The Sebel Melbourne Docklands

We requested early check in, which we were told they would cal us, no call however when going back to desk they said they called me. Customer service was disgusting, requested manager call me, still waiting for that call. Also the room we booked was water views, I call it a glimpse. Do yourself a favor stay else where, we stayed on level 3 car park on level 3 but you still have to carry suitcase up and down stairs. Never again

Another trip to Melbourne and another stay at the Sebel Docklands which was as expected very good. It is a great location, close to some great restaurants and within easy walking distance of nearly everything you require.

We researched for a lovely hotel in the Docklands area of Melbourne for a “special” 2 day mini break.. We did this with plenty of notice of a month before our stay.. We don’t do this often.. so we were really looking forward to it.. We picked the Sebel Docklands as it sounded very nice, as well as calling the hotel first before we confirmed booking to make sure everything on the website regarding the room was correct. Especially that it had a water view, and that we could be as high as possible. The lady confirmed all was good. Well that’s not what we got. We arrived and checking in was long and exhausting…Car parking a nightmare.. and took ages to get from level 3 down to our room on level 1.. with luggage in hand.. ( Yes we weren’t as high as possible) We did ask if there was another room available, but told no.. Even though they put us on level 1, they booked our car park on level 3 and didn’t even fix the tap card to go above level 1, so we were stranded trying to get up to our car.. 🤦‍♀️ .. What water view? Oh the tiny bit of a glimpse behind a tree and the huge building in front of us.. 🤷‍♀️ The room could have done with a better clean, especially bathroom.. No spare pillows and the walk through the corridors to our room disgusting, as the filth on the ledge above the pool/foyer area could have grown a crop!! Checkout not much better. My Husband put a review on the their site, and the Hotel even replied saying they’d be in touch.. Well a month gone now and nothing.. Most disappointing 2 day staycation ever..

Excellent place to stay! My only regret is only being able to stay one night. Beautiful clean apartment, very helpful and friendly staff. Would definitely stay here again. Great location, lovely shower, comfortable bed. Very, very quiet. My only criticism is not providing a face washer with the linen.

The stay at the Sebel Hotel in Docklands wasn't bad, but it wasn't good either. The room was only ready for after 3pm which is quite late and staff seemed to be under pressure to turn rooms around. Being a Gold Accor member, I usually get offered a nicer room within the same or next room category, but seemed to get just the standard room on a lower floor. The apartment was OK, but quite dated and some of the furniture had rips and tears and the kitchenware was minimal and unmatched. Being lower down, meant it was a bit darker and noisier with street activity. There was no instruction booklet or hotel info provided, so when the aircon wasn't working, we had no idea how to check it or contact reception. The room cleaning was very slow, and often after a day out, we'd get home around 3 or 4pm to find that it hadn't been done yet. The room also wasn't vacuumed once during our stay and used items like coffee, milk and dish soap weren't replaced. No coffee plunger was provided, but we managed to get one from reception. The hotel is well located close to the Docklands waterfront and the major tram routes.