ソフィテル シドニー ダーリング ハーバー 5 つ星

Good motel. Some of the decor a little tired already. The carpets in the rooms are prickly and brown. But this is a first world problem. Breakfast buffet very good. Great quality and fresh. Valet service very slow. Took several hours to get our luggage brought to our room. Phone did not work in one of our rooms so could not dial the front desk. Room service and cleaning service very slow. Took multiple hours to get room made up. Had to call the desk three times. Would expect more from a motel of this calibre. Rooms cleaned very well, when finally cleaned! Pool amazing. Room service meals top quality. Very well presented. Expensive - you expect that. Overall good motel. More trained staff would greatly improve this place.

From what use to be my favourite hotel in the world to now being very disappointed. Booked a night for our anniversary & was expecting the same service we always get. How disappointed we were. We arrived at 5pm to a 15 minute wait for vallet parking . Not the attendants fault but to slow guest rearranging their cars. Check in was pleasant but was told our room was not ready as housekeeping were still getting it ready. No complimentary drink offered this time so purchased our own while we waited for a text to say it was ready. Drinks were made perfect. 15 minutes later we thought we would request a bucket of ice & was advised our room was ready but not by text. We were in room 2312. Upon entering there was an odd smell of cleaning products but rather that than something else. Open the windows too look out to the harbour & was horrified at the state of the outside Windows. That was definitely a shock. But considering the construction outside I’m assuming it has come from the dirt & the dust from there. But was horrified me most was the stains on the couch on top & down the side.s. Rang reception immediately & requested a new room. I also had requested a special amenities surprise for us & there was nothing. I even requesting this while booking & upon arrival& at check in. Obviously no communication shared . 15 minutes later the lonely Conceige attendant who we have met several times came up with new room access cards . Didn’t catch his name but he is an asset to your hotel. Such wonderful customer service he provided. Please Sofitel make him a manager. It took longer than usual for our ice & after 2 phone calls & my offer to go get the ice myself we got our half a bucket of ice. The room looks a little dated but your bathroom is beautiful. Really clean. Your products are beautifully packed & a good selection. The Balmain products are the highlight but from previous visits to this time they seem like another brand. Maybe a refill. The bed is wonderful & the pillows are like sleeping on a soft cloud. Breakfast was ok. The salmon & brie cheese wax yum. Coffees were good . Hot breakfast was average. Waiting Staff at the buffet we’re lovely. Overall I would probably not stay again unless changed are made. Looks like you may have competition with the W hotel. On a quick visit it looks amazing.

This was one of the best hotels I have ever stayed in. The staff was first rate, especially Bradley the concierge. The location was very convenient and we used the ferry to get to the opera house, cbd, manly and watsons bay.

One of the things that is consistent with club Accor hotels - whether Fairmont or sofitel or mercure - in North America or Europe - is the high standards of hospitality. These don't apply to this property. It is clean and well located but the nice touches (a welcome gift such as fruit or a drink, arrival drink vouchers) that platinum members come to expect don't apply here. I had to ask twice to be allowed to the club floor, which I paid for. That is all fine - perhaps just cultural differences or untrained staff - but after having to miss breakfast because of staff mistakes, one would have thought an apology would be forthcoming. If it was just that my expectations were too high, I wouldn't be writing this review. But they refused to help with basic things - helping me take luggage from my room on check out even though I am in a cast. I asked 6 times over 2 stays for a bag of ice for a broken limb. It arrived once... and when I was finally given access to the club floor, the morning breakfast service was brutal... You can see from my other reviews that I try to see the best, but I paid a lot, didn't receive what I paid for, and no one at the hotel cared. Again - beautiful place and location but absolutely no sense of the meaning of the word hospitality, and no desire to help with the basics.

Christopher Ellas, Club Millesime Manager made us feel welcomed and we enjoyed our stay and service in the club He and his team are of high excellent service and being friendly and supportive Thanks and we are looking forward for more visits to come