布里斯班乔治国王广场美居酒店 4 星

客户意见评级 (ALL 评级) 3.9/5 4,053 评论

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Corner of Ann and Roma Streets, 4000 布里斯班, 澳大利亚

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凡入住布里斯班乔治国王广场美居酒店的客人均可享用相邻的布里斯班乔治国王广场铂尔曼酒店的所有 5 星级设施，其中包括健身房、诱人的 Bistro Allure 餐厅及 KG 酒吧。

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酒店位置

布里斯班乔治国王广场美居酒店

Corner of Ann and Roma Streets
4000 布里斯班
澳大利亚

GPS:-27.4683, 153.02308

电话
传真 +61 7 3229 9618

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.9/5  4,053 评论

TripAdvisor 评级  3.8/5  1,430 评论

Only good for the location.

Tripadvisor 评级 2.0/5

Giveson King M 经 TripAdvisor 认证的评论

This hotel is poorly maintained. The main atrium is nice but the rooms very old and musty. Dusty shelves and dirty cups. Says 4 star hotel, but i beg to disagree. Roof top pool not properly maintained. Too dirty and cloudy to swim. Encountered nice staff, but not all were approachable. Great location though. Its just an old hotel building.

Dear GivesonKingM Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our great location and encountered friendly staff during your stay. However, we sincerely apologize for the issues you experienced with the condition of your room, the maintenance of the rooftop pool, and the cleanliness. We take your comments about the dust, musty smell, and dirty cups very seriously. This is not the standard we aim to provide, and we will work closely with our housekeeping and maintenance teams to address these concerns and improve our guest experience. We are also reviewing the upkeep of our pool to ensure it meets the expectations of all our guests. We truly value your feedback, as it helps us identify areas for improvement. We hope you’ll consider giving us another chance in the future to provide you with a more pleasant stay. Sincerely, Cecile Pellegrino - Guest Relations Manager

not the best experience

Tripadvisor 评级 2.0/5

Cherie B 经 TripAdvisor 认证的评论

The toilet continues to flush the whole time we were there in room 918, we reported it every day over the four nights. The buffet breakfast and cafe restaurant were fabulous. the pool a little chilly. We call maintenance to fix the air conditioner also an found that when they said they could accommodate for 1 extra person in the room there was nowhere for them to sleep so we had to book another room for our stay?

Dear Cherie, Thank you for taking the time to share your feedback. While we are pleased to hear that you enjoyed the buffet breakfast and our café restaurant, and that these aspects of your stay stood out, we are truly sorry to learn of the multiple issues you encountered during your visit. I sincerely apologize that the toilet in your room continued to run throughout your stay, despite your efforts in reporting it each day. This should have been resolved promptly, and I understand how frustrating it must have been. I am also sorry for the inconvenience with the air conditioning, and that the arrangements for accommodating an additional guest were not as expected, ultimately requiring you to book a second room. These are not the standards we aim to provide, and your feedback has been shared with the relevant teams to ensure improvements are made. We truly value your comments and hope we’ll have the opportunity to welcome you back for a much more seamless and comfortable stay in the future. Sincerely, Cecile Pellegrino - Guest Relation Manager

Would not stay again. Room was damp and TV did not work.

Tripadvisor 评级 1.0/5

GrantM254 经 TripAdvisor 认证的评论

This would be one of the worst hotel experiences we have had, Arrived at the hotel and checked in for 5 nights. When we got out at the lift the smell of dampness was very noticeable and it was even worse in the room. The carpet was damp in places and the TV did not work. Went down to reception and asked to change room. We were told this was not possible at present but may be in a couple of nights time. At this stage we asked for our money bank so we could go to another hotel. This was declined. After a couple of nights we were shifted to another room which was marginally better however the TV did not work properly in this room either. We are in our 70's and do not understand how anyone can consider it safe to put people in a room like this. To top it off when checking out and heading to the airport we were told that a Taxi or Uber could not reach the hotel as all the streets around it were closed for a running race. This left us dragging bags to finds a street that was not closed to call an Uber. Why the hotel could not advise people of this the night before which would have given us (and other guests) a bit more time to leave for the airport.

Dear Grant, Thank you for taking the time to share your experience. I am truly sorry to hear that your stay with us fell so far below expectations, particularly as you were here for multiple nights and entrusted us with your comfort and wellbeing. I sincerely apologize that a room change was not available right away and that your request for a refund was not accommodated at the time. I completely understand how distressing and frustrating this must have been, especially when traveling and expecting a safe, comfortable environment. I am also sorry to hear that the second room still did not meet expectations, and that the issue with the TV persisted. These are concerns we are urgently addressing with our maintenance and housekeeping teams. Finally, I regret that you were not informed in advance about the road closures due to the event in the area. This lack of communication caused unnecessary stress and inconvenience at a critical time, and we are reviewing our procedures to ensure guests are properly notified in future situations like this. We truly appreciate your feedback, and on behalf of the entire team, I sincerely apologize for the impact this stay had on your trip. I hope we can have the opportunity to restore your faith in us should you choose to return in the future. Sincerely, Cecile Pellegrino - Guest Relation Manager

An absolute disgrace

Tripadvisor 评级 1.0/5

Melissa M 经 TripAdvisor 认证的评论

I can see people have had good experiences here, however mine was atrocious. From the moment I got there at 8pm on a Thursday night I had nothing but stressful issues. From waiting in the lobby for over 40 minutes for a bottle of wine, unable to access the restaurant due to private function. Staff have mastered ignoring guests. To then be charged for room service on my bill which I’d already disputed. A flooded bathroom from the shower and having to demand a different room. Witnessing a staff member pick up a spoon off the floor and placed back into the clean spoon tray. Overcharges from my bank account. Been trying to have this sorted for over 2 weeks and still waiting. Absolutely disgusting. If I could give a minus star review I would.

Dear Melstravels2711, Thank you for taking the time to share your experience, and I want to begin by sincerely apologizing for the many issues you encountered during your stay. What you have described falls far below the standard we expect from our team, and I can only imagine how disappointing and stressful this must have been from start to finish. From the long wait for service, the room and billing issues, to the hygiene concern you witnessed, we take each of these matters extremely seriously. I also deeply regret the delay in resolving the overcharge and can understand your frustration, especially having followed up for over two weeks. This should have been addressed much more promptly. Please know that your concerns have been escalated to both our senior management and relevant department heads for immediate review and follow-up. Someone from our team will be reaching out to you directly to assist in resolving the outstanding charges. While we can’t change what’s happened, we are committed to learning from your feedback and making the necessary improvements. Thank you again for bringing these issues to our attention. Sincerely, Cecile Pellegrino - Guest Relation Manager

Unpleasant hotel visit.

Tripadvisor 评级 1.0/5

janelleb488 Couples - 经 TripAdvisor 认证的评论

Unfortunately, it is one of the worst hotels that we have ever stayed in. It took over 30 minutes to check in even though we had made a reservation. The staff whispered, which made it hard to hear them. They had enormous trouble processing credit card. Finally worked but they were totally out of their depth. Room was not ready as promised. Bag not delivered as promised. Bathroom sink cracked, chipped paint, broken door on refrigerator. Check out next morning also inept. Tried to overcharge us for parking. Very frustrating experience.

Dear Janelle B, Thank you for your feedback. I sincerely apologize for the frustrations you experienced during your stay. We take your comments about the check-in process, room readiness, and maintenance issues seriously, and I will be addressing these matters with the team to ensure we improve our service and avoid similar situations in the future. I also regret that the check-out process did not meet expectations, and I apologize for the inconvenience with parking charges. Please know that your experience is not the standard we aim for, and I hope we can have the opportunity to welcome you back under better circumstances. Sincerely, Roshit Manmohan - Front Office Manager

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其他网络用户评价我们的酒店

  • 1,619 评论 9.2/10 位置
  • 2,539 评论 4.9/10 房间
  • 2,002 评论 7.6/10 服务
  • 39 评论 5.9/10 上网
  • 1,005 评论 4.3/10 清洁度
  • 984 评论 4.6/10 舒适度
  • 608 评论 3.8/10 设施
  • 523 评论 5.5/10 性价比

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