マントラ トリロジー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,999 件のレビュー

マントラ トリロジー - Image 1
マントラ トリロジー - Image 2
マントラ トリロジー - Image 3
マントラ トリロジー - Image 4
101 105 Esplanade, 4870 ケアンズ, オーストラリア

説明

ホテルのその他の情報

  • ケアンズのビジネス中心区のエスプラネード沿いという好立地

  • レストラン(5軒)、IGA、ヘアサロン、マッサージサロンなど、各種のショップが充実

  • ホテルルームから広々とした3ベッドルームアパートメントルームまで、幅広いタイプの客室をご用意

  • 新スポットのケアンズ水族館など、ケアンズのさまざまな観光スポットまですぐ

  • コンベンションセンターやビジネス地区に近接

当ホテルの客室

ホテル所在地

マントラ トリロジー

101 105 Esplanade
4870 ケアンズ
オーストラリア

GPS:-16.918636, 145.775751

電話番号
ファックス +61 7 4080 8001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン

プール

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,999 件のレビュー

トリップアドバイザーの評価  3.4/5  3,001 件のレビュー

Poor, low quality

トリップアドバイザーの評価 1.0/5

Ashley S トリップアドバイザー認証口コミ

Praise sandwich...Location is fantastic - near water, resturants and entertainment. Atmosphere - average. Room - average. The integrated cupboard door in front of fridge had a cabin hook screwed to the door in lieu of repairing the hinges and magnetic door catch as designed (low quality band aid solution). On the 5 day the room had not been serviced and needed to be requested (the humidity even with A/C was high). The All Accor internet site housekeeping policy states the rooms are serviced every 3 days. The bed sheets stunk, the overflowing rubbish bin stunk the mold in the bathroom was disgusting. I am a traveller for business and liesure and member of All Accor and am considering my liklihood of recommendation now...

Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our prime location and its convenient access to local attractions. At the same time, I sincerely apologise for the shortcomings you experienced during your visit. It is disappointing to learn that your room was not serviced as expected and that issues relating to cleanliness and maintenance detracted from your stay. While our housekeeping services operate on a limited schedule, we acknowledge that this was not clearly communicated and did not meet your expectations. We will be reviewing our website and guest information to ensure this is more transparent. Please also be assured that we take cleanliness very seriously, and your comments regarding the bed linens and bathroom condition have been shared with our team for immediate review and improvement. We truly value your feedback and your loyalty as an ALL – Accor Live Limitless member. We hope you will consider staying with us again in the future, allowing us the opportunity to restore your confidence and provide you with the quality experience you deserve. Warm regards, Emil Gan General Manager Mantra Trilogy Cairns

Unsatisfactory

トリップアドバイザーの評価 2.0/5

Ryan B トリップアドバイザー認証口コミ

Cairns mantra trilogy Main beef. They split the king in the master for the kids. Requested a car park on booking did not get. Room was not 100% clean with nails on the floor.

Thank you for your feedback. I apologise for the inconvenience regarding the bed configuration, parking arrangement, and room cleanliness. Your comments are valuable to us as we continuously strive to enhance our services and facilities. Thank you for staying with us. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

A not so rewarding experience!

トリップアドバイザーの評価 2.0/5

Phil C トリップアドバイザー認証口コミ

Well! Mantra Trilogy, what can one say? We were booked in for a five (5) night stay and as such would be considered a good paying customer for any hotel. Here is our opinion on the Manyra Trilogy for your consideration…. Remembering we stayed in one room only for the duration of our stay in Cairns: - Service desk and staff… very good, friendly and in the most well informed. - views from tower 1 - limited but fair - location in relation to waterfront, shops and charters to the Barrier Reef - overall good if you enjoy a walk along the waterfront. - Standard of the rooms - now for the reality. - and we were in Room 4/3A. which was a single bedroom unit with cooking facilities and separate laundry 1. Range hood inoperable 2. Ventilation in bathroom inoperable 3. Ventilation in laundry inoperable 4. Toilet seat loose and fixings broken 5. Mat in the lounge room very worn and matted - well overdue for replacement. 6. Bedroom had comfortable bed but the circulation space was very limited getting into the room from the living room. Whoever designed these units needs a kick up the butt! Finally, we did hand this list to the front desk for their records. We were phoned and offered another room….. on our last night! This begs the question, why did they place us in this room in the first place? Didn’t anyone else point out these glaring defects? Why weren’t these glaring defects corrected prior to relenting the room? Poor attitude and management I suspect. So that’s it! Mantra Trilogy stay rated a poor two (2) stars only and most of the positives were directly related to experiences outside of our accommodation. When given an opportunity to make good a poor experience the management deserve a serve. Over and out. .

Thank you for sharing your feedback regarding your recent stay at Mantra Trilogy Cairns. We sincerely appreciate your positive comments about our service desk and staff, as well as our location. However, I am disappointed to learn that your room did not meet your expectations. The issues you mentioned, such as the inoperable ventilation systems and the condition of the toilet seat and mat, are concerning. We strive to ensure that all accommodations are well-maintained, and it is regrettable that your experience did not reflect this commitment. I acknowledge your frustration regarding the timing of the room change offer and understand how this may have impacted your overall satisfaction. Your feedback is invaluable to us and will be taken into consideration as we continuously work to enhance our guest experience. Thank you once again for your insights, and I hope you may consider giving us another opportunity in the future. Kind regards, Emil Gan General Manager Mantra Trilogy Cairns

Cool place

トリップアドバイザーの評価 5.0/5

J David A トリップアドバイザー認証口コミ

It was a nice and pleasant experience. Good location, close to restaurants and splanad. Friendly staff. Santiago from front desk 10/10⭐️

Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location and found our staff, particularly Santiago, to be friendly and helpful. We look forward to welcoming you back in the future. Best regards, Emil Gen General Manager Mantra Trilogy Cairns

Great experience at the Mantra again

トリップアドバイザーの評価 5.0/5

Rhanna C トリップアドバイザー認証口コミ

We stayed at The Mantra as a family for a week during Christmas and on a stopover on the way home. The staff were incredible and gave us access to our room early after an overnight flight (we have 4 kids) and were a delight to deal with.

Thank you for your kind feedback regarding your recent stay at Mantra Trilogy Cairns. We are delighted to hear that your family enjoyed your experience, and we appreciate your recognition of our staff's efforts to accommodate your needs. Providing exceptional service is a priority for us, and it is gratifying to know we were able to assist you after your long journey. We hope to welcome you back on your next visit. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

との提携 TripAdvisor

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