Never leave a review normally and have had mostly positive experiences with Accor, Was accosted by security, dirty room, less than helpful staff, and too many other disappoints to include in 200 characters

We booked at The Sebel for a inner city (mid week) stay. we found the staff to be most helpful and accommodating but the facilities are a bit tired and worn and the place could do with a good paint (and preferably not purple!) as the corridors are quite dark. While it was advertised as having kitchen facilities the bare minimum was provided, no cooking utensils, one saucepan and a sandwich maker was all that was provided. We only had breakfast in the room (had brought our own) so the lack of kitchen supplies wasn't a problem for us but might be if you planned to cook. We only received one towel each, no hand towels or face washers and the smallest packet of soap I've ever seen. I did ask for more pillows and the staff were most obliging but should you have to ask for basics like hand-towels?

Suitable apartment in a reasonable location with adequate local shopping and eating facilities. Rooms are quirky if without a balcony. Evening in house eating is limited depending what day of the week it is.

The service from staff excellent, however would have thought for 3 night stay would have got a change of towels. Rooms made up as requested. Could use a better quality garbage bag not very hardy. No problem with parking

Great stay, Apartment was clean and we enjoyed all the facilities including gym pool and sauna.The Hotel is well located next to the City but also near the water with some good restaurants and cafes near by.

Lots of highlights. Biggie for me was the lap pool which actually was a genuine 25 m lap pool and not a pretend one. My friend who was travelling with me was ikewise impressed with the quality of the gym equipment. We really enjoyed the breakfasts at Cafe Capri and were sorry it wasn't open more frequently at night. While all the staff were really good, a special pat on the back needs to go to the cafe staff. The daily room service - we were there for a week - was much appreciated. An obvious bonus is the property's location in the free tram zone with very easy access to the closest tram stop. We both would definitely stay there again. Only reason the sleep quality got one less star was that there was a bit of nuisance value late night and early morning noise plus smokers on a balcony somewhere!

My wife and I enjoyed our stay at the Sebel. We laved the location and the beautiful water view. It was close to trams & other public transport. Also close to Etihad Stadium. The room was clean and had good modern facilities. Enjoyed a swim in the pool and a relax in the spa.

A really great stay at the Sebel, Docklands. There is obviously lots of hotels to choice from in Melbourne and we were really pleased with our decision. The hotel is in a great location, we enjoyed going into Melbourne CBD, but enjoyed going back to Docklands for the evening. Good customer service. The Café has a limited menu, however well priced and the food is fine. The free trams are two minutes walk from the hotel which is ideal. If you want to go on the bus tours, stops again near the hotel. Perfect.

Room was good as always. Only issue was that the air conditioner in the bedroom did not work at all. Room was either 505 507 or 509. Need bigger bins or at least extra bin bags as this is a self catering room. Nowhere to dispose of packages and rubbish from cooking etc.

This was a great location close to tram and Marvel stadium Beautiful Harbour views, on request. Comfortable, clean, well presented. Beautiful towels. We were not happy with check in as I had requested early check in with flight times from Perth but we could not get our room until 2.00pm. We left our luggage there and was told we would get a call as soon as a room was available. After walking the streets of Melbourne for over 6 hours after not having any sleep over night due to flying we went back to the hotel and thankfully our room was ready. However, we had not had a call to say the room was ready as promised. Very disappointing. We found the front desk staff not as pleasant and helpful as expected.

Great property, in good location easy access to airport by taxi/uber/car and free trams to the city and Southbank. Friendly and helpful staff in all areas. Only reason for not giving "excellent" is the restaurant isn't open every night and the menu is very limited.

Just love this property but it is starting to look a little shabby. Always clean, staff are always friendly and helpful and love the location. $10 - $20 anywhere in cabs around Melbourne. Or walk. Will definitely stay again but it could use a spruce up.

When I walked into my room it was way more than I expected. It was like an apartment rather than a hotel room. It was clean, warm, and welcoming. The decor was well done to make it feel like a home away from home. I thoroughly enjoyed my stay.

From the beautifully presented lobby to the well appointed and located rooms, the Sebel Docklands was a pleasure to stay in. It is close to Marvel Stadium, Southern Cross Train Station, the airport Skybus and all of Docklands' attractions. I stayed in a one bedroom water view apartment which was spacious, had a fully equipped kitchen and a lovely balcony looking out over the waters of Docklands. The room was quiet and the bed was very comfortable. There were a couple of minor details with the layout that weren't as convenient or as practical as they could have been (this is room 503 if layouts vary). For example, to use the bathroom at night, you had to leave the bedroom, go through the living area, around the dining table and into the bathroom. Inside the bathroom, the toilet roll holder was positioned in a place that probably nobody could reach while on the toilet and when you open the shower door to get your towel, the door opens in front of the towel rail. These were minor issues but not very well thought through in the original room design. I loved the room, the proximity to Marvel Stadium, the convenient car park on site ($30 per night) and the breakfast at Capri cafe was potentially the best hotel breakfast I've ever had. It was a shame that the accompanying coffee was weak and lukewarm. I only had coffee once so I hope this wasn't the normal experience. It seemed greatly at odds with the quality of the food. I'll certainly be back. Hopefully with the whole family in a two bedroom apartment later in the year.

The Sebel Docklands was in a great location close to the free tram network to allow easy access to CBD. Waterfront location and great little cafe for breakfast. A few places around for dinner but easy tram access to explore more dining options or eat in your apartment.