マントラ オン ケント 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 934 件のレビュー

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マントラ オン ケント - Image 1
マントラ オン ケント - Image 2
マントラ オン ケント - Image 3
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433 Kent St, 2000 シドニー, オーストラリア

説明

ホテルのその他の情報

  • 予約担当者へのお問い合わせにつきましては、1300 987 610 までご連絡お願いします

  • 必要な設備がすべて整ったお部屋

  • ダーリングハーバーを一望(一部の客室のみ)

  • カンファレンス施設(ICCやシドニー市庁舎)へのアクセスも良好

  • 中心業務地区からわずか200mの閑静なエリアに位置

当ホテルの客室

ホテル所在地

マントラ オン ケント

433 Kent St
2000 シドニー
オーストラリア

GPS:-33.871788, 151.204761

電話番号
ファックス +61 2 9264 8698

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
建物付近
  • 駐車場

CASCADES

館内レストラン「Cascades」では、リラックスした温かみのあるモダンな雰囲気の中、毎日温かい朝食ビュッフェをご用意しております。ご朝食には、作りたてのバリスタコーヒー、シドニーで最も評判の良いパティスリーによるペストリー、厳選された新鮮なフルーツが含まれます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  934 件のレビュー

トリップアドバイザーの評価  4.0/5  2,071 件のレビュー

Not good

トリップアドバイザーの評価 2.0/5

Sheila W トリップアドバイザー認証口コミ

We did not expect to have a full size fridge freezer standing in the living room. The sofa bed springs were so bad it was like sleeping in a hammock. The kitchen sink leaked. There was a square patch in the living room carpet that had been mended. So obvious. The dining chairs were all broken - too old. The door of the under counter fridge no longer attached to the cupboard door (integrated). Yes, we had 2 fridges in the living room! The dryer machine in bathroom is from another century - we did not use it. Disappointing hotel room. Not as the photos online. Needs a full update and new furnitures. Nasty smell on ground floor near the lifts every day. Gutter or trash smell? Beware as lift no 2 shudders and shakes which is scary - our room was on 22nd floor. Upon arrival, vomit at front of the building which stayed there (was not cleaned up) during our 5 days stay. Only positive was that all the front desk staff were all friendly and helpful. Would not recommend staying here.

Dear Sheila, Thank you for taking the time to share your detailed feedback. I am genuinely sorry to learn of the issues you experienced during your stay, and I sincerely apologise that the accommodation did not meet your expectations or the standards we strive to deliver. This is certainly not the experience we want for our guests and I regret that these matters impacted your comfort. Please be assured that your feedback has been shared with our maintenance and housekeeping teams to ensure these concerns are reviewed and addressed as a priority. I would also like to share that we are investing in brand new lifts later this year, which we are confident will significantly improve the overall guest experience moving forward. On a positive note, thank you for recognizing our front desk team. I am pleased to hear they were friendly and helpful throughout your stay, and I will be sure to pass on your kind feedback to them. Once again, please accept our sincere apologies for your disappointing experience. While I understand your frustration, I do appreciate you bringing these matters to our attention, as feedback such as yours is vital in helping us improve. Kind regards, Sanchit Gupta General Manager

A very comfortable hotel, close to the Queen Victoria Building and State Theatre, George and Pitt Street mall shopping

トリップアドバイザーの評価 5.0/5

BelC0001 トリップアドバイザー認証口コミ

A comfortable room with kitchenette and spacious bathroom. Being on the 25th floor meant no balcony nor opening windows but there was a good view of the Australian Maritime Museum and a limited view of Cockle Bay. The rooms on the floors up to level 9 have the option of a balcony, and we will consider booking an executive suite next time on these lower level floors. At time of stay the hotel advised daily housekeeping was available if requested. As we only stayed for two nights, the lack of daily housekeeping was not an issue for us.

Dear BelC0001, Thank you for taking the time to share your feedback regarding your recent stay at Mantra on Kent Sydney. We are delighted to hear that you found the hotel comfortable and appreciated our central location close to the Queen Victoria Building and State Theatre. It is also wonderful to know that you enjoyed the spacious bathroom, kitchenette, and the views from your room on the 25th floor. We appreciate your comments regarding the balcony options on the lower floors and are pleased to hear you are considering an Executive Suite for your next visit. Thank you as well for your understanding of our housekeeping policy. As part of our sustainability efforts, we provide daily service upon request to help reduce water and chemical usage, contributing to a greener future. Your support of this initiative means a great deal to us. We are glad that your overall experience was enjoyable, and we look forward to welcoming you back on your next stay. Warm regards, Sanchit Gupta General Manager

Great Stay! Will return for sure.

トリップアドバイザーの評価 5.0/5

Sydney A トリップアドバイザー認証口コミ

Room was clean and spacious. Breakfast was delicious and well priced, they have a promotion to pre-book upon check-in at a cheaper price. They also have Chromecast on the TV's now - convenient to steaming Netflix shows straight from my phone.

Dear Sydney A, Thank you for your kind feedback! We’re thrilled to hear you had a pleasant stay and enjoyed the clean, spacious rooms, delicious breakfast, and our team’s warm service. It’s also great to know the new Chromecast feature added to your experience. We look forward to welcoming you back soon for another enjoyable stay. Best regards, Sanchit Gupta General Manager

Worth the stay

トリップアドバイザーの評価 5.0/5

Sabit A トリップアドバイザー認証口コミ

Had a great stay. The rooms were excellent. I particularly liked the new fridges and bathroom size Staff was wonderful from the reception to housekeeping. Every single member of staff has been so lovely and amazing they are an excellent set of people and deserve much praise for helping everything progress smoothly.

Dear 547sabita, Thank you for taking the time to share your recent experience. We are so pleased to hear you enjoyed your stay and our teams service was a highlight to your experience. This feedback will serve as an encouragement to our team as we continue to strive to create great guest experiences. We hope to welcome you back again in the future. We look forward to welcoming you back again for your next visit to Sydney. Kind Regards, Alana Friend

部屋が汚い、ランドリーが古く汚れている

お客さまの声 0.5/5

匿名 ファミリー - 確認済みレビュー すべて

高額だが設備は古く汚い

マントラ オン ケント シドニーでのご経験についてお聞かせいただき、ありがとうございます。あなたの経験があなたの期待に応えられなかったことを残念に思います。心よりお詫び申し上げます。 マントラでは、すべてのお客様に優れたサービス体験を提供するよう努めています。したがって、あなたのフィードバックは私たちにとって非常に重要です。問題に対処し、今後の発生を防ぐために適切な措置を講じておりますので、ご安心ください。 ご懸念を共有していただきありがとうございます。近い将来、より良いサービスを提供する機会を与えていただければ幸いです。 Alana Friend

との提携 TripAdvisor

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