布里斯班索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 8,153 评论

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249 Turbot Street, 4000 布里斯班, 澳大利亚

描述

酒店其他优惠

  • 酒店就在中央火车站上方，可直通布里斯班机场。

  • 设有三间屡获殊荣的餐厅和一个咖啡及鸡尾酒酒廊，提供无限选择。

  • 拥有布里斯班最大的全面集成型会议和活动场所，最多可容纳 1,100 人。

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

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酒店位置

布里斯班索菲特酒店

249 Turbot Street
4000 布里斯班
澳大利亚

GPS:-27.465352, 153.026299

电话
传真 +61 7 3832 4741

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  8,153 评论

TripAdvisor 评级  4.0/5  5,079 评论

卓越奖 2024

A good choice of hotel with many advantages. A few tweaks needed in Club Millésime.

Tripadvisor 评级 4.0/5

stavanger85 经 TripAdvisor 认证的评论

I like this hotel and expect to return again as I have already done so many times. The staff in all roles are great and always look after me. Writing this review as someone who stays in a lot of Accor properties across the globe through extensive business travels, it is always good to know that with Brisbane Central Sofitel my Diamond Accor Limitless status does mean something real - there is almost always a room upgrade and the welcome amenity is fitting for top tier status - more than just a basic generic amenity as is the case in too many other hotels. The Club Millésime lounge is good and I enjoy this pleasant space, however it needs a few tweaks to match the general standard of such hotel lounges. My constructive feedback is that compared to what is on offer in other Club/Executive lounges in similar top end hotels around Australia and worldwide, it is somewhat miserly for a premium hotel lounge to only provide one serving of two small canapes per guest per evening. At the very least a second serve should be offered or able to be requested. In other such lounges, there is either a hot buffet selection or the individual plates are able to be requested without limits. That is the general standard for these types of lounges elsewhere and in this respect Brisbane Central Sofitel has missed the mark. Previously, I would at times pay the extra to have friends join me in the evening at the Club, however the last time we did so, attempting to order a second or third spirit, which my friends like, was almost impossible due to the slow service and inattention to monitor this from staff. This, coupled with the limit on hot food, rules it out as a being worth it to bring guests with you. I hope management can consider this advice and review lounge operations, especially about the hot food, as this type of offering means more than you realise to guests, especially business travellers who will be regular hotel guests and bring their return business to the hotel. Overall, I recommend this hotel for a wide range of reasons spanning location, service, room quality, food quality and recognition of Accor status ... but please be even a little more forthcoming with hot food in the Club.

Bonjour, Thank you for your thoughtful and detailed review of Sofitel Brisbane Central. We are delighted to hear that our service, location, and the recognition of your Diamond status have made your stays with us enjoyable and rewarding. It’s always a pleasure to welcome back a loyal guest like yourself, and we’re grateful for your continued support and valuable feedback. We truly appreciate your kind words regarding our staff and your satisfaction with the welcome amenities and room upgrades. Recognition of our guests’ loyalty is a cornerstone of our service philosophy, and we are thrilled to know this has resonated with you. Your feedback about Club Millésime is invaluable, and we take it on board with the utmost sincerity. While we are glad you enjoy the ambiance and exclusivity of the lounge, we understand your constructive points about the evening canapés and beverage service. We will review the offerings and service flow to ensure that our guests’ expectations are met. Enhancing the hot food selection and monitoring service attentiveness will be a priority for us moving forward. We are committed to continuous improvement and hope that your next experience at Club Millésime will reflect these efforts. Thank you again for recommending us and for sharing your insights. We look forward to welcoming you back for another enjoyable stay soon. Warm regards, Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central

Best hotel in Brisbane , best staff

Tripadvisor 评级 5.0/5

jack s 经 TripAdvisor 认证的评论

I’ve travelled extensively for work, but I must say, the staff at this hotel are truly exceptional. Upon my arrival, a well-dressed gentleman greeted me in the lobby, assisted with my luggage, and even escorted me to my room. To my surprise, he turned out to be the General Manager, Matt! I’ve never experienced anything like this before. It’s no wonder the hotel operates so flawlessly.

Bonjour, Dear [Guest’s Name], Thank you for your glowing review! It brings us immense joy to know that you had such a memorable experience at Sofitel Brisbane Central. Our team takes great pride in delivering exceptional service, and your kind words about the personal touch provided by our General Manager, Matt, truly resonate with the level of care we aim to provide for all our guests. We are delighted that this moment left such a positive impression on you, showcasing the spirit of hospitality that sets us apart. It’s wonderful to hear that your stay was flawless, and we hope to continue exceeding your expectations during your future visits. Thank you for choosing Sofitel Brisbane Central, and we look forward to welcoming you back soon. Warm regards, Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central

Abysmal.

Tripadvisor 评级 1.0/5

ross P 商务住宿 - 经 TripAdvisor 认证的评论

Abysmal! Visited the hotels 'premier' restaurant and was appalled by both the quality of the food and the pricing of same. One main course meal was described as being Grilled Moreton Bay Bugs with Grilled Lemon and was priced at Sixty Five Dollars. What was served were three minuscule Bugs with a wedge of burnt Lemon. THE BUGS WERE INEDIBLE! It was like eating blotting paper! It is probably worth noting that even frozen seafood can be prepared to an acceptable standard. It must be said that the floor staff were exceptional, offering to replace the below standard meal with something else and deducting the cost from the bill. The restaurant manager and server appeared to be genuinely concerned that we were far from happy with our Sofitel experience. Extremely disappointed with the level to which food standards have fallen.

Bonjour Ross P, Thank you for your feedback regarding your recent dining experience at our hotel’s premier restaurant. I deeply regret to hear about your dissatisfaction with both the quality of the food and the pricing, particularly your experience with the Moreton Bay Bugs. Please accept my sincerest apologies for not meeting the high culinary standards we aim to provide for our guests. It is concerning to hear that the bugs served were not of an acceptable standard, and I fully appreciate your disappointment. While I am pleased that our floor staff were able to respond to your concerns with attentiveness and professionalism, it is clear that the food quality fell well short of expectations. Rest assured, I will be investigating this matter further with our culinary team to ensure that this does not happen again. I also appreciate your understanding regarding the compensation offered by the restaurant team, and I will personally follow up with them to ensure that we maintain the level of service and food quality that our guests deserve. If you’d be willing to share more details about your experience or discuss this further, please feel free to contact me directly at thomas.annand@sofitel.com. Your feedback is invaluable to us, and we will work to make necessary improvements. Thank you for bringing this to our attention, and I do hope we can have the opportunity to restore your trust during your next visit. Warm regards, Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central

Very Disappointed

Tripadvisor 评级 1.0/5

kannan995 商务住宿 - 经 TripAdvisor 认证的评论

The room hasn't been serviced on the 2nd day. I left the room in the morning and came back at 8:30 pm and noticed no one had cleaned the room and no clean towel, bed not made, no milk, no water. I called the room service and they didn't turn up. Then I made a second call to the duty manager, Then the room service turned up and did their work. End up, it was 10 pm. I had my shower and got to bed. For one of the beds, they replaced the bed sheets, and the duvet sheets are very smelly; I think that has been used somewhere else. I noted on the bed sheet few dirt's. I am a silver member, and I went for the free drink. The bar staff treated me like I was a beggar. On my arrival, the staff at the door thought I was an Uber driver, and he didn't let me talk; he talked to me like I was picking up someone. This is not right; first, they have to wait for my response; rather, they are thinking of their own idea. I am very disappointed overall with the services, and this is the 5th time I have stayed at this hotel and had very bad experiences. I have booked the Luxury Room and the services like this are not acceptable.

Bonjour, I hope this finds you well, I have responded to your feedback directly via email. Merci, Thomas Annand Luxury & Guest Experience Manager

poor communication

Tripadvisor 评级 1.0/5

SKD111 Couples - 经 TripAdvisor 认证的评论

concierge excellent throughout the stay but nothing positive once we entered the hotel, reception area newly renovated and impressive. We booked for 2 nights in a upgraded king room but left after I night. The room was small, furniture very old and tired and evidence of vomit on the furniture had not been cleaned. It took 2 requests and 5 hours to have it attended. Communication both prior to and whilst we were there was appalling and as a loyal Diamond Accor member its our worst experience in our association with Accor. Tom, acting GM, terrible.

Bonjour SKD111, Thank you for your review, if you could kindly provide some further information in relation to your feedback by emailing myself; jefferson.lagarde@sofitel.com. Sincerement, Jefferson Lagarde Director of Rooms & Luxury Experience.

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其他网络用户评价我们的酒店

  • 1,483 评论 9.4/10 位置
  • 2,836 评论 6.8/10 房间
  • 3,799 评论 8.9/10 服务
  • 27 评论 6/10 上网
  • 1,294 评论 7.8/10 食物
  • 734 评论 8.2/10 早餐
  • 720 评论 6.3/10 清洁度
  • 334 评论 7.7/10 酒吧和饮品

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。