Mantra Crown Towers Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.1/5 1,065 reviews

Mantra Crown Towers Surfers Paradise - Image 1
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5 19 Palm Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Our accommodation(s)

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.995663, 153.428385

Telephone
Fax +61 7 5555 9998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • 100% Non Smoking Property

3 pools

There's plenty of ways to make a splash, with two outdoor pools and an indoor heated pool. The kids will love the children's pirate ship with it's own waterslide, sandy beach and water fountains.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,065 reviews

TripAdvisor Rating  4.0/5  3,272 reviews

Good stay

Customer review rating 4.0/5

John S. Families - Confirmed reviews ALL

Very clean, excellent service

Dear John, Thank you for the lovely feedback. Glad to know you enjoyed your stay with us. We have noted the constructive feedback & will work towards improvement. Once again thank you & we look forward to welcome you back at Mantra Crown Towers Surfers paradise. Kind regards Aditya

Was exactly located

Customer review rating 4.0/5

Mike Couples - Confirmed reviews ALL

Had an awesome stay but car park was no suitable for my vehicle. Also could hear a lot of outside noise.

Dear Michael, Thank you for the lovely feedback. Glad to know you enjoyed your stay with us. We have noted the constructive feedback & will work towards improvement. Once again thank you & we look forward to welcome you back at Mantra Crown Towers Surfers paradise. Kind regards Aditya

Pretty Good

Customer review rating 4.0/5

Ross Families - Confirmed reviews ALL

Our first time staying in Mantra and it suited our family group perfectly. Thank you to all of the staff that gave up their New Year to ensure we had a great day.

Dear Ross, Thank you for the lovely feedback. Glad to know you enjoyed your stay with us. We have noted the constructive feedback & will work towards improvement. Once again thank you & we look forward to welcome you back at Mantra Crown Towers Surfers paradise. Kind regards Aditya

Experienced the good and the bad

Customer review rating 3.0/5

D Families - Confirmed reviews ALL

Had a 2B for 1W and then moved to a 1B for 4N. 2B had great views, but tired & in need of update to rooms. 1B views a let down as on a lower floor, similar condition to 2B, plus it smelt awful on entry, Poor cleaning & had to get housekeeping back. Rooms are spacious. Disappointed that a room transfer couldn't be done when moving from 2B to 1B, it was too hard for them and was just treat as a new booking so we had to pack, store our luggage and move car parks once the new room was available, this is poor process and/or customer service. If I have to pack & wait, I'll try a different hotel next time. There was an abandoned car in our allocated car park so had to request another spot. There didn't seem to be any urgency to move it. Staff were great & effective responding to requests quickly, didn't come across any bad ones others have mentioned. Pools are fabulous, towels provided., kids will have a great time. Good location & also next to tram stop making travel easy. Lifts are quick & there are enough to service the floors, you don't wait long which is great. Having an issue with crediting my Accor membership unfortunately, they are trying to put 2024 nights into 2025 so be aware of that if you're a member & travelling over the new year. *There needs to be more pro active behaviour from managing agents Accor. They need to inspect these apartments and set a minimum standard for the private owners, not just collect fees for letting below standard apartments. Especially with the crazy pricing at peak periods. Summary, if you look past the apartment presentation, you can have a good time based in this well located, spacious building.

Dear Duane, Thank you for the feedback. Glad to know you enjoyed your stay with us. We have noted the constructive feedback & will work towards improvement. We are sorry for the cleaning issues, we will work on them. Once again thank you & we look forward to welcome you back at Mantra Crown Towers Surfers paradise. Kind regards Aditya

Good Location

Customer review rating 3.5/5

Shibu J. Families - Confirmed reviews ALL

Well looked after TV was not working

Dear Shibu, Thank you for the lovely feedback. Glad to know you enjoyed your stay with us. Once again thank you & we look forward to welcome you back at Mantra Crown Towers Surfers paradise. Kind regards Aditya

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Other web-users rate our hotel

  • 555 reviews 9.5/10 Location
  • 974 reviews 5.7/10 Room
  • 505 reviews 7.6/10 Service
  • 63 reviews 2.8/10 WiFi
  • 506 reviews 9.3/10 Pool
  • 422 reviews 3.1/10 Cleanliness
  • 318 reviews 3.2/10 Vibe
  • 32 reviews 3.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.