The Johnson Brisbane - Art Series 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 890 件のレビュー

The Johnson Brisbane - Art Series - Image 1
The Johnson Brisbane - Art Series - Image 2
The Johnson Brisbane - Art Series - Image 3
The Johnson Brisbane - Art Series - Image 4
477 Boundary Street, 4000 SPRING HILL, オーストラリア

説明

ホテルのその他の情報

  • Contemporary open-plan suites and penthouses

  • Outdoor 50-metre pool, extensive gymnasium

  • Modern conference and event spaces

  • Walls adorned with the art by Michael Johnson

  • Walking distance to shopping and restaurant areas

当ホテルの客室

ペントハウス

Michael Johnson Penthouse

  • 6 人/最大
  • 300 m² / 3229 sq ft
  • 寝具 3 x キングサイズベッド
  • ビュー: 街側 また パークビュー
  • ほとんどの宿泊施設: バルコニー

ホテル所在地

The Johnson Brisbane - Art Series

477 Boundary Street
4000 SPRING HILL
オーストラリア

GPS:-27.460345, 153.022981

電話番号
ファックス +61 7 3085 7221

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • フィットネスセンター
  • Wifi
  • エアコン
  • 会議室
  • 全館禁煙

プール

Outdoor 50m Pool with Sundeck designed by Olympic Swimmer Michael Klim

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  890 件のレビュー

トリップアドバイザーの評価  4.5/5  1,095 件のレビュー

2025エクセレンス認証

Dismayed and humiliated erstwhile loyal customers despite maintenance decline. Be very wary of Accor

トリップアドバイザーの評価 1.0/5

everynameitryisalrea トリップアドバイザー認証口コミ

I am a platinum Accor member who, with my wife, has stayed at the Johnson hotel in Brisbane over many years, for business and recreationally, including every Christmas. Sometimes my wife needs to check in before my arrival, and there has never previously been a problem. I made a booking six weeks ago for a three night stay, telling them my ( named) wife would be checking in as I would not be arriving until much later. Before arrival, they sent an email telling us that the pool ( ( the hotels biggest drawcard for us) would be closed for maintenance throughout our stay. We were thinking they might offer some compensation for this, such as free parking. It is difficult to describe my surprise and dismay when my distressed, shocked wife rang me at our residence three hours away, from reception to say she was not allowed to check in. I spoke on phone to ? Manager..I asked the receptionist if I could please speak to the manager and she said she was the manager, but then frequently went off to speak to someone else, making sure my wife who was right there at reception, could not hear. No amount of reminding of our loyalty to the Johnson, and reminders that I had told them on booking six weeks before, that my wife would be checking in, and informing them of how refusal would mean my wife would have to drive three hours home and miss the start of a conference, dissuaded them from cheerily stating that my telling them six weeks before that my wife would be checking in was “ only a request” ( to which they had clearly felt no obligation to respond until checkin) and cheerily offering to cancel and refund our stay as though that would be a satisfactory resolution! We knew that they could resell our room at more than twice the price we had paid in advance. I have never in fifty years of travel, ever experienced such shock and dismay as result of careless dismissal by hotel management. I do not usually write reviews if they are going to be negative,but have no choice on this occasion, such is my dismay and anger at their humiliating treatment of myself and my wife. Accor is clearly operating outside of Australian rules of civility, and Australian standards of maintenance. Their front staff on this occasion acted as automatons in service to presumably threatening overlords ( ie threatening their jobs) and were unable to give any sensible, humane resolution to a situation where loyal customers in good faith had made a booking and were upfront about checking arrangements, and were going to have to drive an extra six hours when not allowed to check in on basis of failure of Accor to clearly alert customers that their spouses can under no circumstances check in first to hotel. This experience has made us realise we had been overlooking the severe decline in overall condition of the hotel and its amenity, over the past years. We won’t be staying at the Johnson again until there is new management. I would warn anybody thinking of becoming Accor plus member, not to!

A Nice Stay

トリップアドバイザーの評価 4.0/5

Micwa トリップアドバイザー認証口コミ

On the positive side, the hotel was modern and clean and the staff were friendly and helpful. The room (suite) was very spacious and well appointed. Although located on the CBD fringe, there was a convenient free city loop bus stop just across the road and a few nice eateries nearby. However, the overall review was dragged down by several issues that were not major, but still annoying enough to rate a mention. The most annoying was the TV placement that was to the side of the bed due to the patio doors being in front of the bed. This made viewing quite uncomfortable. Other issues included yet another hotel shower that leaks all over the bathroom floor, a leaking vanity basin plug, a leaking coffee machine (that was fixed promptly), face washers that were not replenished every day and inefficient window noise insulation. Car park spaces were also incredibly tight. Overall, it was a nice stay, but would have been considerably better without these issues.

Thank you for sharing such a detailed review. We’re delighted to hear you enjoyed the modern, clean rooms, the spacious suite, and the friendliness of our team. It’s also great that you found our location convenient for exploring the city and nearby eateries. I’m sorry that several aspects of your stay fell short, from the TV placement and shower leaks to the replenishment of amenities and car park space. We appreciate your constructive feedback and will be addressing these issues with our team to improve our guests’ experience. We hope to have the opportunity to welcome you back and provide an even more comfortable stay in the future. Warmest, Grey – Duty Manager The Johnson

Girls weekend away

トリップアドバイザーの評価 5.0/5

Natasha D Friends getaway - トリップアドバイザー認証口コミ

The staff were very attentive and accomodating. Check in was easy and our 2 bedroom apartment was modern & clean . We also liked the location .

Dear Natasha, Thank you for sharing your experience at the Johnson Art Series Hotel! We're so glad to hear you enjoyed your stay and found everything clean and modern. It's great to know the location worked well for you too. Our team will be thrilled to hear your kind words about their service; it truly means a lot to us. We hope to welcome you back again soon! Kind regards, Anh- Duty Manager

DONT BOOK HERE!

トリップアドバイザーの評価 1.0/5

Amalia115384 トリップアドバイザー認証口コミ

Accor plus (gold) members. Platinum business AMEX holder. pre-paid and booked penthouse$ for 2 nights - 3 months in advance. Still the worst service we had ever received. We never expect the best service from Accor hotels but this was shocking. This was a family get together for my 50th birthday! 6ppl fit in penthouse, We called hotel to book another room for an extra guest or see if we could pay for a roll out. Staff assured us the roll out would be fine as the Penthouse capacity was actually 8ppl despite website saying x6. 1 week prior to arrival - we did our final checks on all arrangement for the birthday (restaurants, transfers, cake, hotel etc.) Surprise surprise.. The staff now say " it is a fire issue, and you can no longer have x7ppl. no notes on file from our record of calling prior. extra room now needs to be booked but, of course it's at a higher price now and NRL origin are in the same week (almost $200 more this close to date) Keep in mind website clearly states penthouse can be used for functions (where is the fire issue then?) The General Manager Lorissa was the worst! she was prepared to give our money back 3 days out, instead of finding us a solution or even be apologetic for the inconvenience. of course, at this short of notice, with a lot of other plans we had to keep the booking and book the extra room. All I know is.. my business would never have a manager like Lorissa! terrible for business, this woman. It doesn't stop there... Flights out of Sydney (due to weather) had us delayed by 6hrs (same day). Our guest arrived at the hotel before us. We called the hotel to let them know and since the room was already paid in full, all our details as an Accor member on file and knowing it was a family 50th we would expect them to allow our guest access, but NO. POLICY SAYS NO! and FYI this penthouse was not booked the days before we arrived (we checked). Then, if that wasn't enough. we came back from dinner and the standard twin room we booked only had 1 bed (even though we booked for twin beds). So, our 1 guest was alone. Everything is too hard for this Hotel. Anything you need is a flat NO. Policy is rubbish with no exceptions. It is not a hotel offering a service at all or of any kind, you can hardly call it a hotel! more like apartments (without the "serviced" part). I understand why this hotel still had plenty rooms available 3 days out and 5 days out from the NRL Origin. Oh and This ruined a big part of my family's experience. The only redeeming thing was the space of their rooms! hence 2 points from me! My advice is.. don't book here! in the end it was not worth it at all!

Quiet location but close to a free city loop bus stop.

トリップアドバイザーの評価 4.0/5

victorckw トリップアドバイザー認証口コミ

This property is at a quiet location, but close to a free city loop bus stop. I stayed 12 days and satisfied. I like the arrangement that one can have guaranteed late check out at 12 noon if giving up one day house keeping. Giving up more will have drink coupons. I decided to have house keeping on alternate days that get me a guaranteed late check out and a few drinks. There are good restaurants around.

Dear Victor, Thanks so much for your lovely review! We’re really happy to hear you enjoyed your 12-day stay with us and made the most of our location. It’s great to hear our housekeeping and late check-out program worked out for you and for us too. Hope we get to welcome you back again soon! Sincerely, Anh and the Johnson team.

との提携 TripAdvisor

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