ibis Sydney Airport 3,5 gwiazdki

Checked in close to midnight not by choice. Long wait at carousell, shuttle service (which dropped us last). Was put in a ground floor room next to the road and carpark. The reply given when asked for another room: "You checked in late. The people who come first get the upper floors." The manner of speech is as if it is the customer's fault to check in late. This is absolutely silly. It's the people who check in last who need more desperately a quiet space to rest. Room also has an overwhelming sweat smell.

Hotel is a good airport offering. Clean and tidy rooms, quiet location, decent breakfast and well priced airport shuttle. It is within walking or bus distance from Mascot rail station and the shuttle works out cheaper than the cost of airport train. Would stay again.

Basic room and a short stroll to Mascot station and Domestic Terminal. Staff friendly and nice with Xmas welcome gift. Room adequate, a few stains on carpet here and there and slight smell to toilet. Bed/Tv all good. Fridge/iron/hairdryer used. Air con a little weak but did the job. $150 a night a bit steep for the quality I thought. Probably worth $100-$110 as it is a budget hotel. Did the job in the end so all good.

In general the hotel is dirty. Carpets in both the room and dining area are filthy. Black dust can be seen around air con ducts. Some type of animal crap was seen under dining table (photo attached).

I’d rate this hotel 3.5 stars above “average” (3) but not a “very good” (4) standard. Hotel has been refurbished and rooms are neat, clean with a good bed and furnishings. Good to have a small seat/table to use rather than sitting on the bed. Overall room was comfy and quiet. Also enjoyed the buffet breakfast in the morning and there were plenty of options and was a good way to start the day. Couple of improvements that are needed from a customer service perspective. There’s signage at the counter to claim your FF points, I completed the details on the check in form to then be told - you need to claim it yourself (not satisfactory). Also reception staff need to be more observant was waiting patiently for a guest to check in before me, another guest just walked up to the counter and was attended to even though I was waiting to be served next. (Not good customer relations)