested assistance, is unacceptable and understandably impacted your stay. While I am pleased to hear that you enjoyed the view, I am truly sorry that these issues overshadowed your overall experience and left you feeling hesitant to return. Your feedback has been shared with our Front Office and Maintenance teams to ensure improved communication, room allocation accuracy, and guest consideration moving forward. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eliza Stewart Guest Experience Manager

Extremely disappointing stay!

トリップアドバイザーの評価 1.0/5

SarahRobinsonwhite トリップアドバイザー認証口コミ

Very disappointing stay, we waited an hour for our room to be ready , when we finally got to the room there was only one bathrobe to share! One teabag to share ! We stayed for two nights and on returning to our room on the second day we found the bed that was supposedly made up looking like a screwed up mess , pillows just thrown on Bathrobe screwed up on the bedside table Cups and wine glasses had been removed but not replaced , still no teabags We rang reception for an ice bucket so that we could have a wine whilst getting ready to go to a concert. It took 1.5 hours to arrive We complained to management who offered us a $50 voucher for room service , we ordered when we returned from the concert again waited an hour for it to arrive , to find that it was stone cold ! Never again !!!

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 804 件のレビュー 8.6/10 朝食
  • 735 件のレビュー 8.2/10 設備
  • 720 件のレビュー 6.8/10 料理
  • 690 件のレビュー 7.9/10 清潔さ

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周辺の他の施設

メルボルンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。