プルマンメルボルンオンザパーク 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 5,518 件のレビュー

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192 Wellington Parade, 3002 メルボルン, オーストラリア

説明

ホテルのその他の情報

  • 象徴的なメルボルンのクリケットグランドとスポーツ地区の向かい側に位置しています。

  • メルボルンの活気あふれる商業中心部まで徒歩 7 分です。

  • 無料の WiFi、24 時間対応のルームサービス

  • プール、リラクゼーションサービス、フィットネスセンター

  • 多国籍量織と郷土料理をお召し上がりいただけるレストランとバー

当ホテルの客室

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ホテル所在地

プルマンメルボルンオンザパーク

192 Wellington Parade
3002 メルボルン
オーストラリア

GPS:-37.815558, 144.983195

電話番号
ファックス +61 3 9419 2001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE CLIVEDEN BAR & DINING

「Cliveden Dining」では、新鮮な地元の食材を使った地中海料理やヨーロッパ風の料理をご用意しております。メルボルンならではの多様な食文化を取り入れたモダンなアラカルトメニューをお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  5,518 件のレビュー

トリップアドバイザーの評価  4.0/5  1,571 件のレビュー

2024エクセレンス認証

Nice hotel, but everything was expensive.

トリップアドバイザーの評価 5.0/5

kd2226 ファミリー - トリップアドバイザー認証口コミ

Really beautiful hotel with an inviting lobby bar. Modern comfortable rooms. Nice pool, but frustrating because there were only 8 pool loungers, even though there was space for many more. Even though our room rate included breakfast, there seemed to be some confusion each morning. When I went to check out at the end of our stay, they tried to charge us for breakfast and I had to get it sorted out (so check your invoice closely). There are a few restaurants nearby, but it’s about a half hour walk into the CBD for a large selection of restaurants, theatres, bars, and shopping. Across the street from the MCG. Easy access to public transport. Set in a large inviting park. While we really liked this hotel, everything was expensive… $300 a night for the room, $17 for a beer or glass of house wine, $45 a day for parking, $42 per person for the buffet breakfast… so it’s a nice hotel, but not very good value. It’s a shame, because we would have spent more time utilising the hotel bar and restaurant if the prices had been more reasonable.

2.5 hr wait on check in

トリップアドバイザーの評価 4.0/5

adamcJ291IY Couples - トリップアドバイザー認証口コミ

We arrived at 2-00pm to check in but told our room wasn’t ready and that they would text us when it was. We sat in the bar for an hour and checked with reception at 3-00pm only to be told that it still wasn’t ready. We waited another hour and checked again and told it was ready by the time they organized cards etc it was 4-30pm we we got to our room

Dear Adam, Thank you for providing feedback on your recent stay with us. I have regretfully noted your comments in regard to your delayed check in experience. I am sorry that your experience did not meet your or our own expectations so please allow me to express my sincerest apologies. Please know that this will be addressed with both Front Office and Housekeeping, while we are continuing to focus on training with our team to eliminate these frustrating delays. I can see that our team had provided you an upgrade into one of our Suites for your stay, I hope that despite the poor arrival and delay in accessing your room that remainder of your stay was an enjoyable one. On behalf of all our team we wish you a Happy Anniversary. We hope to welcome you back to the hotel in the future so that we can deliver an improved experience. Kind regards, Glen Erickson General Manager

Great fit out and facilities. Disappointing service and room description and cleanliness

トリップアドバイザーの評価 3.0/5

Taryn P トリップアドバイザー認証口コミ

This is a beautiful hotel with very good facilities and room fit-out. It’s clearly very new. Breakfast buffet had a vast selection for all tastes and was very pleasant. Breakfast was included in our room rate. The room itself was well fitted out (corner suite) with lots of storage, a comfy lounge and arm chair and a very comfortable king bed. The layout of the bathroom was also great, with the toilet hidden at the rear, double sinks and a large bath tub and rain shower. Blockout curtains are also great and the sound proofing is some of the best I’ve experienced in a hotel. However, we booked a suite advertised as having “stunning views” of the city across Fitzroy gardens. The room (214) looked out at a handful of trees. We could see the tops of some city buildings, but the views were certainly not “stunning”. At check in we were told by the concierge we had a balcony on which we could “enjoy the fresh air”. The balcony was enclosed by very high pool fencing and sat slightly below and directly next to the pool area (although no direct pool access). The floor was covered in fake turf which was not even laid properly and pulled back in some sections. The large glass sliding doors to this area had absolutely no views at all (unless a pool fence, fake turf and gawking pool using guests is your thing). Under the window that had the not so stunning views was gravel, broken tiles, broken pieces of wood and rubbish. This detracted from the already not to stunning views. On the morning after our first night I dropped some clothing on the floor and picked it up to find it had clumps of dog hair on it. It was at that point I knew why there was fake turf on the balcony area. We were in the dog suite… When we arrived for breakfast in the morning we were asked if we would like breakfast charged to our room. We said no, because it was included in the room rate. The 2nd morning our room was on the list, but the 3rd morning was not on the list, despite breakfast being included for all 3 nights. Over the next 2 nights/days we found more dog hair throughout the suite and on our clothes. When we ran the bath for a relaxing soak it too was full of dog hair. The water was yellow. When we emptied the water, cleaned the bath out and ran it again the water was clear. But we did not enjoy a relaxing soak. Checkout was mostly straight forward except we were asked about charges to the room, including breakfast. Again we reiterated that it was part of the room price. It was fixed without a fuss. We were not asked if we enjoyed our stay at this time which was probably a good thing. We did very much enjoy the stay and made the most of it. But we were very disappointed with the room allocation and the lack of advertised views. This was compounded by the fact we were given the dog suite - which was not cleaned very well between dog guests (there were many different types of dog hair in the room), and the concierge’s comments at check in about “enjoying the fresh air on the balcony”. The way he played this up suggests he knew exactly that we were allocated the dog suite with not stunning views and that somehow having a balcony covered in fake turf (which presumably the dog guests toilet on), directly next to the pool area (with no pool access but an ability for pool using guests to look directly into our room) was going to somehow make up for this. This felt condescending and I can safely say the balcony did not make up for any of it because it was unusable. I regret not saying anything during our stay, but we were in Melbourne for a relaxing break. We enjoyed our time in Melbourne, as we always do. On our next visit we will probably return to our usual stay at the Treasury on Collins where we have had a reliable, friendly and completely fuss free stay every single visit for the past few years. We chose the Pullman on the Park on this occasion due to 1. unavailability at Treasury on Collins, and 2. It was close to some events we were attending. Beautifully fitted out rooms. Great breakfast. If you have a dog and need a “5-star” city stay this might be a good option. No views though.

Great spot to stay in Melbourne.

トリップアドバイザーの評価 5.0/5

247kellil Solo travel - トリップアドバイザー認証口コミ

Had a delightful 2 night stay. Was upgraded to the executive level on arrival, albeit without access to the executive lounge. The room was great size and had all amenities. The view over the MCG, Myer Music Bowl and out to Port Phillip Bay was wonderful. The bed was comfortable and the room was clean. Also enjoyed the welcome gift. Ate breakfast and lunch in the restaurant. The food was great. Highly commend the reception staff - very helpful, friendly and accomodating.

Dear Kelli, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. We are delighted to hear you were able to sample a variety of options from our Food & Beverage Menu. This is terrific feedback as we constantly try and make seasonal changes to improve upon our offerings. We hope to see you back staying with us again soon so you can enjoy the views across Melbourne. Kind regards, Eliza Stewart Guest Experience Executive

Brief Stay

トリップアドバイザーの評価 4.0/5

Trudi0 トリップアドバイザー認証口コミ

My go to hotel when in Melbourne. Staff are friendly rooms well appointed. The executive lounge is consistently good and for this trip Stuart was an absolute joy to see every morning. Easy parking if you have a car and can be either valet or self parked. The ground floor bar area is always a great place to meet up with friends or just people watch. Food is good and a great beverage options. Never fails to provide.

Dear Trudi, I am very happy to hear that you enjoyed your stay and that our team here at Pullman Melbourne on the Park made your stay as comfortable and as pleasant as possible. It is pleasing to see our team were able to make your stay an enjoyable one. We will share this feedback with Stuart to recognize his excellent customer service skills. Thank you for your ongoing loyalty when you visit Melbourne, we hope to see you back again soon! Kind regards, Eliza Stewart Guest Experience Executive

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,495 件のレビュー 9.4/10 ロケーション
  • 2,781 件のレビュー 8.6/10 客室
  • 2,774 件のレビュー 8.7/10 サービス
  • 12 件のレビュー 7.2/10 インターネット
  • 878 件のレビュー 8.6/10 朝食
  • 838 件のレビュー 8.4/10 設備
  • 792 件のレビュー 6.9/10 料理
  • 737 件のレビュー 7.9/10 清潔さ

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。