メルキュールブリスベンキングジョージスクエア 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 4,293 件のレビュー

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Corner of Ann and Roma Streets, 4000 ブリスベン, オーストラリア

説明

ホテルのその他の情報

メルキュールブリスベンキングジョージスクエアホテル(Mercure Brisbane King George Square Hotel)に滞在のお客さまは、隣接するプルマンブリスベンキングジョージスクエアが誇る5つ星クラスの設備(ジムと魅力的なレストラン「ビストロアルーア」とバー「KGバー」など)をすべてご利用いただけます。

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ホテル所在地

メルキュールブリスベンキングジョージスクエア

Corner of Ann and Roma Streets
4000 ブリスベン
オーストラリア

GPS:-27.4683, 153.02308

電話番号
ファックス +61 7 3229 9618

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  4,293 件のレビュー

トリップアドバイザーの評価  4.0/5  1,419 件のレビュー

Great location, receptionist has attitude.

トリップアドバイザーの評価 2.0/5

Kass1980 トリップアドバイザー認証口コミ

Great location, stayed for 2 nights, room was spacious. When I arrived there wasn’t any signage on parking, so I parked directly at the hotel car park, then had to carry my suit case up flight of stairs. The receptionist was rude and it felt rushed nor did she bother to tell me about the internet login details which meant I was late to a teams meeting. Would I stay here again? Probably not, I think attitude of staff members should be addressed. The only staff who were efficient was probably the concierge.

Dear Kass1980, Thank you for sharing your experience. We're glad to hear that you found the location convenient and the room spacious. However, we sincerely apologize for the lack of parking signage and the inconvenience this caused, as well as for the unhelpful attitude from our team member. This is certainly not the standard of service we strive to provide, and we will address this with the team to ensure a more welcoming and informative experience in the future. We appreciate your feedback and hope to have the opportunity to welcome you again for a much more pleasant stay. Sincerely, Roshit Manmohan - Front Office Manager

Regrettable stay

トリップアドバイザーの評価 1.0/5

RobinFWarwick Couples - トリップアドバイザー認証口コミ

Room wasn't ready at 2.30pm, manager somehow found another room, no welcome gift, not a bottle of water and ridiculously expensive

Dear RobinFWarwick, Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you faced with your room not being ready at check-in, as well as the lack of a welcome gift and complimentary water. This is not the standard we strive to maintain, and I understand how disappointing this must have been for you. I appreciate your feedback, which will help us improve our services and ensure a more pleasant experience for future guests. Thank you for your understanding, and I hope you’ll consider staying with us again for a better experience. Sincerely, Roshit Manmohan - Front Office Manager

Just Terrible

トリップアドバイザーの評価 1.0/5

Russell2374 ビジネス - トリップアドバイザー認証口コミ

Ok there is no getting around it, this place is an absolute dump. Embarrassing that it is part of the Accor family. Stayed the one night, thankfully, and had the worst night sleep ever. All due to the fact that the elevator sounds like it is running inside your room. Have never heard such a noise each and every time the lift was operating. Add to that terrible WiFi, an old room and an even older bathroom with someone else’s dental floss behind the door…safe to say you don’t want to stay here. To top it off, the woman who fronted the restaurant for breakfast was incredibly rude and basically scolded me for not telling her I was an Accor Plus member before she printed off the bill. Ended up going elsewhere for breakfast. Plenty of better options in Brisbane. To think they charge over $300 a night to stay here is borderline criminal.

Dear Russell2374, I am truly sorry to hear about your recent experience and the issues you encountered during your stay. We deeply regret that the elevator noise, room condition, and the service at breakfast fell far short of your expectations. Please be assured that your concerns about cleanliness and WiFi, as well as the service you received at breakfast, will be addressed with the relevant teams. Thank you for your feedback, as it helps us identify areas for improvement. We hope you might give us another chance in the future. Sincerely, Roshit Manmohan - Front Office Manager

Never stay at Accor

トリップアドバイザーの評価 1.0/5

Hayden R トリップアドバイザー認証口コミ

Despite being 9 nights from Gold status, I will never stay at an Accor venue again. I paid $100 for 6pm late checkout. At 7am, the manager and an employee knocked on my door - I had accidentally triggered the smoke alarm by using my vape, with a $300 smoking fee. That's all good, my fault, but I don't like the way the manager handled the situation - the 3rd word out of his mouth was "police". I said, OK, I will be down soon to pay the fee. Before I got a chance to get to the lobby, the manager was back at my door evicting me. This was at 7am. The windows are bolted shut and cannot be opened. I was fully co-operative and packed up all my bags and went to the lobby. The staff were holding me hostage for a $300 smoking fee - which is ridiculous, as there is no smoke in a vape. The only by-product of a vape is steam. They were going to close the room for 24 hours to clean my vape steam using a... steam cleaner? The manager also insisted I never paid for a late checkout. We lost our wallet and the manager would not allow us to return to the room to retrieve it. Once we hit the NSW-QLD border, we got a call from the hotel saying the wallet had been found. But the manager insisted on charging $10 postage to return the wallet. Something that was entirely his fault, to a status member. I hope, for the sake of humanity, the customers, and the poor staff that work under him, that that manager loses his job and never works in the hospitality industry again.

Dear haydenr487, I am very sorry to hear of the experience you encountered during your recent stay. It is concerning to hear that you felt uncomfortable and felt that your cooperation was not acknowledged. This is not the standard of service we strive to provide, and I will ensure that your comments are shared with our management team for review. I appreciate your loyalty as a member, and I hope you will reconsider and give us another chance in the future. Thank you for leaving your feedback. Sincerely, Roshit Manmohan - Front Office Manager

My go-to Brisbane hotel

トリップアドバイザーの評価 4.0/5

RayJanet2008 Solo travel - トリップアドバイザー認証口コミ

This lovely hotel is minutes from the railway station and right beside King George Square; it has a restaurant and bar, a pool and a gym area, the rooms are spacious and clean, the staff are friendly and professional.

Dear RayJanet2008, Thank you for making us your go-to hotel in Brisbane and for sharing such positive feedback. We're thrilled to hear you enjoy our central location, spacious rooms, and friendly staff. We look forward to welcoming you back again soon! Sincerely, Roshit Manmohan Front Office Manager

との提携 TripAdvisor

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周辺の他の施設

ブリスベンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。