キーウェストスイーツメルボルン 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 2,240 件のレビュー

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キーウェストスイーツメルボルン - Image 2
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説明

ホテルのその他の情報

  • AXA 医療電話相談を無料でご利用いただけますのでご安心ください

  • 見事な街の景色を一望できる、メルボルンの中心部にあるアパートメントスタイルのホテルです

  • 健康増進に嬉しい 15m のマグネシウムのミネラルプールもご用意しています

  • 24時間対応のフロントデスクと、セキュリティ付き地下駐車場を備えています

当ホテルの客室

スイート

スーペリアスイート、1ベッドルーム、キングサイズのベッド1台またはクイーンサイズのベッド1台、4~9階、キッチン、バルコニー

  • 3 人/最大
  • 52 / 559 sq ft
  • 寝具 1 x ダブルソファベッド と 1 x クイーンサイズベッド
  • ほとんどの宿泊施設: バルコニー

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ホテル所在地

キーウェストスイーツメルボルン

26 Southgate Avenue, Southbank
3006 メルボルン
オーストラリア

GPS:-37.820398, 144.96709

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

JARRAH BREAKFAST

「ジャラ」では、カフェスタイルの朝食をご用意しています

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  2,240 件のレビュー

トリップアドバイザーの評価  4.5/5  1,525 件のレビュー

2023エクセレンス認証

Dated and disappointing

トリップアドバイザーの評価 2.0/5

mrschapman1978 トリップアドバイザー認証口コミ

We had an overnight stay at the Quay West Suites and were surprised by how dated and run down it was, considering the cost of over $500 for a night and the other reviews online. We have stayed at almost every other 5 star hotel in Melbourne and found Quay West very disappointing in comparison. The rooms were really dated and we were placed in a room with broken air conditioning on a 36 degree day and the room was sitting at 26 degrees when we arrived. We were moved to another room with working aircon after complaining. Furniture was scuffed, cabinetry was broken with exposed hinges and it definitely did not have the look and feel of a five star hotel. The coffee machine had little pieces of glue in the tank which floated in the coffee, despite trying to clean it out many times. The breakfast was okay but pretty scant in comparison to other equivalent hotels like Le Meridien or the Novotel. The location is excellent, right in Southbank and well positioned for public transport and the arts centre district. Staff were helpful and polite.

Thank you for the review, we are truly sorry that there was an issue with the air-conditioning. I am pleased know we could move you to an alternative suite. We are also sorry we could not upgrade you further due to the issue. I will personally check the suite in light of your comment's and thank you for letting us know and for sharing the feedback.

Genuine and compassionate service

トリップアドバイザーの評価 5.0/5

Jake C ビジネス - トリップアドバイザー認証口コミ

The staff (James & Georgia) are both extremely welcoming, friendly and accommodating. I can’t remember the last time I was greeted so genuinely at a hotel. The location is perfect, next to the shops. The hotel is clean. But the best aspect so far undoubtedly has been the welcoming experience from the staff.

Thanks Jake, we appreciate the review and the feedback and your compliments will be shared with the team.

Always consistently Great

トリップアドバイザーの評価 5.0/5

Sharon N Couples - トリップアドバイザー認証口コミ

Another great stay at Quay West Suites Melbourne. Good facilities and in a fabulous position to enjoy all that Melbourne offers. Easy access to trams, trains, river and shops. Staff are friendly and give great service.

Thanks Sharon, so fabulous to see you and Richard, we are pleased you enjoyed another stay

All you need, done very well.

トリップアドバイザーの評価 5.0/5

EmeraldDiva トリップアドバイザー認証口コミ

We went for the 2 bedroom, 2 bathroom deluxe apartment with river views and it was perfect for a lovely night in Melbourne. The location is amazing for the Arts Centre, just a very short walk. Parking is easy and convenient, for a fee. We enjoyed dinner downstairs at the Jarrah Bar before our show. I am an early riser so enjoyed using the pool and spa in the leisure area very much before breakfast which had a very good spread of food. Really, the space of an apartment with the convenience of hotel facilities, what more could you want?

Thank you for the time taken to post a review, it is appreciated by everyone on the team. We are also thrilled you enjoyed your stay.

Convenient Location, Poor WiFi and Design Flaws

トリップアドバイザーの評価 4.0/5

52_hotels_in_2012 トリップアドバイザー認証口コミ

Pros: - Location: (Walking) Southbank Promenade (3mins), Skydeck (4mins), National Gallery of Victoria (6mins), Federation Square (7mins), Royal Botanic Gardens (18mins). - Bathroom amenities: Liquid soap, shampoo, conditioner, body wash, dental kit, vanity kit, shower cap, issues, hairdryer (2000w). - Complimentary water provided on the first day. - Spacious room, comfortable bed and pillows, modern appliances. Cons: - In-room WiFi extremely slow for 2024, averaging 10Mbps, with no signal reaching the bedroom. - Impractical design: power points difficult to access near beds and table/work area, only a rain shower head (no handheld option), no toilet brush, shower gel and shampoo dispensers located outside the immediate shower area requiring you to step out to use them, very small TV with no HDMI access, windows that don’t seal properly allowing cold air in, loud air conditioning, and dim lighting in the main room. No shelf in the shower to put your toiletries. In-room safe is not pin-based, instead an outdated system requiring a credit card (or similar) swipe. This is highly unsafe in an age where skimming personal details off magnetic strips is common. - The designer toiletries, crockery, and chopping boards shown on the website are not provided in the room. Instead, you get generic, lower-quality items.

Thank you for the review, we appreciate the feedback. We are sorry you had some concerns with the suite, we will certainly follow up on the feedback provided it is very helpful.

との提携 TripAdvisor

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