Mantra PortSea Port Douglas 4 stars

Customer review rating (ALL Rating) 3.9/5 1,972 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Enjoy modern, spacious accommodation with our self-contained apartments.

  • Modern resort facilities include three stunning pools, gym and tennis court.

  • Located just a few metres from the beach, and a 15 minute stroll to the heart of Port Douglas.

  • We are a spacious hotel that can accommodate for large families and groups.

Our accommodation(s)

Hotel location

Mantra PortSea Port Douglas

76 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.492078, 145.464633

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

POOL BAR

In true Tropical North-Queensland style, our swim-up pool bar is available for guests to grab a drink or small bite to eat while relaxing in our main resort pool. Please note the pool-bar is closed during the wet-season.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,972 reviews

TripAdvisor Rating  3.5/5  2,496 reviews

Good service. Staff very helpful, friendly and efficient

Customer review rating 5.0/5

Odine L. Families - Confirmed reviews ALL

Clean tidy property Great holiday

Dear Odine, Thanks you for your comments - we very much appreciate your comments regarding your stay at the Mantra PortSea Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team and I thank you for noting myself in your review. It was lovely having you and your family stay with us and I enjoyed chatting with you across your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Karisa Karisa Whelan Front Office Manager Mantra PortSea

Our overall experience was great

Customer review rating 3.5/5

Andrea H. Friends - Confirmed reviews ALL

I am alittle concerned with a couple of things Because of your humid weather it was very difficult to get things dry therefore extra towels would have been helful as we didn't have any room service for this. The floors were quite dirty No normal food room service was upsetting aswell Also we didn't get our $25 food voucher from the Pool Bar due to lack of staff The staff were lovely tho 😊

Dear Andrea, We very much appreciate your comments regarding your stay at the Mantra PortSea Port Douglas and we are pleased to read that overall, you had a good time with us. It is lovely to read that you found our team to lovely. For a five night stay, like yours, you would have received a towel exchange voucher that you are able to use to have a full change of towels during your stay. The package you travelled on did include food credit. Any food items billed across your five night stay could have had this credit applied, including items purchased through the pool bar and reception and we are sorry if this was not explained better to you at check in. I have double checked your booking and your membership is linked, so the points should appear on your membership soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Karisa Karisa Whelan Front Office Manager Mantra PortSea

great staff, great location

Customer review rating 5.0/5

Mim M. Solo - Confirmed reviews ALL

From initial contact when Katie offered to book SR Coach transfers to the time I left, it was very easy to stay at Mantra PortSea. (I can't remember the guy's name at the desk, or the lovely guy who fixed something in the room, but they, too, were extremely helpful and friendly) Having the ability to always access fresh sparkling or still water is a great option. The pools and water features are lovely and the swim up bar just adds to the great holiday vibes.

Dear Meenah, We very much appreciate your comments regarding your stay at the Mantra PortSea Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with Katie and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, PortSea team

Well located good value

Customer review rating 4.0/5

Paul Couples - Confirmed reviews ALL

Well located with all the facilities you need - a pool, bar, breakfast room

Dear Paul, We very much appreciate your comments regarding your stay at the Mantra PortSea Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The PortSea Team

Disappointing rooms but fantastic staff

Customer review rating 3.0/5

Ben Families - Confirmed reviews ALL

The first room we had was covered in mould and wasn't cleaned. After talking to staff, moved to another room that was much cleaner.

Dear Ben, Thank you for taking the time to tell us about your experience at the Mantra PortSea Port Douglas. I am sorry that your initial experience did not meet your expectations; please allow me to express my sincerest apologies. We thank you for bringing these issues to our attention while you were here with us to allow us to resolve the problems in real time with you. We thank you for your kind words about and team and for taking the time to email us with your feedback about myself and Coltyn. We are pleased we were able to offer you an alternate room, along with a gesture of apology and that you were then able to make the most of your stay with us We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Karisa Karisa Whelan Front Office Manager Mantra PortSea

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Other web-users rate our hotel

  • 586 reviews 9.3/10 Location
  • 1,219 reviews 4.9/10 Room
  • 974 reviews 7.4/10 Service
  • 29 reviews 3.9/10 WiFi
  • 632 reviews 2.8/10 Cleanliness
  • 604 reviews 8.3/10 Pool
  • 500 reviews 3.8/10 Comfort
  • 468 reviews 5.2/10 Amenities

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