Sofitel Sydney Darling Harbour 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 9,977 件のレビュー

Sofitel Sydney Darling Harbour - Image 1
Sofitel Sydney Darling Harbour - Image 2
Sofitel Sydney Darling Harbour - Image 3
Sofitel Sydney Darling Harbour - Image 4
12 Darling Drive, 12 Darling Drive, 2000 シドニー, オーストラリア

説明

ホテルのその他の情報

  • 活気溢れるダーリングハーバーに位置する象徴的なホテル

  • 息を呑むような景色と床から天井までの窓を備えた 590 室の広々とした客室とスイートルーム

  • 最上階のクラブミレジムからは周辺の景色を一望

  • 賑やかな水辺の洗練された雰囲気を味わえる、3 つのバーとレストラン

  • 特徴的なインフィニティプール

当ホテルの客室

ホテル所在地

Sofitel Sydney Darling Harbour

12 Darling Drive, 12 Darling Drive
2000 シドニー
オーストラリア

GPS:-33.872908, 151.198704

電話番号
ファックス +61 2 8388 8868

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce. Bon appétit!

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  9,977 件のレビュー

トリップアドバイザーの評価  4.4/5  3,060 件のレビュー

2025エクセレンス認証

Family package - don’t book!

トリップアドバイザーの評価 2.0/5

Emma T トリップアドバイザー認証口コミ

Don’t stay here for families. We booked the family package with interconnecting rooms only to be told on arrival there is no connecting rooms. So spent the trip crammed into one room. False advertising and blatant lying from the front of hotel staff.

Bonjour emmat858, We value your feedback and thank you for the preference. I apologize for the inconveniences. Warmest regards, Robert Gauer Hotel Manager

Binay (Duty Manager) you’re a star!

トリップアドバイザーの評価 5.0/5

Meral C トリップアドバイザー認証口コミ

First time being back here after 8 years, my check in was an absolute disaster, once I checked in the room I had booked and paid for and requested specifically was not it. Luxury Corner Room with Harbour View. I had a view of a construction building with no privacy and half a harbour room. Once I complained about this politely, the lady from reservations Evette helped and showed me an alternative room, I went to have a look and funny enough I was shown a standard room which was half the price of my initial booking. Ridiculous shouldn’t you be showing or suggesting a room type that is equal to my initial booking? After this I had requested to speak with a manager, i was furious, tired as I just arrived off a flight from Melbourne, weather was hot, lobby was chaos and busy. I had a duty manager by the name Binay come and speak to me… Binay took the time to listen and understand me with compassion, unlike most places I didn’t even have to explain myself and beg for understanding. Binay told me to wait 5-10 mins and he will work something out. 5 mins later, Binay took me up to a room and upgraded me to a Junior Suite (gorgeous) which was worth much more then my original room type which was $1,157 for 2 nights. He asked me my thoughts and apologised for the experience and made sure I was calm and relaxed he even went to conversate about my day and trip to deter any further stress. I was shocked at the service I received but so appreciative to have crossed paths with his warm nature and friendliness. Binay turned a negative experience and start to my trip into something positive that put a smile on my face! Thank you so much for everything you have done Binay, your service and nature was outstanding and you are a true role model to your team! I’ll definitely be back for my next stay. Thank you!

Bonjour 779meralc, Thank you for reviewing your visit. I will be delighted to share your heartfelt comments with Binay. Warmest regards, Robert Gauer Hotel Manager

Construction surrounding the pool area not advertised by the hotel affecting stay

トリップアドバイザーの評価 3.0/5

Adam G トリップアドバイザー認証口コミ

There are very large construction works on properties immediately surrounding the pool area. This significantly affected our experience. We were not made aware of the construction around the pool area when we made the booking. There were several other issues specific to our stay that I have tried to discuss with the hotel but have been connected with an AI assistant which is very frustrating and disappointing. If someone more senior from the hotel could please contact me that would be appreciated.

Bonjour Adam G, Thank you for reviewing your stay. Kindly contact us on h9729@sofitel.com. Regards, Robert Gauer Hotel Manager

Very Poor Service for a Hotel That Calls Itself ‘Luxury’

トリップアドバイザーの評価 1.0/5

Barsa B トリップアドバイザー認証口コミ

I am extremely disappointed with my experience at Sofitel Sydney Darling Harbour. We travelled all the way from the Gold Coast to celebrate a very special occasion, and what happened to us was completely unacceptable. First, our room was charged twice. We had already paid through Booking.com, yet Sofitel deducted nearly $1800 again from our bank account upon arrival. Because of this error, I was left with no money in my account during a trip that we had planned for a long time. When we spoke to reception and management, they told us we would have to wait 5–6 business days to get our own money back. How is this fair to the guest when it was Sofitel’s mistake? We were left stressed and unable to enjoy our stay because the hotel had taken the payment twice and held our funds. Second, we booked a Luxury Corner Room with high expectations, especially for the celebration. But instead of a Harbour View, we were given a city view, even though we clearly expected a Harbour View for a birthday celebration. When we requested help, the only response we got was that the Harbour View rooms were “fully committed.” On top of everything, the hotel only offered $100 as a gesture after causing such a huge financial inconvenience. $100 does not fix being out of pocket by $1800 during a holiday trip.

Bonjour 800barsab, Thank you for sharing your feedback. We apologize for the disappointing experience and inconveniences. I understand that our team has been in contact with you. Regards, Robert Gauer Hotel Manager

Luxurious service and welcoming

トリップアドバイザーの評価 5.0/5

Ian3715 トリップアドバイザー認証口コミ

Another awesome experience at this fabulous hotel. The standards are second to none and the service is amazing. Everything from the room to the Club Millesime Longe was perfect. Many thanks to the hotel Manager Robert and the all the management in the lounge who made our stay so special. A special shout out to Wayne, Anna, Philip and Grace and many others who truly give outstanding service. It’s the team at this hotel that makes it such a nice place to visit. We can’t wait for out next visit and thank you so much for an exceptional stay.

Bonjour Ian3715, We are delighted to receive your lovely review and thank you for your loyalty and preference. Your kind words were conveyed to the team, with special mentions to Wayne, Anna, Philip and Grace! My team and I look forward to seeing you again soon! Warmest regards, Robert Gauer Hotel Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 2,658 件のレビュー 9.4/10 ロケーション
  • 4,759 件のレビュー 8/10 客室
  • 5,181 件のレビュー 7.9/10 サービス
  • 36 件のレビュー 7.9/10 インターネット
  • 1,231 件のレビュー 8.8/10 雰囲気
  • 1,049 件のレビュー 7.7/10 清潔さ
  • 1,015 件のレビュー 7.8/10 朝食
  • 796 件のレビュー 5.4/10 お値打ち度

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周辺の他の施設

ダーリングハーバーのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。