Mantra PortSea Port Douglas

Customer review rating (ALL Rating) 3.9/5 2,057 reviews

Mantra PortSea Port Douglas - Image 1
Mantra PortSea Port Douglas - Image 2
Mantra PortSea Port Douglas - Image 3
Mantra PortSea Port Douglas - Image 4
76 Davidson Street, 4877 PORT DOUGLAS, Australia

Description

ALLSAFE approved hotel

Hotel extras

  • Enjoy modern, spacious accommodation with our self-contained apartments.

  • Modern resort facilities include three stunning pools, gym and tennis court.

  • Located just a few metres from the beach, and a 15 minute stroll to the heart of Port Douglas.

  • We are a spacious hotel that can accommodate for large families and groups.

Our accommodation(s)

Hotel location

Mantra PortSea Port Douglas

76 Davidson Street
4877 PORT DOUGLAS
Australia

GPS:-16.492078, 145.464633

Telephone
Fax +61 7 4087 2000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

POOL BAR

In true Tropical North-Queensland style, our swim-up pool bar is available for guests to grab a drink or small bite to eat while relaxing in our main resort pool. Please note the pool-bar is closed during the wet-season.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,057 reviews

TripAdvisor Rating  3.5/5  2,490 reviews

A hostel, not a hotel

TripAdvisor rating 1.0/5

The_Marathonrunners TripAdvisor review

Mantra Portsea is stated as a hotel. But there are no house keeping what so ever! The room was very small. Towels did not dry in the room and after two days they smelled bad. 5 nights stay qualifies to just one replacement of towels. If toilet paper runs out you need to ask for more in the reception. Tea and coffee in the room is included but you need to go to the reception to get tea bags and instant coffee bags! If the bin in the room is full you need to use other space in the room for garbage, like the floors. Only a sheet on the bed, no quilt! Internet via wi-fi is not included. Extra charge of $14AUD per day for wi-fi. Don't pay for this! It does not work! You get connection for about 15 up to 60 seconds, if you are lucky, then you are disconnected. You then need to struggle to get connection again. And this goes on 24/7! Totally useless! Buy a SIM-plan for your mobile instead! The maximum download speed we got was 1,65Mb/sec! Upload was 0,8Mb/sec! But only when we had connection to the wi-fi! It was to noisy to use the balcony. Poolbar just outside the room playing music at a loud volume. Breakfast standard fits a standard hostel level. No boiled eggs, no fried eggs, no bacons, no scrambled egg, orange - apple - and pinapple jouice that has a taste of some chemical substans. The breakfast room is to cold! Almost like a frigde! The hotel refuses to accept cash. The reason is that the hotels bank does not handle cash. You must use a card and then the hotel ads surcharge on payments! Mantra Portsea has no restaurant. The only offeer they have are a small selection of premaid small pizza in the pool bar. The staff is friendly, specially in the pool bar and in the breakfast room. But there are a couple of persons in the reception that are not that friendly. Checkout is already at 10:00 AM. The surroundings are nice and it is around 300 meter to the Four Mile Beach. And that is more or less the good thing with this so called hotel. It is rated as a four star hotel. How that can be is nothing we do understand as it operates as a hostel.

Dear The_Marathonrunners, Thank you for sharing your feedback about your recent stay at Mantra Portsea Hotel. Please accept my sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Regarding servicing of Rooms, we provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We try to be as open and transparent regarding this and we apologise that this impacted your overall stay experience. I have also shared your comments regarding Breakfast with our F&B Team and appreciate your view point. We believe that the Continental Breakfast provided is a solid offering with quality products and variety, some of which are local, however we understand that it missed the mark for you during your stay. Feedback like yours is important to grow our product further, so thank you. Regarding the Internet, this is unfortunately due to the Fibre to the Node connection into the building provided as part of the National Broadband Network in Australia. In Port Douglas sadly the Internet is considerably slow throughout the entire region and until such time as the Government upgrades the network to provide Fibre to the Premises, which would then supply significantly faster speeds, there is little we can do to remedy this issue at present however we are working with our current supplier to see if anything further can be done to improve existing speeds. We are sincerely sorry though that this affected your experience. Your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back in the future where I have no doubt your experience will be greatly improved. Kind Regards, Paul Cahill General Manager

Well located Very good stay

Customer review rating 5.0/5

Rodney S. Solo - Confirmed reviews ALL

I found hotel very well located, because i was on foot

Dear Rodney, Thank you for your survey and lovely feedback regarding the team and our facilities at Mantra PortSea. We really appreciate hearing you have enjoyed your stay with us. We review all feedback to be able to continue to improve our product and service so thank you for taking the time. We hope to welcome you back in the future Sincerely, The PortSea Team

Disgusting

Customer review rating 3.0/5

Belinda K. Couples - Confirmed reviews ALL

On arrival we requested to be changed to a different room which was kindly facilitated by staff. However I have nothing else positive to say about this hotel. The room stunk like a wet room. There was mold all over blinds. The breakfast was ordinary including toaster that blew fuse every time you put them down. The service at pool bar was non existent. We were so disappointed and would have checked out on arrival with exception that we were staying with a group

Dear Belinda, Thank you for taking the time to tell us about your stay at the Mantra PortSea. My apologies for your disappointing experience. We have really missed the mark in a number of areas and this is not acceptable for our Resort. I appreciate you bringing this to our attention and I will be auditing the room you stayed in with our Maintenance and Housekeeping Managers to rectify the items mentioned. Sincerely, The PortSea Team

Good location, comfortable stay

Customer review rating 5.0/5

David M. Couples - Confirmed reviews ALL

The staff were excellent, the resort was clean and tidy. Facilities were very good and we thoroughly enjoyed our stay

Dear David, We really appreciate your feedback about your recent stay at Mantra PortSea Port Douglas. It was great to learn that the team went above and beyond to look after you during your stay, which is our aim for all our valued guests. We would be so grateful if you could further share your experience through Trip Advisor by going to the following link: https://www.tripadvisor.com.au/UserReviewEdit-g255070-d280394-Mantra_PortSea_Port_Douglas-Port_Douglas_Queensland.html Thank you again for your feedback and we look forward to welcoming you again in the future. Best Wishes, The PortSea Team

Good location

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Nice hotel, lovely location, wonderful staff but there was no housekeeping service provided for my room except for towel replacement. That was a bit disappointing.

Dear Albert, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The PortSea Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 609 reviews 9.2/10 Location
  • 1,270 reviews 5.1/10 Room
  • 1,023 reviews 7.2/10 Service
  • 28 reviews 3.4/10 WiFi
  • 660 reviews 3/10 Cleanliness
  • 631 reviews 8.3/10 Pool
  • 520 reviews 3.9/10 Comfort
  • 476 reviews 5.1/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Port Douglas

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.