Novotel Surfers Paradise 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 5 283

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Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

Opis

O hotelu

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Nasze pokoje

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Lokalizacja hotelu

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

Pozycja GPS:-28.0029127, 153.4286896999

Telefon
Faks +61 7 5592 0026

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

BLVD Café & Bar

Zdjęcie nieumowne

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 5 283

Ocena TripAdvisor  3.5/5  Liczba opinii: 1 406

very poor customer service

Ocena na stronie TripAdvisor 1.0/5

SamehFaam Rodziny - Opinia zatwierdzona w TripAdvisor

The manager (Renee) was very rude to us and she represented a very poor customer service and quality. very bad experience

Total shame

Ocena na stronie TripAdvisor 1.0/5

BigMarco13 Rodziny - Opinia zatwierdzona w TripAdvisor

I don't like bashing but this was just too much to handle lol. The hotel is old, dirty, graffiti on the walls of the corridors, safes not working, no decaf at the coffee place, small beds with very soft mattresses where you sink, no coffee machines in the room, the pool's water was murky to say the least.....the staff was rude, a part for a young japanese trainee who went out of her ways to make us feel better. They have 5 elevators but it always takes at least 8 mins to arrive at the ground floor or to your floor. it's hard to believe it maintains a 4 stars standard. We waited 35 minutes (no joke: really 35 mins) for the elevator on our check out. Couldn't walk down the 12 floors due to our luggage with 2 kids... but we considered it after 20 mins which seems already ridiculous... Tried to call the reception during that time, no one ever picked up.. All this was bought to the attention of the manager who didn't apologies of endorse her role at all, she just kept on saying that it wasn't her fault or her responsibility.. I have worked over 20 years in hospo and I have never seen so many attitude issues amongst the team members in one single place! Been a loyal member of ALL for several years but this was clearly not up to standard, the hotel and the management kind of ruined our stay to be honest. Accor needs to do something about this place and it's management, I would clearly NOT recommend staying there at this stage, sorry guys!

disappointment

Ocena na stronie TripAdvisor 2.0/5

Raafat S Opinia zatwierdzona w TripAdvisor

Cutting corners at all levels starting from lack of the convenient inclusions in the bathroom, the flooding shower floor due to lack of any barrier into the rest of the bath area and lack of a different type of pillows for a a comfortable stay ! . The breakfast bar has not got any type of cheese as usual anywhere else! Coffee self-serve quality in this bar is the lowest ever unless you buy it separate inside the same bar!!!!!!!!!! The worst issue I have discovered after years with Accor that the membership privileges in any bookings or restaurants are not available not only in public holidays but there is an additional what is called : Blackout holidays dates list which has been released to me when I submitted my concerns to the reception .You can name it fine print conditions ! So if you are using this membership only for formal holidays then this Accor is not the right go for you. It is just a waste of money .Regardless a lot of Accor properties mainly Novotels are gradually disappearing or rejecting the membership privileges from all states which I believe they are not continuing this business name anymore!!! So the main positive issues about this Novotel Accor is the location in addition to this exceptional brilliant and friendly general manager called Lorrelle Barnett who does her best to keep things going otherwise I feel really sorry for what is left in Accor Novotels ! I am afraid I have already destroyed 2 of the 4 family membership cards and kept the other 2 till I leave the hotel (Accor) in few days for the last time

Wrong charge and bad attitude

Ocena na stronie TripAdvisor 1.0/5

Hana J Opinia zatwierdzona w TripAdvisor

we checked in yesterday and the staff who helped our checked in nicely offered good value of waiving some fees. we were super happy about it and he actually made our day after long drive to surfers paradise. that evening, I noticed that I paid about $600 more than I was supposed to pay. I called to front desk and asked details what I paid for or explanation of this price gap. the guy who answered my phone said he would check with his manager and called me back. few mis later he called my room and there was mistake and would credit or refund $300. and I asked again why it's only $300 and asked what's inside the bill and he connected the call to his manager, who's name is Alex. I thought he already knew the purpose of the call but he waited for me to explain again so I did. and he asked my room number.. I assume he must know the room number since I'm calling from my room but I answered his question. however I mistakenly gave him wrong answer, and he was like "nope. you are calling from XXXX. I started feel ashamed..I'm not Native speaker and I could be wrong for one number but his tone and manner was like.... not very good. 1. $600 price Gap. He was so confident that I had a wrong calculation and said "Open your booking confirmation email" and he was trying to calculate together with me. after summing up all numbers, it was confirmed my number was right. 2. fee waiver offered at check in. I mentioned him that we got some fee waive offer when we checked in. Then he was like "Nope. we can't make any kinds of offer like that". Again his attitude was really not right as the manager of hospitality. we didn't ask any kinds of offer and we didn't even expected anything. but the check-in staff was just so kind enough to give this offer and we very happily took it. if this offer was really something like can't be offered thing, this manager, Alex, could say "I'm sorry but there was a miscommunication". I felt like he was playing game like 'okay I'll give you 1, but I will take 2 back'. for those issue 1 and 2, Alex didn't express any apologies for their mistake and miscommunication. I felt none of respect during this conversation with him and I really hope his attitude would be more respectful to his customer in the future.

Excellent as always

Ocena na stronie TripAdvisor 5.0/5

D4498SJkevinc Rodziny - Opinia zatwierdzona w TripAdvisor

The family room is lovely, space around the corner for the kids with a TV (hide the remote if you don’t want them to have too much screen time). The beds are comfy and the room lovely. We slept so well. I love that it is in the heart of lots of entertainment for families. It’s a great place which we have been to many times over and will continue to enjoy. Pool was lovely as well.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 3 316 Liczba opinii 9.2/10 Lokalizacja
  • 4 602 Liczba opinii 6.5/10 Pokój
  • 3 364 Liczba opinii 7.5/10 Obsługa
  • 135 Liczba opinii 3.3/10 Internet
  • 1 819 Liczba opinii 5.6/10 Komfort
  • 1 634 Liczba opinii 5/10 Czystość
  • 1 449 Liczba opinii 4.4/10 Udogodnienia
  • 1 207 Liczba opinii 6.9/10 Śniadanie

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Surfers Paradise - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.