Mantra Twin Towns 3 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.3/5 2.381 beoordelingen

Beste prijs
garantie
Mantra Twin Towns - Image 1
Mantra Twin Towns - Image 2
Mantra Twin Towns - Image 3
Mantra Twin Towns - Image 4
Cnr of Griffith St and Wharf St, 2485 COOLANGATTA, Australië

Omschrijving

Extras van het hotel

  • Op een steenworp afstand van Coolangatta Beach.

  • Naast Twin Towns Services Club

  • op loopafstand van winkels/restaurants.

  • Conferentieruimten in samenwerking met Twin Towns Services Club.

  • Ruime, zelfstandige appartementen en hotelkamers.

Onze accommodaties

Kamer

Studio kamer

  • 2 pers. max
  • 26 m² / 279 sq ft
  • Beddengoed 1 x Samenvoegbare bedden
  • Pluspunten van de accomodatie: Balkon

Hotel locatie

Mantra Twin Towns

Cnr of Griffith St and Wharf St
2485 COOLANGATTA
Australië

Gps:-28.16863, 153.543645

Telefoon
Fax +61 7 5536 8899

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Vergaderzalen
  • 100% niet-roken accommodatie

2 zwembaden

What better way to start your morning with a refreshing dip in either indoor or outdoor pool before you rejuvenate in the spa or steam room.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.3/5  2.381 beoordelingen

TripAdvisor score  4.2/5  6.553 beoordelingen

Overpriced and dated

Tripadvisor-waardering 2.0/5

Heather286 Gecertificeerde beoordeling door TripAdvisor

It's not worth what they charge. This place is so overpriced. We expected much more. Our room was old and of average cleanliness. The bed sheets were itchy. The whole building feels dated and needs renovation. The pool and spa looked ok but we did not use it.

HAS NOT DISAPPOINTED

Tripadvisor-waardering 5.0/5

Steve2025Jan Stellen - Gecertificeerde beoordeling door TripAdvisor

We've stayed here quite a few times and Michael Gibson (hotel Manager) has always upgraded us (Accor member) to better apartments or penthouse, thank you. The room compliments, welcome drinks are always appreciated. Hotel is conveniently located close to all amenities and beach Always our first choice holiday destination.

Thank you for your 5* review, we hope your next stay is as pleasant as this one

Great but a few things of note.

Tripadvisor-waardering 4.0/5

881katiet Gecertificeerde beoordeling door TripAdvisor

My room was very clean, new and the beds and linen very comfortable for the price I paid peak season was exceptional value for money. I booked a superior one bedroom Seaview apartment. I can’t fault the cleanliness. If you are looking to check in early at peak season this won’t happen, it’s busy, large and services the Sebel also. This place has two towers, so the mantra building itself you won’t get street access from your apartment, you have to walk a fair way to access the main doors. Once you check in and know where your car is you can transition straight to that car park from the lifts but there is a bit of walk if your walking our the door. The pool can be used by both towers and neighbouring properties. We haven’t wanted to swim there due to how busy it is in peak time and with beaches only a street away it’s nicer there but that can be expected. The adjoining properties get their bins collected every night at 4.30am this noise lasts for 10 minutes and will wake you up, I did speak to the reception on this but it’s a highly noted issue that they cannot sort out with the NSW side so that’s just something that really should be noted. It’s extremely loud and we are on floor 10 you will wake up. Other than that rooms are quiet and peaceful. Aside from that the staff are pleasant and helpful and if you book the same room very clean. We were on 1043.

Thank you for providing feedback on your stay, we are aware of the noise occurring in the early AM and are working really hard with neighbouring businesses to find a solution, please feel free to call us at property on your next stay and we will ensure you are allocated a room on the other side of the building

satisfied

Tripadvisor-waardering 4.0/5

Chris B Gecertificeerde beoordeling door TripAdvisor

We had an Army Reunion with around 55 friends....generally the 4 days went well, the staff were great and the functions we had there were very well received by our group. The food was delightful and they catered for things that cropped up unexpectedly really well. We will be back.

Thank you for providing feedback on your stay, It is wonderful to hear that your Army Reunion went well and the group enjoyed the hotel and services club facilities. We hope to have the opportunity to welcome you back

Great location - unhelpful elitist attitude from Management.

Tripadvisor-waardering 2.0/5

annsan61 Gecertificeerde beoordeling door TripAdvisor

We have stayed at many Mantra hotels. Prior to booking our 2 night stay, at Tweed Heads, I rang and spoke to Duty Manager, Gordon. He was very helpful when I explained that I have back issues and require a supportive, non saggy mattress. I also followed up with emails regarding this request. I was reassured that they would do their best to help and if I had any issues with the bed to contact reception and they would do whatever they could to help even if that meant changing rooms or mattresses. Upon checking in I mentioned this again to Anesu on reception (Gordon was not on duty) who confirmed that there was a note on my booking regarding the bed. He reassured me that if the mattress was not comfortable I was to let them know and they would help to rectify the problem. As soon as we got to our room (a nice one bedroom apartment) I tried the bed immediately. Unfortunately, the mattress was old and very unsupportive and saggy. I rang reception and spoke to Anesu. I explained that I had an email trail requiring a comfortable mattress and that the one in the room was unsuitable and could he help? He went and checked with the Duty Manager. When Anesu returned to the phone he informed me that the Duty Manager said "this is what you will get when you stay at the Mantra, if you want a better mattress you need to pay more money and stay at The Sebel". "You can have a different topper on the bed if you want". How the heck does a different topper help the saggy mattress underneath it? I was shocked to say the least. So, obviously paying $350 per night does NOT entitle you to a comfortable bed!! If the room was much, much cheaper and 3 star I guess I could understand his attitude (maybe) but at $350 per night in a 4 star hotel surely you are entitled to a decent bed. I'm really disappointed in the elitist attitude of the staff. Warning: if you want a bed that doesn't cause back pain be prepared to pay over $500 a night at The Sebel as $350 seems to be for "the cheap seats" only. I'm bitterly disappointed in the Mantra over this. My husband ended up rotating the mattress himself to see if it made any difference. Unfortunately it did not. I tried to do the right thing, I rang and checked about the beds even before making the booking. As we'll be doing extensive travelling from next year, I had hoped to establish with one brand, Mantra, so I would know I was getting good service. How disappointing after our Tweed Heads stay and the arrogant attitude of Management.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 950 beoordelingen 9.6/10 Locatie
  • 1.646 beoordelingen 6.6/10 Kamer
  • 913 beoordelingen 7.1/10 Service
  • 31 beoordelingen 6.2/10 Wifi
  • 611 beoordelingen 4.8/10 Comfort
  • 569 beoordelingen 5.6/10 Netheid
  • 144 beoordelingen 7.1/10 Ontbijt
  • 117 beoordelingen 4.9/10 Zwembad

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Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.