Novotel Surfers Paradise 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 4 534

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Opis

O hotelu

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Nasze pokoje

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Lokalizacja hotelu

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

Pozycja GPS:-28.0029127, 153.4286896999

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

BLVD Café & Bar

Zdjęcie nieumowne

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 4 534

Ocena TripAdvisor  3.5/5  Liczba opinii: 1 376

Brilliant location.

Ocena na stronie TripAdvisor 4.0/5

619debk Couples - Opinia zatwierdzona w TripAdvisor

Lovely 3 night stay in a Deluxe Room overlooking Cavill Ave, the city and with ocean and Hinterland views. The room and bathroom are newly renovated and of a good size with large TV, fridge, hairdryer, iron and ironing board. There’s fabulous large toiletries provided, plus great hot shower. Breakfast has everything available in a buffet style. I personally prefer a cooked to order but we were still very satisfied. Reception staff were great especially Marvin who brought up our luggage. We were very pleased to have a birthday cake, bottle of Brut and balloons for my husband’s 80th in our room on arrival. The hotel is having some maintenance work done which is great as the lobby could do with an upgrade. It looks tired and outdated. All in all the location is brilliant so close to everything, G Link tram, shopping, restaurants, beach, river cruise and entertainment venues.

Dear 619debk, Thank you for taking the time to write a Trip Advisor post and your 4 star rating following your recent stay here at Novotel Surfers Paradise, it is always great to receive positive feedback from our Birthday guests! I will share your comments with my Team including Marvin as I know that your experience will serve as encouragement to everyone as we strive to continuously improve the quality of our products and services. I am happy that you enjoyed so many aspects of the Hotel including it's great location in the heart of Surfers Paradise and would like to share with you that an A La Carte breakfast menu is available in BLVD Cafe & Bar on the Ground Floor of the Hotel. Thank you again for your post 619debk, and my Team and I do hope to welcome you both back to Novotel Surfers Paradise in the near future for another great stay! Best Regards, Paul Morton General Manager Novotel Surfers Paradise

HUMMM… 4 star for me

Ocena na stronie TripAdvisor 4.0/5

Trave1Bandit Opinia zatwierdzona w TripAdvisor

I stayed here only for a couple of days on business. Mixed feelings, although I must say that I did enjoy my stay. Hence the 4 star rating… but still need that extra “umph” to get my 5 star rating. So here it is: POSITIVE POINTS: + Stayed on the 35th Floor. WOW, what a view. Being this high up, almost no noise from the busy area. + I must commend the cleaning staff… the room was impeccable… and the common areas are also spotless, despite the works going on outside. + I will also say that the staff… be it in the reception… in the bar… or anywhere else – they are simply an asset to the hotel. EXCELLENT, my friends. + Of course, as most people will mention, it is right in the center of where you should be. A short walk to the beach… restaurants… bars… an anything you actually need. + Sleep quality is amazing. Bed comfy – pillow to my liking and simply relaxing. + Gym, for this type of hotel is great. Good equipment… all working perfectly. + Modern feeling in all areas SO-SO: +/- OK… so works are going on in the area, including lifts. Makes things awkward, especially in peak hours. The lifts take forever to arrive. I know that it is to improve things… but unfortunately, I was there during improvement works. +/- Swimming pool area… just so-so +/- Honestly speaking for the price of breakfast, I would recommend improving. No cheese, for example. +/- I must recommend that management looks into improving the Bathrooms. Don't get me wrong, they are not bad... but could use an update. NEGATIVE POINT: - Noting really to mention in this section, which is a pleasure to report. SUMMING UP: YES… I will return to this place. I know that the works going on is for improvement, and maybe next year, when I am back… everything will be perfect. Thanks.

Dear Travel1Bandit, Thank you for taking the time to write a detailed Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests! I will share your comments with my team, as I know that your feedback will serve as an encouragement to everyone as we strive to continuously improve our service to our guests. I am pleased to read that you enjoyed your overall stay with us here in the heart of Surfers Paradise and take your So-So comments positively and constructively as we work to improve the Hotels products, infrastructure and facilities. Thank you for your comments regarding your room and it's great view and contained the Novotel Live N Dream bed for a very comfortable night's sleep which was supported by a wonderful pillow. Thank you again for your comments Travel1Bandit and my Team and I do hope to welcome you back to Novotel Surfers Paradise next year when we will be able to share the latest improvements with you to create another memorable stay, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Just location only

Ocena na stronie TripAdvisor 1.0/5

SANJEEV D Rodziny - Opinia zatwierdzona w TripAdvisor

I will not suggest anyone with a veggie family & healthy choice of brekfast persons to stay here. The staff especially the receptionists are already not as per requirement also they do not have a smiling attitude. Talking to them looks as if u had done a crime & asking for a sorry. Breakfast is a good English one but if u r health conscious then u will be disappointed Then again if u r veggie then bread & butter is the only good option. Hospitality is worse. The only good thing is the location. U can find everything nearby

Dear SANJEEV D, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, the service of our guests is of utmost importance to my Team and I hence I am disappointed to receive such comments. I am sorry to hear that your interaction with the Reception Team member was not a more positive one and did not instill confidence that the Hotel provides the nigh levels of service that one expects at Novotel, please accept my apologies. I have shared your feedback regarding breakfast with the Executive Chef as we are always striving to improve our products and services to deliver a balanced breakfast offering which caters for a wide range of guest preferences. To that end there are a number of Vegetarian options including freshly made omelets from the omelet chef and we also offer gluten free items accompanied by a range of milks for those guests who do not consume regular cows milk. For any further requirements or food intolerances the Breakfast Team are always happy to help ensure that our guests have the best start to their day. In addition the Hotel offers a number of A La Carter vegetarian breakfast options in BLVD Cafe & Bar on the ground floor. On a positive note i was pleased to read that you enjoyed the central location of the Hotel in the heart of Surfers Paradise with all of the attractions and services at your finger tips. Once again, SANJEEV D I am sorry that your experience with us was not a more pleasant one for you and your Family's and I do hope that you change your mind and provide my Team and I with the opportunity to welcome you back again in the future to create some better memories for you all and restore your faith in the service that we offer our guests, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Excellent stay

Ocena na stronie TripAdvisor 5.0/5

NathaenM Friends getaway - Opinia zatwierdzona w TripAdvisor

We had a one night pop in to end our hectic week of travels. Check in was fine (even got in early). Family room 3511 was fantastic with great views and super comfortable beds!!!!! I would be more than happy for you guys to ship the king bed to me…..address is on file 😂 Breakfast had a great range and was super fresh! Love the bathroom shampoos etc…..even the kids loved it. Looking forward to a slightly longer stay later in the year! Well done Novotel.

Dear NathaenM, Thank you for taking the time to write a Trip Advisor post and your 5 star rating following your recent stay here at Novotel Surfers Paradise, it was great to read your comments. It is always a pleasure to receive positive feedback from our guests and I will share your comments with my Team as I know that your experience will serve as encouragement to all of the Team as we strive to continuously improve the quality of our products and services. I am happy that you enjoyed your early check in into your Family Room with it's great views and the super comfortable beds followed by a super breakfast the next morning. Thank you for your endorsement NathaenM, and my Team and I do hope to welcome you back to Novotel Surfers Paradise for a longer stay next year for another enjoyable stay! Best Regards, Paul Morton General Manager Novotel Surfers Paradise

No way

Ocena na stronie TripAdvisor 3.0/5

Werner M Opinia zatwierdzona w TripAdvisor

Well located but service and room conditions let it down. Noisy pipes at night. Water leaking from taps and fridge. Maintenance fixed what they could, but only after I got hold of them myself. Concierge absolutely no help at all. Not what I expected from a hotel like the Novotel

Dear 231wernerm, Thank you for taking the time to post a Trip Advisor review following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive feedback from our guests. I am sorry that you encountered leaking taps in your room during your stay and you had a further issue with your fridge which I am pleased Engineering were able to rectify for you. I apologise that you did not find Concierge responsive to your requests and i have shared your feedback with the guest Welcome Manager to ensure that our Team are confident to assist our guests whatever their requests may entail. Ona positive note I was pleased to read that you enjoyed the great location of the Hotel here in the heart of Surfers Paradise. I appreciate you sharing your experiences with us 231wernerm and my Team and I do hope to welcome you back to the Hotel in the future for a more enjoyable stay, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

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Recenzje naszego hotelu napisane przez podróżnych

  • 2 863 Liczba opinii 9.2/10 Lokalizacja
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  • 2 999 Liczba opinii 7.7/10 Obsługa
  • 140 Liczba opinii 3.7/10 Internet
  • 1 629 Liczba opinii 5.3/10 Komfort
  • 1 463 Liczba opinii 4.8/10 Czystość
  • 1 224 Liczba opinii 4.7/10 Udogodnienia
  • 992 Liczba opinii 7.4/10 Śniadanie

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