Novotel Sydney International Airport

We have stayed at this hotel with our family before as the large family rooms and airport views were fantastic. This visit was not great.. The foyer, restaurant and bar are all very nicely renovated. Check in was very fast and easy. Thats where it stopped. Upon opening our door, the smell of bleach smacked you in the face... It was like someone was trying to hide a murder.. The carpet at the door was really really wet. The bleach smell gave us headaches and was nauseating. Then (i know it is of no fault of the hotel, just an observation), the wonderful views that were there on our last visit are now gone and replaced with Apartment buildings. Later that evening we had some cockroaches visit... so disappointing... I guess it was lucky there was no availability for our return flights and we stayed at another hotel. I dont think we will be returning to this one again unfortunately.

Really dirty hotel. The rooms are clearly not cleaned properly between guests. The ‘superior’ room we were given had scum all around the shower, basin and taps. Beds weren’t even made properly. No amenities at all in the bathroom. The air conditioning was so loud we couldn’t sleep so asked for another room. The room we were moved to was again disgusting, visible black dirt all around the bath. To top everything off their was a dead cockroach on the floor directly outside our room when we left. Also not an airport hotel - it’s not next to the airport and their is no free shuttle provided. Had to pay $15 for a taxi. Don’t book here, go to Rydges instead!

The cleaning had not been done properly and plastic rubbish was found on the floor, dust collected lamps, bathroom was gross! All different colours of mould! When we mentioned it to front desk we were given drink voucher which was thoughtful, however when we went to redeem them was told only draught beer. Our under age daughters can’t drink that! So pointless vouchers. In the morning having a shower couldn’t get the shower head to work as it was a dual tap with the bath taps. I managed to get a poor water stream and then when I got out the water had a leaked all over the floor between the bath/shower and toilet. The mould as I mentioned before had come off the tiles and was slowing moving down the tiles! Not impressed with the room at all. The staff were friendly with check in and great location so can’t complain about that!

Very convenient location for our overseas flight. Beneath the hotel parking for our car was only $10 per night at time of review. Whilst self-parked, you give your car keys to the hotel Reception (a safe option) and compares very favourably with parking at the airport's P7 car park. The hotel's restaurant and bar were fully operating at time of stay, the room was Accor standard clean and comfortable (no issues at all). The best part was being within walking distance, with wheeled luggage, of the International airport. It's a 12 min walk in fine weather from the hotel lobby to the airport's P7 car park, then another 3 mins to the Departure Hall. The walk starts off on the footpath from the hotel, over the Airport Drive bridge, but then joins a cycle/walkway (no vehicle traffic) from the bridge to the P7 car park.

From the moment we arrived at the hotel we felt at home. Lovely presentation at the foyer. Check in was fast and the front desk staff were lovely and very helpful Our room was modern and very clean. Beds were comfortable. Would happily stay again and highly recommend this hotel.