Sofitel Sydney Darling Harbour 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 10,095 件のレビュー

Sofitel Sydney Darling Harbour - Image 1
Sofitel Sydney Darling Harbour - Image 2
Sofitel Sydney Darling Harbour - Image 3
Sofitel Sydney Darling Harbour - Image 4
12 Darling Drive, 12 Darling Drive, 2000 シドニー, オーストラリア

説明

ホテルのその他の情報

  • 活気溢れるダーリングハーバーに位置する象徴的なホテル

  • 息を呑むような景色と床から天井までの窓を備えた 590 室の広々とした客室とスイートルーム

  • 最上階のクラブミレジムからは周辺の景色を一望

  • 賑やかな水辺の洗練された雰囲気を味わえる、3 つのバーとレストラン

  • 特徴的なインフィニティプール

当ホテルの客室

ホテル所在地

Sofitel Sydney Darling Harbour

12 Darling Drive, 12 Darling Drive
2000 シドニー
オーストラリア

GPS:-33.872908, 151.198704

電話番号
ファックス +61 2 8388 8868

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce. Bon appétit!

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  10,095 件のレビュー

トリップアドバイザーの評価  4.4/5  3,074 件のレビュー

2025エクセレンス認証

Sofitel – Disappointing

トリップアドバイザーの評価 1.0/5

Dan T トリップアドバイザー認証口コミ

This stay highlighted serious operational and leadership failures that are completely inconsistent with a five-star hotel. The Concierge function is fundamentally broken. Staff appeared disengaged, poorly led, and uninterested in assisting guests. No proactive service was offered, no assistance with luggage was provided, and at times no Concierge staff were available at all. This level of indifference is unacceptable at any luxury property. A room change was required due to a malfunctioning air-conditioning unit. Despite this being a hotel-caused issue, it took over an hour to relocate us. When the matter was escalated to the hotel manager, there was no intervention or accountability — only a dismissive response that Concierge was “busy” and that we would need to wait. This response clearly demonstrates a lack of leadership and guest-focused decision-making. The underlying issue is not individual staff but management competence. There is a clear absence of direction, ownership, and service standards. The operation feels unmanaged, with staff left without guidance and guests left without support. At times, the experience bordered on farce rather than luxury hospitality. Finally, the absence of complimentary water in the room reinforces the impression of cost-cutting over guest experience — an odd choice for a brand positioning itself as premium. This property is not delivering a five-star experience in any meaningful way. Until senior management addresses the evident leadership and service failures, this hotel should not be marketed as luxury

Hotels Best Luxury -its Staff!

トリップアドバイザーの評価 5.0/5

Bonnie D トリップアドバイザー認証口コミ

The Sofitel brand emphasizes "Cousu Main", which means service from the heart, with a joyful, empathetic, tailored and personal experience. That is EXACTLY what I got during both of my stays there eith EVEEY staff member. The staff who most defines these qualities is a concierge named Ian. It is evident that representing the hotel is his priority. I can only say Bravo, Ian and Bravo, Sofitel for having this kind of staff!!

Bonjour R1623MQbonnied, Thank you for reviewing your stay experience! We appreciate your feedback and your kind comments will be shared with the team with a special mention to Ian. We look forward to welcoming you back! Warmest regards, Robert Gauer Hotel Manager

お客さまの声 4.5/5

Tanaka A. ビジネス - 確認済みレビュー すべて

どこもかしこも綺麗でサービスも大満足でした

こんにちは、秋吉様。 ご滞在中に快適さとサービスにご満足いただけたとお伺いし、大変嬉しく思っております。次回のご訪問を心よりお待ちしております。 敬具, ソフィテル シドニー ダーリング ハーバー

Six star service

トリップアドバイザーの評価 5.0/5

Ron1954Sydney トリップアドバイザー認証口コミ

Stayed 4 nights in a luxury room, had a slight hiccup when we entered the room as the roof was leaking. reception had us in another room very quickly with a bottle of wine for the inconvenience which was very nice. Housekeeping during the day and turn down service at night were outstanding and made our stay memorable. All staff were fantastic and have made two more bookings.

Bonjour Ron1954Sydney, We are delighted to read your review and thank you for the preference. Your kind words were received by the team, with great appreciation! We look forward to seeing you again soon! Warmest regards, Robert Gauer Hotel Manager

Overcroweded, Overwhellmed

トリップアドバイザーの評価 3.0/5

Relax25390412005 トリップアドバイザー認証口コミ

We booked this hotel through our travel agent, adding a few extra days in Sydney after an amazing Viking Cruise from Auckland to Sydney. The location on Darling Harbour is wonderful, and the property itself is lovely. We arrived early in the morning, and the staff were very accommodating in handling our bags since the room would not be ready until around 2 pm. The room was also very nice, clean, and comfortable. The challenges stemmed from the hotel's overwhelming number of people. To be fair, it was the end of summer holidays and Australia Day weekend, so the whole city was awash in tourists. But we've seen fewer kids and families at Disney Resorts than we experienced here. It was minor chaos. The queue for the elevator could take several minutes, the pool was packed to the walls, and the line to enter the breakfast area took 15 minutes just to get seated. The food was fine, but not exceptional. Service was also a bit slow, and when my wife asked a member of the wait staff for a paper napkin, she was directed to the tea and coffee station to find one. Bad enough the staff person couldn't move the 20 feet to the cart herself, but worse, the coffee and tea area was a mess with no napkins to be found. It's a little thing, but very atypical for a luxury hotel. Certainly not a disaster, but not what you'd expect at such a significant price point.

Bonjour Relax25390412005, Thank you for the preference and for sharing your valuable feedback. I apologize for the inconveniences. Your comments were personally addressed with the team. Warmest regards, Robert Gauer Hotel Manager

との提携 TripAdvisor

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