マントラ エスプラネード - ケアンズ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,488 件のレビュー

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53 57 The Esplanade, 4870 ケアンズ, オーストラリア

説明

ホテルのその他の情報

  • 予約担当者へのお問い合わせにつきましては、1300 987 610 までご連絡お願いします

  • 有名なエスプラネードラグーンに隣接

  • リーフフリートターミナルまで徒歩5分

  • 数多くのレストラン、バー、ショップに近接

  • ケアンズコンベンションセンターまで徒歩10分

当ホテルの客室

ホテル所在地

マントラ エスプラネード - ケアンズ

53 57 The Esplanade
4870 ケアンズ
オーストラリア

GPS:-16.921305, 145.777742

電話番号
ファックス +61 7 4046 4242

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • フィットネスセンター
  • Wifi
  • エアコン
  • 全館禁煙

プール

Surrounded by tropical plants with a feature rock wall waterfall, our refreshing lagoon style pool and spa is the perfect place to relax and enjoy the tropics.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,488 件のレビュー

トリップアドバイザーの評価  4.0/5  2,615 件のレビュー

お客さまの声 5.0/5

Mieko I. 一人 - 確認済みレビュー すべて

立地も良いですがスタッフの方々の笑顔と優しさに何時も満足しています。 そして清潔感も嬉しいです♪

Dear Mieko, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed our location, the warmth of our staff, and the cleanliness of our facilities. Your satisfaction is our priority, and we look forward to welcoming you back. Best regards, Harry Ha General Manager

Poor management and customer service

トリップアドバイザーの評価 1.0/5

Mun Hoe L トリップアドバイザー認証口コミ

We booked a two bedroom suite and they double booked us unable to give us the room. They give us a different room but charge the same price for the room we booked no discount whatsoever. They made up reasons that the room was flooded due to heavy rains and later the staff told us they mistakenly gave our room to someone else who booked later than us. We complained but was told either get a full refund and a stay somewhere else. Can’t believe they can treat customers like that very disappointed with their management and customer service level.

Dear munhoel2026., Thank you for sharing your feedback regarding your recent experience with us. I sincerely apologize for the inconvenience caused by the room allocation issue you encountered. It is disappointing to learn that our management and customer service did not meet your expectations during your stay. While we strive to provide the accommodations as booked, unforeseen circumstances can occasionally arise, and I regret that this affected your experience negatively. I understand your frustration regarding the pricing and the lack of an alternative resolution. Your comments will be reviewed as we continuously seek to improve our service standards and ensure a better experience for our guests in the future. Thank you again for your valuable feedback. Best regards, Harry Ha General Manager

お客さまの声 4.5/5

Yurina Y. ファミリー - 確認済みレビュー すべて

家族で3泊しました。部屋には必要な家具家電が十分揃っており、もっと長く滞在すればよかったと思いました。1歳、3歳、5歳の子供たちもまだいたいと言っていました。

Dear Yurina, Thank you for your kind words regarding your family's stay. It is wonderful to hear that our accommodations met your needs and that your children enjoyed their time with us. We hope to welcome you back for a longer visit in the future. Best regards, Harry Ha General Manager

Great location

トリップアドバイザーの評価 4.0/5

gaurav_829 トリップアドバイザー認証口コミ

Mantra Esplanade is perfectly situated in the heart of the city, just a short walk from the Reef Terminal and the vibrant Cairns waterfront dining scene. For those looking to swim, the public Esplanade Lagoon is only a five-minute stroll away. You truly couldn’t ask for a more ideal location. The service was a highlight; the staff were incredibly polite and went out of their way to accommodate an early check-in. As an ALL - Accor Live Limitless member, I was pleased to see all benefits and upgrades honored, which added significant value to the stay. We stayed in a one-bedroom apartment that felt like a home away from home, fully equipped with all the necessary amenities. It is worth noting that full housekeeping is only provided once a week; however, the staff are happy to provide fresh towels or other essentials at reception upon request. While there is no on-site restaurant, the hotel features a good-sized swimming pool, and the proximity to local eateries makes dining out effortless.

Dear gaurav_829, Thank you for your thoughtful review regarding your recent stay at Mantra Esplanade Cairns. We are delighted to hear that you appreciated our prime location, which indeed offers easy access to the Reef Terminal and the vibrant dining options along the waterfront. It is gratifying to know that our staff's commitment to service and your status as an ALL - Accor Live Limitless member contributed positively to your experience. We acknowledge your comments regarding housekeeping and the lack of an on-site restaurant. As you noted, full housekeeping services are provided weekly, and we are pleased that our team was able to assist you with any additional needs during your stay. We aim to create a comfortable environment for our guests, and your feedback is invaluable in this regard. Thank you once again for your kind words, and we hope to welcome you back in the future. Best regards, Harry Ha General Manager

Family stay Dec 25. Recommended

トリップアドバイザーの評価 4.0/5

Kerry O トリップアドバイザー認証口コミ

Stayed for 5 nights this week. Was slightly concerned with previous reviews. We were very happy with the hotel. Location is amazing, rooms good size and great kitchen facilities. Beds comfy. Staff very good. Pool needs a bit of a tidy up (leaves etc spoil it's image and the foliage needs cutting back) gym was ok. Would definitely stay again. Location is the best feature along with excellent value for money.

Dear kerryoU2562XJ, Thank you for your positive feedback regarding your family stay at Mantra Esplanade Cairns. We are delighted to hear that you enjoyed our prime location, spacious rooms, and comfortable beds. Your compliments about our staff are greatly appreciated. We acknowledge your comments regarding the pool area and gym, and we will consider these insights for our ongoing maintenance. We are pleased that you found great value in your stay and look forward to welcoming you again in the future. Best regards, Harry Ha General Manager

との提携 TripAdvisor

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