Mantra Crown Towers Surfers Paradise 3 stars

Customer review rating (ALL Rating) 4.2/5 1,138 reviews

Mantra Crown Towers Surfers Paradise - Image 1
Mantra Crown Towers Surfers Paradise - Image 2
Mantra Crown Towers Surfers Paradise - Image 3
Mantra Crown Towers Surfers Paradise - Image 4
5 19 Palm Avenue, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Our accommodation(s)

Hotel location

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

GPS:-27.995663, 153.428385

Telephone
Fax +61 7 5555 9998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • 100% Non Smoking Property

3 pools

There's plenty of ways to make a splash, with two outdoor pools and an indoor heated pool. The kids will love the children's pirate ship with it's own waterslide, sandy beach and water fountains.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,138 reviews

TripAdvisor Rating  4.0/5  3,243 reviews

Disappointing, dated & run-down

TripAdvisor rating 2.0/5

Explore54966500398 TripAdvisor review

Extremely disappointing. Walked into first apartment on floor 14 and it stank of grease. Room was dirty, rubbish wrappers under the beds, headboards graffitied, carpet frayed. Very dated. Requested a swap at reception, they seemed unsurprised like this was a regular occurrence. We met another family in the lift on the way down who had just arrived and were doing the same thing, disgusted at their room. Next room was a little better but still nothing like the advertised photos. No attractive decor at all and no character. Scuffed walls and dated. Mattresses heavily stained and the protector on king bed only single side so couldn't even cover the awful stains. No breakfast service or bar operating in the lobby anymore, just a vast open space with strange wooden characters dotted around. Perhaps in its hey-day it was bustling, now just vacant & depressing. Pool cafe only took cash and limited options, no healthy choices. Kids pool and inside pool were ok but main pool absolutely ice cold and unusable, needs some heating. Shade sail over playground heavily stained with mould. Towels, both room + pool, weren't changed for the duration of our 7 night stay and room not serviced, have never heard of this for an 8 day stay. Lifts often out of order and waited a long time for them. One had cracked mirror so was covered with smelly dark green cloths all around, they couldn't even close it off as another lift wasn't working. Paid for ocean view but could hardly see the ocean. I'm so surprised Accor has put their name to this place.

Not the best

TripAdvisor rating 2.0/5

E7577AWjoshuab TripAdvisor review

Stayed at the Mantra Crown Towers for 3 nights in April. The staff at the desk were friendly and the Thai restaurant was incredible, but that was it. The lobby looked like the inside of an abandoned cruise ship, with no life or personality at all. We booked a 3 bedroom apartment, and the second we reached the floor an overwhelming stench of vomit and rubbish hit us. Our room looked nothing like the advertised photos, the floors had not been vacuumed from the previous occupants, the locks to the balcony doors were broken, which was a major concern with 3 young children. There were food scraps left all over the balcony floor. 4 towels between 2 bathrooms for the 6 guests that were stated on the booking. Large kitchen knives left in the second draw that were easily accessible for children and the dishes were dirty. The pools were big and the kids pool area was fun for the little ones (be careful as the slide is very fast) but the small kiosk was closed during its supposed opening hours with the signs inside saying it was open from 7am. The beds were comfy enough and the view was beautiful looking right over the beach. A 7 Eleven was across the road and Cavill Ave was only a few minute walk away for your shopping and entertainment. If you drive a car, there is onsite underground parking but the mantra spaces for guests were extremely limited. I wish this place lived up to the price that we paid and the photos that are shown as it has so much potential to be great which it once would have been.

Awesome views great location

TripAdvisor rating 4.0/5

jojothephysio Families - TripAdvisor review

The 3 bedroom apartment suited us well and had great views and location awesome for surfers paradise energy, the fantastic looking pool was very cold but the indoor pool and sauna were great. No food options attached to hotel a cash only pool side kiosk and separate Thai restaurant nearby.. the wifi was either non existent or very slow which was frustrating for all. Staff were fabulous

Extremely Dissatisfied

Customer review rating 0.5/5

Mel B. Families - Confirmed reviews ALL

The rooms looked nothing like what was shown online. The room was filthy and extremely dated. I would never book again

Dear Mel, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aditya

Unclean room and faulty appliances

Customer review rating 2.0/5

Juana Families - Confirmed reviews ALL

I paid for a two bedroom apartment. The bathroom in the second bedroom was dirty. The toilet had not been flushed so there was urine in the toilet bowl. The washing machine had been leaking so when I opened it to do some washing, it was full to the brim with water. The section where you place dishwasher fluid was clogged up so we couldn’t use the dishwasher. The staff were lovely and the pool area was great but I won’t be staying there again.

Dear Juana,, Thank you for taking the time to tell us about your experience at the Mantra Crown Towers Surfers Paradise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aditya

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Other web-users rate our hotel

  • 475 reviews 9.4/10 Location
  • 912 reviews 6.1/10 Room
  • 456 reviews 7.4/10 Service
  • 46 reviews 3.4/10 WiFi
  • 463 reviews 9.3/10 Pool
  • 387 reviews 3.4/10 Cleanliness
  • 282 reviews 3.7/10 Vibe
  • 29 reviews 3.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.