キーウェストスイーツメルボルン 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 2,140 件のレビュー

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キーウェストスイーツメルボルン - Image 2
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説明

ホテルのその他の情報

  • AXA 医療電話相談を無料でご利用いただけますのでご安心ください

  • 見事な街の景色を一望できる、メルボルンの中心部にあるアパートメントスタイルのホテルです

  • 健康増進に嬉しい 15m のマグネシウムのミネラルプールもご用意しています

  • 24時間対応のフロントデスクと、セキュリティ付き地下駐車場を備えています

当ホテルの客室

スイート

スーペリアスイート、1ベッドルーム、キングサイズのベッド1台またはクイーンサイズのベッド1台、4~9階、キッチン、バルコニー

  • 3 人/最大
  • 52 / 559 sq ft
  • 寝具 1 x ダブルソファベッド と 1 x クイーンサイズベッド
  • ほとんどの宿泊施設: バルコニー

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ホテル所在地

キーウェストスイーツメルボルン

26 Southgate Avenue, Southbank
3006 メルボルン
オーストラリア

GPS:-37.820398, 144.96709

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

JARRAH BREAKFAST

「ジャラ」では、カフェスタイルの朝食をご用意しています

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  2,140 件のレビュー

トリップアドバイザーの評価  4.6/5  1,527 件のレビュー

best ever holiday

トリップアドバイザーの評価 5.0/5

Laura G トリップアドバイザー認証口コミ

this place is amazing our first time in melbourne and they made us feel so welcome the hotel is so clean and would not of stayed any where else highly recommend for any one very family friendly my niece so enjoyed this place and the formula one so close to everywhere and breakfast was so yummy the staff went above and beyond.

Thanks Laura, we are so pleased you enjoyed your stay with us.

Good stay, great views, more hotel card keys please

トリップアドバイザーの評価 5.0/5

pbz100 ファミリー - トリップアドバイザー認証口コミ

Nights stayed: 5 Room type: 3 bedroom, 2 bath premium apartment What we liked: - View from the apartment of Flinders Street Station and Yarra river was great! - Accor Platinum benefits of breakfast and welcome drinks were honoured. - Loved that coffee was made on the spot by a barista for breakfast and not the typical coffee machine you find at hotels Overall a good stay but I just have a feedback on the room cards: - To access the rooms, we were given 2 sets of access cards. Basically, the hotel could only give each apartment 2 cards (to access the lobby doors and lifts) for security reasons. While i appreciate the intention, I don’t understand how does restricting guests to only 2 sets of keys help with security. For context, we booked a 3 bedroom apartment where one could easily expect 6 guests. Having only 2 sets of keys for 6 guests was just inconvenient and an uncommon practice.

Thank you for the review, we appreciate it.

Family holiday 2024

トリップアドバイザーの評価 4.0/5

Jack S ファミリー - トリップアドバイザー認証口コミ

Rooms are a bit dated but well maintained. Top-notch location The kids loved the breakfast spread while the adults liked the coffee (this is Melbourne after all). But most of all, we loved the Aussie hospitality (shout-out to Malcolm & Stephen at the front desk)

Thanks Jack, we are so pleased you enjoyed your stay with us, your appreciation will be shared with the team.

Dated and disappointing

トリップアドバイザーの評価 2.0/5

mrschapman1978 トリップアドバイザー認証口コミ

We had an overnight stay at the Quay West Suites and were surprised by how dated and run down it was, considering the cost of over $500 for a night and the other reviews online. We have stayed at almost every other 5 star hotel in Melbourne and found Quay West very disappointing in comparison. The rooms were really dated and we were placed in a room with broken air conditioning on a 36 degree day and the room was sitting at 26 degrees when we arrived. We were moved to another room with working aircon after complaining. Furniture was scuffed, cabinetry was broken with exposed hinges and it definitely did not have the look and feel of a five star hotel. The coffee machine had little pieces of glue in the tank which floated in the coffee, despite trying to clean it out many times. The breakfast was okay but pretty scant in comparison to other equivalent hotels like Le Meridien or the Novotel. The location is excellent, right in Southbank and well positioned for public transport and the arts centre district. Staff were helpful and polite.

Thank you for the review, we are truly sorry that there was an issue with the air-conditioning. I am pleased know we could move you to an alternative suite. We are also sorry we could not upgrade you further due to the issue. I will personally check the suite in light of your comment's and thank you for letting us know and for sharing the feedback.

Genuine and compassionate service

トリップアドバイザーの評価 5.0/5

Jake C ビジネス - トリップアドバイザー認証口コミ

The staff (James & Georgia) are both extremely welcoming, friendly and accommodating. I can’t remember the last time I was greeted so genuinely at a hotel. The location is perfect, next to the shops. The hotel is clean. But the best aspect so far undoubtedly has been the welcoming experience from the staff.

Thanks Jake, we appreciate the review and the feedback and your compliments will be shared with the team.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 14 件のレビュー 4.5/10 インターネット
  • 472 件のレビュー 8.5/10 快適さ
  • 429 件のレビュー 8.7/10 朝食
  • 322 件のレビュー 9.1/10 清潔さ
  • 275 件のレビュー 8.2/10 設備

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