Novotel Surfers Paradise 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 4 300

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Opis

O hotelu

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Nasze pokoje

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Discover

Lokalizacja hotelu

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

Pozycja GPS:-28.0029127, 153.4286896999

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

BLVD Café & Bar

Zdjęcie nieumowne

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 4 300

Ocena TripAdvisor  3.5/5  Liczba opinii: 1 370

Comfortable and central location in Surfers Paradise

Ocena na stronie TripAdvisor 5.0/5

Havenago A Opinia zatwierdzona w TripAdvisor

We were checked in with Sheridan, a lovely lady who is very well mannered. She showed us a map of the rooms and asked which would suit us best. Thank you Sheridan. Breakfast was good and we had excellent service from Ann. She was polite and helpful and when I had some food related questions she was knowledgeable and rectified the problem I had. We booked an extra night after arrival which was a little frustrating as this couldn’t be done through the reception, but required us to call booking and request an additional night. This also led to some confusion when arriving from breakfast the following morning, but the maître was polite and competent and covered their error. Will stay again.

Location, location, location!

Ocena na stronie TripAdvisor 3.0/5

AnthonyW739 Opinia zatwierdzona w TripAdvisor

The Novotel is situated in the heart of Surfers Paradise with Cavill Avenue literally just around the corner. The beach is only a 2 minute walk away and the hotel is also situated above the Paradise Centre which can come in handy. The ocean view king room was well laid out, bed was comfy, water pressure in the shower was fine and had plenty of hot water. A small balcony afforded great views of Surfers and the coastline. The building is definitely showing its age and my only gripe about the room was the A/C struggled to get below 21 degrees. When I raised this with reception, I was advised that nothing could be done. The buffet breakfast was your typical spread, and included an egg station although the omelettes themselves were hit and miss. Overall a good choice if you are looking to stay in the heart of surfers and be close to the beach and always a good idea to request a room on a high floor.

Dear AnthonyW739, Thank you for taking the time to post a Trip Advisor review following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive feedback from our guests. I am pleased that you enjoyed your room and I am sorry that you found that the air conditioning would not go cooler than 21 degrees and I will share your comments with the Chief Engineer. Thank you for your comments regarding the exterior of the building and I would like to share with you that the building painting project will commence in April 2024 which will re-establish the Hotel on the Surfers Paradise skyline. I appreciate you sharing your experiences with us in the heart of Surfers Paradise AnthonyW739 and my Team and I do hope to welcome you back to the Hotel in the future for another enjoyable stay, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Worst customer service ever experienced

Ocena na stronie TripAdvisor 1.0/5

David P Opinia zatwierdzona w TripAdvisor

Terrible check in experience with staff that were definitely not helpful. It is obvious they do not enjoy their jobs nor trained in customer service. I didn’t ask for anything complex beyond checking into my room and it felt like an inconvenience- recommend a different hotel if you value service

Dear davidG8363FI, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, the service of our guests is of utmost importance to my Team and I hence I am disappointed to receive such comments. I am sorry to hear that your interaction with the Reception Team member at Check-in was such a poor one and did not reflect the great service that you would expect at Novotel, please accept my apologies. Once again, DavidG8363FI I apologise for this experience and I do hope that you change your mind and that my Team and I have the opportunity to welcome you back again in the future to create some better memories for you, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

It still has it but needs work

Ocena na stronie TripAdvisor 4.0/5

RickandMichelleB Opinia zatwierdzona w TripAdvisor

The hotel is a lovely hotel and the staff are very friendly and helpful. We have been there quite a few times both when in was the Grand Chancellor and now the Novotel. The problem is it is beginning to look its age. Our bathroom was 'tired' with marks (NOT mould) in the grout, little patches of paint peeling, Pool area needs revamping - maybe a bigger one. Pricing is still on the high side making it hard to justify value for money. Another minus point is that a lot of the services such as the cafe in the lobby are cash free purchases but you are then hit with a small percentage charge for using your card. I know we are talking a few cents but its annoying

Dear RickandMichelleB, Thank you for taking the time to write a Trip Advisor post following your recent stay at Novotel Surfers Paradise, it is always a pleasure to receive positive feedback from our return guests! I am pleased to read that you enjoyed your overall stay with us here in the heart of Surfers Paradise and I will share your comments with my team as I am sure will that your feedback will serve as an encouragement to everyone at the Hotel as we strive to continuously improve the quality of our products and services. Thank you for your comments regarding your bathroom and I would like to share with you that the Hotel is commencing an in-room project which will see every in the Hotel room receiving thorough attention to any identified issues. In conjunction with the interior of the Hotel we will also be repairing and painting the exterior of the building which I am sure will see it being established as a new icon of the Surfers Paradise skyline. Thank you again for your comments RickandMichelleB and my Team and I hope to welcome you back to Novotel Surfers Paradise in the near future for another memorable stay with us, Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Great location, would return

Ocena na stronie TripAdvisor 5.0/5

Dream45048291502 Opinia zatwierdzona w TripAdvisor

34th floor view from hotel balcony was lovely, nice to sit and have a drink and eat breakfast. The room was nice, albeit a little dated but very spacious. I visited the gym and the equipment was good, one of the better hotel gyms I've used. Great location, very central to Surfers Paradise. Would not hesitate to book again. Thank you

Dear Dream45048291502, Thank you for taking the time to write a Trip Advisor post and your 5 star rating following your recent stay here at Novotel Surfers Paradise, I was very pleased to read your- comments. It is always a pleasure to receive positive feedback from our guests and I will share your comments with my Team as I know that your experience will serve as encouragement to everyone as we strive to continuously improve the quality of our products and services. I am happy that you enjoyed training in the Hotel's gym which was upgraded in 2023, now offering our guests access to great range of high quality fitness equipment from TechnoGym and also includes Peloton fitness bikes for anyone who wants to maintain their cycling programs. Thank you for your endorsement Dream45048291502, and my Team and I do hope to welcome you back to Novotel Surfers Paradise in the near future for another great workout and stay! Best Regards, Paul Morton General Manager Novotel Surfers Paradise

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 2 723 Liczba opinii 9.1/10 Lokalizacja
  • 3 898 Liczba opinii 6.1/10 Pokój
  • 2 863 Liczba opinii 7.6/10 Obsługa
  • 136 Liczba opinii 4/10 Internet
  • 1 581 Liczba opinii 5.1/10 Komfort
  • 1 419 Liczba opinii 4.5/10 Czystość
  • 1 152 Liczba opinii 4.3/10 Udogodnienia
  • 952 Liczba opinii 7.2/10 Śniadanie

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