お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 28,220 件のレビュー
12 Darling Drive
12 Darling Drive
2000 Sydney, Australia
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Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce. Bon appétit!
A disappointing stay for a night that was supposed to be about celebrating 2 years worth of Birthdays.....
TAN01L 21/01/2022 トリップアドバイザー認証口コミ
While we understand that covid played a part in this experience, it doesn't take way the fact this was a very disappointing 20 hours. First room smelled like diesel fuel, had no bottled water or mini bar. Had to wait for second room at pool bar with no luggage for over 40 minutes (we were told 10-15). Then later locked out of new room (which still had no water), had to go to lobby in swimmers to fix keys. Nowhere to eat in hotel after 8pm (except room), so couldn't use membership discount, and had to walk elsewhere to get dinner. Other than breakfast, nothing open until after check out time. The only saving grace was lovely staff members that offered us free breakfast and late checkout...... I emailed the Manager before this review, and he didn't even say sorry when responded. I've had better stays/experiences in 3 star hotels.
tinaw513 13/01/2022 トリップアドバイザー認証口コミ
Wonderful stay but it was disappointing that the restaurant was closed the whole 5 days of our stay. You could see the problems Covid was having but the staff tried really hard. The club was open and was great the staff were amazing. Thanks to Elmo and everyone there.
Good hotel disappointed about benefits
Evan_2022_2022 08/01/2022 トリップアドバイザー認証口コミ
The hotel itself was immaculate and we had a good stay however, as an Accor plus I was disappointed to not receive my full benefits. When we checked in it was very busy and there was no clear area for priority accor plus members check in. I enquired about a room upgrade (apart of my benefits) but was told the hotel was too busy and none were available I later found out the hotel was operating at a very reduced capacity so clearly a room would've been available for upgrade and we were also rejected a late checkout due to it being too busy as well which I don't understand. I know these are minor things but when you pay over $300 a year for the membership you expect to receive the benefits.
rudybristol 28/12/2021 トリップアドバイザー認証口コミ
My stay is the best I had in my life. The room is large. The view is excellent. We enjoyed watching the Darling Harbour and the Sydney skyline in the afternoon, at nighttime and at morning. We enjoyed swimming at infinity pool in the fourth floor. We also enjoyed the gym. The location is central. It’s close to Star City where we watched Hamilton and at Chinatown where we had lunch. Hotel staff are friendly and served us well.
Amazing Hotel and Service
steveE717HN 02/12/2021 トリップアドバイザー認証口コミ
The hotel and staff were amazing. I will strongly recommend staying at the Sofitel Darling Habour Sydney Australia for any occasion. The Club Manager Peggie, Guest Relations Manager Francisco and Butler Elmo made our stay comfortable & enjoyable with our Family & friends also staying at the hotel to the highest level you could imagine. Words can not describe the amazing service experienced.