Mantra Sun City Surfers Paradise bintang 3

Catatan tamu Avis (Peringkat ALL) 4.2/5 1.329 ulasan

Mantra Sun City Surfers Paradise - Image 1
Mantra Sun City Surfers Paradise - Image 2
Mantra Sun City Surfers Paradise - Image 3
Mantra Sun City Surfers Paradise - Image 4
3400 Gold Coast Highway, 4217 SURFERS PARADISE, Australia

Deskripsi

Keistimewaan hotel

  • Large apartment style accommodation - perfect for big groups

  • Pools, sauna, and steam room to help you cool down or warm up

  • Waterslides into the pools for fun and adventure

  • Three distinct swimming pools (indoor and outdoor)

  • 25-minute drive from local theme parks

Akomodasi kami

Kamar

Hotel Room

  • Maksimum 2 orang
  • 38 m² / 409 sq ft
  • Selimut 1 x Tempat tidur yang dapat digabungkan
  • Sebagian besar akomodasi: Balkon

Lokasi hotel

Mantra Sun City Surfers Paradise

3400 Gold Coast Highway
4217 SURFERS PARADISE
Australia

GPS:-27.992667, 153.428728

Telepon
Fax +61 7 5584 6666

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok

KOASTAL KITCHEN

The doors to Koastal Kitchen are open for breakfast daily. Fast, great value meals to start the day and all made from fresh local ingredients in the Kitchen. The sun, the surf, the shopping, the excitement, it builds an appetite!

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.2/5  1.329 ulasan

Peringkat TripAdvisor  4.0/5  3.219 ulasan

Lovely Hotel

Catatan Tripadvisor 5.0/5

Sandra W Ulasan TripAdvisor tersertifikasi

Had the best stay at this lovely hotel. Something for everyone. Bed was extremely comfortable, Views were stunning . Pools and spa's are beautiful. Staff very helpful and friendly. Will be definitely staying here again. ONLY negative, No lunches or dinners in the restaurant.

Dear Sandra, We very much appreciate your comments regarding your stay at Mantra Sun City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Could be better

Catatan Tripadvisor 3.0/5

ThelmaDube Friends getaway - Ulasan TripAdvisor tersertifikasi

Stayed in Room 1008B I gave it 3 stars due to unhelpful staff. Otherwise, the location is good and handy with everything, just a walking distance, beach, restaurants, cafes, and tram. Especially handy when attending Promiseland Festival as Cypress Avenue for the shuttle buses is just 5 minutes or so down the road. The room was dated but spacious and clean with all the necessities as usual. Having flown in early from Perth, there was no room ready, which wasn't an issue as it was still an hour away before the official check-in time. I did say to the receptionist (she didn't have a name tag neither did she introduce herself by name) that I only have cash and happy to use that for guarantee when she asked for a credit card as I had withdrawn all cash for various use given these high surcharge fees and my card had no money left. She declined, stating they only take cards as per their hotel policy and asked if i can deposit the money into the account, which i advised i wasn't able to as it is an online bank. She then asked me to sit down whilst she went to consult her manager. She never did because 5 minutes later when I approached her to ask what the manager said about my case, she excused herself pretending to go looking for the manager and I would like to believe she never consulted any manager and just came back to fob me off with the same thing like before and even asking if I can use my partner's card instead. I left luggage in the store room. Returned later to check in after working something out with a bank card to use for a security deposit. Second receptionist (no name tag same as the first one and neither did she introduce herself by name), checked me in, and only mentioned 2 Pool towel vouchers. They never mentioned where the pool was or which way to get there and no mention of breakfast and where to get it (mind you, first time in this hotel). I had to even ask for directions to get the lifts to the room. There was no housekeeping that attended the entire 3 nights booked, and tea and coffee items were not refilled. When I tried to call reception, the phone was not working. I had to let reception know in the morning to get housekeeping to refill tea and coffee items. First and last stay here and already booked elesewhere for Promiseland 2025.

Dear Thelma. Thank you for taking the time to tell us about your experience at Mantra Sun City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra Sun City, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

BEWARE - HOTEL ROOMs

Catatan Tripadvisor 1.0/5

Road57803693660 Ulasan TripAdvisor tersertifikasi

BEWARE - Hotel Rooms not as advertised, Hotel Rooms not per picture, Hotel Rooms badly in need of repair. Recommendation, don't book HOTEL ROOMs Difficulty resolving this with reception staff. Eventually addressed only after threatening escalation to Mantra CEO

Dear Guest, Thank you for taking the time to tell us about your experience at Mantra Sun City I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra Sun City, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Do not stay in room 1806

Catatan Tripadvisor 2.0/5

Jaxson S Keluarga - Ulasan TripAdvisor tersertifikasi

The Hotel room was very dirty walls were mouldy, lights were not bright and the blinds were so old and dirty they ripped at the top. That was room 1806 But the pool was good and the Breakfast was good and there lots of Lizards near the pool. TRY TO FIND A OTHER HOTEL.

Good afternoon Jaxson S, Thank you for taking the time to leave us your feedback about your experience at Mantra Sun City Resort. To read about your recent experience, it is disappointing to know that it wasn't up to your expectations, and it seems that it fell far short of our usual high standards. Please be assured that i will share your feedback with the team to ensure we can provide a higher level of service to all our valued guests. Kind Regards Geri Mikaere Assistant Manager

Well Located Spacious Large Apartments

Catatan Tripadvisor 5.0/5

Kerry D Ulasan TripAdvisor tersertifikasi

A great Apartment Stay. Alway enjoy this stay. Close to beach, Apartments offer fabulous Facilities, especially for Children. So convenient to the Beach, Surfers Paradise, Main Beach and to drive anywhere, North, South or West!! We always book a 1 Bedroom Apartment, fabulously spacious

Dear KND88, We really appreciate that you have taken the time to write such a wonderful review. It was a pleasure to serve you and your family during your holiday, your feedback is very much appreciated. We are so glad we could make your family holiday memorable. We look forward to welcoming you back very soon. Kind regards, Geri Mikaere Assistant Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 659 ulasan 9.5/10 Lokasi
  • 1.105 ulasan 6.8/10 Kamar
  • 639 ulasan 7.3/10 Pelayanan
  • 47 ulasan 5.2/10 Internet
  • 422 ulasan 8.7/10 Kolam
  • 416 ulasan 4.9/10 Kebersihan
  • 167 ulasan 4.3/10 Sarapan
  • 155 ulasan 2.9/10 Makanan

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