Mantra Southbank Melbourne 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,666 件のレビュー

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Mantra Southbank Melbourne - Image 1
Mantra Southbank Melbourne - Image 2
Mantra Southbank Melbourne - Image 3
Mantra Southbank Melbourne - Image 4
31 City Road, 3006 SOUTHBANK, オーストラリア

説明

ホテルのその他の情報

  • World famous shopping, restaurants and cafés are on the doorstep of this Melbourne hotel.

  • Spacious and contemporary apartments ideal for business & leisure

  • Enjoy a variety of services and facilities that are made for your comfort during your stay

  • Take advantage of the undercover, multi-entry Carpark on-site

当ホテルの客室

ホテル所在地

Mantra Southbank Melbourne

31 City Road
3006 SOUTHBANK
オーストラリア

GPS:-37.821624, 144.966902

電話番号
ファックス +61 3 9696 6778

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙

MEZZI BAR AND KITCHEN

Mezzi Bar & Kitchen combines exceptional food and outstanding service seamlessly creating a truly memorable experience. Open for breakfast daily, Mezzi Bar & Kitchen offer a range of hot and cold food in their extraordinary buffet.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,666 件のレビュー

トリップアドバイザーの評価  4.1/5  2,740 件のレビュー

PERFECT LOCATION

トリップアドバイザーの評価 4.0/5

Joan M トリップアドバイザー認証口コミ

We had a very pleasant 4-day stay here. Clean apartment (though decor somewhat gloomy) , comfortable bed and roomy bathroom with easy access to onsite car parking. Perfect location - easy walking distance into the City and Gardens and direct access to Southbank, River Cruises & Restautants A big 'shout out' to the front desk staff who were very friendly and most accommodating in meeting our request at a particularly busy time for them & we would like to thank the staff involved - much appreciated. Pool looked great but we didn't use it. Would definitely stay again.

Dear Joan M, Thank you for your kind feedback regarding your recent stay with us at Mantra Southbank Melbourne. We are delighted to learn that you found our location perfect and the apartment clean and comfortable. Your compliments about our front desk staff's friendliness and accommodating nature are greatly appreciated, as we strive to provide excellent service even during busy periods. We also appreciate your thoughts on the decor and will certainly take them into consideration. It is wonderful to hear that you would consider staying with us again. We look forward to welcoming you back in the future. Best regards, Mantra Southbank Melbourne

Needs a good clean

トリップアドバイザーの評価 1.0/5

Mel T トリップアドバイザー認証口コミ

Rooms in desperate need of a good clean! Dust everywhere, walls, skirting boards, floors were filthy, windows were disgusting. Beds were terrible and so uncomfortable! There is also no bench space in the bathroom, with a family of 4 this was annoying! We had the corner room, one room was quite small the other one not much bigger. Wouldn’t stay again!

Great Accommodation

トリップアドバイザーの評価 5.0/5

scott D ファミリー - トリップアドバイザー認証口コミ

Great location & near the southbank river. Staff were all so friendly & let us check in early after we had a long flight. Rooms were lovely & swimming pool great on the top floor. Breakfast was ok, but could have done with more choice.

Dear scott D, thank you for staying with us at Mantra Southbank and for taking the time to provide feedback. I am pleased to note that you liked our great location, rooms, and facilities. Thank you also for your lovely words about my team members. Thank you for your feedback. We hope to see you again very soon, when we can warmly welcome you back. Sincerely, Jens Corder, General Manager

トリップアドバイザーの評価 1.0/5

Gary E トリップアドバイザー認証口コミ

GROSS!!! I stayed in a corner two bedroom appartment and a small one bedroom appartment on two different trips during the July 2025 holidays. If I had any other option I would have left and gone elsewhere after the first night! Resturant only does breakfast and its rubbish and way overpriced. Room service is 2 minute noodles and chocolate bars - I'm not even kidding. TV in bedroom only had free to air and not even casting. No underlay on beds! Floor had not been vacumed up to the edges of the cupboards or walls in what looked liked years and the filth behind the bathroom door was disturbing. Mirror doors in bedrooms had old liquid stains all over it. The grout between the tiles was not only filthy but it also had mould in the shower! Dust - old dust - on literally everything. It was hanging from the bathroom fan so low a taller person would have collected it in their hair! The sofa bed was more like a old wire fence and when I very politely asked for more blankets to use as an underlay to try and make the bed softer the response was that "they can't just hand out blankets" - to be fair though, I didn't really want more blankets, as the one they had used to make up the bed with on our first night had very suspicious WHITE STUFF stuck on the blanket - vomit inducing I know!!! 10 points for consistancy as both rooms we stayed in were gross! They have tried to affiliate themselves with the ballet across the road but this place could be further from classy! I wouldn't stay here again if you paid me to!

Dear Gary E, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I have shared your feedback with our department heads, including maintenance and housekeeping, to identify what transpired and prevent recurrence. We work hard to deliver a great guest experience, and it's apparent in this case that we fell short of our standards. If you give us a chance to earn back your trust, I can assure you that we will do our best to provide you with the great hotel experience that many of our guests have come to love. Sincerely, Jens Corder, General Manager

Nice hotel location, staff and facilities - room in need of refresh

トリップアドバイザーの評価 3.0/5

DPS55 Couples - トリップアドバイザー認証口コミ

This is a high 3 as the room facilities, hotel location and staff were all good but room was very tired and in need of a refresh. Breakfast was nice enough but the individual ordering made it slow when busy. A big call-out to the guy managing the breakfast and his staff who did his/their best to keep things moving.

Dear DPS55, thank you for staying with us and for taking the time to review our property. We are glad that you enjoyed our in-room facilities and location and thank you for your kind words about my team members. Thank you for mentioning the breakfast manager. I will pass this on to him. We all hope to see you again very soon. Sincerely, jens

との提携 TripAdvisor

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