Check in on time room was ready and folding bed requested already inside the room, it was clean and staff are helpful and greet you with a welcoming smile and gesture. So far all good especially their buffet breakfast it was great plenty varieties to choose from .

Great Hotel in a fabulous location.Really benefits from being on the light rail line.Rooms are beautiful with stunning views across Darling Harbour.The pool was an extra bonus and it would be great to be staying at the Hotel on a sunny day.

Could not ask for anything else 1st class the staff where unbelievable food was just the best check in and out was so easy and welcoming location was great service could not have been any better thank you so much

Having stayed at this hotel twice I’ve come to the conclusion that it’s run by a team that don’t have any consideration for the customer experience. It starts the moment you arrive - the valet staff wouldn’t allow us to leave the car while checking in (we planned to leave for dinner within the hour). Wanted to charge $84 to leave the car there while checking in. They have obviously had several complaints as I noticed new signage all over the place with the parking rate. Any corner that can be cut will be cut, from the initial hotel’s build to the bars closing early to the dingy hotel pool. They are even trying to get you not to take up room service to save them money. Due to high accor status we were given drink vouchers on check in. After telling us we could use these at the bar until 12, we went at 9:30 only to be told we couldn’t have a seat as it was too busy - for the rest of the whole evening. So the vouchers aren’t worth the paper they are written on. Had high hopes for a premium offering for Sydney but this is not it. The last experience (this weekend) was so poor we left the hotel and forfeited the room without staying the night. Been to the hotel, bars and restaurant here several times but now will not come back.

Great location on Darling Harbour and adjacent to the Conference Centre. Rooms are large, clean & very comfortable beds. The bathroom was great with large walk in shower. Unfortunately the restaurant was not open which was disappointing and limited room service but there are lots of options nearby.

My partner and I only stay at the Sofitel Darling Harbour for all our Sydney based staycations. The view, the hotel, the rooms, and most importantly the staff are the most lovely and accommodating we have experienced. We highly recommend selecting the Club Millesime package for an extra special experience. Private check in and access to level 35 for breakfast, afternoon tea and evening canapes is always nice. The view is DIVINE! Special mention to Elmo and Phong at Club Millesime for exceptional service, thank you and we hope to see you again soon!

We do this trip annually to celebrate our wedding anniversary, but this year was extra special as the wife celebrated a milestone birthday. I reached out to Concierge, Ian Frenkel, who basically said "leave it with me!" What we got was A-class treatment from arrival to departure. My wife was truly spoilt. Personally escorted to Club Millésime for our checkin. Greeted by Elmo and his team, with a glass of sparkling, and a small box of chocolates. Upon entering our room, we were greeted with rose petals, a bottle of bubbles and afternoon tea. In true Sofitel style, every face we encountered was a warm smile and a meaningful "Bonjour!". An absolute dream weekend staycation. Thank you Ian, Elmo and the entire Sofitel team. You helped spoil my wife for her birthday... and for that I cannot thank you enough.

We stayed at the Sofitel with family and friends, and went to the theatre everything was very close to the city and where we needed to be. Great location brilliant service from all aspects of the staff there. Especially there guest service manager!! Well done.

The staff were very helpful and friendly.The room very clean had every5hing we needed. We had a view across to the airport and surrounds and out west which was very nice. Breakfast was great lots of variety.

One of the best places we have ever stayed. Exceptional service made us feel extremely privileged. Can’t wait to our next stay at this hotel. Location, location, location, plenty to do. Food is exceptional.

Great service in Club Millseme and from the concierge make the stay enjoyable and comfortable. Location is great, handy to ferries to get around the harbour, handy to the Star Lyric fir a very enjoyable performance of Hamilton. We even had fireworks one night for lunar new year. Overall a great stay.

While we understand that covid played a part in this experience, it doesn't take way the fact this was a very disappointing 20 hours. First room smelled like diesel fuel, had no bottled water or mini bar. Had to wait for second room at pool bar with no luggage for over 40 minutes (we were told 10-15). Then later locked out of new room (which still had no water), had to go to lobby in swimmers to fix keys. Nowhere to eat in hotel after 8pm (except room), so couldn't use membership discount, and had to walk elsewhere to get dinner. Other than breakfast, nothing open until after check out time. The only saving grace was lovely staff members that offered us free breakfast and late checkout...... I emailed the Manager before this review, and he didn't even say sorry when responded. I've had better stays/experiences in 3 star hotels.

Wonderful stay but it was disappointing that the restaurant was closed the whole 5 days of our stay. You could see the problems Covid was having but the staff tried really hard. The club was open and was great the staff were amazing. Thanks to Elmo and everyone there.

The hotel itself was immaculate and we had a good stay however, as an Accor plus I was disappointed to not receive my full benefits. When we checked in it was very busy and there was no clear area for priority accor plus members check in. I enquired about a room upgrade (apart of my benefits) but was told the hotel was too busy and none were available I later found out the hotel was operating at a very reduced capacity so clearly a room would've been available for upgrade and we were also rejected a late checkout due to it being too busy as well which I don't understand. I know these are minor things but when you pay over $300 a year for the membership you expect to receive the benefits.

My stay is the best I had in my life. The room is large. The view is excellent. We enjoyed watching the Darling Harbour and the Sydney skyline in the afternoon, at nighttime and at morning. We enjoyed swimming at infinity pool in the fourth floor. We also enjoyed the gym. The location is central. It’s close to Star City where we watched Hamilton and at Chinatown where we had lunch. Hotel staff are friendly and served us well.