プルマンケアンズインターナショナル(旧シーベルケアンズ) 5 つ星
お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,614 件のレビュー
広さ 3,000 ㎡ 以上のイベントスペース（ミーティングルーム 11 室）
17 Abbott Street
CAIRNS INTL AIRPORT 8km / 4 マイル
CAIRNS STATION 2km / 1.24 マイル
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チェックインしておくつろぎください。プルマンケアンズインターナショナルの客室はどれも 40 m² 以上と広く、プライベートバルコニーを完備しています。ケアンズ湾のすばらしい景色を楽しめる客室、またはきらめく街の夜景と緑生い茂る内陸部を眺められる客室をお選びいただけます。 プレミアムルーム、エグゼクティブルーム、プレジデンシャルルームなどエレガントな内装の広々とした321室の客室を擁する美しい当ホテルは、各部屋に専用バルコニー、ハイビジョンTV(オンデマンドビデオ対応)、デスク、遮光カーテンを完備しました。ルームサービスもご利用いただけます。
Accor plus failure, great onsite service
The front desk staff and management were exellent solving a problem that was created by the Accor plus system, i have been an Accor plus member for many years and i am also a Vacation Club member. The Accor plus reservation needs to be put back into the hands of the individual Hotels, i have been increasingly frustrated in the past 6 months with the failure of this system and have considered cancelling my membership. The only reason i have maintained it is because of the great service the frontline staff give, credit to the staff, thumbs down to the current Accor plus booking system, it needs to be looked at, i am hearing poor responses from others as well.
Hello 436troy, thank you very much for your review and for your continued loyalty. We are naturally sorry that you experienced delay and inconvenience upon arrival but are very pleased our front desk team were able to assist and remedy the situation to your satisfaction. Thank you kindly for recognising their efforts. We very much look forward to welcoming you back again soon. Warms regards, Pullman Cairns International Team.
Nice refurbished rooms, lacking customer service
Markus W トリップアドバイザー認証口コミ
We checked in late after 3pm and our room was not ready in time despite being a platinum member, additionally we didn’t get an upgrade as hotel was full so ended up on a low floor with mediocre views so was disappointing. Despite the 2nd night having rooms available for an upgrade, the fact that no one cared to look into upgrading us to a better room as you would expect when you spend 60 plus nights a year with Accor as a loyal member. Better training on how to treat loyal members with a better experience would be great. Unfortunately Spa was closed for renovations and no emails were sent advising in advance so that was disappointing as we had hoped to enjoy a spa experience. Overall on a positive food was great and friendly staff in the restaurant and bars!
Hello Markus W, thank you very much for your review and more importantly, for your continued loyalty. Delighted to hear you enjoyed our beautiful renovated Superior rooms but appreciate your comments about room allocation. Unfortunately due to very high occupancy across our refurbished room inventory, there was no opportunity to upgrade you even on the second night. I apologise that this was not replayed back to you. I am however very pleased you enjoyed our food and found our team in the restaurant and bar friendly. Thank you again, we hope to see you back. Warm regards, Pullman Cairns International Team.
great rooms and location
Alan P トリップアドバイザー認証口コミ
we had a refurbishment room and it was lovely clean and fresh bathrooms were spacious and well pointed breakfast was ok had better bar staff we found rather forward and $6 for a bucket of ice to be sent to the room was a joke front of house staff great
Hi Alan P, Thank you so much for your review, we do appreciate and take all comments on board. Thank you for recognising our front of house team and we hope to be able to welcome you back again soon. Warm regards.
Not what I expected from Accor
It's just not what I'm used to with this company. "Sorry we don't assist with luggage in the driveway, it's too hot" That's how my stay started. I get that it was too hot, I had been in the heat all day and was looking forward to a restful stay in the Pullman. We were booked for 7 days. The first morning we went to the dining room for our breakfast. It was inedible. We ate outside the hotel for the rest of our 7 day stay. It took housekeeping 3 days to clean the toilet, vacuum the floor and replace the glasses in the room. I asked the front desk to bring fresh glasses to the room. Despite them advising they would be up in a few minutes, they never came. I appreciate staffing has been a problem over time, but this standard of service is simply not acceptable based on the cost to stay at this hotel
Hello burlew2022, thank you for your comments. I do sincerly apologise for the shortcomings you have raised. We have made great headway in these past weeks as we return to normal operating levels and we certainly appreciate your patience with us as we develope new team members and refine proceedures to improve our service and facilities. We do hope to have the opportunity of welcoming you back again. Warm regards.
It as expected
Bed was so bad, it was like street motel standard. When you book at Pullman and pay big $$ bed has to be decent, carpet was so old. I booked this hotel thinking 5 start hotel, for me it was no way near. Sleeping 8 nights in this hotel and beds provided was a nightmare.
Dear 158badrij, Thank you for your review. My sincerest apology that your in-room experience has not met expectation. I am pleased to advise that we have 8 floors of completely renovated rooms (including new beds) available to book - these are our Superior room types. We hope to be able to welcome you back into one of these new rooms next time you are visiting Cairns. Wishing you all the best for a wonderful 2022. Warmest regards, Monique