ホテル ソフィテル シドニー ダーリング ハーバー 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 28,220 件のレビュー

ALLSAFE認証ホテル

情報メッセージ

ソフィテル シドニー ダーリング ハーバー
地図で見る
+ 23 サービス

ホテルのその他の情報

  • 活気溢れるダーリングハーバーに位置する象徴的なホテル

  • 素晴らしい眺めが楽しめるスタイリッシュな客室とスイートが590室

  • 最上階のクラブミレジムからは周辺の景色を一望

  • 賑やかな水辺の洗練された雰囲気を味わえる、3つのバーとレストラン

  • 特徴的なインフィニティプール

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル所在地

ソフィテル シドニー ダーリング ハーバー

12 Darling Drive
12 Darling Drive
2000 Sydney, Australia
2000 シドニー
オーストラリア

ファックス: (+61)2/83888868

チェックインは15h00からです

チェックアウトは11h00です

  • LIGHT RAIL:  L1 CONVENTION

  • 飛行機で

    SYDNEY KINGSFORD 7.3km / 4.54 マイル - シャトルバス有料

  • 電車で

    CENTRAL STATION 1.7km / 1.06 マイル

GPS:-33.872908, 151.198704

ホテルサービス

チェックインはからです - チェックアウトはです

概要
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子利用可能なホテル
  • 快適なご滞在
  • エアコン
  • Wifi
  • 朝食
  • バー
  • 会議室

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce. Bon appétit!

当ホテルの客室

35階の客室階に、贅を尽くした35のスイートを含む、高級感あふれる590の客室をご用意しています。美しい港に面した安らぎの空間と、フランス流の上品さをアクセントにした現代風の装飾、そして最新鋭の室内設備が、シドニーでの旅を優雅に彩ります。

ミーティングとイベント

会議室

  • 会議室の数:7

  • 最大サイズ:500 m²

  • 最大ご利用人数:450 人

  • パーティの最大ご利用人数:300 人

詳細

お客さまの口コミ
ソフィテル シドニー ダーリング ハーバー

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.6/5

28,220 件のレビュー

トリップアドバイザーの評価 4.5/5

2,510 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

A disappointing stay for a night that was supposed to be about celebrating 2 years worth of Birthdays.....

トリップアドバイザーの評価 2.0/5

TAN01L 21/01/2022 トリップアドバイザー認証口コミ

While we understand that covid played a part in this experience, it doesn't take way the fact this was a very disappointing 20 hours. First room smelled like diesel fuel, had no bottled water or mini bar. Had to wait for second room at pool bar with no luggage for over 40 minutes (we were told 10-15). Then later locked out of new room (which still had no water), had to go to lobby in swimmers to fix keys. Nowhere to eat in hotel after 8pm (except room), so couldn't use membership discount, and had to walk elsewhere to get dinner. Other than breakfast, nothing open until after check out time. The only saving grace was lovely staff members that offered us free breakfast and late checkout...... I emailed the Manager before this review, and he didn't even say sorry when responded. I've had better stays/experiences in 3 star hotels.

Bonjour TAN01L Thank you for your review. I am sorry that you felt the response to your initial email was not genuine. Our team had reacted to the initial concerns during your stay. As mentioned in my email, I am pleased that they were able to rectify this on the spot. In regards to our opening times this was explained in your pre arrival communication that you confirmed you had received. I am sorry that we did not highlight this further on arrival for you. We do aim to be transparent in all that we do to avoid our guests being disappointed on arrival or during their stay. Our websites and communications remain up to date for our guests to make the best decision on when to stay to suit their needs. Regards Mitchell Turner Director of Luxury Experience Sofitel Sydney Darling Harbour

Fantastic stay

トリップアドバイザーの評価 4.0/5

tinaw513 13/01/2022 トリップアドバイザー認証口コミ

Wonderful stay but it was disappointing that the restaurant was closed the whole 5 days of our stay. You could see the problems Covid was having but the staff tried really hard. The club was open and was great the staff were amazing. Thanks to Elmo and everyone there.

Bonjour tinaw513, thank you for your review. I appreciate the feedback. Thankfully we will be opening the restaurant again this week. We hope to have the opportunity to welcome you back to the hotel again in the future. Kind regards, Greg Brady - General Manager

Good hotel disappointed about benefits

トリップアドバイザーの評価 3.0/5

Evan_2022_2022 08/01/2022 トリップアドバイザー認証口コミ

The hotel itself was immaculate and we had a good stay however, as an Accor plus I was disappointed to not receive my full benefits. When we checked in it was very busy and there was no clear area for priority accor plus members check in. I enquired about a room upgrade (apart of my benefits) but was told the hotel was too busy and none were available I later found out the hotel was operating at a very reduced capacity so clearly a room would've been available for upgrade and we were also rejected a late checkout due to it being too busy as well which I don't understand. I know these are minor things but when you pay over $300 a year for the membership you expect to receive the benefits.

Bonjour Evan_2022_2022, Thank you for your review. We appreciate your loyalty. Any upgrades and late check outs are subject to availability as per your membership, and, unfortunately on this occasion we were unable to accommodate these requests as the hotel was at capacity. we hope to have the opportunity to welcome you back to the hotel in the near future. Kind regards, Greg Brady - General Manager

Excellent .

トリップアドバイザーの評価 5.0/5

rudybristol 28/12/2021 トリップアドバイザー認証口コミ

My stay is the best I had in my life. The room is large. The view is excellent. We enjoyed watching the Darling Harbour and the Sydney skyline in the afternoon, at nighttime and at morning. We enjoyed swimming at infinity pool in the fourth floor. We also enjoyed the gym. The location is central. It’s close to Star City where we watched Hamilton and at Chinatown where we had lunch. Hotel staff are friendly and served us well.

Bonjour rudybristol Thank you for taking the time to leave a lovely review. We look forward to welcoming you back soon. Regards Mitchell Turner Director of Luxury Experience Sofitel Sydney Darling Harbour

Amazing Hotel and Service

トリップアドバイザーの評価 5.0/5

steveE717HN 02/12/2021 トリップアドバイザー認証口コミ

The hotel and staff were amazing. I will strongly recommend staying at the Sofitel Darling Habour Sydney Australia for any occasion. The Club Manager Peggie, Guest Relations Manager Francisco and Butler Elmo made our stay comfortable & enjoyable with our Family & friends also staying at the hotel to the highest level you could imagine. Words can not describe the amazing service experienced.

Bonjour steveE717HN, thank you for your wonderful review. We look forward to welcoming you back to the hotel in the near future. Kind regards, Greg Brady

Our favourite Hotel by far

トリップアドバイザーの評価 5.0/5

mick814 23/11/2021 トリップアドバイザー認証口コミ

As always these guys are awesome and always welcome us like we are close friends. There rooms are always spotless, the staff are all very welcoming and great with my 4 year old. There is never an issue to get something from our car if we forget something, the room service is fast and great food.

Bonjour mick814, thank you so much for your wonderful review. We look forward to welcoming you and your family back in the future. Kind regards, Greg Brady

Sofitel Darling Harbour

トリップアドバイザーの評価 4.0/5

pamelampeck 21/11/2021 トリップアドバイザー認証口コミ

Great hotel. Friendly helpful staff. Room overlooking Darling harbour was wonderful, clean and serviced daily. Hotel situated centrally with easy access to transport and restaurants. Will definitely go back

Bonjour pamelampeck, thank you for your wonderful review. We hope to have the opportunity to welcome you back in the future. Kind regards, Greg Brady

Perfection!

トリップアドバイザーの評価 5.0/5

Aira A 16/11/2021 トリップアドバイザー認証口コミ

I have stayed in this hotel countless times and the reason I keep coming back is because of its customer service from the time you arrive until you check out- you will be looked after. The hotel was faultless- and guess what I will keep coming back!

Bonjour Aira A, thank you for your review. I am so pleased you enjoyed your stay. We look forward to welcoming you back once again in the near future. Kind regards, Greg Brady

The staff are outstanding

トリップアドバイザーの評価 5.0/5

SLR68 12/11/2021 トリップアドバイザー認証口コミ

Our stay at Sofitel Darling Harbour was so relaxed and easy, from check in with Layla on Club floor, to coffee, afternoon tea, canapés and drinks with Elmo who was so attentive, friendly, and an absolute pleasure to have met. He was a classic example of perfect hospitality and made our stay thoroughly enjoyable. Thank you to all the staff at Sofitel we had a great time.

Bonjour SLR68, thank you so much for your wonderful review. I have passed on your feedback to Layla and Elmo. We look forward to welcoming you back to the hotel in future. Kind regards, Greg Brady

Luxurious hotel & excellent customer service

トリップアドバイザーの評価 5.0/5

John N 10/11/2021 トリップアドバイザー認証口コミ

Celebrating 25yrs as a couple, booked a return overnight stay in Junior suite. Made to feel very welcome and at home as soon as we walked through the front doors. Concierge guiding us to lifts for access to club lounge floor to check in. Hostess took care of our paperwork whilst sipping Verve Champagne. Blown away by our JS on level 30, 💯 outstanding and the views breathtaking. Gracie and Mei looked after us during Afternoon Tea and Evening Canapé service. Delicious food and free flowing beverages. Headed to Atlier for dinner, Heesu our waiter ensured we were well looked after and kept up to date in regards to a hiccup in the kitchen, our meal was served late but due to Hessu great commitment to his customers kept the lines of communication open, so we expected the long delay, we'll done! The food was outstanding by the way. Slept well, woke up to a lazy breakfast, so much choice. Late checkout. We will return!

Bonjour John N, thank you so much for your wonderful review. I am so glad you enjoyed your stay. Thank you for letting us be a part of such a memorable occasion. We hope to see you again soon. Kind regards, Greg Brady

Refreshing and indulgent stay

トリップアドバイザーの評価 5.0/5

katievandine2020 09/11/2021 トリップアドバイザー認証口コミ

We were in the midst of moving house ourselves and booked in for a three night stay. The door and reception staff were generous with their time assisting with our queries and extremely helpful. Our room was beautifully made up, love the Balmain products, wonderfull view and spacious. We enjoyed room service two nights and the dinners were delicious, arrived promptly and generous serves. Easy stroll into the city and whilst in the midst of Darling Harbour tucked around the corner to avoid the bustle. It was a perfect escape in our own city. Thank you

Bonjour Katievandine2020, thank you so much for your review. I am absolutely delighted you enjoyed your stay with us. We look forward to welcoming you back in the future. Wishing you all the best for the move. Kind regards, Greg Brady, General Manager

Service at its best

トリップアドバイザーの評価 5.0/5

jeffandanna2536 07/11/2021 トリップアドバイザー認証口コミ

Beautiful hotel, perfectly located and with staff service levels at highest expectations. Only drawback is a "just OK" Bistro/Restaurant - service was fine but, layout, decor, noise levels and split kitchen mixed together for an average experience. Late night noises from nearby venues caused disruptions.

Bonjour jeffandanna2536, thank you for the review on your recent stay at the hotel. I am glad you enjoyed your stay with us and have noted your feedback on our restaurant with the Restaurant Manager for consideration. Thank you once again and we look forward to seeing you in the future. Kind regards, Greg Brady

Weekend

トリップアドバイザーの評価 4.0/5

johncole2021 04/11/2021 トリップアドバイザー認証口コミ

Great location, top end of price range for most people. Very nice hotel. To explore darling harbour great place to stay, lovely bar and restaurant, staff all friendly and accomodating. Would recommend for a luxury stay.

Bonjour Johncole2021, Thank you for your review. I am so pleased you enjoyed your stay and look forward to welcoming you back in the future. Kind regards, Greg Brady

great stay

トリップアドバイザーの評価 5.0/5

timlogue24 03/11/2021 トリップアドバイザー認証口コミ

service, rooms, food and views were great. We have stayed a few times now and it just gets better. On arrival we were taken to the service desk and welcomed. The well appointed rooms also included complimentary water and a bottle of wine nice touch after a busy day

Bonjour timlogue24, thank you for your wonderful review. I am so glad you enjoyed your stay with us. We hope to welcome you back soon. Kind regards, Greg Brady

Mixed Stay

トリップアドバイザーの評価 3.0/5

Adrian P 03/11/2021 トリップアドバイザー認証口コミ

I booked a stay at the Sofitel as a special treat for my wife and I to celebrate our wedding anniversary and end of lockdown. I booked quite an expensive category as I really wanted her to enjoy the stay after being cooped up in our apartment for months. Our check in experience was great as we were escorted up to the club lounge for check in, with the staff friendly and welcoming. Checking into the room however whilst spotless the romantic amenity I had paid extra for was not in the room, so missed out on that planned surprise… tried to salvage it by discretely slipping away at canapés and reminding the staff at the club lounge, and was told on the way out it was now all there in the room however for flowers were an extra charge… all good , but more discrete confirmation would be appreciated. After settling in for our second night we enjoyed breakfast then spent the rest of the day out, attending a friends event. After returning to our room at nearly midnight our room had not been turned down, in spite of the make up room sign being active the majority of the day…. None the less a call to the front desk yielded some fresh towels as the room could not be made up that so at least we could have a shower. Pool was open but pool bar was closed, tried to get a water or can of coke from the restaurant however they were unable to provide this? Was advised to go back down to the pool and dial room service… didn’t bother and just went to the news agent downstairs. On check out was asked how the stay was, and feed back the no turn down, was advised this was due to reduced housekeeping?? Needless to say was quite underwhelmed with some of these experiences but it wasn’t all bad… at the champagne bar we were doted on by the staff who at a hint of delay at an order stepped in a without asking got my wife another drink… The staff at the club lounge were all very welcoming and during breakfast and canapés made us feel so welcome. So in summary a mixed experience, despite paying close to 1.8k for a two night stay, I honestly don’t think it was worth it, I hate to give such a review .. I don’t think I ever have..especially after Sydney hospitality is just getting back on its legs… maybe teething issues as the premises is just getting back ….would I stay again? Yes , with tempered expectations and at a lower category of spend as not confident of any extras , touch of magic coming through etc.

Bonjour Adrian P, Thank you so much for taking the time so let me know of your feedback. I am pleased overall you enjoyed your stay, however, I am disappointed that we did not exceed your expectations on this occasion. I am following up your feedback internally and appreciate the insight. I hope that in the future we have the opportunity to welcome you back. Kind regards, Greg Brady

1 Night Staycation

トリップアドバイザーの評価 5.0/5

5MAB2015 27/10/2021 トリップアドバイザー認証口コミ

After 4 months of Home Detention aka Lockdown it was nice to venture into the city and stay at this lovely Hotel again. All facilities were clean and we were happy with the Covid Safety Plans in place which were sufficient but not overbearing. We had a room with access to Club Millesime and we were pleased to see that self serve options had returned for Afternoon Tea in particular and also evening Canapes and Breakfast. Our room a Junior Suite was more than adequate and was clean and spacious. All staff we encountered were friendly and welcoming and added to the experience at staying at this modern Hotel with Darling Harbour Views. A call out to Phoung who checked us in and served us throughout our stay along with Elmo and Mei.

Bonjour 5MAB2015, Thank you so much for your wonderful feedback. I am so pleased you enjoyed your stay with us. I will certainly pass on your feedback to Phoung, Elmo and Mei. Thanks again, and we look forward to welcoming you back to the hotel in the future. Kind regards, Greg Brady - General Manager

Pretty Poor for the price

トリップアドバイザーの評価 1.0/5

506mexican 26/07/2021 トリップアドバイザー認証口コミ

The rooms really small for the price. No-one answer the phone for room service. We were right near the lifts, where a lady and her mobile phone photographer took photos for hours. The pool was freezing, not heated. We couldn't eat vegan and gluten free. And we saw a couple having sex in one of the windows that looked onto Darling harbour. They were right on the window looking onto everyone passing by.

Bonjour 506mexican Thank you for your recent review with us. We thank you for the time to share your experience with us and future guests. Across all of our restaurants and bars we have a variety of gluten free, vegan and healthy options. As a luxury hotel we also will aim to cater for any other dietary needs or requests. We are sorry we did not anticipate your needs. In regards to the actions of other guests during your stay, we are here to ensure all our guests have a great experience within shared spaces of the hotel. However should another guests actions affect our guests enjoyment we will be happy to assist where we can. Thank you once again and we hope to welcome you back to the hotel were we can accommodate you better. Kind regards,

Best position in Sydney

トリップアドバイザーの評価 5.0/5

noelw314 19/04/2021 トリップアドバイザー認証口コミ

Stopped on our way to gold coast, excellent check in, valet service good , bags delivered with a smile, very clean and roomy room, with the ability to walk into heart of sydney and variety of restuarants. ,

6 star service and product in Sydney

トリップアドバイザーの評価 5.0/5

WanHG21 19/04/2021 トリップアドバイザー認証口コミ

Was celebrating our wedding that weekend and decided to treat the wife with a spectacular stay in Sofitel Darling Harbour - also because we cant go anywhere! The wife loves the bath overlooking the harbour so we obviously had to book a room with a view ! The Sofitel team was extremely attentive to our requests and were on top of it, even gave me a courtesy call and SMS to ensure I was well taken care prior to my arrival. The SMS service was really good, I was able to check when my room was ready so I would make my way to the hotel. I was offered a refreshing drink while waiting to check in - love this ! Not many hotels do this these days and its a refreshing welcome ! Definitely makes you feel special! Shout out to Francisco for taking care of our special requests so well (or my wife's!) she was definitely over the moon with the Junior Suite room overlooking Darling Harbour with the beautiful bathtub! The Club Lounge was impeccable with good service and view. Highly recommended to stay at Sofitel, especially if you are celebrating a special occasion, its definitely worthwhile!

Saved by one person

トリップアドバイザーの評価 4.0/5

TonyDiz 19/04/2021 トリップアドバイザー認証口コミ

Due toaccessing a free ight through Advantage plus via the phone the online operator decided to give me 2 separate bookings. I should have questioned this as I found it meant 2 separate rooms over the 2 nights, not what my family had in mind at all! While other staff "ummed and aahed" Renato, a duty manager cut through the issue by ensuring we would be in one room for both nights at the standard of the paid night. This saved a degree of angst and allowed us to enjoy the trip and the hotel as we expected we would. All other aspects of the hotels operation were at the normal, high standard of Sofitel and it continues to be our families hotel of choice when in Sydney.

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