マントラ トリロジー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 1,955 件のレビュー

マントラ トリロジー - Image 1
マントラ トリロジー - Image 2
マントラ トリロジー - Image 3
マントラ トリロジー - Image 4
101 105 Esplanade, 4870 ケアンズ, オーストラリア

説明

ホテルのその他の情報

  • ケアンズのビジネス中心区のエスプラネード沿いという好立地

  • レストラン(5軒)、IGA、ヘアサロン、マッサージサロンなど、各種のショップが充実

  • ホテルルームから広々とした3ベッドルームアパートメントルームまで、幅広いタイプの客室をご用意

  • 新スポットのケアンズ水族館など、ケアンズのさまざまな観光スポットまですぐ

  • コンベンションセンターやビジネス地区に近接

当ホテルの客室

ホテル所在地

マントラ トリロジー

101 105 Esplanade
4870 ケアンズ
オーストラリア

GPS:-16.918636, 145.775751

電話番号
ファックス +61 7 4080 8001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン

プール

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  1,955 件のレビュー

トリップアドバイザーの評価  3.5/5  2,928 件のレビュー

Great location poor maintenance

トリップアドバイザーの評価 3.0/5

Nicolas F トリップアドバイザー認証口コミ

Amazing location looking out to the ocean. Our family with teenage kids stayed in a three bedroom apartment. Very convenient for access to shops, restaurants and the lagoon. Friendly staff. The apartment itself was sparsely furnished, only one double lounge for up to 6 people. The apartment also had several maintenance issues, including a broken fridge door, broken dishwasher rack, broken bedroom door latch and overflowing toilet cistern. It’s all rather thoughtless, one of the bedside tables from the master bedroom was missing. We found it in the cupboard but discovered it does not fit next to the bed. Such a shame because it’s a spacious place with a good layout.

Hi NicF255060, Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed our amazing oceanfront location and found our staff to be friendly and accommodating. It's wonderful to know that the convenience of our proximity to shops, restaurants, and the lagoon added to your experience. We sincerely apologise for the maintenance issues you encountered during your stay. Please rest assured that we are addressing these matters promptly to ensure a more comfortable experience for our guests in the future. Your comments regarding the furnishings and maintenance concerns have been noted, and we are working diligently to rectify these shortcomings. We appreciate your understanding and hope to welcome you back for an improved stay in the future. Warm regards, Emil Gan General Manager Mantra Trilogy Cairns

Excellent location and good Stay

トリップアドバイザーの評価 5.0/5

CalianneNL トリップアドバイザー認証口コミ

I stayed for 3 days and I can say it was an amazing experience. Firstly, the location of the hotel is perfect to enjoy the beach, party night and experiment good restaurants. We had a considerable delay to check-In, but all the staffs were very friendly and kind to explain what was happening and help us with we need.

Hi CalianneNL, Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you had an amazing stay and enjoyed our excellent location near the beach, nightlife, and great dining options. We apologise for any inconvenience caused by the delay during check-in but are pleased to know that our staff provided friendly and helpful service to assist you during this time. Guest satisfaction is our top priority, and we appreciate your understanding. We look forward to welcoming you back for another fantastic stay in the future! Warm regards, Emil Gan General Manager Mantra Trilogy Cairns

Highly recommended for the price

トリップアドバイザーの評価 5.0/5

Steve T トリップアドバイザー認証口コミ

I have given maximum stars as my wife and I thought it totally met our expectations and more. The room was a good size with a huge bed, dehumidifier, air conditioner and fan also great smelling toiletries in the bathroom. The room did not get serviced for the 5 days which was fine as that kept the price of the room down. If I needed anything replenishing I just picked it up from the fantastic staff in reception. We would both definitely stay again when we next visit cairns

We very much appreciate your comments regarding your stay at the Mantra Trilogy Cairns. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emil Gan General Manager

Pretty good.

トリップアドバイザーの評価 3.0/5

Daniel M トリップアドバイザー認証口コミ

Great location, very central, close to groceries / bottle shop / restaurants. Nice rooms, a few chips / scuff marks here and there. Very clean. Parking can be a minor hassle, there are not enough parks at the hotel, I often had to park on the street (paid parking during the day, free at night). I booked a room for 3 adults and 2 children, was disappointed to get 1 x double, 2 single beds and a fold-out bed, I would have expected 3 x proper single beds. My kid was sick during the night and vomited on the bed & carpet. I told reception early the next morning and asked for it to be cleaned up. They agreed, for an additional cleaning fee, which is fair enough. Spent the day out on the reef, got back late, and the mess was not cleaned up, which was disappointing as there are no cleaning supplies in the room. I spoke to reception and someone came up and cleaned it straight away. Didn't end up getting charged the cleaning fee.

Hi Daniel, Thank you for sharing your feedback with us. We appreciate your detailed review of your recent stay. We're pleased to hear that you enjoyed our central location and found our rooms to be nice and clean, despite a few minor marks. We apologise for any inconvenience caused by the parking situation and the bed configuration not meeting your expectations. We sincerely apologise for the incident with your child being sick during the night. It's disappointing to hear about the initial miscommunication regarding the cleanup, but we're glad our team promptly addressed the issue when brought to their attention. We value your feedback and will use it to improve our services and ensure a more seamless experience for our guests in the future. We hope to have the opportunity to welcome you back for a more enjoyable stay. Warm regards, Emil Gan General Manager Mantra Trilogy Cairns

Terrible experience

トリップアドバイザーの評価 1.0/5

RSSHAH7 ファミリー - トリップアドバイザー認証口コミ

Horrible experience and the worst ever after being Accor Member for over 20 years. The service and the staff were hopeless. Being an Accor member for over 20 years I was very disappointed with the hotel and the front office. There was no room service and the front office girl was bluntly refusing everything. You cannot get water, you have to pick your requests from the front desk. At the time of booking all this was not clear that the hotel room will be without any service. I called Accor Helpdesk and they tried to help get me refund as I wanted to check out but the hotel refused. I checked out of the hotel within one hour of checking in and I had paid for 3 nights. When I came to the reception and said I want to check out because I am not happy and the stupid girl at the reception is saying thank you, have a great evening, no problem. Absolutely hopeless and my worst experience ever with Accor group.

Hi RSSHAH7, I'm terribly sorry to hear about your disappointing experience at our hotel. As a loyal Accor member for over 20 years, your satisfaction is incredibly important to us, and I sincerely apologise for the issues you encountered during your stay. I understand your frustration with the lack of service provided by our front desk team. We strive to ensure all guests have a comfortable and enjoyable stay, and it's clear we fell short on this occasion. Regarding the misunderstanding about room services, we regret any confusion caused. While we don't have a restaurant on-site, we do have several dining options in our building complex, and we offer the convenience of charging meals from select restaurants to your room account. I would like to personally address your concerns about the refund and ensure that this matter is resolved to your satisfaction. Please contact me directly so that I can assist you further. To assist you further with the refund issue, could you please provide me with the name under which the booking was made? This will enable me to follow up on the issue promptly and ensure it is resolved to your satisfaction. Once again, I apologise for the inconvenience caused and appreciate your feedback, which helps us improve our services. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

との提携 TripAdvisor

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ケアンズのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。