Mantra Sun City Surfers Paradise 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,272 件のレビュー

Mantra Sun City Surfers Paradise - Image 1
Mantra Sun City Surfers Paradise - Image 2
Mantra Sun City Surfers Paradise - Image 3
Mantra Sun City Surfers Paradise - Image 4
3400 Gold Coast Highway, 4217 SURFERS PARADISE, Australia

説明

ホテルのその他の情報

  • Large apartment style accommodation - perfect for big groups

  • Pools, sauna, and steam room to help you cool down or warm up

  • Waterslides into the pools for fun and adventure

  • Three distinct swimming pools (indoor and outdoor)

  • 25-minute drive from local theme parks

当ホテルの客室

客室

Hotel Room

  • 2 人/最大
  • 38 m² / 409 sq ft
  • 寝具 1 x 連結可能ベッド
  • ほとんどの宿泊施設: バルコニー

ホテル所在地

Mantra Sun City Surfers Paradise

3400 Gold Coast Highway
4217 SURFERS PARADISE
Australia

GPS:-27.992667, 153.428728

電話番号
ファックス +61 7 5584 6666

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙

KOASTAL KITCHEN

The doors to Koastal Kitchen are open for breakfast daily. Fast, great value meals to start the day and all made from fresh local ingredients in the Kitchen. The sun, the surf, the shopping, the excitement, it builds an appetite!

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,272 件のレビュー

トリップアドバイザーの評価  4.0/5  3,226 件のレビュー

Don’t go for the slides

トリップアドバイザーの評価 2.0/5

Colin S トリップアドバイザー認証口コミ

We picked Suncity due to the proximity to the beach and so that our kids could enjoy the water slides. Proximity to the beach is great but everything else not so great. Service was average, the rooms and common areas including the buffet breakfast restaurant are all a little run down and require maintenance (it’s an old building). Holes in the walls in our two bedroom apartment, paint peeling of the doors. Loose foot thresholds on the balcony (the list goes on). The water slides were dangerous. My son copped a nasty bruise to his temple (he was using the slide properly). The life guard told us this happens a few times daily and the slides are dangerous. There was also confusion around our booking, a glitch in the booking app and confirmation with the hotel. In the end Mantra honoured our booking but we had to explain it to three seperate services people at three different times (it became frustrating). Meriton are building a high rise next door. 6.30am commercial level construction noise. Also some confusion around check out time. All and all it was ok but not really worth the price tag.

Good location but room was VERY rundown

トリップアドバイザーの評価 2.0/5

Laura A トリップアドバイザー認証口コミ

We stayed 4 nights in room 1801 at the Mantra Suncity hotel, upon arrival staff were lovely and helpful. The apartment itself was an absolute disaster, it is so unbelievably rundown, there were plastered patches all throughout (un-sanded and un-painted) the carpet was old and smelt funky, the lounge was old and had holes all through it. The oven hadn’t been cleaned and there had been aluminium foil placed over the bottom tray that was baked in something burnt so when we turned the oven on the place smelled like something was burning! The dust was think everywhere, there was a detached broken sliding wooden door just leaning on another wooden door. There was a broken cupboard in the bathroom and the exhaust fans were covered in an inch of dust, the ensuite’s door didn’t shut properly and there were no locks on either bathroom (the locks had been removed) there were stains all over all the walls, even the random bible you get in a drawer was broken… The whole apartment was a dumpster fire and it’s a shame because the hotel itself was lovely and breakfast was great and staff were always very helpful. Oh and the pillows were very comfortable. Don’t stay in room 1801 because it was not worth the money and it needs some serious TLC and a proper clean.

Dear Claura, Thank you for taking the time to share your feedback about your recent stay at Mantra Sun City. We truly value your comments, as they help us identify areas where we need to improve. We are deeply sorry to hear about the issues you encountered with the condition of your room. Please accept our sincerest apologies for not meeting your expectations and for the inconvenience caused. Your experience is not reflective of the standard we strive to uphold. We have already escalated your concerns regarding Room 1801 to our housekeeping and maintenance teams to ensure the necessary repairs, deep cleaning, and attention are given immediately. Kind regards, Mantra Sun City Team

Conveniently located residential apartments

トリップアドバイザーの評価 3.0/5

phillipn769 Solo travel - トリップアドバイザー認証口コミ

Big clean room with plenty of amenities (although, most could do with a bit of a refresh). No daily housekeeping was a bit of a surprise, but not a big deal for only a two night stay. Beach access is only a block away and Caville Ave is easily within walking distance. There's a light rail station right by the side gate if you want to head further out. Front desk staff can use a bit of an attitude check (maybe they just hate the job). Pool bar closed an hour earlier than what was stated on their opening hours on the Saturday (ended up having to redeem the welcome drink from the fridge by the front desk). A number of the elevators were out of order the time I was there, so you'll be waiting a little for one. Speaking to some of the residents, seems that they're always doing some sort of maintenance on one or two. The floor I was on is shared with long term residents. It's not a problem when in your room, but the noise and smell (from whatever they cooked up) hits you when opening the door. Roller doors to the garage (both entrances) wasn't opening for me with the card I was given. Fortunately, someone eventually came along to let me in and out. If you don't mind leaving the car out in the sun, you're probably better off parking across the street (it's only $6 for 12 hours)

Dear Phillipn769, Thank you for your review and for choosing Mantra Sun City for your recent stay. We are glad that you enjoyed your spacious and clean apartment. We are glad that you enjoyed our proximity to Cavill Ave and the beach. We regret that the customer service and maintenance issues with the lifts and garage doors you had to experience did not meet your expectations. Please accept our apologies for the inconvenience this may have caused. you during your stay. We do hope we get to welcome you back to the property in the near future. Kind Regards Mantra Sun City Team

Pretty Impressed Actually - Well Done

トリップアドバイザーの評価 4.0/5

Beach8um トリップアドバイザー認証口コミ

Stayed on level 22, unit 04 which is an ocean facing 3 bedroom apartment. Very clean and partially refurbished. I thought it was surprisingly great actually. Only suggestion would be to improve the lighting in this unit, particularly in the bathrooms. Cheap fluros and dull light bulbs throughout cheapens the whole place, and makes it difficult to get ready and put on makeup. This is a pet peeve of mine. All the different Pool areas and water slides are fantastic, as is the inside pool and spa. Cannot fault the facilities. Only downside to stay was that our room wasn't ready until 4pm and no welcome drink was offered while we waited. Also, parking is $20 per night which seems steep to me for Surfers in my opinion. But otherwise well done to all.

Dear Beach8um, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay with us. It’s fantastic to know that our facilities, and the spacious 3-bedroom apartment meet your needs and expectations. We truly appreciate you for taking the time to share your experience. We look forward to welcoming you back for many more stays in the future! Kind Regards Mantra Sun City Team

Great place to stay just a short walk from the main strip

トリップアドバイザーの評価 4.0/5

paulpD4772KV トリップアドバイザー認証口コミ

This is a great resort to stay at on the Gold Coast. Located just a ten to fifteen minute walk from the main shopping area of Cavill Rd, this hotel provides a great experience. Several pools, a hot tub, sauna, waterslides, a gym, and more give it great amenities for guests to take advantage of. The walk from the main shopping area is excellent so you are removed from the loud noise of Surfer's but yet can reach there very easily via foot or the tram. Room needed a bit of upgrading, but otherwise was great. Staff were friendly for the most part and helpful. Would stay again!

Dear Paul, Thank you for taking your time to provide us your feedback. It's lovely to hear that you enjoy staying with us. I’m glad that you were impressed with our Location. Although we are a block away from the ocean, our ocean view rooms still provide absolute stunning ocean views. There is easy access to anywhere even we are 10 mins away from the centre of Surfers Paradise. It's a pleasure to have you staying with us. We hope to see you again on the Gold Coast on your next holiday and please stay with us again. Kind regards,

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,103 件のレビュー 6.6/10 客室
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  • 44 件のレビュー 4.7/10 インターネット
  • 415 件のレビュー 8.8/10 プール
  • 410 件のレビュー 4.7/10 清潔さ
  • 169 件のレビュー 4.7/10 朝食
  • 145 件のレビュー 3.2/10 料理

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Surfers Paradiseのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。