Novotel Surfers Paradise 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 4 454

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Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

Opis

O hotelu

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Nasze pokoje

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Lokalizacja hotelu

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

Pozycja GPS:-28.0029127, 153.4286896999

Telefon
Faks +61 7 5592 0026

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

BLVD Café & Bar

Zdjęcie nieumowne

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 4 454

Ocena TripAdvisor  3.7/5  Liczba opinii: 1 433

Great Location

Ocena na stronie TripAdvisor 4.0/5

BeachAny Opinia zatwierdzona w TripAdvisor

We have just returned from a five-night stay at Novotel Surfers Paradise in a Superior Ocean Front room. The positives first: the location is fantastic, right in the heart of Surfers Paradise and close to everything. The room was spacious, the ocean views overlooking Cavill Avenue were excellent. Check in was smooth and a special mention to Nathan, who was wonderful. I had bought flowers and chocolates for my friend’s room as she joined us for one night to celebrate our birthdays and he made sure everything was beautifully arranged, including a bottle of wine and a cupcake, which was a lovely touch. Unfortunately, several service details were lacking throughout our stay, which was disappointing given the hotel’s reputation and pricing. There was no spare toilet roll in the room, only the one already on the holder, we had to contact reception to get more. The soap dispenser in the shower ran out and was not replenished. Milk was not replaced after housekeeping and rubbish was not removed when the room was serviced. There were also no plates or cutlery provided in the room. When I called reception, I was initially told to collect them from the restaurant myself. After raising my concern, I was advised they would be delivered, however after waiting 40 minutes nothing arrived and I ended up collecting them myself so we could eat our takeaway on the balcony. There were times when no one answered, it took a few calls to get through or you just give up all together. Pool service lacked attention to detail, with empty cocktail glasses not cleared when new drinks arrived. A receipt also fell from the tray and was left to blow away in the breeze until I picked it up myself. Breakfast was extremely busy and appeared understaffed. Cutlery was not replenished the staff member cooking eggs was clearly overwhelmed managing multiple orders. While these may seem like small things individually, together they detracted from what should have been a quality stay. Having worked in hospitality for over 20 years, these are the basic details that make a difference. Great location and views, but service consistency needs improvement to match the price point.

follow up previous reviews

Ocena na stronie TripAdvisor 3.0/5

Raafat S Opinia zatwierdzona w TripAdvisor

Follow up my last year review . Nothing much has changed . It is mainly the convinient location and a brilliant friendly manager Lorrele otherwise the breafast bar has not improved at all if not worse while the price has gone up again ! Accor privillages are declining gradually towards complete withdrawal sooner or later ! Total rating should be 3.5 maximum

Noisy, rude guests have become the norm here - Avoid if you value sleep

Ocena na stronie TripAdvisor 3.0/5

jtalb1989 Opinia zatwierdzona w TripAdvisor

We have stayed at this hotel on and off since 2022, and while the hotel has always had its downsides, we still valued the comfort, cleanliness and location, so were willing to ignore little quirks. After our recent stay here during December 2025, we have resolved to not return to this hotel. Every single night since we have been here we have been kept awake all night by rude, noisy guests yelling, playing loud music, slamming doors as if the doors have somehow personally wronged them, and yelling obscenities in the halls. Reception says "report it", but how does one report it when every time you call down to reception no one answers and the phone just rings out? The couple of times we did manage to get through, security just came up, lightly tapped on the noisy guest's door and very timidly asked them to keep the noise down. That's not action. It appears that this hotel is marketing itself, and pricing itself, to a specific type of clientele which, quite frankly, should not be synonymous with the Accor brand, and certainly not the Novotel brand. The kind of antics we have put up with during our stay are the kind I would expect to encounter at some bogan backpacker joint. After many mostly positive stays over the years, this has been a deal breaker, and we will not be back.

Ocena klientów 4.0/5

Adrian B. Pary - Opinie potwierdzone ALL

Hotel w dobrej lokalizacji, pokoje bez zarzutu, czysto. Obsługa bardzo uprzejma. Korytarze wymagają remontu.

Holiday

Ocena na stronie TripAdvisor 4.0/5

Singhe Opinia zatwierdzona w TripAdvisor

Travelled with the family. location is very convenient for transport, shops and the beach. Room was okay but can be improved.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 3 304 Liczba opinii 9.2/10 Lokalizacja
  • 4 478 Liczba opinii 6.4/10 Pokój
  • 3 191 Liczba opinii 7.2/10 Obsługa
  • 123 Liczba opinii 4.2/10 Internet
  • 1 684 Liczba opinii 5.5/10 Komfort
  • 1 610 Liczba opinii 4.6/10 Czystość
  • 1 550 Liczba opinii 4.2/10 Udogodnienia
  • 1 198 Liczba opinii 7/10 Śniadanie

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