Novotel Surfers Paradise 4 ดาว

Disgraceful hotel charging premium price for a very mediocre hotel. This is an ancient building that is situated centrally BUT that also means expect NOISE NOISE NOISE! The rooms are in desperate need of soundproof balcony doors - they are simply ancient and don’t block any noise when closed. The rooms need double glazing ASAP. The rooms are so run down, cold, sparse and nothing inviting about them at all. Even ‘renovated’ rooms are mouldy and bathroom fixtures all grime and lime encrusted. Cleaning and maintenance are very very poor. Rooms doors are so old they slam shut with a loud bang and the lifts make an awful noise as they screech up and down-beware rooms that join lift shafts!!!! Please see pics. Staff are friendly that’s about it. Hotel owners and management should be ashamed of the condition of this hotel and the poor amenity it provides in its ancient state.

This was our second stay at this hotel, the first being on our trip to Australia from the U.K. in February 2020. Our stay in February this year was equally as enjoyable as our first. We had booked a three night stay in an ocean view executive room with king bed. We hadn’t realised until our arrival that we were on a ‘Stay Longer’ package which included breakfast, so that was an added bonus to our stay. We arrived at the hotel early, just before noon, and were pleased to find that our room was ready. Check-in was welcoming, professional and efficient, and there was recognition of my Accor membership Our room on the 34th floor was fresh and comfortable. The view from the room was great - beach, ocean, Cavill Avenue and down the coast towards Broadbeach - and it was lovely to have a balcony on which to sit to enjoy it, and the warm fresh air. The room contained all the amenities we required: iron and board, security safe, and reasonable wireless. The bed was comfortable, the air conditioning functioned correctly, and there were plenty of clothes hangers. There was also a pod-style coffee maker which was appreciated. However, I think the room would benefit from a refresh or some refurbishment in order to maintain a high standard of accommodation. The timber work showed signs of wear and tear; the carpet was stained in places; the walls were marked, and the drapes were coming off their hooks, and each time they were closed or opened, more hooks fell off. An addition of more USB ports would be useful as well. Breakfast was very enjoyable. The buffet spread was plentiful, substantial, varied and fresh, with different hot dishes presented each day. We enjoyed the variety on offer. However, those coffee machines were not easy to manage, and lots of diners seem to have difficulty with the instructions and overall operation. They appeared to be relatively new. I’ve seen much better and easier auto coffeemachines than this, in a number of high-end hotels I have stayed in. We love the location of the hotel, and that is one of the reasons we chose to stay there. It’s a few minute’s walk from the hub of Surfers Paradise, Cavill Avenue. And if you are travelling down from Brisbane and are using the rail / light rail network, the light rail stop of Cavill Avenue is a short (and easily manageable) walk from the hotel. It’s good choice for Surfers Paradise. Our room rate (which included breakfast) averaged at around AUD$265.00 per night. By London UK standards, that a very reasonable rathe for a good quality stay in an excellent location. We would choose this hotel again.

Excellent staff AB on front desk was amazing! Good breakfast, excellent staff there and Chef was really good with accommodating our dietary requirements so very thankful to them. Great location close to shops, restaurants and beach Rooms are dated just because building itself is old but staff makes up for it and we were glad we got upgraded to a better family room once, one was available being a Accor member overall happy with our accommodation at Novotel Sufers Paradise

Horrible, the rooms are dirty, appliances rusty, and the lack of maintenance really shows. With parts of the ceiling degrading and not even an attempt to repair, we even had grass growing on the balcony (30 storeys up). The carpet looks like it hasn’t been cleaned in a very long time with holes and significant signs of aging throughout. To top it off the showers are terrible with mould in the grout, silicone covering holes and not even an attempt to colour match silicone to make this even worse. Getting picky, the light fittings in reception were even falling out of the fixtures.

The hotel is well situated in the middle of surfer's Paradise. The room is generally functional and clean. The bed and pillows are very comfortable. The view from the balcony is great. However the room is poorly illuminated and under-equipped. The room does not have a ceiling light, a corner standing light or a desk lamp. Once the sun has set, it is too dark to try and read a book while sitting on the chair. While I have mostly come for pleasure, I did have some business to attend to. I was not able to do it on the desk because there was no desk light. On 8/3/23, despite leaving written message for the room cleaner in the morning, ringing housekeeping in this afternoon, ringing concierge in the evening, and ringing reception at night, no additional light was brought to me on that day or for the rest of my stay. The shower screen has a big gap at the bottom and the whole bathroom is flooded every time one has a shower. I have never stayed in a hotel room in which ceiling lights, corner standing lights, and desk lamps are not standard equipment. Many would provide bowls, plates and forks, but one cannot eat a slice of cake or bowl of cereal in this room because no plate, bowl, or fork are provided. If you bring your own mop, reading light, forks, spoons, and plates, I'm sure you'll have a great time.