プルマン パーム コーブ シー テンプル リゾート アンド スパ 5 つ星

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5 Triton Street, 4879 パーム コーブ, オーストラリア

説明

ホテルのその他の情報

  • 海辺の立地と自然環境をお楽しみください。

  • 広々としたラグーンプールなど、3つの見事なプール

  • トロピカルな親しみやすい雰囲気の中、思い出に残るウェディングに最適です

当ホテルの客室

ワンルーム

スタジオスパルーム

  • 2 人/最大
  • 40 m² / 430 sq ft
  • 寝具 1 x キングサイズベッド
  • ほとんどの宿泊施設: バルコニー

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ホテル所在地

プルマン パーム コーブ シー テンプル リゾート アンド スパ

5 Triton Street
4879 パーム コーブ
オーストラリア

GPS:-16.752775, 145.670175

電話番号
ファックス +61 7 4059 9699

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

TEMPLE OF TASTES RESTAURANT

シンプル、カジュアルでリラックスできる「Temple of Tastes」は、パーム コーブのレストランで、モダンで控えめながらも洗練された雰囲気の中、屋内またはテラスでスタイリッシュなリゾートダイニングをお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  649 件のレビュー

トリップアドバイザーの評価  4.3/5  1,604 件のレビュー

2024エクセレンス認証

Unsatisfactory lunch meal.

トリップアドバイザーの評価 2.0/5

Paul J Couples - トリップアドバイザー認証口コミ

Stunning location and pool outdoor eating area. Visited for lunch. Ordered Grilled Barramundi chips and salad $38 and chicken caesar salad. $28. Ordered from pool bar area. Small portions. Barramundi was very small with little flavour. Chips greasy and no flavour. Salad with no dressing and poor produce. Ceaser very little lettuce. No egg and little cheese. Very disappointed as have previously had wonderful meals. Thanked bar staff when leaving table with no response as the two males continued their conversation with each other ignoring or not hearing my gesture of thanks. Not busy just not interested Unsatisfactory food and service.

Disappointing

トリップアドバイザーの評価 2.0/5

Amanda J ファミリー - トリップアドバイザー認証口コミ

Hotel is located on beachfront, very smoky in due to people having fires on the beach. Breakfast was extremely disappointing- rude staff, felt very uninviting. Food was terrible- poached eggs rock hard on the inside and tasted like vinegar, iced coffee was served black. Recommend looking at other options.

Dear Amanda J, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your stay did not meet expectations, and we appreciate the opportunity to respond. Regarding the smoke from beach fires, we completely understand how this would have impacted your experience. The beachfront is public land and not under the hotel’s jurisdiction, so unfortunately we’re unable to prevent individuals from lighting fires. That said, we do report concerns to local authorities when needed and will continue to do so in the interest of our guests’ comfort and safety. We're also very disappointed to hear about your experience at breakfast. What you described does not reflect the level of service and quality we aim to provide. Your comments about the food and service have been passed on to our F&B team for immediate review and follow-up. We're particularly sorry the eggs and coffee were not to your liking and that our team came across as unwelcoming — this is not the hospitality standard we expect from ourselves. While we regret that your visit fell short this time, we sincerely hope you might consider giving us another opportunity in the future to show you the high standards of service and experience we’re known for. Warm regards, Megan Kadic

Una triste y mala experiencia / Sad and bad expierence

トリップアドバイザーの評価 2.0/5

Passport03349684595 ファミリー - トリップアドバイザー認証口コミ

Fui a visitar a mis hijos que decidieron vivir hace dos años en Australia (Sidney) y los lleve para poder ver la barrera del coral a Cairns y reserve en el hotel “Pullman Palm Cove Temple Resort & Spa“ primero quisimos cambiar la habitación ya que por la página no nos permitía y nos dijieron que en Australia no te lo podían cambiar y pagar lo que figuraba. Nos manejamos con una recepcionista que hablaba español (Ángela Leiva), no tenía la mejor predisposición pero bueh era con la que yo podía expresar mis desconformidades. Le pedimos que nos cambiara de departamento ya que por ser un 5 estrellas lo que estábamos pagando no estaba a la altura, le pedimos un tour y nos dio uno que era peor, le suplicanos si podiamos hacer un checkout y nos quería cobrar el mismo precio qué pagamos los tres días. Le comentamos que no era así en los hoteles y nos dijo que su manager que es Australiana era así que no le gustaba los latinosamericanos -nosotros somos (argentinos)- ya eso nos hizo sentir muy mal. Fue una experiencia horrible, mi consejo traten de reservar en el centro de Cairns ya que no vale la pena este hotel y además se encuentra muy “MUY” alejado por lo que se gasta mucho en taxi o Uber. Yo lo reserve porque cuenta con playa privada pero la misma recepcionista nos dijo que no nos podíamos meter a la playa porque había medusas, así que la parecía que la recepcionista nos comentaba todo con mala intención. Yo no sé si era la recepcionista Ángela Leiva o -realmente lo que ella nos transmitía- que su manager australiana era la que no ponía predisposición para que nuestra estadía fuera placentera, ya que no le gustaban los de Latinoamérica. Por otro lado, la comida del restaurante del hotel no está buena y la porción es muy poca, además cierran a las 20 hs cierran. Si desean comer o tomar algo más tarde no tienen nada cerca. Pero lo más triste que me dejó es lo que nos dijo esa recepcionista que porque la manager del hotel al ser australiana no tenía empatía con nosotros, no sé si es verdad o no, ya que eso nos transmitía la recepcionista Ángela Leiva, ese comentario fue muy feo y además del dinero que gastamos ante el mal servicio. Ah y el estado de las habitaciones no son de un 5 estrellas, les aviso para que estén prevenidos, no se guíen como yo por las fotos. I went to visit my children who decided to live in Australia (Sydney) two years ago. I took them to see the Cairns Barrier Reef. I booked at the Pullman Palm Cove Temple Resort & Spa. We first wanted to change our room since the website didn't allow us to. They told us that in Australia we couldn't change it and we had to pay the listed price. We dealt with a receptionist who spoke Spanish (Ángela Leiva). She wasn't very friendly, but she was the one I could express my dissatisfaction with. We asked her to change our apartment since, despite it being a 5-star hotel, what we were paying wasn't up to par. We asked her for a tour, but she gave us one that was worse. We begged her if we could check out and she wanted to charge us the same price we paid for the three days. We told her that wasn't how it was in hotels, and she told us that her manager, who is Australian, didn't like Latin Americans (we are Argentinian), and that made us feel really bad. It was a horrible experience. My advice is to try to book in downtown Cairns, as this hotel isn't worth the money and is also very "VERY" far away, so you'll have to spend a lot on taxis or Uber. I booked it because it has a private beach, but the receptionist herself told us we couldn't go to the beach because there were jellyfish, so it seemed like the receptionist was telling us everything with malicious intent. I don't know if it was the receptionist, Angela Leiva, or—what she actually told us—that her Australian manager wasn't willing to make our stay pleasant, as she didn't like Latin American restaurants. On the other hand, the food at the hotel restaurant isn't good and the portions are very small. They also close at 8:00 PM. If you want to eat or drink later, there's nothing nearby. But the saddest thing I felt was what the receptionist told us, that the hotel manager, being Australian, didn't have any empathy for us. I don't know if it's true or not, since that's what the receptionist Ángela Leiva told us. That comment was really ugly, not to mention the money we spent on the poor service. Oh, and the condition of the rooms isn't 5-star. I'm warning you so you're forewarned, don't rely on the photos like I did.

Estimada Andrea, Gracias por tomarse el tiempo para compartir su experiencia. Lamentamos sinceramente saber que su estadía no fue lo que esperaba. Con respecto a su solicitud de cambio de habitación, nos gustaría aclarar que no fue posible realizar el cambio a un departamento de dos habitaciones debido a la falta de disponibilidad en ese momento. Siempre intentamos acomodar las preferencias de nuestros huéspedes, pero en ciertas ocasiones no es posible debido a la ocupación del hotel. En cuanto al tour reservado, este fue gestionado a través de un proveedor externo. Si bien con gusto asistimos a nuestros huéspedes con la reserva de actividades, las excursiones no son operadas directamente por el resort y, por lo tanto, están fuera de nuestro control. Sobre el tema de las medusas, nuestro equipo siempre procura priorizar la seguridad de nuestros huéspedes. En el norte tropical de Queensland, hay épocas del año en las que la presencia de medusas es mayor, por lo que recomendamos evitar nadar en zonas no protegidas. Esta recomendación se hace pensando en el bienestar de todos los visitantes. Lamentamos profundamente si hubo algún malentendido durante su interacción con nuestro personal. Nos sorprende el comentario sobre la actitud hacia los latinoamericanos, ya que no refleja en absoluto los valores del resort ni de nuestro equipo. Puede haber habido una mala interpretación, y le aseguramos que todos nuestros huéspedes son bienvenidos y tratados con respeto, sin importar su origen. Apreciamos sus comentarios sobre la comida y las instalaciones, y los tendremos en cuenta para seguir mejorando. Lamentamos que su experiencia no haya sido satisfactoria y agradecemos nuevamente que nos haya compartido su opinión.

True Value for Money

トリップアドバイザーの評価 5.0/5

HFCBW トリップアドバイザー認証口コミ

I stayed at Pullman Palm Cove in April. It was amazing value for money. This resort has many great qualities and Karen at reception is outstanding in terms of service and attention to detail. I did have concerns about the food and room service but to their credit they immediately refunded the orders, and management were incredibly quick to discuss my concerns face to face and apologise. My apartment was spacious and the bathroom had a terrific spa and its own pool. It was in a very quiet beautiful private treed position facing the beach. This resort has the advantage of being on the beach with no road traffic which I have found to be very noisy when I have stayed in other resorts on the esplanade side of Palm Cove. The French spa therapist at Vie Spa was excellent.

Dear HFCBW, Thank you for taking the time to share such thoughtful feedback following your April stay with us at Pullman Palm Cove. We’re delighted to hear you found your experience to be true value for money and that the peaceful beachfront location, private villa setting, and amenities like the spa bath and private pool added to the comfort and enjoyment of your stay. A special thank you for recognising Karen at reception — she takes great pride in providing attentive, personalised service, and your kind words will mean a great deal to her. We're also very pleased to hear that you had a positive experience at Vie Spa and enjoyed the care provided by Pascale. We appreciate your honesty regarding your concerns with food and room service, and we're glad we were able to resolve the matter promptly and professionally. Guest feedback is essential to our continued improvement, and your experience is a reminder of the importance of responsive service. We hope to have the pleasure of welcoming you back for another peaceful and memorable stay in Palm Cove. Kind Regards, Megan

Excellent resort

トリップアドバイザーの評価 5.0/5

JudeHay_12 トリップアドバイザー認証口コミ

Beautiful grounds. Close to the main area of Palm Cove for beach, restaurants, bars and shops. Gorgeous pools, convenient pool bar. We dined in yhe main restaurant once and the food was amazing - highly recommend it. Talk to George who is especially helpful and knowledgeable, or his assistant. Generally, the staff in the resort gave excellent and thoughtful service. I would certainly recommend the resort for a highly enjoyable holiday.

Dear JudeHay_12, Thank you for your wonderful feedback — we’re absolutely delighted to hear you had such an enjoyable holiday with us. It’s fantastic to know that you loved the grounds, pools, and our prime location near the heart of Palm Cove. We're especially pleased that you enjoyed your dining experience at our main restaurant — we'll be sure to pass on your kind words to the kitchen team. A special thank you for mentioning George and Alesandra — they’ll be thrilled to hear their service made a positive impression. We’re very proud of our team and the care they take in making every guest feel welcome. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay. Warm regards, Megan Kadic General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 209 件のレビュー 8.8/10 ロケーション
  • 385 件のレビュー 6.6/10 客室
  • 414 件のレビュー 7.4/10 サービス
  • 28 件のレビュー 1.1/10 インターネット
  • 197 件のレビュー 5.8/10 料理
  • 127 件のレビュー 4/10 清潔さ
  • 79 件のレビュー 5.5/10 朝食
  • 76 件のレビュー 5.1/10 お値打ち度

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