Mantra PortSea Port Douglas 4 stars

Customer review rating (ALL Rating) 4.0/5 1,482 reviews

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76 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Enjoy modern, spacious accommodation with our self-contained apartments.

  • Modern resort facilities include three stunning pools, gym and tennis court.

  • Located just a few metres from the beach, and a 15 minute stroll to the heart of Port Douglas.

  • We are a spacious hotel that can accommodate for large families and groups.

Our accommodation(s)

Hotel location

Mantra PortSea Port Douglas

76 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.492078, 145.464633

Telephone
Fax +61 7 4087 2000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

POOL BAR

In true Tropical North-Queensland style, our swim-up pool bar is available for guests to grab a drink or small bite to eat. Lagoon Pool Bar will now operate on seasonal hours 12pm till 5pm Wednesday to Saturday. Beverages available 24/7 through Lobby.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,482 reviews

TripAdvisor Rating  3.5/5  2,546 reviews

Not what we hoped for

TripAdvisor rating 2.0/5

susie b TripAdvisor review

Sadly this resort missed the mark for us. Starting with the room - it was on ground floor opposite the pool. Anyone at the pool could see straight in so we either had to always have the blinds down or risk being stared at by randoms. No privacy at all. The room itself was basic and our double bed was just two singles pushed together with a big ridge down the middle. The room had bugs and mosquitos in it and did not have sufficient blinds to block out the light. Every morning we woke up before 6am to bright sunshine and light coming into the room. The Housekeeping - rooms aren't made up each day...or any day at all which I had already expected, however we were told during our 5 night stay we could get new towels once. We therefore planned it for our 3rd day. When we gave in our card we were then told there is a shortage and we may not get towels after all. We had already put our towels on the floor by then as we had no warning of this shortage so we had to go a day without towels. We were told that if we couldn't be provided with fresh towels we could always wash them ourselves in the laundry.....ordinarily I am happy to do washing but not on a holiday where we are meant to be staying at a nice resort. We had to ask 4 times for new towels and finally were given some a day later. Other reviews have mentioned this and the General Manager has cited logistical issues with the laundry and linen companies, but this has been the case for over 6 months it appears... you'd think they would have sorted it out by now. Facilities - Tennis was offered for a fee but stopped every day at 6pm even though it didn't get dark until around 8pm and between 6-8pm would have been optimal times to play when the heat of the day wore off a bit. Similarly the pool bar was open 4 out of 7 days and closed at 5pm on the days it was open. After it did close, you could still enjoy the pool, but the edge of the pool, the lounges and tables would have empty cans and dirty glasses everywhere left by bar staff before they departed. The whole place felt like an average airbnb (no housekeeping offered) but without the amenities a normal airbnb offers (like cooking appliances) and not a resort. The awkward in-between nature of the accomodation left us feeling let down given our expectation of a "4 star" resort. Considering we chose to stay at a resort, a complimentary shuttle into town would have been good but instead we either had to pay $10pp every trip into town (took around 3-5mins driving) and back or walk 15 minutes in the heat. The only good thing was the staff who were all lovely. I felt bad for a few of them as alot of the issues were not their fault and they did their best to make up for shortcomings, however the hotel really should be delivering better facilities for a 4 star resort experience.

Dear susieb974, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept our sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience and certainly is not our usual high standard we aim to deliver to our valued guests like yourself. Regarding your comments about the unit you occupied, as we live in a tropical and wet tropics environment, bugs penetrating the rooms is unfortunate occurrence from time to time and something that we do our best to mitigate however unavoidable. Many are attracted to the corridor lighting which is necessary for safety reasons. Rest assured we have regular pest contractor inspections at the property and the associated treatments. As for the blinds we acknowledge that some light bleed may possibly penetrate the room and for that we sincerely sorry if this affected your stay experience. Regarding your comments around Housekeeping, we do try to be as open and transparent regarding the servicing of rooms. We acknowledge that when you asked for replacement towels, you should have received as requested and for that I sincerely apologise. Whilst not an excuse, the linen company that supplies our region, being Cairns, Palm Cove and Port Douglas has consistently failed to deliver a regular supply of linen to our properties in Far North Queensland. This has been a constant battle for all our properties and the reason being is that they are the only supplier in region and hold the monopoly. We hope that a new supplier may come into our region one day soon but for the time being we have no choice but to endure the limited supply we receive. Sadly, it is not as simple as just switching to another supplier like in a big city. We totally get the frustration and annoyance from our some of our valued guests in not being able to receive linen when requested occasionally, and we sincerely apologise for the inconvenience caused. With our Tennis Court the hours of operation are from 10am until 6pm. As the court does not offer artificial lighting unfortunately it is not possible to extend beyond 6pm. This is for safety reasons. With the Lagoon Pool Bar, as we have now entered the Low Season in Port Douglas we are operating on reduced times, and this information is displayed on our website. Unfortunately, it is not financially viable for us to operate normally during the Low Season. As an alternative though, guests have access to beverages through the Reception Lobby Shop so our valued guests can still enjoy a cold beverage when relaxing at the pool. Guests that wish to redeem their welcome drink can do so through Reception directly. I have also addressed your comments with our housekeeping team to ensure that our Public Area’s are looking as good as possible. Referencing us to an AirBNB is somewhat inaccurate however totally appreciate that this is your viewpoint. Port Douglas has a range of shuttle bus operators that will quickly and easily take you into town. Most resorts generally do not offer any form of free shuttle bus transport for guests due to the prohibitive costs involved of operating a vehicle privately. Our location is a short 10-minute walk into the start of Macrossan Street. As we are in the wet season, we are in the hottest part of the year so the heat is something that any visitor to the region will no doubt experience. We do appreciate your kind words regarding our team members, and they do a great job day in day out, so we appreciate you recognising the hard work they do for our valued guests. We are sincerely sorry however that your visit was not as it should have been. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. Should you decide to change your mind and return one day we look forward to welcoming you back where I have no doubt your next experience will be greatly improved from the last. Kind Regards, Paul Cahill General Manager

Damp smell and not very clean

Customer review rating 2.0/5

Gabriella Families - Confirmed reviews ALL

The apartment had a really strong damp smell which seems to have lingered on our clothing even after leaving. The floor was dirty so we are unsure if it was cleaned properly before our arrival. The aircon in one of the bedrooms didn’t work. The balcony area was dirty and furniture quite old and worn

Overpriced

Customer review rating 2.0/5

Lisa C. Families - Confirmed reviews ALL

I paid over $500 per night for a small 2 bedroom apartment that was a 15 minute walk to town. My sister’s stayed right in town for much less in larger apartments. The sheets were stiff and very noisy whenever someone moved. I slept very poorly. The room was also not very clean. The pool bar was manned by someone who could not pour a glass of Prosecco because he was in training and didn’t know how. The second day the pool bar closed at 4.30 just as we were going down there and we had to beg for a drink. Overall quite disappointing for what we paid and certainly better value elsewhere.

Dear Lisa, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept my sincere and heartfelt apologies for any inconvenience caused during your stay. We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you back in the future where I am sure your experience will be greatly improved. Kind Regards, Paul Cahill General Manager

Very relaxing

Customer review rating 4.0/5

Chris Couples - Confirmed reviews ALL

Overall really enjoyed the stay. Only thing I would change is, if the rooms have smart TV, we should be able to pair our devices to them, particularly as most of the Foxtel channels don’t work.

Dear Christopher, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. We appreciate you taking a moment of your time to share your experience and we are glad that overall, your stay was a positive one. We have noted your comments and shall review your feedback so that we may be able to better serve our valued guests. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. We look forward to welcoming you back in the future. Kind Regards, Paul Cahill General Manager

Good location.

Customer review rating 2.0/5

Ryan. Families - Confirmed reviews ALL

The air conditioners kept stopping. Once one fixed the next would stop working. Even after changing rooms we had the same issue. This is challenging over Christmas as they do not have maintenance available. Without aircon, the humidity is unbearable and one of the maintenance guys said mould grows rapidly so they have to be running 24/7.

Dear Ryan, Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas. Please accept my sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience and certainly is not our usual high standard we aim to deliver to our valued guests. Regrettably, we cannot predict when an AC Unit may fail, and it was unfortunate that one side failed and then the other side failed as well not long after. Our AC contractor had not seen that issue occur before and was also surprised. We can confirm that the unit has now been fixed and is back to normal working order. We are so sorry that this marred your stay with us. We sincerely apologise that your visit was not as it should have been. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. Should you decide to change your mind and return one day we look forward to welcoming you back where I have no doubt your next experience will be greatly improved from the last one. Kind Regards, Paul Cahill General Manager

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Other web-users rate our hotel

  • 456 reviews 9.3/10 Location
  • 882 reviews 5.4/10 Room
  • 699 reviews 7.5/10 Service
  • 36 reviews 4.5/10 WiFi
  • 448 reviews 2.9/10 Cleanliness
  • 414 reviews 8.4/10 Pool
  • 374 reviews 4.9/10 Amenities
  • 331 reviews 4.1/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.