Mantra on Salt Beach - Kingscliff 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.2/5 2.856 beoordelingen

Mantra on Salt Beach - Kingscliff - Image 1
Mantra on Salt Beach - Kingscliff - Image 2
Mantra on Salt Beach - Kingscliff - Image 3
Mantra on Salt Beach - Kingscliff - Image 4
Gunnamatta Avenue, 2487 KINGSCLIFF, Australië

Omschrijving

Extras van het hotel

  • 300 m lopen naar het strand

  • Hotelkamers, appartementen met 1, 2 of 3 slaapkamers

  • 2 buitenzwembaden, tennisbanen, fietsverhuur

  • Grote conferentieruimten

  • Op loopafstand van restaurants, cafés en Salt Park

Onze accommodaties

Hotel locatie

Mantra on Salt Beach - Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australië

Gps:-28.277662, 153.577553

Telefoon
Fax +61 2 6670 5111

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Vergaderzalen
  • 100% niet-roken accommodatie

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.2/5  2.856 beoordelingen

TripAdvisor score  4.0/5  4.588 beoordelingen

Surprisingly Poor.

Tripadvisor-waardering 2.0/5

Elke K Gecertificeerde beoordeling door TripAdvisor

The Hotel lost our booking. The room was surprisingly filthy; I would not rate the cleanliness more than 5/10 and was extremely dusty for those allergy sufferers. The shower and dishwasher both leaked flooding the floors, and the springs in the beds were horrendous, so much so we had to double over towels on the bed to be able to sleep, as we ended-up with bruises. I was really shocked at how poor quality the hotel was for the price. It certainly didn't ruin my experience though, just something to remember next time I go to Kingscliff; to stay somewhere else.

Dear elkek765 Thank you for sharing your feedback with us regarding your recent stay. We are truly sorry to hear about the issues you encountered during your time with us. Losing your booking, the cleanliness concerns, and the maintenance issues you experienced are certainly not up to our usual standards, and we apologize for the inconvenience and discomfort they caused. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We have shared your comments with our housekeeping and maintenance teams to address the cleanliness and maintenance issues immediately. We are committed to ensuring that all our guests have a comfortable and enjoyable stay with us. Should you choose to stay with us again in the future, we would love the opportunity to make it right and provide you with a much-improved experience. Best Regards Micky Gong Executive Assistant Manager

Don’t book room 2304

Tripadvisor-waardering 1.0/5

Zuster74 Gecertificeerde beoordeling door TripAdvisor

Resort Room 2304 at Gunnamatta Ave- owner cancelled 4 days prior to stay!!! What a low act! Sep. 2022 • Family 4 days before the start of our 2 week stay (September 24, 2022 to Sunday 9), the owners cancelled our booking! We booked in February 2022, and the owner accepted my deposit, accepted my final full payment and left me to find my own accommodation 4 days out when everything is booked out and/or gone up! I last received confirmation of our booking on September 18, 2022, noting we look forward to you staying with us. What is very stressful, is that I have a wife and 3 sons that I had to tell today, that we are not going away, that we don't have anywhere to stay, that we are not having our family holiday! I have all the correspondence with Corporate Boardies, to show all the communication. The person calling from corporate boardies to inform us, did apologised and noted they could not find any alternate option for us. Our family have been holidaying in Kingscliff for 15 years. I have no issue with the owner cancelling, however what I have issue with is 4 days notice!!! No consequence for the owner. I STRONGLY suggest you avoid any bookings for Resort Room 2304 at Gunnamatta Ave - Mantra on Salt, Kingscliff. Ironically to complete this review I had to select the month of stay September. Apologies I couldn't attach any photos of the room to share!

Dear Zuster74 We are deeply sorry to hear about the situation you experienced with your booking at Resort Room. Please accept our sincerest apologies for the stress and inconvenience this has caused you and your family, especially given your long history of holidaying in Kingscliff. We understand the disappointment of having your holiday plans disrupted, particularly with such short notice. While we do not manage the specific property you mentioned, however we will take your feedback and pass it on to the owner and the agent who is managing this unit. Once again, we are sorry to hear what happened and hope that we have the opportunity to welcome you back to Mantra in the future. Best Regards Micky Gong Executive Assistant Manager

Terrible stay at mantra on salt Beach New South Wales

Tripadvisor-waardering 1.0/5

Brigid G Gezinnen - Gecertificeerde beoordeling door TripAdvisor

No room cleaning. Could I get your room cleaned after an eight nights stay the carpet stank I was told that towels were complementary since when has personal hygiene. Been an option dreadful don’t stay there I would’ve expected to see a manager, but nobody came near me even after I spoke to one of the junior staff members who tried to help, but nobody came. It was the junior staff member who listened to all of my concerns.

Dear Brigid G We are deeply sorry to hear about the issues you experienced during your stay at Mantra on Salt Beach. Your feedback is concerning, and we sincerely apologize for the inconvenience and disappointment caused. We understand the importance of room cleanliness and hygiene and regret that your room was not cleaned during your eight-night stay. This is not reflective of our usual standards, and we apologize for the oversight. Additionally, we apologize for any confusion regarding the availability of towels and the lack of response from our management team. Your comments have been shared with our housekeeping and management teams to address the issues you encountered and to prevent similar incidents from occurring in the future. We appreciate your understanding and patience and are grateful for the junior staff member who tried to assist you. We understand that this experience has likely left you feeling dissatisfied, and we apologize for not meeting your expectations. If there is anything further we can do to address your concerns, please do not hesitate to contact us directly. Thank you for bringing these issues to our attention. We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future. Best Regards Micky Gong Executive Assistant Manager

Beautiful Kingscliff

Tripadvisor-waardering 4.0/5

Sightsee703276 Gecertificeerde beoordeling door TripAdvisor

great location, no food an issue, whilst we could go across the street to Peppers for breakfast and bistro meal it really wasn't good enough for a hotel that I would normally stay at. This might put me off going to the Mantra again, not sure. The bike path along the beach and surrounded by bushland is stunning.

Dear sightsee703276 Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the beautiful location of Kingscliff and the stunning bike path along the beach. We apologize for the inconvenience you experienced regarding the lack of food options at our hotel. Your feedback is important to us, and we will review our offerings to ensure that they meet the standards our guests expect. We understand that our guests' dining experiences are an integral part of their stay, and we regret that we did not meet your expectations in this regard. We appreciate your comments and will use them to improve our services for future guests. Thank you for choosing to stay with us, and we hope to welcome you back soon. Best Regards Micky Gong Executive Assistant Manager

Prachtig resort

Tripadvisor-waardering 5.0/5

Carolineslm Stellen - Gecertificeerde beoordeling door TripAdvisor

Schitterende ruime kamer/suite met groot balkon en werkelijk van alle gemakken voorzien. Wel erg groot complex, maar niets geen overlast van wat of wie dan ook. Goede geruisloze klimaatbeheersing dmv airco en fan in slaapkamer.Heerlijk bed. Fijne ruime badkamer. Diverse eetgelegenheden en winkeltjes op het terrein. Strand op loopafstand. Supersnel internet (tegen betaling). Vriendelijk en behulpzaam personeel. Een fijne plek voor langer verblijf.De suites met eigen kookgelegenheid worden om de 4/5 dagen schoongemaakt en aangevuld met koffie/thee/toiletartikelen. 1 handdoek per persoon was wat weinig. 2 zou fijn geweest zijn zoals in de meeste hotels, juist omdat de service niet dagelijks is.

Dear Carolineslm Thank you for taking the time to post a review on Trip Advisor. We are so pleased you enjoyed our beautiful part of the world and the Resort facilities as well as our gorgeous beach and neighbouring Salt Village with a variety of high quality eateries. We agree the accommodation, resort and location all lend itself perfectly for a longer stay - as there is so much to see and do as well as taking time out to relax by one of our pools. Thank you for your feedback on the towels, I do hope you phoned reception as they would have had housekeeping deliver more towels to you immediately - guest comfort is our absolute priority. Thank you for choosing to stay with us while in Australia and safe travels. Kind regards Scott Robertson General Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 1.231 beoordelingen 9.4/10 Locatie
  • 1.942 beoordelingen 5.8/10 Kamer
  • 1.166 beoordelingen 6.4/10 Service
  • 96 beoordelingen 4.1/10 Wifi
  • 795 beoordelingen 4.7/10 Comfort
  • 652 beoordelingen 4.5/10 Netheid
  • 499 beoordelingen 8.4/10 Zwembad
  • 337 beoordelingen 4.6/10 Eten

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Onze andere etablissementen in de buurt

Al onze hotels in Kingscliff

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (BTW en toeristenbelasting inbegrepen) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.