プルマンメルボルンアルバートパーク 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 2,068 件のレビュー

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プルマンメルボルンアルバートパーク - Image 1
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65 Queens Road, ALBERT PARK, 3004 アルバートパーク, オーストラリア

説明

ホテルのその他の情報

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • 多目的な 32 の会議およびイベントスペース。

  • Cafe, Restaurant and Bar on-site.

  • 500 on-site car parking spaces.

当ホテルの客室

ホテル所在地

プルマンメルボルンアルバートパーク

65 Queens Road, ALBERT PARK
3004 アルバートパーク
オーストラリア

GPS:-37.84978, 144.978662

電話番号
ファックス +61 3 9521 3111

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  2,068 件のレビュー

トリップアドバイザーの評価  3.9/5  1,783 件のレビュー

Disappointing return visit

トリップアドバイザーの評価 2.0/5

Eliza S トリップアドバイザー認証口コミ

In November 2024, I stayed with my family and had such a positive experience at the Pullman/ Mercure property at Albert Park. We were accommodated in a large, two-bedroom apartment on the top floor, which worked beautifully for travelling with children and for getting ready for events. Based on that experience, when returning to Melbourne for a family wedding, I specifically called ahead in September and requested the same room. I was told this had been booked. On arrival, we were not placed in that room. While I understand that specific rooms can’t always be guaranteed, what was far more concerning was that staff could not clearly explain what room we were in, nor demonstrate any real familiarity with the room types. I was told Pullman only had suites and that I must have stayed at the Mercure - which when seeing the room was not were well I stayed before. I asked whether it might be possible to move to a larger room (I was happy to pay for this) and was told this could be arranged for the final two nights of our three-night stay. However, this process was extremely poorly handled. We spoke to one staff member who confirmed the move, only to find the following day that other team members had no record or awareness of it. After returning late from the wedding, we discovered that our belongings had been moved — but not all of them. Some items were missing, some were later returned, and others remain lost. To make matters worse, only one of the beds had been made. The staff were very aware that we need two beds made up. We then had to contact reception three separate times to resolve this, dealing with incorrect sheets, missing doonas, and additional pillows arriving without bedding. After a long day, this was incredibly frustrating. Parking was another major issue. We were told that parking had been added to our room at $30 per day, which we were happy to pay, and that our registration number had been captured so we could come and go easily. However, this was not the case. The first time we attempted to leave, we were charged $55. We were running late and didn’t have time to resolve it on the spot, so we paid and left. This then happened again — once when we were charged $2 to exit, and again when we were charged a further $55 — despite having raised the issue with reception. At no point did the system appear to be corrected. For clarity, the issues during this stay included: • Poor staff knowledge of room types • Disorganised communication around the room move • Personal items being lost during the move (some still unaccounted for) a Yeti Water bottle. • Beds not being made on arrival to the new room, requiring multiple follow-ups • Incorrect linen and missing bedding • Parking being incorrectly charged multiple times despite assurances Most disappointing of all was the absence of the thoughtful, seamless service that so impressed me on my first visit. This stay felt disorganised, reactive, and lacking the level of care I had come to expect — and had previously experienced.

Average at very best.

トリップアドバイザーの評価 3.0/5

Lisa M トリップアドバイザー認証口コミ

My family and I recently stayed at the Pullman Albert Park in two rooms for a number of nights. We found the room facilities to be very average. The air-conditioning system was from the 70's and could not be turned off for fan speed changed (actually unsure if was on). The bathroom had seen far better days with tiles that had no great and silicone on the glass everywhere in shower, one room having two cold water tap handles for the shower controls. The links on the Televisions for room service and restaurants where all out of date and were showing items that were no longer on the menu. The carpet and walls in all walkways was very warn and could use a clean. In saying the above the staff where wonderful and were attentive and supportive and the location fantastic for our needs.

Health risk! Unhygienic pool and staff can’t communicate

トリップアドバイザーの評価 2.0/5

davidandnell トリップアドバイザー認証口コミ

Very much below Accor standards. Construction interruption in lobby/foyer, and incompetent staff, who do not have a grasp of English. Pool was shut intermittently during stay for ‘maintenance’. Daughter had gastro on the evening after swimming in pool, which had recently reopened, only to be shut again next morning. Despite this, kids wanted to swim again, so we ventured out, and tried calling hotel to ask if pool had reopened again. This was horribly frustrating. Five calls. No return phone call as promised, and no one answering at reception. Finally had to call sales team, who later informed pool was still closed! Five hours later! Stayed on a so called ‘privilege floor’ bathroom had loose fittings, and in dire need of update. Staff don’t speak English well, and seem to be preoccupied with airline crew’s priorities. Absolutely no apologies, or any form of compensation, despite pool being out of use for most of stay- a major reason for choosing this hotel. Used to be a regular here, but won’t be staying again

お客さまの声 4.5/5

Mana K. ご友人 - 確認済みレビュー すべて

部屋が清潔でよかった。

Dear Mana K., We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rieko Indra Room Division Manager

Hotel credit not honoured

トリップアドバイザーの評価 1.0/5

652kyliej トリップアドバイザー認証口コミ

Our 3 night booking in March was reluctantly cancelled due to a death in the family, and while not refundable, I was assured that I could use the credit at the hotel next time we were in Melbourne which I was more than happy with. I have not been able to do this and despite calling and emailing 20+ times since March 2025 I have received nothing but run arounds, hang ups and incompetence from both this hotel and Accor customer service. It really shouldn't be that hard to look up my name and original booking, and apply the credit to a new reservation - yet somehow it is an impossible task.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 545 件のレビュー 8.2/10 ロケーション
  • 1,363 件のレビュー 6.2/10 客室
  • 1,220 件のレビュー 6.9/10 サービス
  • 27 件のレビュー 4.5/10 インターネット
  • 468 件のレビュー 4.6/10 清潔さ
  • 392 件のレビュー 5.7/10 料理
  • 302 件のレビュー 6.6/10 朝食
  • 279 件のレビュー 5.2/10 お値打ち度

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。