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ホテル プルマンメルボルンアルバートパーク 5 つ星

お客さまの声 4.4/5 7,292 件のレビュー

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プルマンメルボルンアルバートパーク
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+ 28 サービス

ホテルのその他の情報

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • Conference facilities for up to 1600 people

  • 169 Pullman Guest rooms and 209 rooms at the adjoining Mercure Melbourne Albert Park

  • Fitness center, indoor pool, hot tub & sauna.

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

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チェックインは14h00からです

チェックアウトは11h00です

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サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi/インターネットアクセス
  • 駐車場
  • お身体の不自由なお客さまのためのバリアフリー
  • ベビーシッター(ご要望に応じて) 有料サービス
  • 完全禁煙ホテル
  • エアコン
  • MELBOURNE INTL 有料サービス
  • フロントデスクは24時間対応しています
  • アーリーチェックイン/レイトチェックアウト 有料サービス
  • ドライクリーニング/アイロン 有料サービス
  • 両替
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  • コンシェルジュ
レジャーとアクティビティ
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  • 快適なご滞在
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  • 自転車のレンタル (周辺)
ケータリング
  • 朝食 有料サービス
  • レストラン1軒
  • バー1軒
  • ルームサービス
  • 軽食と飲み物の自動販売機 有料サービス
ビジネスサービス
  • 会議室29室
  • コンベンションホテル
  • ビジネスセンター
  • コピー/印刷サービス利用可能 有料サービス

ホテル所在地

プルマンメルボルンアルバートパーク

65 Queens Road
ALBERT PARK
3004 アルバートパーク
オーストラリア

電話番号: +61395294300

ファックス: (+61)3/95213111

チェックインは14h00からです

チェックアウトは11h00です

  • TULLAMARINE AIRPORT :  Star Bus ALBERT PARK

  • 飛行機で

    MELBOURNE INTL 29km / 18 マイル - シャトルバス有料

  • 電車で

    PRAHRAN STATION 1km / 0 マイル

GPS:-37.84978, 144.978662

当ホテルの客室

エレガントな内装が施され、広々とした美しい客室には、さまざまな寝具タイプをご用意し、ビジネスでご利用のお客様にもレジャーでご利用のお客様にも最適なお部屋となっております。スタイリッシュな当ホテルでは、 ファミリー、デラックス、エグゼクティブなど、レイクビューが美しいさまざまな客室タイプをご用意しました。2013年に改装された客室は、ダブルヘッドのレインシャワー、高級バスルームアメニティ、デスク、液晶TV、iPod用ドッキングステーションを完備しています。

レストランとバー

WINDOWS RESTAURANT

お料理の種類: 郷土料理

アルバートパーク湖の美しい眺めを一望できるレストラン「ウィンドウズ」では、モダンなオーストラリア料理のメニューを豊富にご用意しております。ビュッフェスタイルのおいしいご朝食のほか、夕方にはアラカルトディナーをお召し上がりいただけます。毎日営業しております。

ATRIUM BAR AND LOUNGE

種類豊富なお飲み物やイマジネーションあふれるカクテル、さまざまな軽食を召し上がりながら、店内の雰囲気をお楽しみください。プルマンおよびメルキュールメルボルンアルバートパークの1階にあります。

非契約写真

  • 月曜日
  • 火曜日
  • 水曜日
  • 木曜日
  • 金曜日
  • 土曜日
  • 日曜日

ミーティングとイベント

会議室

  • 会議室の数:29

  • 最大サイズ:1,715 m²

  • 最大ご利用人数:1404 人

  • パーティの最大ご利用人数:1404 人

詳細

お客さまの口コミ
プルマンメルボルンアルバートパーク

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.4/5

7,292 件のレビュー

トリップアドバイザーの評価 4.0/5

1,707 件のレビュー

Relaxing stay

トリップアドバイザーの評価 5.0/5

paulvip2021 05/01/2021 トリップアドバイザー認証口コミ

Couple of nights including new year’s eve, kids enjoyed the stay, good facilities, right across albert park. Pretty busy during the check in time. Bar, Pool and Gym was excellent. Good access to lot of restaurants around.

Fantastic

トリップアドバイザーの評価 5.0/5

Bikrambeer 04/01/2021 トリップアドバイザー認証口コミ

Great stay. Staff was very kind and accommodating, especially Emma at the reception. Thank you. Good buffet breakfast. The lounge service was recommendable. The only reason I am typing now is to reach min word limit.

by the lake

トリップアドバイザーの評価 5.0/5

JohnW3932 03/01/2021 トリップアドバイザー認証口コミ

Emma and her staff know how to do it - everything was provided that we needed for a 4-day break: attentive staff at the front counter, in the bar and restaurant and cleaners. Chefs are second to none - beautifully cooked food. Reluctant to leave. Great access to many of Melbourne's sights such as Botanical Gardens.

Pullman Albert park

トリップアドバイザーの評価 2.0/5

jkashcr0ft 03/01/2021 トリップアドバイザー認証口コミ

Very disappointed with our stay. From a rude barman at the atrium to an outdated room with mould in the shower/ even the tea cups were not clean this place fell well short. I won’t be renewing my membership

Festive Christmas stay

トリップアドバイザーの評価 5.0/5

60darrenp 29/12/2020 トリップアドバイザー認証口コミ

This hotel is our local getaway hotel. We love the location and service we get. What was noticeable on this stay was that it was going to be a different style of Christmas. The new Covid way is well maintained and everything was clean. The staff was very pleasant. We had a Covid style Xmas dinner and enjoyed it. What made it more special was several of the f&b team was the same ones that served us the previous year. Thank you for keeping our Christmas tradition and see you next Christmas

Just an average stay

トリップアドバイザーの評価 3.0/5

wckl328 24/12/2020 トリップアドバイザー認証口コミ

Room is fine and bed is comfortable. However, the carpet was stained and the curtain has many broken holes on it. The zipped bed was not zipped together so the bed was apart when sleep on it at night.

First visit back in the new COVID world; very positive

トリップアドバイザーの評価 5.0/5

oliver_adl Business - 23/12/2020 トリップアドバイザー認証口コミ

I was a return business traveller to the Pullman at Albert Park; this was the first Melbourne visit for the new 'COVID era'. All the changes were completely reasonable and the service levels considering the changed demands around hospitality were handled fantastically. Despite the venues/amenities not all being open there was not reduction in the quality. Staff were friendly and helpful; status was well acknowledged with hugely generous evening canapes on offer (I skipped dinner on both nights I was here since the canapes/platter offer was so huge!). Was given a very generous room upgrade to a oversized room overlooking Lake Albert which was definitely appreciated. Will return again for future business trips to Melbourne.

Over and Above our Expectations

トリップアドバイザーの評価 5.0/5

Cheryl1949 19/03/2020 トリップアドバイザー認証口コミ

As usual the Pullman, Albert Park, went over and above our expectations. Not only did they "complimentary upgrade our room" to celebrate our 50th Wedding Anniversary, we arrived to our room decorated with 2 huge balloons stating 50, a wonderful bottle of wine and a decadent platter of chocolates with the wording "Happy 50th Wedding Anniversary". Our visit to the dining room for Dinner saw two complimentary glasses of bubbly arrive, and a stunning dessert platter with "welcome back" scrolled in chocolate. How special all your staff made us feel. We will always remember how every staff member went "over and above" with their caring and attention, to make our stay a memorable occasion. Thank you.

Thank you very much for your kind comments and we are delighted that you have had a memorable stay. Michael Thomas General Manager

Very Dissappointing

トリップアドバイザーの評価 2.0/5

craigr0bins Business - 15/03/2020 トリップアドバイザー認証口コミ

Will be the last stay at this hotel. Arrived to a room smelling of cigarettes that was reportedly just cleaned. Moved to another room which had torn curtains, mould in the shower, iron didn't work correctly and a significant crack in the plaster ceiling. Food in the lounge was not hot and the third lift was out of order for the duration of my 3 day stay. Insufficient front counter staff during what was "Grand Prix" week resulted in delays. Was a frequent guest at this hotel up until this stay. Very disappointing for a Pullman Hotel and Accor management need to do something about the overall condition of the hotel if they intend to retain business clientele. This is the first time in 20 years of travel that I have left a negative response on a feedback form.

Dear Craig, We are disappointed as you are that we were unable to provide your memorable stay. It is certainly not an excuse but the time we had you with us is when Covid crisis hit us and took everyone by surprise, creating a chaotic situation. If there is another opportunity for your to visit us again, we will make up for the lost trust and provide you an enjoyable stay. Kind regards. Michael Thomas General Manager

Property needs some attention

トリップアドバイザーの評価 3.0/5

risard Business - 19/01/2020 トリップアドバイザー認証口コミ

This hotel is well located just away from the city hustle but close enough to be a short trip away. Rooms are comfortable and clean however the air conditioning is terrible. The controller on the wall is so old it’s pneumatic which would make it at least 40 years old something well below the standard acceptable for a Pullman brand. My room didn’t get below 27 degrees and they supplied fans again disappointing. The carpets in the room are old and stained. Bed is comfortable and rooms are clean.

Thank you for taking the time to provide this feedback. Please allow me to apologise for your discomfort as a result of the air conditioning system not functioning during your stay. I have raised your concerns with our Operations Manager and Engineering Manager to address accordingly and prevent future occurrences. On a much better note, it is great to read that the location of the hotel worked well for your stay and that you enjoyed your room. Thank you for bringing the above to our attention and hope we might be able to welcome you back to the Pullman Mercure Albert Park and provide you with a more seamless experience. Kind Regards, Emma Turner. Guest Experience Manager.

Poor Management

トリップアドバイザーの評価 1.0/5

Wander704935 Family - 12/01/2020 トリップアドバイザー認証口コミ

I was very disappointed with the Duty Manager at the Pullman/Mecure. There was an incident regarding another quest filming and takings in appropriate photos of young girls in the pool while drinking and the manager's response was that 6 other families should leave the pool area instead of properly addressing the situation. After calling security and the police this is when he finally took action but only when pushed then tried to blame the other families. Very Very disappointed.

Dear Guest, Thank you for taking the time to provide feedback regarding your experience during your recent stay at the Pullman & Mercure Melbourne Albert Park. We pride ourselves on delivering quality service to all our guests. We do our utmost to ensure their safety whilst they are staying with us. We acknowledge that there was a circumstance that has been unsettling for you. As you are aware, we have investigated the matter and worked with you and local law enforcement who determined that there has been no reportable activity. We prioritise the safety and comfort of our guests and have tried to do what is in our power to make good. We love having you here and hope that you will return in the near future. Thanks again for taking the time to reach out to us through this platform and voice your concerns. We have heard you and if would like to discuss this matter further, please contact us on (03) 9529 4300. You are also able to contact our General Manager directly who is awaiting your response. Best regards The Pullman and Mercure Albert Park Team

Excellent service, great value for Platinum Accor members

トリップアドバイザーの評価 4.0/5

Experience77268 Couples - 11/01/2020 トリップアドバイザー認証口コミ

At under $150 per night, Platinum members receive access to the Executive lounge and very acceptable breakfast which makes it one of the best value offerings in Melbourne. Canapes were not quite their usual standard due perhaps because of the time of the year. However, overall, we always enjoy this hotel as the staff are consistently helpful and friendly.

Thank you for taking the time to provide this feedback. I am most delighted to read that you thoroughly enjoyed your stay with us . I am also pleased to hear that our friendly reception and food & beverage teams were able to accommodate all your needs. Thank you for choosing to stay with the Pullman Mercure Albert Park and thank you for your loyalty with the Accor ALL program We look forward to welcoming you back in the near future. Kind Regards, Emma Turner. Guest Experience Manager.

Christmas done easy

トリップアドバイザーの評価 5.0/5

60darrenp Family - 29/12/2019 トリップアドバイザー認証口コミ

Stayed at our local hotel for Christmas getaway. It’s close to work so could walk to work for Boxing Day sale. Christmas Dinner was wonderful. Will definitely return next year again. Check in was efficient and room great.

Thank you for choosing to stay with us at Pullman Mercure Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. I'll be sure to pass on your feedback to our food and beverage team as well about the exemplary service for your Christmas dinner. Look forward to welcoming you back again soon. Kind Regards, Emma Turner. Guest Experience Manager.

Nice hotel with a luxurious feel

トリップアドバイザーの評価 5.0/5

moleth3 Solo travel - 29/12/2019 トリップアドバイザー認証口コミ

Lovely room very clean and well presented great facilities, staff were very helpful even able to find me a pair of scissors at short notice. I highly recommend this hotel, also the coffee shop in the lobby does great coffee to go.

Thank you for choosing to stay with us at Pullman Mercure Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us and that our staff could help in whatever way they could, even if it was just scissors. Look forward to welcoming you back again soon. Kind regards, Emma Turner. Guest Experience Manager.

True comfort without the stuffiness.

トリップアドバイザーの評価 5.0/5

janetandnigel Couples - 24/12/2019 トリップアドバイザー認証口コミ

We spent a night at the Pullman, Albert Park, to celebrate a wedding anniversary. The foyer was impressive and front of house staff were friendly and caring. The room was luxurious, clean and well equipped with quality toiletries, etc. We had a comfortable night and a fabulous buffet breakfast - and would recommend to anyone who wants a little something extra. Thanks, Pullman! :-)

Thank you for taking the time to provide this feedback. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for, especially for anniversaries. Congratulations again!! Thank you for choosing to stay with the Pullman Mercure Albert Park and we look forward to welcoming you back in the near future. Kind regards, Emma Turner. Guest Experience Manager.

Martin

トリップアドバイザーの評価 4.0/5

Tour49304808962 Business - 19/12/2019 トリップアドバイザー認証口コミ

Some updates to this Pullman have elevated it. Plenty of parking and an easy hotel to drive to. It fits into the Pullman mould and is a place I would stay at again. While we did not eat the food, service was friendly in the bar area. Staff were very willing to assist any queries.

Thank you for taking the time to share your feedback on your recent stay with us. I am so pleased to hear you would consider staying with us again and we appreciate you sharing your recommendations to your fellow travelers. I hope we have the opportunity to welcome you back very soon. Warm regards, Emma Turner. Guest Experience Manager.

Two night stay around surgery

トリップアドバイザーの評価 4.0/5

Semperpronto Family - 15/12/2019 トリップアドバイザー認証口コミ

Wife was booked into hospital for foot surgery in East St Kilda and this provided a comfortable & convenient base. The room was clean and bright. The bathroom was clean and well appointed though it and the shower were both a little small for comfort. Service was adequate and restaurant was very good,

Thank you for sharing your experience and highlighting aspects of your recent stay. It is always wonderful to receive positive feedback. I am glad to hear that we could help you during your time with us, as medical trips can be taxing on your energy and enjoyment. We look forward to welcoming you back, with more time for enjoyment rather than recovery. Kind regards, Emma Turner. Guest Experience Manager.

A beautiful Albert Park ParkView Hotel at Skida Melborune

トリップアドバイザーの評価 5.0/5

Patrick Y Couples - 11/12/2019 トリップアドバイザー認証口コミ

We had been to this Hotel a few times and totally enjoyed the Hotel for its staffs helpfulness and friendly reception ,. The pool and gym and sauna added enjoyment for someone to relax at the Hotel . The breakfast was good . the only thing with the Hotel is trafflic but with sound provide window, it is still very quiet . We will return again

Thank you very much for taking the time to provide this valuable feedback after your stay with us at Pullman Mercure Albert Park, we really do appreciate it. I am most delighted to read that you thoroughly enjoyed your stay with us. It is always pleasing when our staff feature within a guest review and I appreciate your acknowledgement as we do have a wonderful team here at Pullman Mercure Albert Park. I will definitely be passing on your praise to our team. Even more so I am thrilled to read you would consider staying with us again and we appreciate you sharing your recommendations to your fellow travelers. I hope we have the opportunity to welcome you back very soon. Kind Regards, Emma Turner. Guest Experience Manager.

Stay in Albert Park

トリップアドバイザーの評価 4.0/5

Malcolm376 Business - 01/12/2019 トリップアドバイザー認証口コミ

This is the first time I have stayed at the Pullman in Albert park. Last time I stayed next door at the Mercure and told myself that I would never stay at that hotel again as the facilities were very old and run down. The room at the Pullman was a huge improvement.

Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You will be pleased to know that the rooms in the Mercure are in the middle of being refurbished and we are all excited to see the end results coming soon! Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Emma Turner. Guest Experience Manager.

Unfriendly staff

トリップアドバイザーの評価 3.0/5

oliviajennings2019 Friends getaway - 21/11/2019 トリップアドバイザー認証口コミ

Every encounter that we had with the staff at the Pullman was far from acceptable when it came to customer service. The team leader that works in the coffee shop in the foyer especially. He needs customer service training. Coming from someone that works in the customer service industry I understand how hard it is to impress a guest, however there was no enthusiasm or enjoyment in these team members in the slightest.

Thank you for your review. I am sorry to note your overall experience did not meet up to your expectations. This is certainly not the usual high levels of service to which we are proud of and I sincerely apologise for the lapse in our service standards on this occasion. I have also followed up with our Food & Beverage Manager to ensure the issues you raised are addressed accordingly with his team. I appreciate your feedback and hope to have the opportunity to better serve you in the future. Kind Regards, Emma Turner. Guest Experience Manager.

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