Mantra Sydney Airport 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 2 479

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3 Ross Smith Avenue, 2020 MASCOT, Australia

Opis

O hotelu

  • Zlokalizowany 800 m od terminali krajowych, lub 10 minut pieszo

  • Tylko 4 km od terminalu międzynarodowego za pomocą busa w cenie 7 USD

  • Nieprzerwany widok pasa startowego z jednej strony hotelu.

  • 30 minut taksówką do dzielnicy biznesowej Sydney

  • na stronie Carpaking z długoterminowym parkingiem.

Nasze pokoje

Lokalizacja hotelu

Mantra Sydney Airport

3 Ross Smith Avenue
2020 MASCOT
Australia

Pozycja GPS:-33.932831, 151.186755

Telefon
Faks +61 2 8398 0730

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Całkowity zakaz palenia na terenie całego obiektu

ON SITE RESTAURANT

Our inhouse restaurant offers a buffet breakfast, mid week lunch menu and a la carte dinner service. If your travel involves a later flight, there is also an all-day dining option outside of these times. Our bar is open from midday daily.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 2 479

Ocena TripAdvisor  3.9/5  Liczba opinii: 610

Nice location poor aircon

Ocena na stronie TripAdvisor 1.0/5

Lee H Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Paid for airport view which was great to start with. However, the aircon was stuck on 27 degrees and no amount of effort to change it worked. Rang reception and asked if someone knew how to change it, but no so they said they would give us another room. Of course this was on the other side of the hotel. No refund was forthcoming for the extra amount to be on the airport side. Traffic noise was bad all night and the aircon was on 25 degrees and once again unable to be changed. Ended up turning it off as it was cooler than having it on. All in all a poor night’s sleep with no cares given when we mentioned it at reception in the morning.

Dear Lee, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear that your recent stay did not meet your expectations, and I want to sincerely apologize for the discomfort and inconvenience you experienced. We understand how important a comfortable room temperature and a quiet environment are for a restful night’s sleep. It’s disappointing to hear that the air conditioning system in both rooms was not functioning properly and that our team was unable to resolve this during your stay. I will personally follow up with our maintenance team to ensure this issue is addressed immediately. I also regret that we were unable to offer a more suitable solution at the time, especially after your move from an airport-view room. While we do our best to ensure guests receive the room type, they’ve paid for, we understand your frustration at not receiving a refund or acknowledgment for this change. This will be reviewed internally so we can better support our guests in similar situations in the future. Lastly, I’m particularly sorry to hear that your concerns were not met with the level of care and attention they deserved during check-out. This is not the standard of service we strive to provide. Please know your comments have been taken seriously, and we are taking steps to ensure improvements are made. If you’re open to it, I would welcome the opportunity to discuss your experience further and personally assist with any future stay. We’d love a chance to provide the experience you were expecting. Kind regards, Shaheen Dipa Assistant Manager

Small room and very disappointing restaurant

Ocena na stronie TripAdvisor 3.0/5

phildally57 Couples - Opinia zatwierdzona w TripAdvisor

Rooms small and restaurant well below expectation in Sydney. We booked close to airport as had early morning flight. Bed comfortable, but room just big enough for bed. Whilst the restaurant menu looked OK and was very busy, it has to have been the worst and therefore overpriced fish we have had the displeasure to consume. The flathead fillets looked like fish fingers and were very dry. Salad was very very basic. Out of all the airport hotels we have stayed at, it is the worst of the bunch. Would recommend eating somewhere else.

Dear Phil dally, Thank you for sharing your feedback following your recent stay with us. While I’m glad to hear you found the bed comfortable and appreciated the convenience of our location, I’m truly sorry that the rest of your experience fell short of expectations. We understand how important a relaxing and enjoyable meal is—especially when travelling—and I sincerely apologize that your dining experience did not reflect the quality we aim to deliver. Your comments regarding the fish dish and salad presentation have been shared with our Head Chef for immediate review and follow-up with the kitchen team. Regarding the room size, all of our rooms are indeed compact, as clearly displayed on our website with accurate descriptions and photos. We aim to be transparent about what guests can expect, especially given our location near the airport where space is at a premium. While they are designed to be efficient and comfortable for short stays. We genuinely appreciate your honest feedback—it helps us identify areas for improvement, and we take it seriously. I’m sorry we didn’t meet the standard you’ve experienced at other airport hotels, and I hope you’ll give us the opportunity to provide a much better experience in the future. Kind regards, Shaheen Dipa Assistant Manager

The worst hotel in Australia

Ocena na stronie TripAdvisor 1.0/5

Joel R Opinia zatwierdzona w TripAdvisor

I would never have chosen this hotel willingly but was put up here when my flight was cancelled. Never again. The room was noisy, the beds were horrible, the wireless was spotty, the restaurant was overpriced with indifferent service and charged an exorbitant price for the worst piece of meat I have had in Australia. And the food credit they provided did not cover breakfast. This is hands down the worst experience I have had in Australia. I had a better time at a cinderblock roadhouse in the Nullarbor with just a bed and wastebasket in the room and an air conditioner that banged through the night. I would not let my dog stay here and will not be coming back here or to any other Accor properties.

Dear Gjoelr, Thank you for taking the time to share your experience, though I’m truly sorry to hear how disappointing your unexpected stay with us was. We completely understand how frustrating it can be to have travel plans disrupted and to find yourself in a hotel not of your choosing. That said, we’re deeply sorry that your time with us left such a negative impression—from the comfort of the room to the dining experience and Wi-Fi reliability. Your comments have been taken seriously and shared with the relevant teams, particularly in regard to noise, bedding quality, service in the restaurant, and the value of the food credit provided. We strive to offer a welcoming and comfortable experience for every guest, and it’s clear we fell short in your case. While it’s disappointing to hear this has affected your view of not just our hotel, but of Accor properties more broadly, we do appreciate your honesty. Feedback like yours helps us identify where improvements are most needed. If there's anything further, you'd like to share, or if you're open to discussing your experience in more detail, please don’t hesitate to reach out directly. We truly regret that your stay was so unsatisfactory and wish you better travel experiences ahead. Warm regards, Shaheen Dipa Assistant Manager

Bad experience at Mantra Sydney Airport

Ocena na stronie TripAdvisor 1.0/5

genevieves935 Opinia zatwierdzona w TripAdvisor

I booked a studio king via Egencia, our company corporate travel, 2 months before the actual travel. The hotel put me and another colleague in a twin share. I went to reception and asked what I booked. I even showed them my booking and they said I booked twin share. It seems the staff at reception, their motto is the customer is wrong and we are right. I called Egencia to assist, they said to Egencia that they are fully booked and could not give me the room that I booked but when my colleague complained about his room being smelly, out of the blue they have a room that had the type of room that I booked. Who’s lying now?… Another college of mine complained about one of her towel when she checked in was dirty. They really dropped the ball in providing customer service. We suppose to be back at this hotel to catch our flight back to Melbourne (2 of us) and others (4) going back to United States. But after our experiences, we all decided to cancel our booking here and booked at Rydges Sydney Airport. We will definitely tell our colleagues not to use this hotel. We do not recommend it.

Dear Genevieves, Thank you for taking the time to provide your detailed feedback. I’m genuinely sorry to hear about the issues you and your colleagues experienced during your recent stay with us. We sincerely apologize for the room allocation error and any confusion caused around your booking. While our intention is never to dispute what a guest has booked, it’s clear that this situation was not handled as it should have been. You deserved a better level of communication and service at the front desk, and I will personally follow up with the team to ensure that a more guest-focused approach is taken in situations like this. I also regret that your colleague received a room that did not meet cleanliness standards, and I completely understand how this, along with your experience, would impact your perception of our hotel. Please rest assured that we are addressing this internally with both our housekeeping and front office teams to prevent similar situations from happening again. We respect your decision to stay elsewhere for the remainder of your trip, though we’re truly disappointed to have lost your confidence. Our goal is always to provide a reliable, welcoming, and comfortable experience—especially for our valued corporate and frequent travelers—and I regret that we fell short this time. Your feedback is being taken seriously and used constructively to improve our service. Should your travels ever bring you back to the area, we’d appreciate the opportunity to welcome you again and provide the stay you expected from the start. Warm regards, Shaheen Dipa Assistant Manager

Late flight accomodation

Ocena na stronie TripAdvisor 3.0/5

cb945 Opinia zatwierdzona w TripAdvisor

Not to far for most to drag a bag Check in was ok, I hate when the person you are dealing with ignores you to look at what their colleague is doing checking in somebody else. Due to late flight arrival and 2 hour wait for Qantas baggage, arrived 7 mins before the restaurant was closing, which was unfortunate and not their problem, but when I suggested I'd do room service and was told that there was none, bit surprised when their website distinctly states "Room Service Available 24 hours per day, 7 days per week". Anyway, I got a takeaway to the room and the service was awesome as was the food, best hamburger I've had for a long time Room was good Bed comfy Overall, not bad. Check Out good Only complain would be, bathroom. Mold on ceiling and shower tiles at bottom quite streaked ie not cleaned. I would come back at a pinch, but might try a couple of others first

Dear Bickley, Thank you for taking the time to share such a detailed and balanced review of your stay. We’re really glad to hear that you enjoyed the room, found the bed comfortable, and that check-in and check-out were smooth overall. It’s especially great to know you had such a positive dining experience—your kind words about the food and service will definitely be shared with our kitchen and restaurant teams. That burger praise will go down a treat! That said, I want to sincerely apologies for the confusion regarding room service. You're absolutely right—our website does state 24/7 room service availability, and we’ll be following up internally to ensure our offerings and communications are consistent across all platforms. I also understand your frustration during check-in, and I’ll share your feedback with our front desk team as a reminder of the importance of attentive, guest-focused service at all times. As for the bathroom, we appreciate you pointing out the cleanliness issue. That’s certainly not the standard we aim for, and we’ll be addressing it directly with our housekeeping team to ensure better attention to detail. We truly appreciate your honest feedback—it helps us improve and refine the guest experience. While we understand you may try other options next time, we do hope to have the chance to welcome you back and show you the improvements we’ve made. Warm regards, Shaheen Dipa Assistant Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 961 Liczba opinii 8.9/10 Lokalizacja
  • 1 360 Liczba opinii 7.1/10 Pokój
  • 1 316 Liczba opinii 7.8/10 Obsługa
  • 20 Liczba opinii 4.7/10 Internet
  • 720 Liczba opinii 8.3/10 Jedzenie
  • 610 Liczba opinii 6.2/10 Czystość
  • 227 Liczba opinii 7.3/10 Śniadanie
  • 8 Liczba opinii 0/10 Strefa wellness

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