マントラ オン ケント 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 975 件のレビュー

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433 Kent St, 2000 シドニー, オーストラリア

説明

ホテルのその他の情報

  • 予約担当者へのお問い合わせにつきましては、1300 987 610 までご連絡お願いします

  • 必要な設備がすべて整ったお部屋

  • ダーリングハーバーを一望(一部の客室のみ)

  • カンファレンス施設(ICCやシドニー市庁舎)へのアクセスも良好

  • 中心業務地区からわずか200mの閑静なエリアに位置

当ホテルの客室

ホテル所在地

マントラ オン ケント

433 Kent St
2000 シドニー
オーストラリア

GPS:-33.871788, 151.204761

電話番号
ファックス +61 2 9264 8698

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • レストラン
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
建物付近
  • 駐車場

CASCADES

館内レストラン「Cascades」では、リラックスした温かみのあるモダンな雰囲気の中、毎日温かい朝食ビュッフェをご用意しております。ご朝食には、作りたてのバリスタコーヒー、シドニーで最も評判の良いパティスリーによるペストリー、厳選された新鮮なフルーツが含まれます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  975 件のレビュー

トリップアドバイザーの評価  4.0/5  2,063 件のレビュー

Good location, freindly staff but hotel could do with some TLC

トリップアドバイザーの評価 3.0/5

A V トリップアドバイザー認証口コミ

This is my 2nd stay. Last was 4 years ago. The lifts concern me and being placed on the 27th floor didnt assist! Appears only the RHS lift was in operation. Breakfast was of average quality. Bathrooms were nice as was the bed itself. I asked to check in early (in advance) and even offered to pay for an extra room/cost. This was ignored/skipped over at reception but was told there was a bathroom i could use near the lifts. I changed into my suit in your bathroom which was awkward.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mantra on Kent Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the areas of concerned shared and to work through improvements. We appreciate your sharing your feedback. It is our hope to welcome you back again in the future. Kind Regards, Alana Friend

Good location, but that's about it!

トリップアドバイザーの評価 2.0/5

DinnerNight トリップアドバイザー認証口コミ

We checked into our room on the 19th floor for a four-night stay. Unfortunately, only one of the two lifts was operational throughout our visit, as the second lift was out of order. Each time we needed to leave the building; we faced waits of 10-15 minutes for the lift to arrive to the 19th floor. To make matters worse, both lifts eventually became “out of order”. There was no communication/text messages from the Mantra on Kent, other than an A4 letter notice posted by the lifts on each floor. We received no updates, no compensation, meals or apologies for the inconvenience. Thankfully, we were able to use the stairs (begrudgingly), but I felt for the guests on the higher floors! Additionally, there was no cleaning service or fresh towels provided during our costly four-night stay.

Dear Guest, We very much appreciate you taking the time to share feedback from your recent experience at Mantra on Kent. We do apologise for the inconvenience caused from the issues that presented with the lifts throughout your stay. We are sorry for the shortfalls in experience and value your feedback shared for us to work on these areas of improvements. This feedback is important to us as we strive to make improvements for our guest experiences. Kind Regards, Alana Friend

Quiet location in heart of CBD. Clean and convenient

トリップアドバイザーの評価 4.0/5

Madelaine C トリップアドバイザー認証口コミ

We stayed in Executive Apartment, room 906. Room was very clean, bed very comfortable and bathroom and kitchen well appointed. Even has full size washer and dryer, and a full size fridge in kitchen. Would be very comfortable for a few nights stay for sure. You seem to have a choice of either a balcony or bath. We chose balcony, and at level 9 were the highest of these. This offered a small glimpse of Darling Harbour - so if you want a view forgo the balcony and ask for a bath higher up. Convenient parking next door - exit at level 3 for the Sussex St side door and you come out directly next to the hotel. Easy walking distance to both CBD and Darling Harbour. Would happily stay here again.

Dear Guest, Thank you for taking the time to share feedback on your recent experience at Mantra on Kent. We are so pleased to hear you enjoyed our location and our apartment style accommodation was well suited. It is always a pleasure to receive positive feedback, of which this feedback will serve as an encouragement to our team as we continue to strive to create great guest experiences. Thank you for sharing and it is our hope to welcome you back again. Kind Regards, Alana Friend

Good location, poor management

トリップアドバイザーの評価 1.0/5

robertsQ7128GX トリップアドバイザー認証口コミ

This hotel is located a couple of blocks from the QVB building. Unfortunately management let staff use the 2 hotel lifts during the busiest part of the day. After going to breakfast, my partner and I (and 6 others) waited TWENTY MINUTES for a lift so we could go back to our rooms. The list stopped numerous times, but every time it was full of staff with their trolleys to service rooms. Absolutely poor management. These trolleys should already be on the floors (say overnight), not blocking the lifts for TWENTY MINUTES. Absolutely no regard for their patrons. I will NEVER stay here again. Period.

Dear Robert, We really appreciate you taking the time to share feedback from your recent experience at Mantra on Kent. I am sorry that your experience did not meet your expectations and very much value the feedback shared on areas of improvements. We do apologise for the inconvenience caused with lifts and please be rest assured that we are working through your feedback with our team. Thank you for sharing this feedback. This feedback is important to us as we strive to make improvements for our guest experiences. Kind Regards, Alana Friend

Great stay with nice staff and well equipped studios.

トリップアドバイザーの評価 5.0/5

Nirvana2457 トリップアドバイザー認証口コミ

Very nice and helpful staff, quiet place, great views, easily accessible and close by shops, supermarkets, restaurants. The bed I had was very comfortable and the studio was well equipped. The breakfast was good and varied for all tastes. I 100% recommend.

Dear 576nirvanav, We really appreciate you sharing your recent experience at Mantra on Kent. We are pleased to hear our friendly team and studio apartment style accommodation was well suited for your stay. This feedback will serve as an encouragement to our team as we continue to strive to create great guest experiences. We look forward to welcoming you back again in the future. Kind Regards, Alana Friend

との提携 TripAdvisor

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