Novotel Sydney Brighton Beach 4,5 gwiazdki

upon arriving after a very LOOONG plain trip from US we needed a shower. the water flooded the entire bath floor! took all of our thirsty towels to clean the floor, went to the front desk and was told they would send up a plumber who came and saw the issue and said you will need to move to another room. they gave us a different room but was almost as bad. it was a room much less nice! stayed due to the location. No pool, no gym and not great condition and no reduction in price! i hate leaving bad reviews but this one was a must.

Why did nobody tell me when I booked this hotel that it was having a refurb and there was no nice pool or bar or WiFi facilities ? Very disappointed and $35 per person for breakfast definitely not worth the money. My advice is go out for breakfast

Very disappointing stay at this hotel. Due to changed travel plans, I stayed in Sydney for 4 nights. The room view was of a wall. There was no concierge. There was no bar or lounge with a view. I asked for a room with some view other than a wall as i was booked for 4 nights and both staff refused and offered an upgrade at considerable cost. The facilities for relaxing were all closed due to refurbishment, but no attempt at compensation was offered. There was no offer of assistance for my onward travel, ie a airport shuttle or taxi. overall the room was lovely but small things like replenishing the complimentary water, the shaving kit/sewing kit etc had to be requested. the plush new carpet in the hallway made it difficult to pull a suitcase. ( i saw families struggling). there was a leak in the foyer and there were towels and buckets left there a long time. overall it was a poor show.

Don't go here and check in somewhere else, you won't regret it. This place doesn't give you value for money. It is a simple hotel where the staff is not helpfull at all and you will leave with a headache.

We had booked this Hotel as a 2 night stay prior to our Trip on the Indian Pacific . We booked through the Accor Website in November 2021 . We chose the Hotel because of its proximity to the Airport and all of its Facilities . We were looking forward to a relaxing time drinking Cocktails beside the Pool and observing Aircraft Landing & Taking off from the Airport . We Booked a King Spa Suite with a Botany Bay View . What we didn't know when we booked and we did not know until a few weeks prior to our Trip was that the Hotel was being Renovated and that most of the Facilities including both Swimming Pools were closed . As we had already locked in our Limousine Transfer to Central Station we decided to go ahead with the Booking . On arrival we were greeted by the very friendly Staff . Check in was a Breeze and we were soon up to our Room on the 9th Floor . The Room had been renovated and was quite nice , however the Living Room section was very poorly Lit with one lamp stand in the Corner and no Ceiling lights . The Bedroom section was a little Better and the Bathroom had very Good Lighting . There was Large TV in the Lounge and another in the Bedroom . A work desk with a comfortable chair but no dining Table & Chairs . The smallish Balcony did have 2 chairs and a Table . We spent the rest of the Afternoon Plane Spotting . Around 6pm we decided to visit the RSL Club just around the Corner and have Dinner . We were back around 8 pm as my Wife wanted to watch the last episode of her favorite Show. Neither of the TV's worked . They turned on but had no Channels in the system . I contacted Reception and a young lady came up . She tried with no success . She contacted Maintenance who arrive quickly . A lovely man by the name of Noel . He tried without any success to reprogram both TV's . He then informed us that the Hotel was having a lot of problems with the TV's due to the Renovations . He said he will try to get us into another Room on a Higher Floor . He returned about 15 minutes later with the News that the room he tried get for us on the 12 th Floor did not have a TV working either . He did have a room on the 3rd Floor which did have working TV's but did not have a Spa . He said we can use the Spa in this Room and sleep and watch TV in the 3rd Floor Room . He will find us a Room with the View and a Spa in the morning and we agreed to this . The room on the 3 rd Floor was a 2 Bedroom with 3 TV's all of which worked perfectly . Although not a spa , the Bath Tub was a huge deep Tub which we both enjoyed . The next Day we decided to go into the City . I stopped at reception on the way out to let them know we would be out till the afternoon . And we would move rooms when we get back . On arriving back around 3pm we went to reception . The man at the desk got the manager to talk to us . She informed us they had a Room on the 10 th Floor but could not guarantee the TVs would be working but the Contractors would be coming to fix the issue later that afternoon . We said that is fine and we quickly relocated to the new room on the 10 th Floor . Both TV's worked fine . A short time later , a knock at the Door and Room Service delivered a Bottle of Sparkling Wine and a Cheese Patter . The rest of our short stay was uneventful . The New room gave us a better view of the Airport for more Plane spotting . The Spa was great with really strong Jets . Although the issue with the TV's and the Renovations did disrupt our stay . The management & Staff did their utmost to make us Happy . All Businesses have Dramas from time to time , but it's how they recover that matters . Management & Staff were Brilliant. We will return.