Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 2 477
Novotel Surfers Paradise
Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Pozycja GPS:-28.0029127, 153.4286896999
Dostęp: 11 km / 6.84 mi 20 min drive
Zameldowanie od: - Wymeldowanie do:
Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.
Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .
Opinie naszych gości
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Attentive staff fixed an issue which helped make this an enjoyable, value for money stay.
Ocena na stronie TripAdvisor 4.0/5
Anthony V Couples - Opinia zatwierdzona w TripAdvisor
We checked in on Australia Day and our room's air conditioning wasn't working. By the end of the day, they had moved us to a better room. Even better, whilst this was originally for 2 nights whilst they sorted another room, they managed to fix it and kept us in the room for our entire stay. The front desk staff were attentive and found ways to fix the problem made more challenging as Australia Day would have had fewer staff given the holiday. Sheridan, AB, and an Italian speaking lady (can't recall her name) were just brilliant. A big thanks. Otherwise, we had a good value package, bed/shower were excellent, breakfast was delicious and coffee at the ground floor cafe was first rate. Highly recommended as a good value for money stay right in the centre of Surfers Paradise.
A perfect spot for explore GC
Ocena na stronie TripAdvisor 4.0/5
gwsydney Rodziny - Opinia zatwierdzona w TripAdvisor
Perfect location and great view. Walk to everywhere and we watched firework on the balcony. The room was clean, spacious and service staff were very friendly. As a hotel it ticked most of the boxes, apart from being an old hotel I can’t really blame anything. The parking is however really hard, the hotel shares parking with the shops and it is normally packed.
Dear gwsydney, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests. Thank you for your comments regarding your experience with us which I am happy to read was a memorable New Years Eve, staying in the heart of Surfers Paradise where you were able to watch fireworks on the beach from your balcony. I am sorry to read that car parking was busy at times during your stay due to it being a peak time for Surfers Paradise. Thank you for sharing your comments gwsydney and my Team and I do hope to welcome you back to Novotel Surfers Paradise in the near future when we can look after you once more, Best Regards, Paul Morton General Manager Novotel Surfers Paradise
Can you sleep in a nightclub?
Ocena na stronie TripAdvisor 2.0/5
THG74 Rodziny - Opinia zatwierdzona w TripAdvisor
After taking half an hour to check in four guests in the queue in front of us, we were shown our room. It seemed okay, but we kept discovering issues. Broken tv remote, broken ironing board, internal phone system not working, broken hair dryer (which had a huge power surge and exploded in my hand!), hot water in bath didn’t work, water damage on the ceiling was just painted over, unsealed shower screen (meaning the whole bathroom literally flooded with every shower)… Plus, I don’t think I’ve stayed anywhere in years that still charges for internet use! The cafe downstairs is so poorly lit it looks closed. We honestly didn't think it was open every time we went past. Dirty plates left outside at 8pm (after room service) were still outside the room at 8am the next day. But the worst part, by far, is the noise. At night the constant doof doof doof from the nightclub below rattles the room. It needs far better soundproofing. It is impossible to sleep! I have never stayed at any hotel that has that much noise at night. The whole place needs attention. It’s out of date and existing purely on location. But you can tell from the exhausted reception staff, constantly dealing with complaints, that no-one higher up cares.
Dear THG74, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, I am sorry that you experience did not live up to your expectations, please accept my apologies. I am sorry that you were delayed at Reception and I can understand that this was not a great start to your stay at the Hotel. I am very disappointed to read about the list of items that required attention in your room and that it was not prepared to the high standards expected at Novotel Surfers Paradise and I have shared your review with the Chief Engineer and Director of Rooms for their immediate attention. The Hotel is currently experiencing issues with some of the internal phones lines and we are working closely with our phone hardware suppliers to rectify this issue in a timely manner and I am sorry for any inconvenience that this caused you. Wi-fi at the Hotel is complimentary for all Accor Live Limitless loyalty members and I am sorry if this was not explained at check in to provide you with the opportunity for complimentary access to the system during your stay. The Hotel is located in the heart of lively Surfers Paradise and I am sorry that you were disturbed by external noise during your stay, particularly at night. Thank you for your comments THG74, rest assured that my Team and I are continually striving to improve both the products and services at the Hotel and my Team and I do hope that we are able to welcome you back in the future when we will be able to share these changes with you and that you can experience a more enjoyable stay with us. Best Regards, Paul Morton General Manager Novotel Surfers Paradise
Ocena na stronie TripAdvisor 3.0/5
brskc Rodziny - Opinia zatwierdzona w TripAdvisor
As an Accor Platinum member you would expect that your patronage and years of loyalty would be rewarded but unfortunately not here. Firstly we requested an early checkin due to an early arrival and this wasn’t able to be facilitated. We also requested a late checkout for 13:00 which again was not accommodated even when advised at checkout that the hotel was only half full for this day .No complimentary drinks on arrival or to be used at the bar during our 5 night stay which is normally provided in your welcome letter or by staff on checkin. No room upgrade provided, rooms were not cleaned daily and we had to repeatedly chase housekeeping for fresh towels etc. Rooms and hotel very dated and requiring some TLC. We left bitterly disappointed with our accommodation and service. When we book another holiday to this corner of the globe we will seek accommodation elsewhere!!
Dear brskc, Thank you for taking the time to write ew Trip Advisor review following your recent stay at novot5el Surfers Paradise, I am sorry that your stay did not live up to your expectations, please accept my apologies, as an elite Accor Live Limitless loyalty member your feedback is very important to me. I am very disappointed that you were not recognised from the moment of your arrival at the Hotel and I can understand your frustration at not receiving the usual entitlements of an elite member including early check in and late check out, welcome amenities and complimentary drinks vouchers for use at the bar. I have shared your review with our Guest Experience and Loyalty Manager so we can both investigate and understand why your arrival was not flagged in our daily arrival list which we both review personally every day and we do both understand why you were disappointed with your stay for which we are truly sorry. Thank you for sharing your experience brskc and my Team and I do hope that you change your mind that if you do travel to Surfers Paradise again in the future you give us the opportunity to look after you better - more reflective of the true way in which we welcome our Accor Live Limitless Platinum members. Best Regards, Paul Morton General Manager Novotel Surfers Paradise HA7p0firstname.lastname@example.org
Ocena na stronie TripAdvisor 3.0/5
Go48460150814 Opinia zatwierdzona w TripAdvisor
You can hear the lifts travelling up and down inside the room of all hours, the room TV has limited channels watch, service is average, breakfast is good, for the money we paid we would not stay again.
Dear Go48460150814, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our guests. Thank you for your comments regarding your experience with us and I am sorry if you were aware of the internal noises of the lift travelling in the building, Reception are always happy to arrange a room move for guests subject to availability if they are not happy with the room allocated to them. The Hotel offers a wide range of digital TV channels and further to guest feedback has removed traditional items such as pay on demand movies and Foxtel to provide a casting option which allows our guests to stream and watch content of their choice. Thank you for sharing your comments Go48460150814 and my Team and I do hope to welcome you back to Novotel Surfers Paradise in the future when we can help create some better memories for you, Best Regards, Paul Morton General Manager Novotel Surfers Paradise
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price