Peppers Soul Surfers Paradise 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.4/5 รีวิว 2,380 รายการ

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Peppers Soul Surfers Paradise - Image 1
Peppers Soul Surfers Paradise - Image 2
Peppers Soul Surfers Paradise - Image 3
Peppers Soul Surfers Paradise - Image 4
8 The Esplanade, 4217 SURFERS PARADISE, Australia

รายละเอียด

ความพิเศษของโรงแรม

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

ที่พักของเรา

เพนท์เฮ้าส์

Presidential Suite Deluxe

  • 9 คน สูงสุด
  • 450 m² / 4843 sq ft
  • เครื่องนอน 2 x เตียงคิงไซส์ และ 2 x เตียงเดี่ยว และ 1 x เตียงควีนไซส์
  • วิว: วิวทะเล
  • โรงแรมที่มีห้องพักมากที่สุด: ระเบียง

สถานที่ตั้งโรงแรม

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

พิกัด:-28.001037, 153.430649

โทรศัพท์
แฟกซ์ +61 7 5635 5799

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ไม่อนุญาตให้นำสัตว์เลี้ยงเข้าพัก
  • รถรับส่ง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.4/5  รีวิว 2,380 รายการ

เรทติ้งบน TripAdvisor  4.5/5  รีวิว 3,853 รายการ

Well located with outdated run down room.

คะแนนจาก Tripadvisor 3.0/5

Adem N รีวิวที่ได้รับการรับรองจาก TripAdvisor

Well positioned as it's in the heart of everything. Our room 4302 furniture was outdated old and warn out with visible damage to them which made it very uncomfortable to relax on. The sofa had little to none cusion left in it which was also sunken in. This couldn't be used as it felt broken. Our main bedroom had some sort of red stains to the carpet area, large and small spots which made it feel dirty and uncomfortable so we walked around those affected areas. We couldn't tell what type of fluid was laying in the carpet so we avoided walking over it. The main lounge living area showed visible unfinished touch up patches to walls and ceiling with obvious stains to to those areas. Views were great from the outside balcony but would not stay here again due to the run down conditions of the room and dirtiness.

Dear 644ademn, Thank you for taking the time to provide feedback regarding your recent stay with us at Peppers Soul. We truly appreciate your comments and are disappointed to hear that your experience did not meet your expectations. We’re glad to know you enjoyed the location and stunning views from the balcony, but we are truly sorry to hear about the concerns you encountered with the room's condition. This is not the standard we strive to provide at Peppers Soul. Your detailed description of the issues with the furniture, carpeting, and the unfinished touch-ups has been taken very seriously, and we will be addressing these matters with our housekeeping and maintenance teams as a priority. Please accept our sincerest apologies for the discomfort you experienced. We understand how important it is to feel relaxed and comfortable in your accommodation, and we deeply regret that this was not the case during your stay. We would love the opportunity to welcome you back and provide you with the true Peppers Soul experience. If you do decide to return, please contact us directly so we can ensure that your stay is flawless from start to finish. Thank you once again for your feedback, and we hope to have the chance to restore your confidence in us. Warm regards, Guest Services Team

Work getaway

คะแนนจาก Tripadvisor 5.0/5

kimkendy33 รีวิวที่ได้รับการรับรองจาก TripAdvisor

You definitely get what you pay for and generally our family wouldn’t be able to afford to stay at such a up market hotel, however this time I was traveling with the work mate and was fortunate enough to get a good deal. Last minute decision we decided to upgrade where we were staying and stay at Peppers Soul , and we’re so glad we did. Everything from the first phone call was great the gentleman was able to accommodate to us last minute. He was polite and charming, explained all the features of the hotel and the amenities without the feeling of any pressure, just his fun attitude alone sold it for us. When we arrived at Peppers the service was sensational ,such lovely friendly staff/ no job was too hard- just that warm reception, really gave us a good feel about being there. We stayed on the 51st floor in room 5102 and from the moment we open the door, We knew we were in Paradise- Greeted by a complementary bottle of wine and a cheese platter along with breathtaking views of the ocean- couldn’t fault it. Then when I looked at the pools inside and out I thought it was heaven, my kids would absolutely love it given I’m lucky enough to afford to come with them next time. This is definitely a hotel with staying. I’d like to thank all of the peppers soul staff that made experience unforgettable, Especially the cleaning service that attempted to clean our room when we were only there for a short stay, Nice to see they were on top of the cleanliness and hygiene of each room. Thanks Kim and Sandra.

Dear Kim and Sandra, Thank you so much for your wonderful feedback! We’re delighted to hear that your stay at Peppers Soul exceeded your expectations and that you enjoyed the upgrade. It’s fantastic to know that our team made your experience so special, from the warm welcome to the thoughtful touches in your room. We’re especially glad that you felt at home and appreciated the cleanliness and service. We hope to welcome you and your family back for another memorable stay in the future. Best regards, Guest Service Team

Empty Car Fuel Tank on Checkout!

คะแนนจาก Tripadvisor 3.0/5

f747hwt รีวิวที่ได้รับการรับรองจาก TripAdvisor

Stayed for four nights with friends in Apartment 5101. Valet parked my car for our total stay. Our apartment was well equipped and a mini bathroom towel and rubbish removal each afternoon was welcomed. On the first day, I used my car for an hour and the remaining time at the hotel, my car was valet parked. My car had a full tank of fuel. On checkout, I discovered my car's fuel tank to be empty, with only 41 kms worth of fuel showing. The petrol had been stolen from my car's fuel tank! The only staff to have access to my car key, were the hotel valet staff. I complained to the hotel manager, who said he would look at CTV footage of the supposed secure valet parking area, during the time of my stay. He said that he would contact me with the CTV information. The petrol theft was over a week ago and consequently there has been no response from the manager. This is a very BIG warning to hotel guests, who plan to use the hotel's valet parking services! Someone is stealing fuel from vehicles. BEWARE!

Dear f47hwt, Thank you for taking the time to provide your feedback following your stay at Peppers Soul. We are glad to hear that you appreciated the apartment’s amenities and daily service. Regarding your concern about the fuel in your vehicle, we have conducted a thorough internal investigation and can confirm that we found no evidence of any tampering with your vehicle during its time in our care. Our valet team follows strict protocols to ensure the safety and security of all vehicles, and we take such concerns very seriously. We apologize if our communication after your initial report did not meet your expectations, and we regret any inconvenience this situation may have caused. Please know that guest satisfaction is our top priority, and we are always committed to addressing concerns with the utmost care and attention. Thank you again for bringing this to our attention, and we hope to welcome you back to Peppers Soul in the future for a more seamless experience. Best regards, Guest Service Team

Gods but not great

คะแนนจาก Tripadvisor 3.0/5

colonel_kjm Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Our second stay at this property and after an incredible first stay, this time it fell flat. We were in 4603 which is a 2 bedroom skyview apartment. The biggest problem with this apartment was the fact it is directly opposite the lifts and you hear them all day and all night. We asked to be moved but told no and instead offered some chocolates! The apartment layout was actually great but the furniture wasn’t the most comfortable. The room was clean but not sparkling clean and the daily service was the bare minimum. I asked twice for shampoo to be refilled but it never was. The lifts are so so so slow. It was not uncommon to be waiting 5-10mins for a lift and when one finally arrived, it was full so you had to wait for the next one. Staff were ok, didn’t go out of their way to make you feel valued. We had such an incredible stay our first time that we expected the same and were left disappointed as we got less.

Dear colonel_kjm, Thank you for sharing your feedback following your recent stay with us. I’m truly sorry to hear that your second visit did not live up to the wonderful experience you had during your first stay. Your satisfaction is important to us, and I regret that we fell short this time. I apologize for the inconvenience caused by the noise from the lifts and for not being able to accommodate your request to move to a different apartment. I understand how frustrating this must have been, and I’m sorry that our attempt to address your concern with a gesture of chocolates did not suffice. Regarding the comfort of the furniture and the cleanliness of the apartment, I appreciate your candid feedback. While I’m glad to hear that the layout of the apartment met your expectations, it’s clear that other aspects did not. I apologize for the lapses in cleanliness and the lack of attention to your request for shampoo refills. This is not the level of service we strive to provide, and I will be addressing this with our housekeeping team to ensure better service in the future. The delays with the lifts are also concerning, especially when it impacted your ability to move around the property easily. We are aware of the challenges during peak times and are exploring ways to improve this experience for our guests. I’m sorry to hear that our staff did not make you feel as valued as they should have. We aim to provide exceptional service, and it’s disappointing to learn that we didn’t achieve this during your stay. Thank you again for your feedback, and for giving us the opportunity to reflect on areas where we need to improve. We value your loyalty and would love the chance to provide you with the outstanding experience you expect and deserve on a future stay. Best regards, The Guest Service team

Peppers has an excellent location and excellent service.

คะแนนจาก Tripadvisor 5.0/5

Voyage47905035721 รีวิวที่ได้รับการรับรองจาก TripAdvisor

The hotel service is excellent and the view is beautiful. Whether it is day or night, there are different beautiful scenery. If I travel to Gold Coast again in my next trip, I will continue to choose peppers Hotel for my vacation.

Hi Voyage47905035721, Thanks for choosing Peppers Soul for your recent visit. We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon! Warmest regards Guest Service Team

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ดูโรงแรมทั้งหมดของเราใน Surfers Paradise

ราคาเริ่มต้นสำหรับ 1 คืนต่อ 1 ท่านในประเภทห้องพักในราคาใกล้เคียงกัน ไม่รวมบริการเสริม ไม่รวมอาหารเช้า ราคานี้เป็นราคาปกติรวมภาษีที่ต่ำที่สุด (รวมภาษีมูลค่าเพิ่มและภาษีนักท่องเที่ยว) ของโรงแรมประเภทนี้ สามารถดูราคาสำหรับการเข้าพักหนึ่งคืนในอีก 20 วันถัดไปได้ในเว็บไซต์ https://all.accor.com/ ความพร้อมให้บริการขึ้นอยู่กับช่วงเวลาที่เข้าพักและจำนวนห้องว่าง ราคานี้รับประกันเฉพาะราคาที่ดีที่สุดแบบไม่มีข้อจำกัดเท่านั้น ทุกการจอง (จากต่างประเทศ) สามารถชำระผ่านสกุลเงินของประเทศที่โรงแรมนั้นตั้งอยู่เท่านั้น การจองจะได้รับการการันตีเมื่อชำระด้วยสกุลเงินของประเทศที่โรงแรมนั้นตั้งอยู่เท่านั้น คุณสามารถดูอัตราแลกเปลี่ยนในสกุลเงินของคุณได้โดยประมาณ แต่อัตราแลกเปลี่ยนไม่ใช่อัตราที่แน่นอน ขณะที่ชำระเงิน ธนาคารของท่านอาจคิดค่าธรรมเนียมธนาคารหรือค่าธรรมเนียมแลกเงิน