Mantra Crown Towers Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.2/5 1,145 reviews

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5 19 Palm Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Our accommodation(s)

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.995663, 153.428385

Telephone
Fax +61 7 5555 9998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • 100% Non Smoking Property

3 pools

There's plenty of ways to make a splash, with two outdoor pools and an indoor heated pool. The kids will love the children's pirate ship with it's own waterslide, sandy beach and water fountains.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,145 reviews

TripAdvisor Rating  4.0/5  3,245 reviews

Stay away!

TripAdvisor rating 1.0/5

DayTrip633242 TripAdvisor review

Terrible do yourself a favour stay somewhere else !! Rooms are filthy staff are not helpful could care less about your stay Our shower was filthy had mould everywhere hairs all through the shower Dirty nappy was found on verandah prior to our check in Just bad!

Disappointing, dated & run-down

TripAdvisor rating 2.0/5

Familyontour2024 TripAdvisor review

Extremely disappointing. Walked into first apartment on floor 14 and it stank of grease. Room was dirty, rubbish wrappers under the beds, headboards graffitied, carpet frayed. Very dated. Requested a swap at reception, they seemed unsurprised like this was a regular occurrence. We met another family in the lift on the way down who had just arrived and were doing the same thing, disgusted at their room. Next room was a little better but still nothing like the advertised photos. No attractive decor at all and no character. Scuffed walls and dated. Mattresses heavily stained and the protector on king bed only single side so couldn't even cover the awful stains. No breakfast service or bar operating in the lobby anymore, just a vast open space with strange wooden characters dotted around. Perhaps in its hey-day it was bustling, now just vacant & depressing. Pool cafe only took cash and limited options, no healthy choices. Kids pool and inside pool were ok but main pool absolutely ice cold and unusable, needs some heating. Shade sail over playground heavily stained with mould. Towels, both room + pool, weren't changed for the duration of our 7 night stay and room not serviced, have never heard of this for an 8 day stay. Lifts often out of order and waited a long time for them. One had cracked mirror so was covered with smelly dark green cloths all around, they couldn't even close it off as another lift wasn't working. Paid for ocean view but could hardly see the ocean. I'm so surprised Accor has put their name to this place.

Great stay, well located and easy to get to.

Customer review rating 4.5/5

Nick G. Families - Confirmed reviews ALL

We stayed in a two bedroom two bathroom apartment and found that the stay was absolutely fantastic. The outside kids pool was heated as was the indoor pool and we were close to all amenities as needed or able to order takeaway and get it delivered and also very close to most of the shops. Would recommend 100% and will be staying there again.

Dear Nick, Thank you for the lovely feedback. Glad to know you enjoyed your stay with us. Once again thank you & we look forward to welcome you back at Mantra Crown Towers Surfers paradise. Kind regards Aditya

Great position close to everything

Customer review rating 4.5/5

Suzanne R. Couples - Confirmed reviews ALL

Lovely apartment, clean and well equipped, friendly staff

Dear Suzanne, Thank you for the lovely feedback. Glad to know you enjoyed your stay with us. Once again thank you & we look forward to welcome you back at Mantra Crown Towers Surfers paradise. Kind regards Aditya

Great spot for a family

Customer review rating 4.5/5

Karen Families - Confirmed reviews ALL

Was lovely to get into our room a little early and then find out we had been upgraded....wonderful large rooms and view

Dear Karen, Thank you for the lovely feedback. Glad to know you enjoyed your stay with us. Once again thank you & we look forward to welcome you back at Mantra Crown Towers Surfers paradise. Kind regards Aditya

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Other web-users rate our hotel

  • 478 reviews 9.4/10 Location
  • 917 reviews 6/10 Room
  • 459 reviews 7.3/10 Service
  • 47 reviews 3.3/10 WiFi
  • 466 reviews 9.2/10 Pool
  • 394 reviews 3.3/10 Cleanliness
  • 288 reviews 3.5/10 Vibe
  • 29 reviews 3.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.