Mantra on Salt Beach - Kingscliff 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.1/5 2.575 beoordelingen

Mantra on Salt Beach - Kingscliff - Image 1
Mantra on Salt Beach - Kingscliff - Image 2
Mantra on Salt Beach - Kingscliff - Image 3
Mantra on Salt Beach - Kingscliff - Image 4
Gunnamatta Avenue, 2487 KINGSCLIFF, Australië

Omschrijving

Extras van het hotel

  • 300 m lopen naar het strand

  • Hotelkamers, appartementen met 1, 2 of 3 slaapkamers

  • 2 buitenzwembaden, tennisbanen, fietsverhuur

  • Grote conferentieruimten

  • Op loopafstand van restaurants, cafés en Salt Park

Onze accommodaties

Hotel locatie

Mantra on Salt Beach - Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australië

Gps:-28.277662, 153.577553

Telefoon
Fax +61 2 6670 5111

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Vergaderzalen
  • 100% niet-roken accommodatie

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.1/5  2.575 beoordelingen

TripAdvisor score  4.0/5  4.631 beoordelingen

We love coming back to Salt Kingscliff but…

Tripadvisor-waardering 4.0/5

Paul M Stellen - Gecertificeerde beoordeling door TripAdvisor

We love going to Mantra Kingscliff, however it would nice if just once we could score a room with some sort of view than a street of houses, we can get that at home! Our room throughout our stay had a lingering musty smell which we advised reception which may be a result of the sink dripping onto the bathroom floor or coming from the washing machine. Our room also had a broken part of the bathroom shutters & a wobbly toilet seat. Our view was of the street & a row of houses across the road resulting in constant vehicle traffic noise. Even though the young lady whom greeted us on arrival was lovely & very professional it would have been nice if we were recognised as returning guests & not asked have we stayed there before. We have never been given a room upgrade ever there & the old chestnut claims of where available starts to get frustrating. It was a busy weekend there as has been at times before but it definitely was not full house. As a Gold Member I do not feel recognised as such whenever a room allocation is given to us & question why we would keep returning?

Dear Paul, We greatly appreciate you leaving your detailed comments for us. We regret your experience with us was not up to the standard we aim to offer our valuable gold members and return guests. Your comments are shared with our management team as we aim to address our guests concerns in hope to ensure future stays are at the highest standard possible. We surely hope we will have the chance to welcome you back and that you will choose you reach out before your next visit.

Think twice and double check

Tripadvisor-waardering 1.0/5

victoriakF6167IR Gecertificeerde beoordeling door TripAdvisor

The Salt Village in Kingscliff is in a fantastic location, close to amenities and a picturesque beach. Unfortunately, the resort is aged and falls very short of its advertised 4 stars. If seeking an ocean view, confirm that this is actually the case. While the gardens are beautiful, the ocean view remained elusive. The first room I had failed the cleanliness bar - soiled toilet seat, accumulated dirt in bedroom chest of drawers, dirty utensils and saucepans, and kitchen drawer front broken. To top it off, I found that I was sharing the bed with hungry bugs waking with a torso covered in large welts. Staff reluctantly offered a choice of other rooms - none of which had the originally booked ocean view and one of which reeked of urine. Lesson here should you decide to book a room is to inspect the room before you accept it. The check-out lass was lovely, bubbly and friendly - the others could take lessons.

Dear Victoria, Thank you for letting us know about your experience. We appreciate you leaving your detailed review for our management team to address. Although I wish your experience with us was better, I am glad you otherwise found the checkout team member helpful and our location to your liking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

What a dump!

Tripadvisor-waardering 1.0/5

Inspire64640964972 Stellen - Gecertificeerde beoordeling door TripAdvisor

The room smelt like mold and cigarettes. The staff are unhelpful at best. They didn’t have any towels for the pool. They don’t have any room service or cleaning unless you pay extra. No wifi either included… is this 2024 or 1994? 2 star hotel!!

We greatly appreciate you leaving your detailed comments for us. We regret your experience with us was not up to the standard we aim to offer our guests. Your comments are shared with our management team as we aim to address our guests concerns in hope to ensure future stays are at the highest standard possible.

Dated, tired, musty and dirty!

Tripadvisor-waardering 1.0/5

TrafalgarKyle Gecertificeerde beoordeling door TripAdvisor

I think it's important to know what you are going to get if you do choose to stay here. Firstly, this is NOT a "four star hotel". It could possibly pass as a two star hotel with a nice pool but even that would be a stretch. There is no house keeping, there is no room service (actually there is no service at all), there is no restaurant, there are no pool towels (and no possibility to get fresh towels if needed). There is a basic bar but it closes at 8:30pm on the weekends. The rooms are very dated, tired, musty and quite frankly very dirty. The beds are worn and incredibly uncomfortable and the linen is thredbare. There are no blinds in the room meaning the sun streams in through the gaps in the plantation shutters. It is close to the beach which is a plus and the pool area does look nice and is good for families but is a total zoo if you are looking for a place to relax and unwind. It has potential but unfortunately has been let for for too long. It needs a total refurbishment but I don't forsee that coming anytime soon. Read the reviews and you will see that even the people that rate this place highly (I suspect some of them may be owners of some of the rooms which they rent out) agree that it is past it's prime. If you do need to stay in the area check out Peppers across the road or they are some incredible AirBnBs available in the area which we have since discovered.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Prachtig resort

Tripadvisor-waardering 5.0/5

Carolineslm Stellen - Gecertificeerde beoordeling door TripAdvisor

Schitterende ruime kamer/suite met groot balkon en werkelijk van alle gemakken voorzien. Wel erg groot complex, maar niets geen overlast van wat of wie dan ook. Goede geruisloze klimaatbeheersing dmv airco en fan in slaapkamer.Heerlijk bed. Fijne ruime badkamer. Diverse eetgelegenheden en winkeltjes op het terrein. Strand op loopafstand. Supersnel internet (tegen betaling). Vriendelijk en behulpzaam personeel. Een fijne plek voor langer verblijf.De suites met eigen kookgelegenheid worden om de 4/5 dagen schoongemaakt en aangevuld met koffie/thee/toiletartikelen. 1 handdoek per persoon was wat weinig. 2 zou fijn geweest zijn zoals in de meeste hotels, juist omdat de service niet dagelijks is.

Dear Carolineslm Thank you for taking the time to post a review on Trip Advisor. We are so pleased you enjoyed our beautiful part of the world and the Resort facilities as well as our gorgeous beach and neighbouring Salt Village with a variety of high quality eateries. We agree the accommodation, resort and location all lend itself perfectly for a longer stay - as there is so much to see and do as well as taking time out to relax by one of our pools. Thank you for your feedback on the towels, I do hope you phoned reception as they would have had housekeeping deliver more towels to you immediately - guest comfort is our absolute priority. Thank you for choosing to stay with us while in Australia and safe travels. Kind regards Scott Robertson General Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 1.148 beoordelingen 9.3/10 Locatie
  • 1.864 beoordelingen 5.4/10 Kamer
  • 1.071 beoordelingen 6.2/10 Service
  • 82 beoordelingen 3.4/10 Wifi
  • 788 beoordelingen 4.7/10 Comfort
  • 660 beoordelingen 4.2/10 Netheid
  • 508 beoordelingen 8.6/10 Zwembad
  • 331 beoordelingen 4.7/10 Eten

Mogelijk gemaakt door Trustyou

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Al onze hotels in Kingscliff

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.