คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.2/5 รีวิว 2,635 รายการ
Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .
Novotel Surfers Paradise
Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
โทรศัพท์ +61 7 5579 3499
เข้าถึง: 11 km / 6.84 mi 20 min drive
เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง
Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.
Hotel owners Accor and Novotel should be ashamed.
คะแนนจาก Tripadvisor 2.0/5
Flying_Kangaroo1 ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor
Disgraceful hotel charging premium price for a very mediocre hotel. This is an ancient building that is situated centrally BUT that also means expect NOISE NOISE NOISE! The rooms are in desperate need of soundproof balcony doors - they are simply ancient and don’t block any noise when closed. The rooms need double glazing ASAP. The rooms are so run down, cold, sparse and nothing inviting about them at all. Even ‘renovated’ rooms are mouldy and bathroom fixtures all grime and lime encrusted. Cleaning and maintenance are very very poor. Rooms doors are so old they slam shut with a loud bang and the lifts make an awful noise as they screech up and down-beware rooms that join lift shafts!!!! Please see pics. Staff are friendly that’s about it. Hotel owners and management should be ashamed of the condition of this hotel and the poor amenity it provides in its ancient state.
A comfortable hotel in the heart of Surfers Paradise.
คะแนนจาก Tripadvisor 4.0/5
997briant รีวิวที่ได้รับการรับรองจาก TripAdvisor
This was our second stay at this hotel, the first being on our trip to Australia from the U.K. in February 2020. Our stay in February this year was equally as enjoyable as our first. We had booked a three night stay in an ocean view executive room with king bed. We hadn’t realised until our arrival that we were on a ‘Stay Longer’ package which included breakfast, so that was an added bonus to our stay. We arrived at the hotel early, just before noon, and were pleased to find that our room was ready. Check-in was welcoming, professional and efficient, and there was recognition of my Accor membership Our room on the 34th floor was fresh and comfortable. The view from the room was great - beach, ocean, Cavill Avenue and down the coast towards Broadbeach - and it was lovely to have a balcony on which to sit to enjoy it, and the warm fresh air. The room contained all the amenities we required: iron and board, security safe, and reasonable wireless. The bed was comfortable, the air conditioning functioned correctly, and there were plenty of clothes hangers. There was also a pod-style coffee maker which was appreciated. However, I think the room would benefit from a refresh or some refurbishment in order to maintain a high standard of accommodation. The timber work showed signs of wear and tear; the carpet was stained in places; the walls were marked, and the drapes were coming off their hooks, and each time they were closed or opened, more hooks fell off. An addition of more USB ports would be useful as well. Breakfast was very enjoyable. The buffet spread was plentiful, substantial, varied and fresh, with different hot dishes presented each day. We enjoyed the variety on offer. However, those coffee machines were not easy to manage, and lots of diners seem to have difficulty with the instructions and overall operation. They appeared to be relatively new. I’ve seen much better and easier auto coffeemachines than this, in a number of high-end hotels I have stayed in. We love the location of the hotel, and that is one of the reasons we chose to stay there. It’s a few minute’s walk from the hub of Surfers Paradise, Cavill Avenue. And if you are travelling down from Brisbane and are using the rail / light rail network, the light rail stop of Cavill Avenue is a short (and easily manageable) walk from the hotel. It’s good choice for Surfers Paradise. Our room rate (which included breakfast) averaged at around AUD$265.00 per night. By London UK standards, that a very reasonable rathe for a good quality stay in an excellent location. We would choose this hotel again.
Dear 997briant, Thank you for taking the time to write a detailed Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our return, International guests - welcome back! Thank you for sharing your second experience with us and I am pleased to read that you had another enjoyable, value for money stay in the heart of Surfers Paradise with it's iconic beach. Thank you for your comments regarding your Executive Room with it's wonderful ocean view balcony and it's facilities. The rooms are all part of a preventative maintenance plan and I will follow up with the Housekeeping Manager and Chief Engineer on when the 34th Floor is due for it's refresh. I am pleased that you enjoyed the wide variety of dishes available at breakfast that was included in your package and I will revisit the operation instructions for the new N'Espresso coffee machines if our guests are having challenges with them before they can enjoy their early morning coffee. Thank you for your endorsement 997briant and my Team and I do look forward to welcoming you back again for your 3rd stay with us when you are next travelling from the UK, hopefully in the not so distant future, Best Regards, Paul Morton General Manager Novotel Surfers Paradise
Great staff and Location
คะแนนจาก Tripadvisor 4.0/5
Shaip81 ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor
Excellent staff AB on front desk was amazing! Good breakfast, excellent staff there and Chef was really good with accommodating our dietary requirements so very thankful to them. Great location close to shops, restaurants and beach Rooms are dated just because building itself is old but staff makes up for it and we were glad we got upgraded to a better family room once, one was available being a Accor member overall happy with our accommodation at Novotel Sufers Paradise
Dear Shaip81, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests, as an Accor Live Limitless member your feedback is very important to me. Thank you for sharing your experience with us and I am pleased to read that you had an enjoyable stay in the heart of Surfers Paradise and it's iconic beach. I will share your recognition of AB with him personally as he is definitely an ambassador for this Hotel and I am pleased that the Chef's were able to create some delicious dishes that catered to your dietary requirements during your stay. Thank you for your endorsement Shaip81 and my Team and I do hope to welcome you back to Novotel Surfers Paradise in the future for another enjoyable stay, Best Regards, Paul Morton General Manager Novotel Surfers Paradise
Horrible. Give the Novotel a miss
คะแนนจาก Tripadvisor 1.0/5
Brad D รีวิวที่ได้รับการรับรองจาก TripAdvisor
Horrible, the rooms are dirty, appliances rusty, and the lack of maintenance really shows. With parts of the ceiling degrading and not even an attempt to repair, we even had grass growing on the balcony (30 storeys up). The carpet looks like it hasn’t been cleaned in a very long time with holes and significant signs of aging throughout. To top it off the showers are terrible with mould in the grout, silicone covering holes and not even an attempt to colour match silicone to make this even worse. Getting picky, the light fittings in reception were even falling out of the fixtures.
Dear 256claudelled, Thank you for taking the time to write a Trip Advisor review regarding your recent stay at Novotel Surfers Paradise and I am very sorry that your stay did not live up to your expectations, please allow me to express my apologies. I am sorry that you found numerous issues relating to the maintenance of the Hotel during your recent stay with us, this is not acceptable and I can understand your disappointment. Rest assured that I have shared your feedback with the Chief Engineer and Director of Rooms in order for us to collectively rectify the maintenance issues that you have highlighted across the Hotel. I assure you that my Team and I are committed to improving both the products and services across the Hotel and are working with the Owners on multiple projects to deliver this. Thank you for your comments regarding the light fittings on Reception, the spotlights in question do have a tilt facility which have been angled in a specific way to reduce glare for the Reception Team and guests however we are exploring alternative better designed fittings. I appreciate you sharing your concerns 256claudelled and it is my hope that you will change your mind and give us the opportunity to serve you better in the future. Best Regards, Paul Morton General Manager Novotel Surfers Paradise
Room for improvement
คะแนนจาก Tripadvisor 3.0/5
kittyhawkCanberra รีวิวที่ได้รับการรับรองจาก TripAdvisor
The hotel is well situated in the middle of surfer's Paradise. The room is generally functional and clean. The bed and pillows are very comfortable. The view from the balcony is great. However the room is poorly illuminated and under-equipped. The room does not have a ceiling light, a corner standing light or a desk lamp. Once the sun has set, it is too dark to try and read a book while sitting on the chair. While I have mostly come for pleasure, I did have some business to attend to. I was not able to do it on the desk because there was no desk light. On 8/3/23, despite leaving written message for the room cleaner in the morning, ringing housekeeping in this afternoon, ringing concierge in the evening, and ringing reception at night, no additional light was brought to me on that day or for the rest of my stay. The shower screen has a big gap at the bottom and the whole bathroom is flooded every time one has a shower. I have never stayed in a hotel room in which ceiling lights, corner standing lights, and desk lamps are not standard equipment. Many would provide bowls, plates and forks, but one cannot eat a slice of cake or bowl of cereal in this room because no plate, bowl, or fork are provided. If you bring your own mop, reading light, forks, spoons, and plates, I'm sure you'll have a great time.
Dear kittyhawkCanberra, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests. I am sorry that your stay with us was a mixed one, please accept my apologies that your requests for additional lighting did not eventuate and I will be following up with my Team to understand why you were not provided an extra lamp. The Hotel does have coffee and tea making facilities in every room and for our guests who require additional crockery or cutlery this can be requested from Room Service or collected from BLVD Cafe and Bar on the ground floor. If you would like to let me know the room number that you stayed in the Engineering department will replace the waterproof strip on the shower screen. On a positive note I was very happy to read that you found the Hotel well situated in the heart of Surfers Paradise with with great views from your room. Thank you for sharing your comments kittyhawkCanberra and my Team and I do hope to welcome you back to Novotel Surfers Paradise in the future when we can help create some better memories for you, Best Regards, Paul Morton General Manager Novotel Surfers Paradise HA7P0email@example.com
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price