マントラ エスプラネード - ケアンズ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,494 件のレビュー

ベストレートをお約束
マントラ エスプラネード - ケアンズ - Image 1
マントラ エスプラネード - ケアンズ - Image 2
マントラ エスプラネード - ケアンズ - Image 3
マントラ エスプラネード - ケアンズ - Image 4
53 57 The Esplanade, 4870 ケアンズ, オーストラリア

説明

ホテルのその他の情報

  • 予約担当者へのお問い合わせにつきましては、1300 987 610 までご連絡お願いします

  • 有名なエスプラネードラグーンに隣接

  • リーフフリートターミナルまで徒歩5分

  • 数多くのレストラン、バー、ショップに近接

  • ケアンズコンベンションセンターまで徒歩10分

当ホテルの客室

ホテル所在地

マントラ エスプラネード - ケアンズ

53 57 The Esplanade
4870 ケアンズ
オーストラリア

GPS:-16.921305, 145.777742

電話番号
ファックス +61 7 4046 4242

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • フィットネスセンター
  • Wifi
  • エアコン
  • 全館禁煙

プール

Surrounded by tropical plants with a feature rock wall waterfall, our refreshing lagoon style pool and spa is the perfect place to relax and enjoy the tropics.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,494 件のレビュー

トリップアドバイザーの評価  4.0/5  2,616 件のレビュー

Poor management and customer service

トリップアドバイザーの評価 1.0/5

Mun Hoe L トリップアドバイザー認証口コミ

We booked a two bedroom suite and they double booked us unable to give us the room. They give us a different room but charge the same price for the room we booked no discount whatsoever. They made up reasons that the room was flooded due to heavy rains and later the staff told us they mistakenly gave our room to someone else who booked later than us. We complained but was told either get a full refund and a stay somewhere else. Can’t believe they can treat customers like that very disappointed with their management and customer service level.

Dear munhoel2026., Thank you for sharing your feedback regarding your recent experience with us. I sincerely apologize for the inconvenience caused by the room allocation issue you encountered. It is disappointing to learn that our management and customer service did not meet your expectations during your stay. While we strive to provide the accommodations as booked, unforeseen circumstances can occasionally arise, and I regret that this affected your experience negatively. I understand your frustration regarding the pricing and the lack of an alternative resolution. Your comments will be reviewed as we continuously seek to improve our service standards and ensure a better experience for our guests in the future. Thank you again for your valuable feedback. Best regards, Harry Ha General Manager

お客さまの声 4.5/5

Yurina Y. ファミリー - 確認済みレビュー すべて

家族で3泊しました。部屋には必要な家具家電が十分揃っており、もっと長く滞在すればよかったと思いました。1歳、3歳、5歳の子供たちもまだいたいと言っていました。

Dear Yurina, Thank you for your kind words regarding your family's stay. It is wonderful to hear that our accommodations met your needs and that your children enjoyed their time with us. We hope to welcome you back for a longer visit in the future. Best regards, Harry Ha General Manager

Great location

トリップアドバイザーの評価 4.0/5

gaurav_829 トリップアドバイザー認証口コミ

Mantra Esplanade is perfectly situated in the heart of the city, just a short walk from the Reef Terminal and the vibrant Cairns waterfront dining scene. For those looking to swim, the public Esplanade Lagoon is only a five-minute stroll away. You truly couldn’t ask for a more ideal location. The service was a highlight; the staff were incredibly polite and went out of their way to accommodate an early check-in. As an ALL - Accor Live Limitless member, I was pleased to see all benefits and upgrades honored, which added significant value to the stay. We stayed in a one-bedroom apartment that felt like a home away from home, fully equipped with all the necessary amenities. It is worth noting that full housekeeping is only provided once a week; however, the staff are happy to provide fresh towels or other essentials at reception upon request. While there is no on-site restaurant, the hotel features a good-sized swimming pool, and the proximity to local eateries makes dining out effortless.

Dear gaurav_829, Thank you for your thoughtful review regarding your recent stay at Mantra Esplanade Cairns. We are delighted to hear that you appreciated our prime location, which indeed offers easy access to the Reef Terminal and the vibrant dining options along the waterfront. It is gratifying to know that our staff's commitment to service and your status as an ALL - Accor Live Limitless member contributed positively to your experience. We acknowledge your comments regarding housekeeping and the lack of an on-site restaurant. As you noted, full housekeeping services are provided weekly, and we are pleased that our team was able to assist you with any additional needs during your stay. We aim to create a comfortable environment for our guests, and your feedback is invaluable in this regard. Thank you once again for your kind words, and we hope to welcome you back in the future. Best regards, Harry Ha General Manager

Family stay Dec 25. Recommended

トリップアドバイザーの評価 4.0/5

Kerry O トリップアドバイザー認証口コミ

Stayed for 5 nights this week. Was slightly concerned with previous reviews. We were very happy with the hotel. Location is amazing, rooms good size and great kitchen facilities. Beds comfy. Staff very good. Pool needs a bit of a tidy up (leaves etc spoil it's image and the foliage needs cutting back) gym was ok. Would definitely stay again. Location is the best feature along with excellent value for money.

Dear kerryoU2562XJ, Thank you for your positive feedback regarding your family stay at Mantra Esplanade Cairns. We are delighted to hear that you enjoyed our prime location, spacious rooms, and comfortable beds. Your compliments about our staff are greatly appreciated. We acknowledge your comments regarding the pool area and gym, and we will consider these insights for our ongoing maintenance. We are pleased that you found great value in your stay and look forward to welcoming you again in the future. Best regards, Harry Ha General Manager

Pretty solid venue that has been tidied up

トリップアドバイザーの評価 4.0/5

shoeless1963 トリップアドバイザー認証口コミ

Second stay at the property and starting to quite like it. Brilliantly located right on the seafront and easy walking distance to everywhere. Rear exit also goes past a pretty little museum area that is lit at night. Believe the rooms have had some TLC in the last 18 months since our last visit and new carpet fitted maybe? Still the 80s style 'in-the-bath' shower but bathrooms clean and functional. Hotel options sparse and a tad binary - OK and very not OK - in Cairns but Esplanade is overall value-for-money. Amusing to see that some of the rooms have very long-term residents in - they do monthly or longer rentals - with small plantations on the balconies. Reception staff friendy but not a full-service venue.

Dear Shoeless1963, Thank you for your thoughtful feedback regarding your recent stay at Mantra Esplanade Cairns. We are delighted to hear that you found our location convenient and enjoyed the improvements made to the property since your last visit. It is always rewarding to know that our efforts to enhance the guest experience are appreciated. We acknowledge your comments about the bathroom facilities and understand that the design may not meet everyone's preferences. Your mention of our reception team's friendliness is appreciated, and we strive to create a welcoming atmosphere for all our guests. While we do offer various room options, we understand the importance of full-service amenities and will continue to evaluate our offerings in this regard. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Harry Ha General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 893 件のレビュー 9.8/10 ロケーション
  • 1,083 件のレビュー 6.5/10 客室
  • 875 件のレビュー 8.1/10 サービス
  • 40 件のレビュー 5.6/10 インターネット
  • 436 件のレビュー 6/10 快適さ
  • 402 件のレビュー 5.1/10 清潔さ
  • 248 件のレビュー 3.6/10 雰囲気
  • 235 件のレビュー 4.8/10 設備

Powered by Trustyou

周辺の他の施設

ケアンズのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。