マントラ トリロジー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 2,046 件のレビュー

マントラ トリロジー - Image 1
マントラ トリロジー - Image 2
マントラ トリロジー - Image 3
マントラ トリロジー - Image 4
101 105 Esplanade, 4870 ケアンズ, オーストラリア

説明

ホテルのその他の情報

  • ケアンズのビジネス中心区のエスプラネード沿いという好立地

  • レストラン(5軒)、IGA、ヘアサロン、マッサージサロンなど、各種のショップが充実

  • ホテルルームから広々とした3ベッドルームアパートメントルームまで、幅広いタイプの客室をご用意

  • 新スポットのケアンズ水族館など、ケアンズのさまざまな観光スポットまですぐ

  • コンベンションセンターやビジネス地区に近接

当ホテルの客室

ホテル所在地

マントラ トリロジー

101 105 Esplanade
4870 ケアンズ
オーストラリア

GPS:-16.918636, 145.775751

電話番号
ファックス +61 7 4080 8001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン

プール

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  2,046 件のレビュー

トリップアドバイザーの評価  3.4/5  2,980 件のレビュー

Best Ever!

トリップアドバイザーの評価 5.0/5

Carol T トリップアドバイザー認証口コミ

Reception and check in easy and staff very helpful. We had to walk through car park to access lift to our room , and that and using key card for lift was initially tricky, however husband went back and asked staff to help, which they did. From then on everything and every experience with staff had the WOW factor. We had a suite on the 7th floor. The view was unbeatable, the balcony large, with glass barriers which ensured an uninterrupted view over the promenade and out to sea. The suite was large, beautifully decorated and furnished. The kitchen had everything we needed with a little oven/grill, for cooking. Everything was spotlessly clean, including mirrors, and glass walls around shower and on the patio. There is no daily room service, which was fine by us as everything was top notch to start with. We stayed 3 nights . We were given a later check out, and also use of the pool area, toilet and shower, for the afternoon as we had a late flight home. Ivan at reception was a standout for helpfullness, lending me a cord to charge my phone and arranging day trips etc. All staff were very helpful though and always very cheerful. Will come back here for sure!

Dear Carol, Thank you for your delightful review and for sharing your wonderful experience at Mantra Trilogy Cairns. We are thrilled to hear that your check-in process was seamless and that our staff were able to assist you effectively during your stay. Your kind words motivate us to continue delivering exceptional service. We hope to welcome you back soon. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Poor internet, no room clean / servicing, and constant dehumidifier noise

トリップアドバイザーの評価 2.0/5

Tour29651455747 トリップアドバイザー認証口コミ

Clean room, and the staff are helpful, but.... - The internet is slow and cuts in and out all the time making work difficult. - The rooms are not serviced throughout the stay (5 days) - The room has a dehumidifier going 24/7 as additional noise in the room, that has a warning sign if you turn it off or adjust it you will incur a fine. No - I dont recommend.

employee going above and beyond

トリップアドバイザーの評価 5.0/5

Ric F トリップアドバイザー認証口コミ

i stayed at Mantra Trilogy for 3 nights from the 13th of May...........on arrival from Mackay around 5pm i had issues with finding a designated carpark and expressed my frustrations to reception.........I was extremely impressed with how Santiago (employee of Trilogy) handled the situation and went above and beyond in not only finding a park for me and even able to help me take my luggage up to my room .............all this in the pouring rain ................thank you so much Santiago you made my week especially when you spoke fluent Italian during our conversation ...apologies for being so difficult

Dear Ric, Thank you for your kind words regarding your recent experience at Mantra Trilogy Cairns. We are delighted to hear that Santiago, was able to assist you during your arrival, especially under challenging circumstances. We appreciate your understanding and patience regarding the parking situation, and we will continue to strive for excellence in our service delivery. Thank you once again for your feedback, and we look forward to welcoming you back in the future. We hope to welcome you back soon. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

This hotel could be a hit or miss, really depending on what you're here for!

トリップアドバイザーの評価 3.0/5

Cat R トリップアドバイザー認証口コミ

Pros: - Right on the esplanade, ocean views if you secure the right room, great views... amazingly central location - Bed and pillows surprisingly comfortable - even in nice hotels sometimes pillows are a nightmare - Lovely staff - Spacious rooms - laundry and lots of closet space for the room we had (1 bedroom + living) - Air con works great - much needed for the hotter days Cons: - Mold all along base of shower - needs a lot of work... - High-speed wifi constantly drops out, had to use my hotspot (I was here for work) and drained all of my data allowance in one week. If you're here for a holiday, it may not be such an issue for you but it was a disaster for me Middle ground: - Cleanliness level wasn't terrible, but noticeable areas in the room that seemed to have been missed (depends on your level of cleanliness expectation, some may not be bothered by a couple of dirt patches)

Dear Cat R, Thank you for sharing your detailed feedback regarding your recent stay with us. We are pleased to hear that you appreciated our central location, comfortable accommodations, and the attentiveness of our staff. However, we sincerely apologize for the issues you experienced during your visit. Your comments regarding the cleanliness of the shower and the high-speed Wi-Fi are concerning, as we strive to maintain high standards throughout the hotel. We take such feedback seriously and will ensure it is communicated to our housekeeping and maintenance teams for further review. We appreciate your understanding that experiences can vary, and your insights will assist us in improving our services for future guests. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

Great accommodation.. car parking a major issue.

トリップアドバイザーの評価 3.0/5

sam63 Solo travel - トリップアドバイザー認証口コミ

1 bedroom room was the redeeming factor in my stay. Well set out , small kitchen with everything required and washing machine and dryer. Much appreciated after 2 weeks of trekking overseas. The bed was so comfortable. No view from room ..just straight out as ground level to the next hotel and near the walking path, which meant I had to leave curtains closed the majority of time. Average review given as I spent 1.5 hours each time I left hotel in my rental car trying to find a parking spot anywhere within walking distance ! Only minimal and I mean minimal parking available by hotel . I admit it was the Easter weekend. Parking on the street meant I had to be out of bed by 0830 to obtain a 3 hour parking ticket to ensure I didn't get fined. After travelling for over 24 hours .. ughhh. Location is great .

Dear Sam, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the comfort of the one-bedroom room and found the amenities, including the small kitchen and laundry facilities, to your satisfaction after your travels. We sincerely apologise for the inconvenience you experienced with parking during your stay. We strive to provide a pleasant experience for our guests, and we understand that parking can sometimes be a challenge, particularly during peak periods like Easter. Unfortunately, the limited parking availability is a common concern due to our central location. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

との提携 TripAdvisor

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