Mantra on Jolimont Melbourne 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,298 件のレビュー

Mantra on Jolimont Melbourne - Image 1
Mantra on Jolimont Melbourne - Image 2
Mantra on Jolimont Melbourne - Image 3
Mantra on Jolimont Melbourne - Image 4

説明

ホテルのその他の情報

  • Offers a range of accommodation options perfect for business travellers, couples or families

  • Just a stroll from iconic venues such as the famous MCG, AAMI Park, Rod Laver & Hisense Arenas

  • Guests can enjoy services including 24-hour reception, car parking, and wireless internet

  • Work up a sweat in our onsite gymnasium, then cool off in our outdoor pool and spa

  • Just a quick 10-minute tram ride to Bridge Road shopping strip

当ホテルの客室

ワンルーム

Studio King

  • 2 人/最大
  • 24 / 258 sq ft
  • 寝具 1 x キングサイズベッド

ホテル所在地

Mantra on Jolimont Melbourne

133 Jolimont Road
3002 EAST MELBOURNE
オーストラリア

GPS:-37.817965, 144.978271

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 全館禁煙

BOUNDARY LINE AND BAR

Open from Wednesday to Sunday for breakfast, Boundary Line Bar & Kitchen is offering a daily buffet serving all your hot and cold favourites. Fresh fruits, cereals and pastries accompany our ample offering.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,298 件のレビュー

トリップアドバイザーの評価  3.8/5  2,757 件のレビュー

Mantra, or IBIS on Jolimont

トリップアドバイザーの評価 2.0/5

Jason K トリップアドバイザー認証口コミ

Still here and actively searching for alternative accommodation, heating in our room is not working, stuck at about 18 degrees, outside is 15 degrees, so I guess we should be thankful for that. Complained yesterday and their reset the system but that lasted about 20 mins before it went cold again.. Complained again in the morning before we headed out and they have given us two tiny fan heaters to try and make do, they have been running all day and are making a very slight difference, but unless you are sitting right in front of them, the room is still cold. Parking is a joke, $50 a night for a lottery to find a spot, that is barely big enough to fit a normal midsized passenger vehicle in, and impossible to actually open your door when you are in the spot. Passenger has to get out and you park 5cm off the wall and hope the person next to you does the same or you end up with parking dings. Road access is difficult, due to a median strip and a host of no right turns, means there is only one way to get to the hotel. Advertised as serviced apartments - they made the bed, took out the bin and that's about it. Same damp towels, same damp bathmat, It got two stars because I am not a total animal. The check in staff were friendly, the bed is comfortable ( on the firm side which is my preference, the room is pretty quiet from external noise, but we are facing away from the roads, so your milage may vary. Whilst the shower is hot and presents a strong stream, it is a tiny over the bath type with slippery access and the shower screen does little to stop the floor getting soaked ( re bathmat still wet). My Partner has been an Accor member for over 10 years and made the comment that this property struggles to live up to the Accor standard and more akin to an IBIS establishment.... very dissapointing.

Dear S6164JXjasonk, Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear that your stay did not meet expectations and that several aspects left you feeling disappointed. Regarding the heating, we use a central water-based air conditioning system, which can occasionally become unresponsive when multiple rooms request extreme temperatures simultaneously. This requires a manual reset. After your report, our team attended to the issue, provided portable heaters, and rechecked the room the following day while you were still in-house. At that time, both the AC and heaters were functioning correctly. We also acknowledge your comments regarding the car park. While we do our best to inform guests of the space limitations in advance, we understand the layout can be challenging, and your feedback will help guide future improvements where possible. As for housekeeping, our daily service includes making the bed and emptying bins. Towels are replaced only if left on the floor or not hung up, in line with our environmental initiative. That said, the bathmat should have been refreshed, and I’ve followed this up with the team to ensure better attention to detail. I’m pleased to hear you found the team friendly, the bed comfortable, and the room quiet. However, I regret that these positives were overshadowed by other concerns. Please be assured your feedback has been shared with the relevant departments, and we remain committed to improving the areas within our control. Warm regards, Luna Nguyen

Disappointed

トリップアドバイザーの評価 1.0/5

Melissa P トリップアドバイザー認証口コミ

Location, brilliant! Parking, terrible & expensive. Furniture, very outdated. Kitchen cupboards, didn’t close, tired and need replacing. TV, only free to air, no Foxtel or Netflix, terrible. Cleanliness, very clean. Value, very expensive only paying for location. Beds, very comfy. Service, have to wait to be served more often than not for quite some time. Will I return for another stay, nope I will be looking elsewhere.

Dear Melissapl7799BP, Thank you for taking the time to share your feedback. We’re glad to hear you found the location convenient, the beds comfortable, and the room very clean. We’re sorry to learn that other aspects of your stay fell short of expectations. Your comments regarding the furnishings, kitchen condition, service wait times, and entertainment options have been noted and will be reviewed with the team as we continue to improve. We appreciate your honesty and will use your feedback to help guide future service and facility enhancements. Regards, Luna Nguyen General Manager

It was a no thrills kinda experience

トリップアドバイザーの評価 3.0/5

TheoK244 ビジネス - トリップアドバイザー認証口コミ

Overall this was a fine experience. It was a fairly basic hotel that provided me what I needed: a place to sleep, a bathroom, and enough warmth and quiet to unwind after busy days conferencing. It was very much a no thrills kinda place and that was fine. The staff were nice and it was pleasant.

Dear TheoK244, Thank you for sharing your experience. We're glad to hear that the hotel provided the comfort and quiet you needed during your conference, and that our team made a pleasant impression. While we’re a more straightforward offering, we always aim to deliver a welcoming and dependable stay. We also appreciate your comments around the overall feel of the property and will keep them in mind as we look for ways to improve. We hope to welcome you back again in the future. Regards, Luna Nguyen General Manager

Need to look at their level of service

トリップアドバイザーの評価 3.0/5

BrentTK トリップアドバイザー認証口コミ

Nice enough hotel with big spacious rooms. Well maintained and tidy. Housekeeping is bit of an issue with rooms not serviced daily, had to ask for fresh towels. Restaurant only serves a breakfast, which although plenty of, is rather mediocre.

Dear BrentTK, Thank you once again for taking the time to share your feedback. We're pleased to hear you found the hotel clean, well maintained, and appreciated the spaciousness of your room. Regarding housekeeping, your reservation was made under a rate plan that includes weekly service only. However, I do apologise if this was not clearly communicated upon your arrival. We’re currently reinforcing this with our team to ensure all guests are well informed at check-in. In relation to breakfast, I’m sorry to hear it did not quite meet your expectations. While we’re glad the offering was plentiful, your comments regarding the quality have been noted and will be shared with our team as we continue to enhance the overall experience. For future reference, our restaurant’s opening days and hours are included in the pre-arrival message and also available online, but we understand how important clear communication is and appreciate your feedback. Thank you again for sharing your thoughts. We hope to have the pleasure of welcoming you back in the future. Warm regards, Luna Nguyen General Manager

快適

お客さまの声 4.0/5

矢野蒼大 ご友人 - 確認済みレビュー すべて

部屋も広く、車椅子が2人でも問題なかったです。 洗濯が無料でできるところがとても助かりました。

矢野蒼大様 ご滞在の感想をお寄せいただき、誠にありがとうございます。 お部屋の広さが車椅子をご利用のお二人でも快適だったとのこと、大変嬉しく思います。 また、無料のランドリー設備がお役に立てたようで何よりです。 またのお越しを心よりお待ちしております。

との提携 TripAdvisor

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