Mantra Towers of Chevron Surfers Paradise 2 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.0/5 รีวิว 1,304 รายการ

Mantra Towers of Chevron Surfers Paradise - Image 1
Mantra Towers of Chevron Surfers Paradise - Image 2
Mantra Towers of Chevron Surfers Paradise - Image 3
Mantra Towers of Chevron Surfers Paradise - Image 4
23 Ferny Avenue, 4217 SURFERS PARADISE, Australia

รายละเอียด

ความพิเศษของโรงแรม

  • The three towers are home to spacious and self-contained 1, 2 and 3 Bedroom Apartments.

  • Bask in the sunlight and unwind at Beaches in the Sky.

  • Mantra Towers of Chevron is conveniently situated with easy access to public transportation.

  • We are situated to be a short stroll away from the renowned Surfers Paradise Beach.

  • For relaxation and watching your kids play, our lagoon swimming pool is the place to be.

ที่พักของเรา

สถานที่ตั้งโรงแรม

Mantra Towers of Chevron Surfers Paradise

23 Ferny Avenue
4217 SURFERS PARADISE
Australia

พิกัด:-27.999546, 153.427723

โทรศัพท์
แฟกซ์ +61 7 5584 8600

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ไม่อนุญาตให้นำสัตว์เลี้ยงเข้าพัก
  • รถรับส่ง
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • พื้นที่ปลอดบุหรี่ 100%

2 สระว่ายน้ำ

Have the luxury of choosing from a large lagoon pool, indoor and outdoor lap pools, spa or sauna.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.0/5  รีวิว 1,304 รายการ

เรทติ้งบน TripAdvisor  3.5/5  รีวิว 6,532 รายการ

Ditry

คะแนนจาก Tripadvisor 2.0/5

Departure65672536903 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Absolutely disappointed. Booked two appts. One had water coming up through bathroom daughter slipped badly and hurt her arm. They said oh sorry pipes are blocked. Other appt 5 of us . Enough cutlery for 3 people. Broken cupboards and drawers. Toothpaste spit on mirror in bathroom. Cobwebs and dust everywhere. We have always stayed here but this time the worst.

Dear Valued Guest, Thank you for bringing your concerns to our attention. We are truly disappointed to hear about the issues you experienced during your recent stay at Mantra Towers of Chevron. We sincerely apologize for the water issue in your daughter's bathroom and the resulting injury. That is unacceptable, and we are addressing the blocked pipes issue with urgency. We also apologize for the lack of cutlery, the broken cupboards and drawers, and the cleanliness issues you encountered in your second apartment. This falls far short of our standards, and we are taking immediate steps to rectify these problems. We value your past patronage and are very sorry that this stay did not meet your expectations. We are reviewing our cleaning and maintenance procedures to ensure these issues do not recur. Kind regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Great spot for families

คะแนนจาก Tripadvisor 4.0/5

Em M รีวิวที่ได้รับการรับรองจาก TripAdvisor

My family and I stayed at the Towers of Chevron Renaissance for six days in a two-bedroom, two-bathroom apartment. The space was incredibly roomy and well laid out, making our stay very comfortable. The washing machine and dryer were a lifesaver, and the fully equipped kitchen allowed us to cook meals, which turned out to be a surprisingly fun part of our trip. Having a Coles supermarket right within the hotel grounds was incredibly convenient. We spent a lot of time at the pools on the sixth floor, which were fantastic—especially for families. The location couldn’t have been better. That said, the hotel and apartment are definitely showing their age and in need of a significant facelift. When we first arrived, we weren’t sure if the apartment had been cleaned after the previous guests, but we soon realized it had—the worn-out flooring, paint, appliances, and tiles just made it look otherwise. If you're after something more modern and upscale, this may not be the best choice. That being said, we really enjoyed our stay and were very happy overall!

Dear Valued Guest, Thank you for your detailed review of your family's stay at Mantra Towers of Chevron Renaissance. We're delighted to hear that you found our two-bedroom apartment spacious and comfortable, and that the kitchen and laundry facilities were beneficial for your family. We're especially pleased that you and your family enjoyed the pools and the convenience of the on-site Coles supermarket. We agree, our location is ideal for families. We appreciate your honest feedback regarding the age of the property. We are continuously working on improvements, and your comments are valuable as we plan future upgrades. We're glad that despite these observations, you and your family had an enjoyable stay overall. We hope to welcome you back to Mantra Towers of Chevron in the future. Kind regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

beautiful apartment, great staff

คะแนนจาก Tripadvisor 5.0/5

sonia d รีวิวที่ได้รับการรับรองจาก TripAdvisor

Considering all the things I had read about the hotel I was quite concerned even before going there! And yet, I had a beautifully renovated two bathroom two bedroom flat with plenty of utensils for the kitchen. The balcony was of a most appreciable size and as for cleaning, well, they came even more than they were supposed to. Staff was lovely (Kyle) and the cleaning ladies also were fantastic. I have nothing else to say for the tower I was in was not concerned by the smelly blocked garbage chute which they anyway were aware of and trying to fix. So really, I had a lovely time there, and I will go there again!

Dear Valued Guest, Thank you for sharing your positive experience at Mantra Towers of Chevron. We're delighted to hear that you found your renovated apartment beautiful and well-equipped, and that you enjoyed the spacious balcony. We're especially pleased that you appreciated the exceptional service provided by Kyle and our housekeeping team. We strive to create a comfortable and enjoyable stay for all our guests. We understand your concerns regarding previous reviews, and we're glad that your personal experience was a positive one. We appreciate your understanding regarding the garbage chute issue and are pleased to inform you we are actively working to resolve it. We look forward to welcoming you back to Mantra Towers of Chevron in the future. Kind regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

Run down and disappointing

คะแนนจาก Tripadvisor 2.0/5

Tatterededges รีวิวที่ได้รับการรับรองจาก TripAdvisor

There is no place to park while checking in. You just have to set down in a keep clear zone and hope you don’t get towed or fined. When we arrived, there were already four cars lining the keep clear zone where reception is so I had to do multiple laps of the block. Reception told us to just “park wherever”. Once checked in, there was plenty of parking for guests and we never had any issues finding a parking space. The location of the resort is great. Very central to the main shops, restaurants, bars. The beach is less that 500 meters away and there are lots of touristy things to do in the immediate area. We stayed in a 3 bed, 2 bathroom apartment with a pool view. It had two queen beds and two single beds which worked for us (2 adults and 3 kids). The beds were rock hard with springs poking through so sleep wasn’t very restful. The general state of the room was pretty disgusting. There were stains on the curtains, carpets and walls. The artwork had tears in it. The balcony furniture was rusted and peeling. All of the furniture in our apartment was very old and cheap quality, beds, couches and dining chairs were uncomfortable. The wardrobes in each of the bedrooms had three hangers each and the master bedroom had no drawers at all to put clothes in. The appliances in the kitchen were very well worn and some well past any kind of useable state. For a room that was supposed to accommodate 6 people, there were two 2 seater couches which meant we couldn’t all sit down to watch TV at once. One of the couches was fine but the other was rock hard and not able to be sat on for any extended period. There were only 3 chairs on the balcony, so again only half our group could sit out there at any given time. The TV didn’t work, but maintenance came up within 20 minutes of reporting it and fixed it. The maintenance guy was amazing, in fact all the staff were great. Really friendly and helpful. There’s no room service, mini bar or in room food delivery. You could order limited food from reception, but you have to go down to collect it, so it was easier and cheaper to just go to Coles. The room has a full kitchen however, with no cleaning supplies actually using the kitchen involves purchasing all your own cleaning products. Housekeeping only comes once a week and they do a pretty ordinary job. The floor was sticky and there was a residue over everything they “cleaned”. They didn’t top up any of the supposedly “complimentary” things like tea, coffee or shampoo. I guess for $7000 I don’t expect to have to supply my own bin bags and dish soap, especially when you get fined for not cleaning up!! What I learnt while we were here is that all of the apartments are individually owned and Mantra just manages them. What this means is there is no consistency across any of the rooms. If the owner maintains the room and puts care into it, you might get a nice room, working appliances and modern fittings but, as in our case, if the owner doesn’t, you get a room that is run down with rock hard beds and which hasn’t had a coat of paint in more than a decade. The public areas of the resort appeared to be well maintained, clean and tidy. There was no rubbish, hazards or mess. There were plenty of chairs and sun lounges. Each of the outdoor pools had BBQ,s and plenty of tables and chairs. We stayed for a 10 day period and during that time, none of the spas were operational, the sauna was closed for maintenance and the theatre was closed. There are three pools, the beaches in the sky which is the big one, an indoor heated pool and another smaller outdoor pool. The indoor heated pool was quite small and was often over crowded, especially on days where the weather wasn’t that good. Given the size of the resort, the indoor pool is woefully inadequate. There really isn’t much for kids to do here. There is a really small and kind of pathetic playground suitable for really young kids only. The kids games room has about a dozen coin operated arcade games and a handful of claw type vending machines where the prizes had been in them so long they were faded beyond recognition. The games machines all needed maintenance as they tended to swallow the kids coins without registering a credit more often than not. There are no ball games allowed in the resort and we frequently heard kids getting told off for playing on the grassy areas despite not bothering anyone. Meanwhile, despite the resort having signs up everywhere saying there was to be no parties, several nights we witnessed rowdy drunk adults playing loud music in the pool areas driving other guests away and nothing was said. One final thing worth noting is that we received a notice that a mandatory Body Corp fire inspection would be taking place the following day and that if we weren’t home, we needed to arrange for a key to be left before 5pm the day before. First off, as a guest of a resort, this is not my issue to be dealing with. Secondly, notification was made by somebody slipping a piece of paper under our door while we were out. When they turned up the next day, early enough that my kids were still in bed, they just let themselves in and we had to stop them from going into the kids bedrooms. I understand fire inspections are important but this is not the way to go about it. These should be organised between guests and Mantra needs to take responsibility for it, not put this on guests. Would I stay here again? Honestly, probably not. The price point is just too high for what you get and that you can’t be sure what standard the room will be. We essentially paid for a 4 star prices and got a 2 star experience.

Dear Tatterededges, Thank you for taking the time to tell us about your experience at Mantra Towers of Chevron. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvia Ambrose General Manager Mantra Towers of Chevron

Big Disappointment

คะแนนจาก Tripadvisor 1.0/5

TheAussieHousewife รีวิวที่ได้รับการรับรองจาก TripAdvisor

Let’s start with what was good: Location and views are this hotels best features. You are right in the middle of everything restaurants, cafes, short walk to the beach and cavill, our 3bdrm apartment had views of both the beach and surfers city. Rooms: this is the worst part. It was grubby it was outdated, the couches were so gross with stains and marks we didn’t sit on them but when my daughter tested it out the springs were all ruined. The floors were sticky and the rooms had a general yucky smell almost like sweat. The beds were very uncomfortable, we didn’t get one good night sleep in our 5 night stay, our queen bed was most certainly a double which is squishy for the average two adults. Thank god I brought my own pillow! The air conditioning doesn’t work well so we couldn’t get relief from the heatwave during our stay. The hallways and lifts are not air conditioned so it’s very hot and extremely muggy during the afternoons and so we’re our rooms as the air conditioning doesn’t was so weak the afternoons were hot. Facilities: Generally pretty good although the lagoon pool quickly over crowds and not much seating. Lap pool gets no sun. Parking came with our 3bdrm which was handy. Getting around the resort needs better signage because you can’t find things without a map. Service: other than a friendly smile when you check in and out that’s it. No new towels no beach towels like most other 4 star hotels, no room cleaning. This is not a 4 star hotel, it’s best described as a run down 3 star hotel that was great when it first opened as a 4 star, my husband happened to stay here years ago when opened and he said it hasn’t been updated since. Didn’t enjoy our stay sadly all I wanted the whole time was to change hotels. It was just a big ICK. It’s important to note lots of families stay here as it is affordable, I generally prefer higher class hotels and because it was 4 star that’s what I expected to get. That’s why it’s disappointing. It is good for families, just no longer a 4 star as it desperately needs upgrading.

Dear Valued Guest, Thank you for taking the time to share such a detailed review of your recent stay. We're pleased to hear that you appreciated our central location and stunning views, which truly are highlights of our property. However, we regret to learn that the condition of your room and some aspects of your experience did not meet your expectations. Your concerns about cleanliness, outdated furnishings, and air conditioning have been noted, and we will be discussing these with our team to ensure they are addressed. We appreciate your feedback regarding the facilities and signage, as well as the service gaps you experienced during your stay. While our serviced apartments operate differently from traditional hotels, we aim to provide clear communication and amenities that meet our guests' needs. We acknowledge that the property would benefit from updates and are committed to ongoing improvements. Your comments serve as valuable input to help us enhance the experience for our guests. Thank you for choosing to stay with us and for sharing your thoughts. We hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future. Kind regards, Sylvia Ambrose General Manager Mantra Towers of Chevron

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