ソフィテル シドニー ダーリング ハーバー 5 つ星

Extremely disappointed with the whole experience at sofitel. I contacted the hotel 6 weeks prior to our trip and notified them that we would take the available cot option with our room for our 3 month old baby. Asked a further 2 times for it after arrival, still didn't get it. The bedside lamps didn't work the phone in the room was faulty, had to reboot it any time to get it to work. The keypad for the lights was tempermental at times. The shower wasn't cleaned for our arrival. The room was very small for the amount of money paid. I didn't mind paying the extra money for the room as it was for a special occasion but it was a massive let down from the hotel. I would definitely not recommend Sofitel nor would use again. Good location and a nice view from the room were the only 2 things that were really good. Save yourself some money and book elsewhere.

I have been a member for over 20 years and have travelled extensively through Europe, Asia and North America using Accor properties. In all that time I have been impressed with the professionalism and friendliness of the Accor staff. The staff are the Accor’s greatest asset, The properties are a pleasure to stay at no matter what level of accommodation but without fail, we have left each one with an appreciation of the attention given by the staff. The staff at the Sofitel Darling Harbour are true ambassadors for the brand. From the front door, to the housekeeping, to Club Milliseme, we feel ‘at home’ the moment we enter. Special mention to Julien and Elmo but even the new junior staff exemplify the quality of the staff.

Spent one night to take a rest at Darling harbour. This is fourth time we stay in this hotel and never disappointed. The front desk, hotel staff are friendly, recognise and acknowledge your Accor membership to make you feel welcome. Highly recommend.

As the world re-emerged from lockdowns and as loved ones from overseas were permitted to travel to Australia, we decided to celebrate our reunion and joint birthdays at Sofitel Sydney Darling Harbour Hotel. The key differentiators are the room views, Club Millesime, Elmo and his team. Elmo was quick to evaluate the purpose of our stay and devoted much of his time to provide that extra VIP/personal touch that made our stay at Sofitel extra special and surely memorable. Whenever his name is mentioned in the family, it definitely brings back very happy memories. Elmo and his team were so invested in us that we felt like they're also family. Thank you! We stayed at Sofitel with 2 young kids, 8 and 4 with 8 adults, split across 3 rooms. All of our rooms had fantastic views overlooking Darling Harbour. The linens were crisp and our rooms were immaculate. The amenities in-room were some of the best we've seen. The hotel is within walking distance of the local attractions such as Darling Quarter, Sydney Wildlife Zoo, Sydney Aquarium etc. If one needed to venture further, the light rail was a few strides away from the hotel and ferries were accessible from Barangaroo area. Would I go back to Sofitel Sydney Darling Harbour Hotel? Absolutely and I highly recommend it. Thanks again Elmo and team for providing us a memorable customer experience!

Having been an Accor Platinum guest for many years, we've stayed at a lot of hotels around the world and in particular, Asia Pacific (including many times at this hotel). It's fair to say that the experience this time around ticked absolutely every box... then exceeded expectations beyond what we've seen at almost any hotel stay we've ever had. Absolutely every perk you can expect as a higher tier loyalty member was achieved without fuss or expectation. That's wonderful as if you are a higher tier loyalty member, there are plenty of hotels where you still need to ask for absolutely everything and this can feel a little awkward at times. From the concierge greeting walking through the doors in the lobby, to the personalised service received constantly in Club Millésime, you couldn't help but think there was genuine care about your stay. Naomi was wonderful in the club lounge, though the start is (still) Elmo. Elmo has been a part of Club Millésime as long as we have been going to the hotel and every single time, he can be seen treating every guest as if they were the most important VIP the hotel has ever hosted. That's years of consistent service so far beyond guests expectations it's not funny. You simply can't fake that level of care for such a long period of time. Elmo would be an incredible asset to any service business wherever he went and the Sofitel is extremely fortunate to have him. This is not to mention the myriad of other staff who assisted us on this stay, all of which were understanding, accommodating and professional. Furthermore, watching the staff deal with extremely difficult guests was commendable (you know those types of guests). Some guests attitudes were extremely poor and treated the staff as if they were beneath them and I didn't want to write this review without calling out this very poor behavior and attitude. However, the staff dealt with the situations with grace and care and that added to how impressed we were with the entire operation. We've stayed at the hotel previously and it was wonderful. This time, simply exceptional. If you get an opportunity to visit Club Millésime, take it with both hands and set a high expectation. You'll be shocked how effortlessly the staff clear the bar of expectation you have set.