Mantra on Salt Beach - Kingscliff 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.1/5 2.677 beoordelingen

Mantra on Salt Beach - Kingscliff - Image 1
Mantra on Salt Beach - Kingscliff - Image 2
Mantra on Salt Beach - Kingscliff - Image 3
Mantra on Salt Beach - Kingscliff - Image 4
Gunnamatta Avenue, 2487 KINGSCLIFF, Australië

Omschrijving

Extras van het hotel

  • 300 m lopen naar het strand

  • Hotelkamers, appartementen met 1, 2 of 3 slaapkamers

  • 2 buitenzwembaden, tennisbanen, fietsverhuur

  • Grote conferentieruimten

  • Op loopafstand van restaurants, cafés en Salt Park

Onze accommodaties

Hotel locatie

Mantra on Salt Beach - Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australië

Gps:-28.277662, 153.577553

Telefoon
Fax +61 2 6670 5111

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Vergaderzalen
  • 100% niet-roken accommodatie

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.1/5  2.677 beoordelingen

TripAdvisor score  4.1/5  4.636 beoordelingen

Beware - Photos are for illustrative purposes only and management just don’t care about customers or the property.

Tripadvisor-waardering 1.0/5

N G Gecertificeerde beoordeling door TripAdvisor

Let down. I’ve been coming to Mantra since early 2000s with my parents and siblings and more recently with my own family but the experience over the Xmas / new year period really let a bad impression and now consider other options (our prior stay was just in September 2024) Upon check in we had a very warm room as it had a failed aircon unit in the middle of summer. We have the same split system at home and it doesn’t blow warm air on the lowest setting. After an 8 hour drive we spend the first night in the middle of summer and 38c with no a/c and no sleep. Without the staff even looking at the air con we were told there was nothing wrong and no other rooms available. Staff never attempted to look into the issue as soon as it was mentioned upon checking into the hotel and room. Reception staff generally need to loose the attitude as they seem to think we we are the idiots that didn’t know how to work the air con. The following morning the young man at reception said he went to the room whilst we were at breakfast and said it was working fine and blowing air. Luckily I was there later when the technician attended… who confirmed our diagnosis. It was like the staff tried so hard to not relocate us and really why do they even care it makes no difference to them. The new room had great aircon BUT IT needed a clean as beer bottles were under the sofa bed and the bed sheets had handwriting on them. See pics No pool towels on some days or we were told to hold onto them all day. There is an inconsistency with some staff not caring how many pool towels you request and then the next day you are almost interrogated before being given pool towels. Even one day a staff member checking my Accor card details. ACCOR PLUS MEMBERS BEWARE they also don’t care whatsoever about room upgrades or drinks to members as we are long time gold members and were put in a room on the ground floor facing west in the summer heat looking at the car park and at the furthest end of the resort. My first email to the hotel was on the 1/1/25 upon checking in about the inability to move rooms because of the faulty aircon. Several emails later and the hotel have still not responded. That alone shows there is no care.

Thank you for taking the time to tell us about your experience at Mantra on Salt Kingscliff. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Ocean view room overlooking carpark

Tripadvisor-waardering 2.0/5

Belindaab12 Gecertificeerde beoordeling door TripAdvisor

We planned a family getaway to Mantra, Kingscliff, and treated ourselves to the 2-Bedroom Ocean Spa Suite with “guaranteed ocean views from the balcony; amazing views,” as stated on their website. Our amazing view from our balcony was overlooking the noisy carpark. The room looked a bit tired, too. Not recommended.

Dear Belinda, Thank you for providing feedback on your recent stay. We regret you were let down by this experience. Your comments have been passed to the relevant management team. We'd love any opportunity to make up for this in future, so please reach out should you chose to return.

Resort good, room not so.

Tripadvisor-waardering 3.0/5

lisamA1458NX Stellen - Gecertificeerde beoordeling door TripAdvisor

The main resort area and pool are great, clean well maintained, airy and welcoming. Staff were all professional and pleasant. Unfortunately the ocean view room, afforded a glimpse of the sea. Lamp was broken and moldy, tiny wardrobe, room was very small.

Dear Lisa, I am happy to hear that you found our staff were professional and pleasant. I will pass this lovely feedback on. Thank you for letting us know your concerns in relation to the rooms. We continuously work towards maintaining high standards for our guest and your comments have been discussed with the management team. We'd love to see you again some time for an even better experience.

Disappointing

Tripadvisor-waardering 2.0/5

Mike M Gezinnen - Gecertificeerde beoordeling door TripAdvisor

Very disappointing a ‘resort’ hotel where the bar serving the pool closes at 4pm on Sunday and on another day closed for a private function. A complaint to the front desk about noise from an adjoining room was met with a we will call them, 20 minutes late i called reception again to be told they didn’t answer the call and that hotel staff were not allowed to knock on guest’s doors.

Dear Mike, Thank you for sharing your comments regarding your stay. We value all feedback in aim to offer our guests the best service and experience possible. We hope we will have the opportunity to better serve you in future.

Prachtig resort

Tripadvisor-waardering 5.0/5

Carolineslm Stellen - Gecertificeerde beoordeling door TripAdvisor

Schitterende ruime kamer/suite met groot balkon en werkelijk van alle gemakken voorzien. Wel erg groot complex, maar niets geen overlast van wat of wie dan ook. Goede geruisloze klimaatbeheersing dmv airco en fan in slaapkamer.Heerlijk bed. Fijne ruime badkamer. Diverse eetgelegenheden en winkeltjes op het terrein. Strand op loopafstand. Supersnel internet (tegen betaling). Vriendelijk en behulpzaam personeel. Een fijne plek voor langer verblijf.De suites met eigen kookgelegenheid worden om de 4/5 dagen schoongemaakt en aangevuld met koffie/thee/toiletartikelen. 1 handdoek per persoon was wat weinig. 2 zou fijn geweest zijn zoals in de meeste hotels, juist omdat de service niet dagelijks is.

Dear Carolineslm Thank you for taking the time to post a review on Trip Advisor. We are so pleased you enjoyed our beautiful part of the world and the Resort facilities as well as our gorgeous beach and neighbouring Salt Village with a variety of high quality eateries. We agree the accommodation, resort and location all lend itself perfectly for a longer stay - as there is so much to see and do as well as taking time out to relax by one of our pools. Thank you for your feedback on the towels, I do hope you phoned reception as they would have had housekeeping deliver more towels to you immediately - guest comfort is our absolute priority. Thank you for choosing to stay with us while in Australia and safe travels. Kind regards Scott Robertson General Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 1.199 beoordelingen 9.4/10 Locatie
  • 1.941 beoordelingen 5.5/10 Kamer
  • 1.078 beoordelingen 6.3/10 Service
  • 84 beoordelingen 3.4/10 Wifi
  • 818 beoordelingen 4.9/10 Comfort
  • 694 beoordelingen 4.3/10 Netheid
  • 543 beoordelingen 8.6/10 Zwembad
  • 311 beoordelingen 5.5/10 Goede prijs-kwaliteitsverhouding

Mogelijk gemaakt door Trustyou

Onze andere etablissementen in de buurt

Al onze hotels in Kingscliff

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.