布里斯班索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 8,136 评论

保证最优惠房价
布里斯班索菲特酒店 - Image 1
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249 Turbot Street, 4000 布里斯班, 澳大利亚

描述

酒店其他优惠

  • 酒店就在中央火车站上方，可直通布里斯班机场。

  • 设有三间屡获殊荣的餐厅和一个咖啡及鸡尾酒酒廊，提供无限选择。

  • 拥有布里斯班最大的全面集成型会议和活动场所，最多可容纳 1,100 人。

  • Luxurious French inspired interiors and decor

  • Outdoor pool, gymnasium and day spa

我们的客房

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酒店位置

布里斯班索菲特酒店

249 Turbot Street
4000 布里斯班
澳大利亚

GPS:-27.465352, 153.026299

电话
传真 +61 7 3832 4741

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  8,136 评论

TripAdvisor 评级  4.0/5  5,076 评论

卓越奖 2024

Very Disappointed

Tripadvisor 评级 1.0/5

kannan995 商务住宿 - 经 TripAdvisor 认证的评论

The room hasn't been serviced on the 2nd day. I left the room in the morning and came back at 8:30 pm and noticed no one had cleaned the room and no clean towel, bed not made, no milk, no water. I called the room service and they didn't turn up. Then I made a second call to the duty manager, Then the room service turned up and did their work. End up, it was 10 pm. I had my shower and got to bed. For one of the beds, they replaced the bed sheets, and the duvet sheets are very smelly; I think that has been used somewhere else. I noted on the bed sheet few dirt's. I am a silver member, and I went for the free drink. The bar staff treated me like I was a beggar. On my arrival, the staff at the door thought I was an Uber driver, and he didn't let me talk; he talked to me like I was picking up someone. This is not right; first, they have to wait for my response; rather, they are thinking of their own idea. I am very disappointed overall with the services, and this is the 5th time I have stayed at this hotel and had very bad experiences. I have booked the Luxury Room and the services like this are not acceptable.

Bonjour, I hope this finds you well, I have responded to your feedback directly via email. Merci, Thomas Annand Luxury & Guest Experience Manager

poor communication

Tripadvisor 评级 1.0/5

SKD111 Couples - 经 TripAdvisor 认证的评论

concierge excellent throughout the stay but nothing positive once we entered the hotel, reception area newly renovated and impressive. We booked for 2 nights in a upgraded king room but left after I night. The room was small, furniture very old and tired and evidence of vomit on the furniture had not been cleaned. It took 2 requests and 5 hours to have it attended. Communication both prior to and whilst we were there was appalling and as a loyal Diamond Accor member its our worst experience in our association with Accor. Tom, acting GM, terrible.

Bonjour SKD111, Thank you for your review, if you could kindly provide some further information in relation to your feedback by emailing myself; jefferson.lagarde@sofitel.com. Sincerement, Jefferson Lagarde Director of Rooms & Luxury Experience.

Great Choice while in Brisbane

Tripadvisor 评级 4.0/5

KNIGHT_WEI 经 TripAdvisor 认证的评论

My stay at the hotel was wonderful, with outstanding service, great amenities, and a fantastic location. The only recommendation I have is renewing the room decor, as it would take the experience to the next level. Overall, I would happily return and recommend this hotel to others seeking a stay in Brisbane!

Bonjour Knight_Wei, Thank you so much for sharing your experience with us! We are thrilled to hear that you enjoyed outstanding service, our amenities, and the fantastic location. It is always our goal to ensure each guest has a memorable stay, and we’re pleased to know you had such a positive experience. We also appreciate your suggestion regarding room decor. We are currently considering updates to enhance our guest experience even further, and your feedback is invaluable as we plan for these improvements. Thank you again for your kind words and recommendation. We look forward to welcoming you back to Brisbane and providing another memorable stay! Merci Thomas Annand Luxury & Guest Experience Manager

Perfect hotel for our wedding

Tripadvisor 评级 5.0/5

Cameron A 经 TripAdvisor 认证的评论

My wife and I stayed here before and after our wedding in late September - the room was immaculate and well appointed. We pre arranged some upgrades including free breakfast which was tantalizing. The overall service experience could not be faulted.

Bonjour! Congratulations on your recent wedding, and thank you for choosing to stay with us during such a special time! We’re absolutely thrilled to hear that your room was immaculate and that the upgrades, including the breakfast, added to the enjoyment of your stay. It’s wonderful to know that our service met your expectations, and we’re honoured to have played a part in making your experience memorable. We look forward to welcoming you both back again in the future! Merci Thomas Annand Luxury & Guest Experience Manager Sofitel Brisbane Central

Management need to take a close look

Tripadvisor 评级 2.0/5

wangy14 商务住宿 - 经 TripAdvisor 认证的评论

I stayed for three nights and have never been more stunned at the pure lack of service and ethical standards. Rooms outdated. To charge your phone/ laptop bring the complete charger as there are no USB or USBc outlets. These were the least of the issues. Issues arose after first service. Consumables. Yes, water etc did not get restocked. My personal food in fridge were stored well until after first service. Suddenly everything froze so I had to throw out some food. The fridge was set extremely cold so I turned it down. All good again for next 24 hours. After next (painful) service it suddenly started freezing again. However that started to pale into insignificance. Being a solo female traveler I have the luxury of never having to check the position of the toilet seat. Until after first service. Toilet seat up. Ok I think they cleaned it. Nope. Toilet dirty. So why was it up? Used by cleaner and not cleaned or put toilet seat down. I sent some feedback. My penalty? No service next day at all. They wouldn’t answer my call so I’ll went down to reception after my day at work. No reason they could say it wasn’t serviced. They will do it now. Return later. Bed made tick. Towels replenished tick. Dirty cups and glasses still there. Water just dumped ( but happy they were there and the generous serve of two teabags). The icing on the cake was noticing that the packet of biscuit’s I had purchased and eaten only one, was suddenly missing several biscuits. No one except myself and presumably service had been in my room. The night manager of course was apologetic as he had learnt, but the bigger issue is the conduct of the staff. I can deal with old outdated rooms but knowing staff are eating and presumably doing whatever they wish in my room either my belongings and management don’t seem to care is a great concern. Oh and don’t get to excited about a comfy bed, it’s a hump in the midfield do choose a side.

Bonjour Gail, I have responded to you privately via email in relation to this matter. Merci, Thomas Annand Luxury & Guest Experience Manager

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其他网络用户评价我们的酒店

  • 1,478 评论 9.4/10 位置
  • 2,832 评论 6.8/10 房间
  • 3,794 评论 8.9/10 服务
  • 26 评论 5.4/10 上网
  • 1,289 评论 7.8/10 食物
  • 920 评论 6.7/10 氛围
  • 734 评论 8.2/10 早餐
  • 717 评论 6.2/10 清洁度

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