プルマンブリスベンキングジョージスクエア 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.7/5 3,867 件のレビュー

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プルマンブリスベンキングジョージスクエア - Image 1
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プルマンブリスベンキングジョージスクエア - Image 4
Corner of Ann And Roma Streets, 4000 ブリスベン, オーストラリア

説明

ホテルのその他の情報

プルマンブリスベンキングジョージスクエアホテル(Pullman Brisbane King George Square hotel)は、各種の優れた施設を擁しています。カフェ、バー、レストラン、ブリスベンの眺望を楽しめるジム、750名様まで対応可能なコンファレンス施設をご利用いただけます。

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ホテル所在地

プルマンブリスベンキングジョージスクエア

Corner of Ann And Roma Streets
4000 ブリスベン
オーストラリア

GPS:-27.468323, 153.023248

電話番号
ファックス +61 7 3229 9618

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.7/5  3,867 件のレビュー

トリップアドバイザーの評価  3.9/5  2,527 件のレビュー

If I could give less than one star I would!

トリップアドバイザーの評価 1.0/5

Rebecca C ビジネス - トリップアドバイザー認証口コミ

I’d like to start by saying I sent the below feedback to the hotel manager email 24 hours before I posted this review, to give them the opportunity to respond. I did not get a response. To say we were disappointed in this alleged 5 star hotel would be an understatement. I’ve been in third world countries and received better service and surroundings. We travel regularly for work and this stay was three days in total. On arrival we did not receive any assistance with our bags (the porter watched us get out of the taxi and collect our 4 bags before watching us carry them inside). Once inside he did offer us a trolley and loaded our bags onto it, but when I asked if they could be brought up to our room this was refused and had to push the trolley ourselves. 6 hours later the trolley was still outside our room. The room was not cleaned properly - the fabric headboard was stained and dusty, there was a dirty glass and washcloth in the bathroom, toothpaste residue all over the taps and clothes moths throughout the room. The carpet was torn, there was only one bedside lamp (and it was broken), one chair (unlike the picture of the room which showed two) and no bedspread or throw cushions as advertised. The towels were threadbare, only 2, no additional pillows in the cupboard nor robe as advertised. No toiletries, coffee machine or mini bar as advertised either. The air conditioning thermostat did not work - so you either froze when it was on or sweltered when it was off. The internet did not work either, and on calling the help line for the internet I was told there was a “billing issue” with the hotel and had to be provided with a special code so I could conduct my work. Each day on our return we found the room remained poorly cleaned - beds not made properly, tea bags not replaced ironing boards left up, no vacuuming, and strangely kept turning the fridge up (we had turned it down as it was not cold enough to keep our milk fresh). My husband and I are both Accor members, and this hotel is well below our expectations for a “5 star hotel”. And our booking is supposed to be a “deluxe” room! Do yourself a favour and book the Hyatt, it’s the same price and actually IS a 5 star hotel.

Dear Rebecca, Thank you for taking the time to share your feedback in such detail. We are genuinely sorry to hear about the issues you encountered during your recent stay. It is very disappointing to learn that you were not assisted with your luggage upon arrival and that a trolley was left outside your room for several hours. This is far from the standard of attentiveness we aim to provide to all guests. We have also taken note of your concerns regarding the condition and cleanliness of the room. A stained headboard, leftover items in the bathroom, torn carpet, broken or missing furnishings, and absent amenities are clearly not in line with the level of comfort and quality expected from a deluxe room. Your comments about the missing items highlight areas that require immediate attention from our housekeeping and inventory teams. We also acknowledge and regret the lack of response to the email you sent prior to your review. We understand the importance of timely communication and will be reviewing our internal follow-up process to prevent similar delays. Please rest assured that your feedback has been shared in full with our management team. The matters you’ve raised are being taken seriously and are under internal review. Sincerely, Cecile Pellegrino - Guest Relations Manager

No Security Deposit Refunded

トリップアドバイザーの評価 1.0/5

Andrew112025 ビジネス - トリップアドバイザー認証口コミ

They take $50 on card on check in and it has still not been refunded to me 10 days later. Now I have to ring them and chase it up. Frustrated

Dear Andrew, Thank you for sharing your feedback, and I’m truly sorry for the frustration you have experienced with the refund. This is certainly not the level of service we strive to provide. Please rest assured, we will escalate this matter to ensure it’s resolved quickly. Your comments are appreciated, and we’re committed to improving. If you need further assistance, feel free to reach out. Thank you for your patience, and we hope to have the opportunity to restore your confidence in us. Sincerely, Cecile Pellegrino - Guest Relations Manager

Wonderful hotel

トリップアドバイザーの評価 4.0/5

Haeley C トリップアドバイザー認証口コミ

Great bar and pool with beautiful views of Brisbane CBD. First time in a Pullman hotel and it was amazing. There was wonderful staff who helped us find our way to the pool. But the hallways and bathrooms were a bit outdated. Overall I loved it so much.

Dear Haeley, Thank you so much for your lovely review! We are thrilled to hear that you enjoyed our bar, pool, and the beautiful views of Brisbane CBD. It is fantastic to know that your first experience with Pullman was amazing, and we are especially grateful for your kind words about our wonderful staff. We also appreciate your feedback regarding the hallways and bathrooms, and I will be sure to share your comments with our team for consideration as we continue to improve our facilities. We’re so glad you loved your stay overall and hope to welcome you back for another great experience in the future. Sincerely, Cecile Pellegrino - Guest Relations Manager

Give this one a miss

トリップアドバイザーの評価 2.0/5

Orange037 Solo travel - トリップアドバイザー認証口コミ

The location is fantastic. Apart from that, I’d strongly recommend against staying here. The rooms are very shabby and in dire need of some serious maintenance, the bathrooms are outdated and barely functional, the WiFi cuts out at night (making it impossible to work online and attend meetings in different time zones). There was a Bluetooth speaker in my room that didn’t work and a lamp with a dodgy electrical connection that kept switching off and on. I asked for these to be fixed and nothing was done. The swimming pool is actually part of a different hotel next door and it’s difficult to get to, dirty and has broken tiles and shabby, cracked seats around it. There doesn’t even seem to be a pool changing room. Many of the staff (receptionists in the hotel and the Goldfinch restaurant) were rude and cantankerous, although the cleaners were lovely. Overall, avoid this hotel!

Dear Orange 037, Thank you for taking the time to share your experience with us. I’m genuinely sorry to hear that your stay did not meet your expectations and that you encountered several issues during your visit. We truly appreciate your feedback regarding the room maintenance and amenities, and I’m disappointed to learn that the repairs you requested were not attended to. Please accept my sincere apologies for this oversight. Our team is addressing the issues you’ve highlighted, including the Wi-Fi connectivity and the concerns with the Bluetooth speaker and lamp, to ensure that future guests don’t face similar challenges. It’s also concerning to hear that some of our staff were not as welcoming as they should have been, and I will personally address this matter with the team to ensure better service moving forward. We do, however, appreciate your kind words about the cleaning staff. We sincerely regret that your experience was far from what you had hoped for, and we hope you’ll consider giving us another opportunity to provide you with the high standards we strive for in the future. Sincerely, Cecile Pellegrino - Guest Relation Manager

Very comfortable

トリップアドバイザーの評価 5.0/5

QueenslandBryan Couples - トリップアドバイザー認証口コミ

Good location. Well appointed. Staff helpful. Good comfortable stay. Restaurant food very good. Valet parking could have more staff as it took 20 min to deliver car when leaving.

Dear QueenslandBryan, Thank you for your fantastic review! We are thrilled to hear that you had a comfortable stay and enjoyed our prime location. We truly appreciate your feedback about valet parking, and we’ll look into improving the staffing during peak times to ensure quicker service for our guests. We hope to welcome you back to Pullman Brisbane King George Square soon for another exceptional experience. Sincerely, Cecile Pellegrino - Guest Relation Manager

との提携 TripAdvisor

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周辺の他の施設

ブリスベンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。