Novotel Sydney Brighton Beach 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 482

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Novotel Sydney Brighton Beach - Image 1
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Cnr Grand Pde and Princess St, 2216 SYDNEY, Australia

Opis

O hotelu

  • All of our spacious rooms include balconies

  • Outdoor pool now open to all ages

  • Newly opened restaurant for buffet breakfast and bar open

  • Large number of suites with bathtubs and sweeping bay views

  • Central location only 14km to Sydney CBD and 10 minute drive to the airport

Nasze pokoje

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Lokalizacja hotelu

Novotel Sydney Brighton Beach

Cnr Grand Pde and Princess St
2216 SYDNEY
Australia

Pozycja GPS:-33.960121, 151.156433

Telefon
Faks +61 2 9556 5119

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Sands Bar

Unwind at Sands Bar where every hour is golden hour. Settle in with a bite to eat and a refreshing beverage in our newly refurbished space.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 482

Ocena TripAdvisor  3.5/5  Liczba opinii: 2 389

Fabulous Hotel

Ocena na stronie TripAdvisor 5.0/5

636virginiat Friends getaway - Opinia zatwierdzona w TripAdvisor

What a wonderful hotel. The third floor where the restaurant, gym and pools are, is very resort like and lovely. We had a twin standard room on the fifth floor. Gorgeous room with 2 of the most comfortable double beds we’ve ever slept in. The staff were amazing and the whole experience was a 10/10. THANKYOU for a great experience.

Dear 636virginiat, Thank you for taking the time to tell us about your recent experience at Novotel Sydney Brighton Beach. We are glad to hear you enjoyed the atmosphere of the hotel, in particular our dreamy resort like level 3 that contains our Restaurant, Gym, Bar and pool! I am also so very delighted that you found our team efficient, friendly and hospitable. It is great that you appreciated the comfort our newly refurbished rooms offer. We value your compliments very much. Thank you for choosing the stay with us at Novotel Sydney Brighton Beach and we look forward to welcoming you back in the near future. Kind regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Go book your stay with them

Ocena na stronie TripAdvisor 5.0/5

Mo1ali Opinia zatwierdzona w TripAdvisor

Cleanliness...impeccable. Hospitality..the best I had in Australia. Hotel facilities are great. Staff are available and welling to help. Management are available walking around to assist. Attention to little details is excellent Personalized experience..they extended the gym working hours just to accommodate us.

Dear Mo1ali, I hope this response finds you well. Thank you kindly for taking the time to share with me your recent experience at the Novotel Sydney Brighton Beach and for your ongoing loyalty which we appreciate. I am truly delighted to read that you had a good stay with us and enjoyed your room and the facilities was as you had envisaged it. I would like to take this opportunity and on behalf of all our staff & management to truly thank you for your kind compliments and for appreciating our passion and dedication for hospitality. At the Novotel Sydney Brighton beach, it’s truly our mission to be a heartist at every opportunity during the guest's journey. Been a heartist is about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with all our guests. Thank you again for your kind feedback, and we hope to see you again soon for another magnificent journey with us. I look forward to your next stay with us. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

worst experience ever had in a hotel

Ocena na stronie TripAdvisor 1.0/5

Pepo S Opinia zatwierdzona w TripAdvisor

service is very bad 👎 😑, heated jacuzzi not working, waiting 20 minutes for jacuzzi to work because heated pool isn't allowed for kids. 11 and 13 year old boys had to swim in 5 degree pool in winter conditions. WORST HOTEL DON’T COME 👎👎👎👎👎👎👎👎👎👎👎👎

Dear Hr_Magy, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Sydney Brighton Beach, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Furthermore, Myself and other managers are available on site to assist with any concerns that a guest may have during their stay at any touch point of the hotel. I do appreciate you sharing your feedback pertaining to the outdoor spa which was certainly out of order for repairs for one day this week and Maintance of our facilities is part of ensuring our guests are able to enjoy their use.. In regards to the heated pool, as advertised on our website and all guest communications, the indoor pool is part of a gymnasium which is a adults only area and hence to gain access one needs to be over the age of 18. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If you would like to further discuss your stay, please do not hesitate to contact me on 9556 5111 or via email on Sophie.fontana@accor.com Kind Regards Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Not up to expectations

Ocena na stronie TripAdvisor 3.0/5

Anna E Couples - Opinia zatwierdzona w TripAdvisor

Disappointing to be advised a few days before our stay that hotel was under renovation but we decided to go ahead with our booking anyway. Easy to get to and parking at hotel was good. Lobby undergoing renovation which made hearing difficult and check in experience was not great and our staff member seemed inexperienced. We had to re attend reception later that evening to receive our check in benefit and to register our car, which was not completed initially. Room was nicely refreshed but lacked certain hotel amenities and housekeeping did not answer their phone. Room slightly unfinished with visible cables and unfinished plasterboard by side of bed. Bar staff seemed inexperienced as it took at least 15 mins to receive cocktail. Breakfast staff were great and the food was good. Check out was another experience altogether. Over charged for car parking, and staff seemed overwhelmed with things not working for them. Checkout was slow and painful.

Dear Anna, Thank you kindly for your review of the Novotel Sydney Brighton Beach and I sincerely apologise for the inconvenience and impact the renovation have caused on your experience with us, it is something are currently working to finalise in the near future. Please be assure that the notice you received a few days prior to arrival is a summary and gentle reminder of the works that is currently advertised on all websites. I agree there are times when guest is unable to see this renovation information easily on 3rd party websites, and you would agree we do not control where and how much information gets placed. However, transparency is critical for us and we certainly do not shy away from sharing such critical information that enables a guest to make informed decision to proceed with a reservation. I am truly sorry to hear about your experience with the team, the hospitality industry does attract new staff members from other industries each day that we as senior leaders take time to train. However, we are thankful that you had shared this information with us so that we are able to enhance your next experience with us. Your feedback has been shared with the senior managers to ensure the guest experience is not sacrificed at any point of time as we take great pride in our hotel. I was hoping if you would be kind enough to contact me on either 9556 5111 or Sophie.fontana@accor.com so we can further discuss your recent stay at length. Our hotel has an open door policy and places a high value on feedback and guests alike. We further thank you for your feedback, and I will be sharing this information with Management also, to provide a more seamless experience. Kind regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Nice hotel pity about the noise.

Ocena na stronie TripAdvisor 3.0/5

daveras24 Opinia zatwierdzona w TripAdvisor

Stayed here for 2 nights, great bed, great location, nice buffet breakfast unfortunately they're doing renovations, so it was noisy off and on all day while my partner was working and trying to do video calls from the room. Wish they had of told us this prior to us booking.

Dear Daveras24, Thank you for taking the time to tell us about your recent experience at Novotel Sydney Brighton Beach. We are delighted that you had a positive experience during your stay with us. We appreciate the compliments regarding our location, breakfast and the comfortable bedding. Our team take pride in our hotel to ensure that our guests have a wonderful experience. Please accept my sincerest apologies for any inconvenience the ongoing hotel renovation may have caused during your stay. We have been diligently working to minimize any disruptions to ensure that our guests are not inconvenienced and ensure transparency by updating our website with refurbishment information, pop ups on hotel website about noise works, letters in rooms, pre arrival emails of refurb works of different degrees. We thank you for choosing to stay with us at Novotel Sydney Brighton Beach and we look forward in welcoming you back in the near future. Kind regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 453 Liczba opinii 8.9/10 Lokalizacja
  • 891 Liczba opinii 7.4/10 Pokój
  • 607 Liczba opinii 7.6/10 Obsługa
  • 22 Liczba opinii 4.4/10 Internet
  • 336 Liczba opinii 4.5/10 Udogodnienia
  • 284 Liczba opinii 5.7/10 Czystość
  • 206 Liczba opinii 4.3/10 basen
  • 171 Liczba opinii 4.5/10 Dobra oferta cenowa

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