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The Como Melbourne - MGallery 5 つ星

お客さまの声 4.6/5 6,827 件のレビュー

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The Como Melbourne - MGallery
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ホテルのその他の情報

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • 111 contemporary spacious suites & apartments including 3 loft penthouses

  • Relax around the roof top pool and sun deck

  • Select apartments feature full kitchens suitable for families and long stay accommodation

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チェックインは14h00からです

チェックアウトは11h00です

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ホテル所在地

The Como Melbourne - MGallery

630 Chapel Street
3141 south yarra
オーストラリア

電話番号: +61398252222

ファックス: (+61)3/98241263

チェックインは14h00からです

チェックアウトは11h00です

  • TULLAMARINE AIRPORT :  SKYBUS SOUTH YARRA STATION

  • 飛行機で

    MELBOURNE 29.4km / 18.27 マイル - シャトルバス有料

  • 電車で

    SOUTH YARRA 0.4km / 0.25 マイル

GPS:-37.839059, 144.996219

当ホテルの客室

Offering boutique accommodation in the heart of South Yarra, The Como Melbourne MGallery by Sofitel is the perfect option for business or leisure travel. Outstanding service and elegant guest suites are a stylish feature at this chic Melbourne hotel. Suites feature well-designed black marble bathrooms with Japanese-style baths to soak in gorgeous luxury. Long stay guests can utilise the fully equipped kitchens and spacious living areas.

レストランとバー

THE BRASSERIE

お料理の種類: 多国籍料理

Ideal for a quick and healthy start to the day or a long lazy weekend breakfast choose from our a la carte menu featuring eggs prepared all your favourite ways and served in delightful surroundings

SOBAR

As you sit and unwind with a relaxing drink or cocktail in this Melbourne bar in South Yarra you may just see a familiar face amongst the stylish surrounds of SOBar.

非契約写真

  • 月曜日
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  • 水曜日
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  • 金曜日
  • 土曜日
  • 日曜日

ミーティングとイベント

会議室

  • 会議室の数:11

  • 最大サイズ:142 m²

  • 最大ご利用人数:40 人

  • パーティの最大ご利用人数:32 人

詳細

お客さまの口コミ
The Como Melbourne - MGallery

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.6/5

6,827 件のレビュー

トリップアドバイザーの評価 4.5/5

1,224 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

A Stunning stay

トリップアドバイザーの評価 5.0/5

ptshields71 20/04/2021 トリップアドバイザー認証口コミ

Once again the Como did not dissapoint. From the moment I arrived it was perfect. Beautiful room fantastic staff who were incredible. Pool and amenities were terrific. Check in and out was seamless. Will definitely be back soon

Dear ptshields71, Thankyou so much for taking the time to write a review. It is a pleasure to hear that you found all aspects of your stay a perfect experience. We look forward to welcoming you back again soon. with best wishes, Anne Marie Lennon General Manager

Beautiful and spacious hotel

トリップアドバイザーの評価 5.0/5

JinJin159 07/04/2021 トリップアドバイザー認証口コミ

We stayed at The Como for two nights over the Easter long weekend and got a great deal through the Accor sale. Stayed in a 1 bedroom with spa bath and it was so spacious, comfortable and clean. Our request for a quiet room with views and twin beds was met and the black out curtains provided a nice sleep. Spa bath was amazing and you get to keep their cute rubber duck. The rooftop pool was great with the retractable roof and sauna and gym facilities. Advice: book the pool in advance as due to Covid, they have limited numbers per hour. Great location with Chapel St and shops, cafes, restaurants and Palace Cinema just below and within easy walk. The Como Park is beautiful and peaceful as it's hidden from the main roads. Only minor issues: - no easily accessible power plugs in the bedroom, maybe cause of the twin beds, it was hard to find but it was right at the bottom under the beds. Even if it's king bed, the location of the plugs are not great as it's not at the side table level, so the cables probably can't reach the table and you don't want to be crawling on floor level to plug in your phone charger etc. But you can charge it at the big desk outside. - housekeeping didn't push the twin beds to proper position after room was cleaned, it was pushed against windows instead. Easy to push it back into position. - request for late check out was granted but the keycard was not programmed to the later time so couldn't go back into lift and room and had to go back to reception to reactivate it. Overall, really enjoyed our stay and it's big and spacious, unlike most standard hotels with a long hallway and so many rooms just next/opposite each other. Will definitely stay at The Como again.

Dear JinJin159, Thankyou for taking the time to share your recent experience and write a review. it is very much appreciated. I am so pleased to hear that you enjoyed the spa bat and in particular our Como duck ! Apologies with respect to the issues you have noted as minor. Rest assured we do take this on board , the detail is important to us. Once again thankyou for your feedback it is really appreciated. with best wishes, Anne Marie Lennon General Manager

Great boutique hotel in good location

トリップアドバイザーの評価 4.0/5

N3236AZmichaelm 04/04/2021 トリップアドバイザー認証口コミ

True 4.5 star boutique hotel. Excellent location close to CBD in busy South Yarra with lots of great restaurants and shopping. Lovely rooms and friendly team. Reasonably priced for the area. Happy to stay again and recommend if you like to be a bit outside the CBD.

Dear N3236AZmichaelm, Thankyou for taking the time to post a review. It is a pleasure to hear that you enjoyed our location in South Yarra. I agree we are ideally located with a close proximity to the CBD and we have access to great amenities in South Yarra. Good to hear that you are happy to stay again. We look forward to welcoming you back. With best wishes, Anne Marie Lennon General Manager

Regular catch up

トリップアドバイザーの評価 5.0/5

Kentm1 25/03/2021 トリップアドバイザー認証口コミ

We stay at he Como frequently and that is for good reason. It is close to some great restaurants and bars on Chapel St and the ambiance at the hotel is very chilled. Nice touch by the General manager to have a glass of sparkling on a arrival. Will be back again soon!

Dear Kentm1, So delighted you enjoyed your welcome glass of sparkling. Also great to hear that you enjoyed your stay and the surrounding area. We look forward to welcoming you back, we appreciate your review. with best wishes, Anne Marie Lennon General Manager

As always a lovely stay

トリップアドバイザーの評価 5.0/5

635ravi Business - 22/12/2020 トリップアドバイザー認証口コミ

The Como is the one hotel that I seem to consistently rate highly. The location and facilities are great. However, what always stands out is the warmth and courtesy of the team. The Como is our preferred hotel in Melbourne and we will stay there whenever logistics allow.

Dear 635ravi, Thank you so much for your lovely review. We appreciate your loyalty to Como :) We look forward to welcoming you back again soon. All the very best for 2021. with best wishes, Anne Marie Lennon General Manager

Two nights

トリップアドバイザーの評価 4.0/5

barbb372020 04/07/2020 トリップアドバイザー認証口コミ

The only part of the stay which is very annoying is we were debited twice from our account for the stay which still hasn’t been resolved This has never occurred previously I have made at least three calls to the hotel Contacted the bank twice Then another department as now it seems to be a dispute Absolutely disgraceful

Dear barbb372020, Many apologies for this situation. As per our recent conversation, I am happy to extend an overnight stay with our compliments as a gesture of goodwill for the frustration that has been caused. Please accept my sincere apologies. We look forward to welcoming you back as valued loyal guests of The Como Melbourne. with best wishes, Anne Marie Lennon General Manager

Great experience

トリップアドバイザーの評価 5.0/5

Barrbs2020 20/02/2020 トリップアドバイザー認証口コミ

We had a large room with plenty of space. Only disappointment was no restaurant on site. Breakfast dining somewhat crowded. Staff where very helpful. Perfect location to catch tram into city to see a show.

Amazing service and a touch of luxury

トリップアドバイザーの評価 5.0/5

suzannastokes Couples - 18/12/2019 トリップアドバイザー認証口コミ

The staff at The Como went above and beyond to ensure we had a lovely stay. We notified the hotel of my birthday celebrations and where gifted with a bottle of bubbles, cake and decorations. The hotel itself is a little hidden gem in the restaurant end of chapel street. Great location, comfortable bed, amazing corner bath. We will be staying again.

Dear Suzannastokes, Thank you for taking the time to write a review, we appreciate it ! I am so pleased to learn that you had such a lovely stay to celebrate your birthday. We look forward to welcoming you back in the future. with best wishes, Anne Marie

What a welcome!!

トリップアドバイザーの評価 5.0/5

481harry Couples - 16/10/2019 トリップアドバイザー認証口コミ

A few days before our arrival I received a call from the hotel and one of the questions asked was if it was for a special occasion. I told the staff member that it was our wedding anniversary. On arrival we were delighted that we had been upgraded to a 1 bedroom suite. The suite was just tremendous, so roomy and luxurious and to top it of there was a complmentary cheese platter, a bottle of wine and some chocolates. Talk about being spoiled. We went to see an early movie and went to dinner at one of the many local restaurants. Next morning breakfast was served in the hotel's restaurant and it did not disappoint. Very, very nice. We will be back, that's for sure.

Dear 481harry, Thank you for choosing to stay at The Como to celebrate your wedding anniversary. It is a pleasure to hear that you enjoyed the experience and that you felt spoiled. It sounds like you made the most of your stay by experiencing a movie, enjoying dinner locally and breakfast in our Brasserie the following day. We look forward to welcoming you back for your next special occasion. Thanks once again. with best wishes, Anne Marie Lennon General Manager

Great Hotel with Excellent Service

トリップアドバイザーの評価 5.0/5

806ravif Business - 31/07/2019 トリップアドバイザー認証口コミ

We stayed at this hotel during a business trip to Melbourne and then extended our stay to celebrate my wife's birthday. We were very happy with our stay and will make The Como our preferred hotel when visiting Melbourne (we have already booked another stay in a few weeks). Key highlights are the comfortable/spacious rooms, high quality room services and above all the friendly and accommodating service. I had a few surprises for my wife and the team accommodated every request with a smile. The only negatives are the small pool and the somewhat cramped breakfast area. However, the many other comforts make up for these.

Dear 806ravif Thank you for the lovely review. I am so glad to see you enjoyed your stay with us. I look forward to welcoming you back to The Como Melbourne Best wishes, Luke Gibbs Operations Manager The Como Melbourne - MGallery by Sofitel
お客さまの声 3.5/5

Choonhwa W. 一人 - 15/07/2019 確認済みレビュー すべて

全体的に綺麗でよかったのです。 エアコンの効きが悪く寒かったです。 ヒーターで対応して頂き大丈夫でしたが、お部屋が暖まるまで時間がかかりました。 あとスーツケースを測ってもらう計測器が小さいスーツケース用しかなく困りました。

お客様へ、 フィードバックにお時間を頂ありがとうございます。お客様が我々のホテルでより良い体験を出る様このフィードバックを元に改善を図りたいと思っております。我々はより良いホテルでの時間を過ごしていただける様努力していますが、今回その目標を達せなかった事を大変申し訳なく思っております。もしもう一度チャンスを頂けるのであれば、お客様の意見を元に学び、改善し、より良いホテル体験ができる様努力する事を必ずお約束いたします。 Anne Marie Lennon General Manager

A Great Hidden Gem

トリップアドバイザーの評価 5.0/5

Tracey M Couples - 13/07/2019 トリップアドバイザー認証口コミ

This was a great way to spend a couple of days in Melbourne. The welcome we received by the staff was exceptional. The hotel was well presented and had a lovely old world charm about it. Our room was fantastic, spacious and with the added surprise of a bottle of sparkling and chocolates, as well as a welcome message. The bar, although not busy was also great. Our barman organised great drinks, a romantic meal and excellent service. The food was really good, especially the lamb pie. The hotel was really quiet, never hearing noise from other guests. We would definitely stay here again. Special mention to the staff again- they are a real credit to your hotel. Our battery was flat on our departure, but they managed to get us going and it was never a problem. Thanks for a great stay. PS I loved the little blue duck!

Dear Tracey M, Thank you for taking the time to write such a lovely review. It will certainly be shared with the wider team,as we really do appreciate your feedback. We look forward to welcoming you back in the future. With best wishes, Anne Marie Lennon

A Gem in the South of the Yarra

トリップアドバイザーの評価 5.0/5

489rimad Couples - 14/06/2019 トリップアドバイザー認証口コミ

From a complimentary room upgrade, to the check in, valet, sparkling & macaroons on arrival, to the gorgeous body products. We were pleasantly surprised by the Como Melbourne. We are definitely going back.

Dear Rima D, It is a pleasure to learn that you enjoyed our stay. Thank you for taking the time to post a review. The team will be delighted. We look forward to welcoming you back in the future. Best wishes,

The service stops at 11 pm

トリップアドバイザーの評価 3.0/5

Discover05861291514 Couples - 30/03/2019 トリップアドバイザー認証口コミ

My first negative experience at an Accor managed property. This was our second night at the Como. The check experience was amazing as usual. There was systems issues but the staff were very professional and kept us informed throughout the process. This is the complete opposite of what goes on in the night. Our room service order placed at 10 pm didn't arrive. Asked the front desk for assistance and apparently there was no order logged and the kitchen staff have left for the day. The night option menu was offered complimentary but the staff didn't know if there was dairy in the requested dishes or what the pie of the day was. After placing the order again, I called the front desk and spoke with the night manager to find out what was going on at the property. He was unable to identify who took our initial order at 10 pm as he does not usually work at the property. I asked if our checkout time could be extended as it was already 12am and we are still waiting for food. He said he could till 1 pm which we confirmed as satisfactory. 1 am and the food had still not arrived so we call the front desk again and the night manger says "but we adjusted your checkout time". We were quickly offered the complimentary night menu again. Unfortunately they didnt know what we had ordered so he passed the phone to his colleague who took the order and he didn't know what it was either and said we can offer you complimentary drinks as well, how about a bottle of wine? At 1 am? I declined both offers. Got some uber eats which turned out be fantastic and arrived in 30 mins. The morning staff then call at 12pm to ask if we needed help with our luggage, so here I am waking up and having to explain that it was extended to 1pm by the night manager. This experience has been an absolute insult to the Sofitel brand. I hope they take a serious review into consideration because I know this is not the standard that Accor maintains.

Dear Discover05861291514, Thank you for taking the time to tell us about your experience at the The Como Melbourne - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are absolutely taking this review with the seriousness required. We appreciate your sharing your concerns, once again I sincerely apologize for the unacceptable level of service you received. Regards, Anne Marie Lennon General Manager.

5 STAR accomodation & Service

トリップアドバイザーの評価 5.0/5

Roving51678916358 Business - 09/03/2019 トリップアドバイザー認証口コミ

Service at this hotel is exceptional! From checking in to checking out and everything in between. Staff are extremely professional and helpful. Small touches in the hotel room makes this one of the most amazing stays!

Dear Roving51678916358, Thank you for your wonderful feedback in relation to our team. We really appreciate you taking the time to write a review. We look forward to welcoming you back on your next visit to Melbourne. Regards, Anne Marie Lennon General Manager

Como Delight

トリップアドバイザーの評価 5.0/5

Gary H Couples - 10/01/2019 トリップアドバイザー認証口コミ

a very quiet retreat, we had a great time wandering the streets of South Yarra down to Prahran Market. The breakfast menu was excellent and room service prompt. This is a place we will definately return too.

Dear Gary H, Thank you for your recent review. We really appreciate your feedback. It is a pleasure to read that you enjoyed the location, and in particular our proximity to one of the best markets in Melbourne. We also appreciate the feedback in relation to breakfast and room service. We look forward to welcoming you back in the future. with best wishes, Anne Marie Lennon General Manager

Excellent stay

トリップアドバイザーの評価 5.0/5

Nomad46999464114 Family - 08/01/2019 トリップアドバイザー認証口コミ

The overall stay was excellent. complimentary parking was an unexpected bonus. The breakfast staff were very friendly and accommodating. Great rooms, very spacious. The highlight was having a chat with and watching the bar tender (Wing) make cocktails

Dear Nomad46999464114, Thank you for your recent feedback. It is a pleasure to hear that you had such an excellent stay. The team will be delighted, particularly Wing. We hope to welcome you back again in the near future. with best wishes, Anne Marie Lennon General Manager

Impressed from start to finish

トリップアドバイザーの評価 5.0/5

ZizzyT Couples - 06/01/2019 トリップアドバイザー認証口コミ

Great location, handy if you have a car and handy if you don't. Reception was great, very friendly and helpful! Room was very nice, even larger than i envisaged. Pool was really nice and bar was better than a stock standard hotel bar and the service there was fantastic

Dear ZizzyT, Thank you for your feedback and for taking the time to post a review. It is a pleasure to read your positive feedback. We agree South Yarra is very conveniently located close to all that Melbourne has to offer. Your feedback will be shared with the wider team. Once again, we appreciate you taking the time. Regards, Anne Marie Lennon General Manager.

Disappointing stay.

トリップアドバイザーの評価 2.0/5

David M Family - 02/01/2019 トリップアドバイザー認証口コミ

Having stayed there on numerous other occasions it was very disappointing.It started with a long wait to check in due to a lack of staff and didn't improve from there. There were problems with the lifts not working and on 2 occasions both lifts were out of service requiring us to use stairs to our room on the 6th floor.My wife suffered back pains as a result of our bed. We complained about the hardness of the matress after two nights but were not offered any thing but a Sorry !!!

Dear David M, Thank you for taking the time to tell us about your experience at the The Como Melbourne - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anne Marie Lennon General Manager

Back to stay at Como

トリップアドバイザーの評価 5.0/5

Cosmothecat Solo travel - 31/12/2018 トリップアドバイザー認証口コミ

Love the Como Melbourne, upgraded to a large suite overlooking park, only wish I had of been staying longer than one night. Couldn't fault the friendliness of the staff, always my preferred hotel in Melbourne.

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