The Como Melbourne - MGallery 5 つ星

The only part of the stay which is very annoying is we were debited twice from our account for the stay which still hasn’t been resolved This has never occurred previously I have made at least three calls to the hotel Contacted the bank twice Then another department as now it seems to be a dispute Absolutely disgraceful

We had a large room with plenty of space. Only disappointment was no restaurant on site. Breakfast dining somewhat crowded. Staff where very helpful. Perfect location to catch tram into city to see a show.

The staff at The Como went above and beyond to ensure we had a lovely stay. We notified the hotel of my birthday celebrations and where gifted with a bottle of bubbles, cake and decorations. The hotel itself is a little hidden gem in the restaurant end of chapel street. Great location, comfortable bed, amazing corner bath. We will be staying again.

A few days before our arrival I received a call from the hotel and one of the questions asked was if it was for a special occasion. I told the staff member that it was our wedding anniversary. On arrival we were delighted that we had been upgraded to a 1 bedroom suite. The suite was just tremendous, so roomy and luxurious and to top it of there was a complmentary cheese platter, a bottle of wine and some chocolates. Talk about being spoiled. We went to see an early movie and went to dinner at one of the many local restaurants. Next morning breakfast was served in the hotel's restaurant and it did not disappoint. Very, very nice. We will be back, that's for sure.

We stayed at this hotel during a business trip to Melbourne and then extended our stay to celebrate my wife's birthday. We were very happy with our stay and will make The Como our preferred hotel when visiting Melbourne (we have already booked another stay in a few weeks). Key highlights are the comfortable/spacious rooms, high quality room services and above all the friendly and accommodating service. I had a few surprises for my wife and the team accommodated every request with a smile. The only negatives are the small pool and the somewhat cramped breakfast area. However, the many other comforts make up for these.

全体的に綺麗でよかったのです。 エアコンの効きが悪く寒かったです。 ヒーターで対応して頂き大丈夫でしたが、お部屋が暖まるまで時間がかかりました。 あとスーツケースを測ってもらう計測器が小さいスーツケース用しかなく困りました。

This was a great way to spend a couple of days in Melbourne. The welcome we received by the staff was exceptional. The hotel was well presented and had a lovely old world charm about it. Our room was fantastic, spacious and with the added surprise of a bottle of sparkling and chocolates, as well as a welcome message. The bar, although not busy was also great. Our barman organised great drinks, a romantic meal and excellent service. The food was really good, especially the lamb pie. The hotel was really quiet, never hearing noise from other guests. We would definitely stay here again. Special mention to the staff again- they are a real credit to your hotel. Our battery was flat on our departure, but they managed to get us going and it was never a problem. Thanks for a great stay. PS I loved the little blue duck!

From a complimentary room upgrade, to the check in, valet, sparkling & macaroons on arrival, to the gorgeous body products. We were pleasantly surprised by the Como Melbourne. We are definitely going back.

My first negative experience at an Accor managed property. This was our second night at the Como. The check experience was amazing as usual. There was systems issues but the staff were very professional and kept us informed throughout the process. This is the complete opposite of what goes on in the night. Our room service order placed at 10 pm didn't arrive. Asked the front desk for assistance and apparently there was no order logged and the kitchen staff have left for the day. The night option menu was offered complimentary but the staff didn't know if there was dairy in the requested dishes or what the pie of the day was. After placing the order again, I called the front desk and spoke with the night manager to find out what was going on at the property. He was unable to identify who took our initial order at 10 pm as he does not usually work at the property. I asked if our checkout time could be extended as it was already 12am and we are still waiting for food. He said he could till 1 pm which we confirmed as satisfactory. 1 am and the food had still not arrived so we call the front desk again and the night manger says "but we adjusted your checkout time". We were quickly offered the complimentary night menu again. Unfortunately they didnt know what we had ordered so he passed the phone to his colleague who took the order and he didn't know what it was either and said we can offer you complimentary drinks as well, how about a bottle of wine? At 1 am? I declined both offers. Got some uber eats which turned out be fantastic and arrived in 30 mins. The morning staff then call at 12pm to ask if we needed help with our luggage, so here I am waking up and having to explain that it was extended to 1pm by the night manager. This experience has been an absolute insult to the Sofitel brand. I hope they take a serious review into consideration because I know this is not the standard that Accor maintains.

Service at this hotel is exceptional! From checking in to checking out and everything in between. Staff are extremely professional and helpful. Small touches in the hotel room makes this one of the most amazing stays!

a very quiet retreat, we had a great time wandering the streets of South Yarra down to Prahran Market. The breakfast menu was excellent and room service prompt. This is a place we will definately return too.

The overall stay was excellent. complimentary parking was an unexpected bonus. The breakfast staff were very friendly and accommodating. Great rooms, very spacious. The highlight was having a chat with and watching the bar tender (Wing) make cocktails

Great location, handy if you have a car and handy if you don't. Reception was great, very friendly and helpful! Room was very nice, even larger than i envisaged. Pool was really nice and bar was better than a stock standard hotel bar and the service there was fantastic

Having stayed there on numerous other occasions it was very disappointing.It started with a long wait to check in due to a lack of staff and didn't improve from there. There were problems with the lifts not working and on 2 occasions both lifts were out of service requiring us to use stairs to our room on the 6th floor.My wife suffered back pains as a result of our bed. We complained about the hardness of the matress after two nights but were not offered any thing but a Sorry !!!

Love the Como Melbourne, upgraded to a large suite overlooking park, only wish I had of been staying longer than one night. Couldn't fault the friendliness of the staff, always my preferred hotel in Melbourne.