Mantra Sun City Surfers Paradise bintang 3

When you are checking in and out, staff could be more friendlier which reflects on your stay. Check in you have to pay car parking straight away. $20 each night. Security fee of $200. I would have like the Receptionist on checking in to give a run down of the hotel facilities eg: tram (50 cents daily)straight outside the back gate, as we only notice it by chance on the last day, it would have save time/money on car parking. Tram stop surfers paradise north. Location of the pool, restaurant, due to our first visit here. There is a O pets policy , unfortunately during one of our elevator trips there was a lady with a dog on a lead that was in our elevator. Grandson enjoyed all of the pool facilities. Closed to the beach walking. A big thank you to the restaurant waiter who on Anzac Day morning organised our egg and bacon rolls after when we arrived back from the RSL dawn service at Currumbin. The three bedroom apartment was clean, lovely and spacious, great views, but beach side view there is building construction going on with cranes. We couldn’t get the internet working. No daily housekeeping service.

We chose Sun City because of the big lagoon pool and slides because we wanted a pool our three kids could fully enjoy without bothering other guests - this really narrowed our choice down to older properties in Surfers. We made the right choice. The kids loved the pool and slides, and I wish we had discovered the other heated pools at the back earlier because I loved those myself and so did the kids! The slides are quite full-on, but there is a lifeguard present whenever the slides are open. As we suspected, the apartments themselves are tired and with lots of wear. There were dents and scrapes and patches that needed repainting. The toilet had a serious leak and so did the bath. The rangehood above the stove didn't work at all. The cupboard hinges creak. Appliances are hanging to life by a thread. But we did make a compromise in our choice and value for money was good. Staff were responsive and helpful, although our booking process involved frustration and slow communication from Mantra. We had a 16th floor ocean view apartment; it was an obstructed sea view but that is normal for any property that isn't right on the Esplanade. The tram stop right outside the gate was super convenient. Beds were very comfortable and the air con very effective. Nice big TV. Wifi a little slow. Overall we loved our time here and would happily book again. We already miss our poolside times as a family and it would be a nice dream to think we can be there again one day. Booking direct as an Accor member can save 5% and give you free wifi.

Good and family oriented hotel, away from noisy crowds. Beautiful lagoons with salt water, pools with water slides and sauna. Rooms dated but spacious. Very helpful and friendly staff, especially Fietcher who was extremely hard working, nice and helpful.

We were locked out of our room for 2 HOURS with a flat battery in the door opener at night, 4 workers attended before they decided to call a locksmith to change the lock because the receptionist that attended the first time apparently rounded out the socket to change the battery in the door lock. The attitude of the staff was disgusting constantly telling us they would have it sorted out shortly. I spoke to the manager the following day and he offered me $50 compensation. I was left to sit and wait outside our room with my 6year old son (soaking wet) in an unairconditioned corridor for 2 hours and on an extremely hot night ... The room was very run down with the carpet dirty, stained, smelly and was the oven. The doors in the bathroom are falling apart. I booked ocean view and got a view of cranes on the construction site across the road. perhaps advertise as obstructed view. Far from acceptable for a Mantra resort.

We picked Suncity due to the proximity to the beach and so that our kids could enjoy the water slides. Proximity to the beach is great but everything else not so great. Service was average, the rooms and common areas including the buffet breakfast restaurant are all a little run down and require maintenance (it’s an old building). Holes in the walls in our two bedroom apartment, paint peeling of the doors. Loose foot thresholds on the balcony (the list goes on). The water slides were dangerous. My son copped a nasty bruise to his temple (he was using the slide properly). The life guard told us this happens a few times daily and the slides are dangerous. There was also confusion around our booking, a glitch in the booking app and confirmation with the hotel. In the end Mantra honoured our booking but we had to explain it to three seperate services people at three different times (it became frustrating). Meriton are building a high rise next door. 6.30am commercial level construction noise. Also some confusion around check out time. All and all it was ok but not really worth the price tag.