ノボテルケアンズオアシスリゾート 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 3,106 件のレビュー

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122 Lake Street, オーストラリア, 4870 ケアンズ, オーストラリア

説明

ホテルのその他の情報

  • 温菜と冷菜を取り揃えた朝食ビュッフェ

  • くつろいだ雰囲気のモダンなダイニング「ミズナ」

  • ロビーで無料の高速Wi-Fiを提供

  • 全客室にChromecast対応の55インチのLCD TVを備えています

  • ビジネスイベントに最適な5室の柔軟なスペース

当ホテルの客室

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ホテル所在地

ノボテルケアンズオアシスリゾート

122 Lake Street, オーストラリア
4870 ケアンズ
オーストラリア

GPS:-16.918613, 145.772766

電話番号
ファックス +61 7 4080 1847

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

MOKU BAR + GRILL

Moku allows your soul to an endless summer that echos the vibrancy & culture of island life, a far cry from traditional yet familiar enough to be a favourite, the food is vibrant and full of texture, the drinks are sassy and the vibe is just right.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  3,106 件のレビュー

トリップアドバイザーの評価  4.4/5  529 件のレビュー

2025エクセレンス認証

お客さまの声 2.5/5

Ueno T. カップル - 確認済みレビュー すべて

上記に書いた不満がなかったらと思う。

Dear Ueno, Thank you very much for your valuable feedback. I sincerely apologize for not meeting your expectations regarding the cleaning of the room and bed making. I will instruct the staff to pay greater attention and strive for improvement in our services. Sincerely, Aaron Room Division Manager Novotel Cairns Oasis Resort

お客さまの声 5.0/5

Keisuke O. ファミリー - 確認済みレビュー すべて

旅行の8ヶ月前から検討して、このホテルに決定して本当にケアンズの旅が忘れられない素晴らしいものになった！ 街の中心部へも歩いてアクセスでき、買い物も容易にすることができるのは便利この上ないと思った‼️そしてリゾートを満喫できる、プールやレストラン、バーなどの施設面も充実していて、なによりスタッフの対応が素晴らしい👍英語に疎いのに意図を拾ってくれるから、円滑にコミュニケーションできてるため言葉の壁を越える満足な日々が過ごせました。また行くことがあれば、ぜひリピートしたいと思っています🇦🇺

Resort is great for a short break

トリップアドバイザーの評価 4.0/5

Samal トリップアドバイザー認証口コミ

This resort is great for a short break! Great location, great quality, great pool! Our room, although not an apartment, was generously sized and had lovely décor and great view. Only suggestion is to increase the threshold between shower area and bathroom area since it can get wet. Everything in walking distance to restaurants and harbour for trips on the water or for collection for other tours, such as Daintree Rainforest or Kuranda Railway. All staff we encountered were friendly and helpful The highlight was the pool. It has its own bar and an adjacent eating area. There are also two undercover shaded areas at each end of the pool besides the sunny areas for just chilling out, as well as lawns where you are welcome to spread out your towels or the provided bean bags. We spent our last day just relaxing round the pool and did our laundry, great way to finish the 5 days we were there.

Dear Samal, Thank you for sharing such a wonderful review of your recent stay with us. We’re thrilled to hear you enjoyed a relaxing short break and that our location, room comfort, and pool facilities all contributed to a memorable visit. It’s great to know that you found the room spacious with beautiful décor and a lovely view. We also appreciate your helpful suggestion regarding the shower threshold — feedback like this is invaluable as we continually work to enhance our guest experience. We’re delighted that our proximity to the harbour, restaurants, and local tours made exploring the region easy and enjoyable. Hearing that our team members were consistently friendly and helpful is truly appreciated. We’re especially pleased that the pool area was a highlight of your stay, the team and I agree it is one of our standout features with its swim up bar and beach end. I'm glad you were able to make the most of the facilities and had a great time to relax and enjoy all the features the pool area has to offer. Thank you again for your kind words. I hope we can welcome you back for another relaxing stay in the near future. Kindest Regards Aaron Rooms Division Manger Novotel Cairns Oasis Resort

お客さまの声 4.5/5

Ryotarou O. カップル - 確認済みレビュー すべて

とてもよかった

Dear Mr. Ryotaro, Thank you very much for your kind words. We are truly pleased to know that you were satisfied with our services. We sincerely look forward to your next visit. Sincerely, Aaron Manager of Guest Services Novotel Cairns Oasis Resort

An Honest Review

トリップアドバイザーの評価 2.0/5

Ibo1980 トリップアドバイザー認証口コミ

2 star for their good breakfast Stepping into the Novotel Cairns with my two young children (aged 3 and 6), we expected a standard, reliable stay—but what we got was a saga of frustration that left us thoroughly disappointed with the brand. The issues began quickly. We discovered **ants in our room**, a major problem when traveling with small kids. What was truly shocking, however, was the management's response. After complaining to at least four different staff members, including the highest-ranking manager, not once did anyone simply say, **"We are sorry for the trouble."Their standard reply was that an ant problem is "common" in the region, a baffling explanation for a major hotel brand. The problem compounded: we were moved to a replacement room that also had ants. Furthermore, the electronic key failed three times before a technician was finally called to fix the lock's **dead battery**. On top of all this, the small rooms had squeaky, lumpy beds, and the A/C unit was visibly blowing lint and dirt, clearly indicating a filter that hadn't been changed in years. After enduring multiple maintenance failures, two rooms with ants, and the constant hassle, the greatest insult was the management’s complete lack of courtesy. Despite hearing about all the trouble, no one offered even a simple free breakfast or drink to acknowledge the inconvenience. This experience suggested a fundamental lack of training or care. A hotel should be run by people who know how to manage guests with finesse and basic hospitality. I learned a bitter lesson about corporate negligence and a lack of guest care that makes me confident in my final verdict: I will never stay with Novotel again and strongly recommend others seek alternatives.

Dear Ibo1980, Thank you for taking the time to share your experience at Novotel Cairns Oasis Resort. I am sincerely sorry to learn about the challenges you faced during your stay, particularly concerning the issues with ants and room maintenance. We pride ourselves on delivering high quality of service and I regret to hear it has fallen short of expectations on this occasion. Please be assured we take such feedback seriously as it is vital for us to improve our services. I apologise for the lack of communication and courtesy you encountered from our team. Your comments regarding the ants in the rooms and the malfunctioning door lock system have been addressed with our housekeeping and maintenance teams. We are about to embark on a upgrade to a number of rooms as part of a wider improvement plan for our accommodation. We appreciate your feedback regarding our breakfast service, and I regret that your overall experience did not reflect the quality we aim to provide. Thank you for your insights, as they are essential for enhancing our guest experience. Please reach out to me directly to discuss further regarding the team members you spoke to and hope that you can give us another opportunity welcome you back in the future for a much improved experience. Kindest Regards Aaron Rooms Division Manager Novotel Cairns Oasis Resort

との提携 TripAdvisor

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ケアンズのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。