Mercure Sydney 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 8 049

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818-820 George Street, NSW, 2000 SYDNEY, Australia

Opis

O hotelu

  • Do dworca centralnego, Darling Harbour, dzielnicy Chinatown oraz ICC można dojść pieszo

  • 9 jasnych sal konferencyjnych.

  • Zapraszamy na posiłek w restauracji Platform 818 i w barze Terrace on Two & Eve's

  • Kryty basen, sauna i siłownia

  • 517 nowoczesnych i stylowych apartamentów i pokojów.

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Lokalizacja hotelu

Mercure Sydney

818-820 George Street, NSW
2000 SYDNEY
Australia

Pozycja GPS:-33.883942, 151.20282

Telefon
Faks +61 2 9217 6888

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Platform 818

Nagradzana restauracja oferuje odprężającą, rustykalną, a jednocześnie elegancką atmosferę. Jest idealny dla osób szukających wspaniałych chwil i nowych przygód. Klasyczne dania australijskie w nowoczesnym wydaniu przygotowane z lokalnych składników.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 8 049

Ocena TripAdvisor  4.0/5  Liczba opinii: 5 823

Wet patch in our room that smelt and looked like urine

Ocena na stronie TripAdvisor 1.0/5

kiwi_travellers_nz Rodziny - Opinia zatwierdzona w TripAdvisor

Upon arrival to our room, we noticed a wet patch between the two beds, that when we tried to clean it up, turned out to be a yellow liquid that smelt very strongly of urine. A disgusting situation as both my daughter and I had touched it when first determining if it was wet or an old strain. At that point we quickly rang up reception and explained the situation, and they said they would send someone up immediately to provide us with new room keys. It then took at least 45 minutes for that person to arrive while we waited out in the hallway (it was too disgusting to wait in the room). That person gave us a new room key and promised they would contact us the next morning about the situation. They never did contact me during our stay. So there was never any proper formal apology or explanation. While it must have been a previous guest (child?) that did it, the cleaners should have noticed it, and certainly there is no excuse for management to not have contacted us like they promised to. Extremely disappointing.

Great central stay

Ocena na stronie TripAdvisor 5.0/5

amandasD9044UH Rodziny - Opinia zatwierdzona w TripAdvisor

Neat and tidy. Smooth check in and good overall. Arrived early and got room cleaned and ready. Had two interconnecting rooms and had no hassles. Restaurant even heated meals bought from takeaway joint and service was fine. Room tidy each day and beds were so comfy ensuring a good nights sleep. Lighting was tricky working it out but great once worked it out. Great stay overall with young family!

Dirty Hotel--Dirt on Walls, Stains on Carpet, Roach in Bathroom

Ocena na stronie TripAdvisor 2.0/5

468jonathono Opinia zatwierdzona w TripAdvisor

We stayed 2 nights at the Mercure Sydney on a month-long trip to Australia. We chose the Mercure Sydney, because we stayed at the Mercure Ginza last year in Tokyo. We were so impressed with the Ginza location (sadly this location has recently closed), that we decided to stay at another Mercure location. Unfortunately, the Sydney location looks better on the outside than it is on the inside. It is also a pale comparison to the Tokyo site. First of all, the carpet was torn and frayed very badly outside the hallway door. Much of this hotel looked very old inside and very poorly cleaned. There was dirt on the walls, which should have been cleaned prior to our arrival. There were unknown stains on the carpet, which could have been cleaned, but had not been. When I went to shower the first morning there, I found a roach in the bathroom. All of these have been documented in photos. Other problems: our thermostat did not work. Luckily, they did come and fix this problem. There was very little facial tissues left in the box. After the first cleaning, they did not put a backup box in the bathroom, so we had to call for more tissues when we ran out. For some reason, they only gave us one wash cloth, so we also had to call for another washcloth. Usually, you get one wash cloth for each bath towel. We had four towels, but on the one washcloth. The only reason that I have given two stars, is that the breakfast was good. There was a large selection. The breakfast workers did a great job at filling the buffet containers, and were attentive to the large crowd.

Great location & comfy beds

Ocena na stronie TripAdvisor 5.0/5

Daydream38133986463 Rodziny - Opinia zatwierdzona w TripAdvisor

Very comfortable bed/rooms. Great location. Breakfast is plentiful and great value. Grandkids loved helping themselves. Coffee is good at the breakfast . Pool, sauna & gym are all great. Towels available. Concierge can provide umbrellas if required.. Staff all very friendly and knowledgable

Dear Daydream38133986463, Thank you for taking the time to provide your comments. It is wonderful to read you that you had a great stay with us! We hope to welcome you again soon. Kind regards, Ben Murphy General Manager Mercure Sydney

Disappointed! Not a 4 star hotel!

Ocena na stronie TripAdvisor 2.0/5

deepg2010 Opinia zatwierdzona w TripAdvisor

It’s definitely not a 4 star hotel, more like 3 star! These days even 3.5stars have coffee machines (with coffee pods) in the rooms. Disappointed to see cheap nestle instant coffee sachets! No complimentary bottle water either. Carpet from the lifts to room entrance as well as in the room was heavily stained. Not sure how they claim to be 4star! I was going to opt for breakfast but looking at the overall quality decided not to. The only positive was that the staff were very nice and helpful and the location on George st was close to shops/woolies and an alleyway with many nice restaurants. I accidentally walked into a conspicuous narrow street behind the restaurant and found a whole row of street food shops which was packed, really enjoyed the food there.

Dear Deepg2010, Thank you for taking the time to share your feedback. Although I wish you had a better experience with us, it is through feedback like yours that we learn and improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards, Ben Murphy General Manager Mercure Sydney

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 4 110 Liczba opinii 9.6/10 Lokalizacja
  • 5 427 Liczba opinii 6.8/10 Pokój
  • 4 621 Liczba opinii 8.1/10 Obsługa
  • 87 Liczba opinii 6/10 Internet
  • 2 422 Liczba opinii 5.7/10 Czystość
  • 2 223 Liczba opinii 5.1/10 Komfort
  • 1 568 Liczba opinii 8.1/10 Śniadanie

Zarządzane przez Trustyou

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