ソフィテルブリスベンセントラル 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 8,129 件のレビュー

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249 Turbot Street, オーストラリア, 4000 ブリスベン, オーストラリア

説明

ホテルのその他の情報

  • 当ホテルは、セントラル駅の上にあり、ブリスベン空港に直接アクセスできます。

  • 受賞歴を誇るレストラン3か所とコーヒー / カクテルラウンジを擁しています。多彩なメニューをお楽しみいただけます。

  • 1,100名様まで対応可能な、ブリスベン最大の総合コンファレンス / イベント会場をご利用いただけます。

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

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ホテル所在地

ソフィテルブリスベンセントラル

249 Turbot Street, オーストラリア
4000 ブリスベン
オーストラリア

GPS:-27.465352, 153.026299

電話番号
ファックス +61 7 3832 4741

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  8,129 件のレビュー

トリップアドバイザーの評価  4.0/5  5,077 件のレビュー

2024エクセレンス認証

Highly recommended hotel

トリップアドバイザーの評価 5.0/5

stavanger85 トリップアドバイザー認証口コミ

I love this hotel and will return again as I have already done so many times. The staff in all roles are great and always look after me. Writing this review as someone who stays in a lot of Accor properties across the globe through extensive business travels, it always good to know that with Brisbane Central Sofitel my Diamond Accor Limitless status does mean something - there is almost always a room upgrade and the welcome amenity is fitting for top tier status - more than just a basic generic amenity as is the case in too many other hotels. The Club lounge is good and I enjoy this space. My one piece of constructive feedback however, is that compared to what is on offer in other Club/Executive lounges in hotels worldwide, it is somewhat miserly for a premium lounge to only provide one very small pate of hot canapes per guest per evening. At the very least a second serve should be offered. In other such lounges, there is either hot buffet selection or the individual plates are able to be requested without limits. Overall, I highly recommend this hotel for a wide range of benefits spanning location, service, room quality, food quality and recognition of Accor status.

Best hotel in Brisbane , best staff

トリップアドバイザーの評価 5.0/5

jack s トリップアドバイザー認証口コミ

I’ve travelled extensively for work, but I must say, the staff at this hotel are truly exceptional. Upon my arrival, a well-dressed gentleman greeted me in the lobby, assisted with my luggage, and even escorted me to my room. To my surprise, he turned out to be the General Manager, Matt! I’ve never experienced anything like this before. It’s no wonder the hotel operates so flawlessly.

Abysmal.

トリップアドバイザーの評価 1.0/5

ross P ビジネス - トリップアドバイザー認証口コミ

Abysmal! Visited the hotels 'premier' restaurant and was appalled by both the quality of the food and the pricing of same. One main course meal was described as being Grilled Moreton Bay Bugs with Grilled Lemon and was priced at Sixty Five Dollars. What was served were three minuscule Bugs with a wedge of burnt Lemon. THE BUGS WERE INEDIBLE! It was like eating blotting paper! It is probably worth noting that even frozen seafood can be prepared to an acceptable standard. It must be said that the floor staff were exceptional, offering to replace the below standard meal with something else and deducting the cost from the bill. The restaurant manager and server appeared to be genuinely concerned that we were far from happy with our Sofitel experience. Extremely disappointed with the level to which food standards have fallen.

Very Disappointed

トリップアドバイザーの評価 1.0/5

kannan995 ビジネス - トリップアドバイザー認証口コミ

The room hasn't been serviced on the 2nd day. I left the room in the morning and came back at 8:30 pm and noticed no one had cleaned the room and no clean towel, bed not made, no milk, no water. I called the room service and they didn't turn up. Then I made a second call to the duty manager, Then the room service turned up and did their work. End up, it was 10 pm. I had my shower and got to bed. For one of the beds, they replaced the bed sheets, and the duvet sheets are very smelly; I think that has been used somewhere else. I noted on the bed sheet few dirt's. I am a silver member, and I went for the free drink. The bar staff treated me like I was a beggar. On my arrival, the staff at the door thought I was an Uber driver, and he didn't let me talk; he talked to me like I was picking up someone. This is not right; first, they have to wait for my response; rather, they are thinking of their own idea. I am very disappointed overall with the services, and this is the 5th time I have stayed at this hotel and had very bad experiences. I have booked the Luxury Room and the services like this are not acceptable.

Bonjour, I hope this finds you well, I have responded to your feedback directly via email. Merci, Thomas Annand Luxury & Guest Experience Manager

poor communication

トリップアドバイザーの評価 1.0/5

SKD111 Couples - トリップアドバイザー認証口コミ

concierge excellent throughout the stay but nothing positive once we entered the hotel, reception area newly renovated and impressive. We booked for 2 nights in a upgraded king room but left after I night. The room was small, furniture very old and tired and evidence of vomit on the furniture had not been cleaned. It took 2 requests and 5 hours to have it attended. Communication both prior to and whilst we were there was appalling and as a loyal Diamond Accor member its our worst experience in our association with Accor. Tom, acting GM, terrible.

Bonjour SKD111, Thank you for your review, if you could kindly provide some further information in relation to your feedback by emailing myself; jefferson.lagarde@sofitel.com. Sincerement, Jefferson Lagarde Director of Rooms & Luxury Experience.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 27 件のレビュー 6/10 インターネット
  • 1,294 件のレビュー 7.8/10 料理
  • 734 件のレビュー 8.2/10 朝食
  • 720 件のレビュー 6.3/10 清潔さ
  • 334 件のレビュー 7.7/10 バー＆飲料

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。