ソフィテル シドニー ダーリング ハーバー

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ソフィテル シドニー ダーリング ハーバー 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 5,253 件のレビュー

ALLSAFE認証ホテル

ソフィテル シドニー ダーリング ハーバー
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説明

ホテルのその他の情報

  • 活気溢れるダーリングハーバーに位置する象徴的なホテル

  • 素晴らしい眺めが楽しめるスタイリッシュな客室とスイートが590室

  • 最上階のクラブミレジムからは周辺の景色を一望

  • 賑やかな水辺の洗練された雰囲気を味わえる、3つのバーとレストラン

  • 特徴的なインフィニティプール

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

当ホテルの客室

35階の客室階に、贅を尽くした35のスイートを含む、高級感あふれる590の客室をご用意しています。美しい港に面した安らぎの空間と、フランス流の上品さをアクセントにした現代風の装飾、そして最新鋭の室内設備が、シドニーでの旅を優雅に彩ります。

ホテル所在地

ソフィテル シドニー ダーリング ハーバー

12 Darling Drive, 12 Darling Drive, 2000 Sydney, Australia
2000 シドニー
オーストラリア

ファックス: +61 2 8388 8868

  • LIGHT RAIL:  L1 CONVENTION

  • 飛行機で

    SYDNEY KINGSFORD 7.3km / 4.54 マイル - シャトルバス有料

  • 電車で

    CENTRAL STATION 1.7km / 1.06 マイル

GPS:-33.872908, 151.198704

ホテルサービス

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概要
敷地内
  • プール
  • シャトル
  • レストラン
  • 車椅子利用可能なホテル
  • 快適なご滞在
  • エアコン
  • Wifi
  • 朝食
  • バー
  • 会議室
建物付近
  • 駐車場

ATELIER BY SOFITEL

Indulge your senses with a unique dining experience in our elegant dining room overlooking Darling Harbour, Discover a French inspired grill combining flavours of the South of France with locally sourced produce. Bon appétit!

お客さまの口コミ
ソフィテル シドニー ダーリング ハーバー

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  5,253 件のレビュー

トリップアドバイザーの評価  4.5/5  2,577 件のレビュー

2022エクセレンス認証

Always Great Feeling and Experience with Sofitel

トリップアドバイザーの評価 5.0/5

aus8blessing ビジネス - トリップアドバイザー認証口コミ

I normally stay at Sofitel Sydney Darling Harbour whenever I go to Sydney for business trip. It was great this time as well. Club Lounge staffs are all beautiful and nice and warm welcomed every time I visited. I have another booking next week and excited to be there again.

Bonjour aus8blessing, Thank you for your review. I have passed on your feedback to the Club Millesime Team who are very pleased. We look forward to welcoming you back again soon. Kind regards, Greg Brady - General Manager

ICCの目の前で好立地、眺望がよい

お客さまの声 4.5/5

Sydney ビジネス - 確認済みレビュー すべて

ICCに用事があり宿泊しました。窓が大きくて大変快適でした。湾側のお部屋ならもっとよかったと思います。

Bonjour, I want to personally thank you for taking the time to tell us about your overall experience following your most recent stay at the Sofitel Sydney Darling Harbour. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for commenting on the room and the comfortable bed. To get the best view possible, such as the Harbour View I would recommend looking into our Superior Room with a Darling Harbour View. I will share your comments with our team as I am sure that your experience on this occasion will serve as an encouragement to all of our ambassadors as they strive to continuously improve the quality of the services we aim to deliver. Again, I thank you for sharing your experience with us, and it is our hope that we can welcome you back for another pleasant visit. Sincerely, Francisco Cervantes Guest Service Manager Sofitel Sydney Darling Harbour

A very well located Sofitel in Darling Harbour Sydney

トリップアドバイザーの評価 4.0/5

MarioTurcarelli ビジネス - トリップアドバイザー認証口コミ

This was our second stay at this Hotel. Whilst there was a mix up in the room allocation, the staff were efficient and friendly and tried to make up for it. The Valet parking is busy, and very tight, but the staff work hard to get your car as quick as they can. Both the Level 3 Bar and restaurant were busy but good. And the club Millesmine was at the Sofitel expected level. The room was very clean and well fitted out with Magnificent views of Darling harbour. Overall a very good hotel.

Bonjour MarioTurcarelli, Thank you for you review. I am so pleased the team were able to look after you. I have passed on your feedback. We hope to see you again soon. Kind regards, Greg Brady - General Manager

Amazing stay with a beautiful view

トリップアドバイザーの評価 5.0/5

sothpaw81 トリップアドバイザー認証口コミ

Great service from the staff upon arrival with an upgrade to the Darling harbour view room, as apposed to the original booking for the standard city view. Staff were kind enough to allow a slightly longer checkout and the room was AMAZING!!! My favourite hotel which I stay at regularly throughout the year and one I definitely would recommend to all. Unfortunately the price has increased quite a bit since previous year, but that's like all things since COVID.

Bonjour sothpaw81, Thank you for review. I am so pleased you enjoyed your stay. Thanks again, Greg Brady - General Manager

Home away from Home

トリップアドバイザーの評価 5.0/5

dj_9297 トリップアドバイザー認証口コミ

Convenient location, Excellent service by staff. The views are stunning from the rooms and the beds really comfortable. The breakfast buffet was one of the best we'd ever had and the service throughout was the best specially from club Millesime team True French Hospitality, will definitely come back

Bonjour dj_9297, Thank you for your review. I am so pleased you enjoyed your stay. I have passed on your feedback to our Executive Chef. We look forward to welcoming you back to the hotel again in the future. Kind regards, Greg Brady - General Manager

Quality service

トリップアドバイザーの評価 5.0/5

cherrypie878 トリップアドバイザー認証口コミ

Check in on time room was ready and folding bed requested already inside the room, it was clean and staff are helpful and greet you with a welcoming smile and gesture. So far all good especially their buffet breakfast it was great plenty varieties to choose from .

Bonjour cherrypie878, Thank you for your review. I'm so glad you enjoyed the buffet breakfast! I have informed our Executive Chef who is so pleased. Thanks again, Greg Brady - General Manager

Stunning Sofitel

トリップアドバイザーの評価 4.0/5

Terreyhillstraveller トリップアドバイザー認証口コミ

Great Hotel in a fabulous location.Really benefits from being on the light rail line.Rooms are beautiful with stunning views across Darling Harbour.The pool was an extra bonus and it would be great to be staying at the Hotel on a sunny day.

Bonjour Terreyhillstraveller, Thank you so much for your review . I am so pleased you enjoyed your stay. We look forward to welcoming you back to the hotel again soon. Kind regards, Greg Brady - General Manager

Good life

トリップアドバイザーの評価 5.0/5

sjackson1610 トリップアドバイザー認証口コミ

Could not ask for anything else 1st class the staff where unbelievable food was just the best check in and out was so easy and welcoming location was great service could not have been any better thank you so much

Bonjour sjackson1610 Thank you for taking the time to provide your feedback and review. We look forward to welcoming you back soon to Sofitel Sydney Darling Harbour. Regards, Mitchell Turner Director of Luxury Experience

Forfeited room and left

トリップアドバイザーの評価 1.0/5

world_of_travels トリップアドバイザー認証口コミ

Having stayed at this hotel twice I’ve come to the conclusion that it’s run by a team that don’t have any consideration for the customer experience. It starts the moment you arrive - the valet staff wouldn’t allow us to leave the car while checking in (we planned to leave for dinner within the hour). Wanted to charge $84 to leave the car there while checking in. They have obviously had several complaints as I noticed new signage all over the place with the parking rate. Any corner that can be cut will be cut, from the initial hotel’s build to the bars closing early to the dingy hotel pool. They are even trying to get you not to take up room service to save them money. Due to high accor status we were given drink vouchers on check in. After telling us we could use these at the bar until 12, we went at 9:30 only to be told we couldn’t have a seat as it was too busy - for the rest of the whole evening. So the vouchers aren’t worth the paper they are written on. Had high hopes for a premium offering for Sydney but this is not it. The last experience (this weekend) was so poor we left the hotel and forfeited the room without staying the night. Been to the hotel, bars and restaurant here several times but now will not come back.

Bonjour world_of_travels Thank you for your reviews on various sites and avenues. We always aim to be transparent with any charges and our operations all stated on our website and in pre-arrival communications. In terms of the valet parking, with 590 rooms we always need to ensure the driveway is cleared for all guests and hence we cannot allow everyone to stay parked on the driveway as this would just not work. Our offer to reward our guests with points to forgo the housekeeping service has many facets to it. Sustainability, safety and guest benefit. As outlined in the information provided this is completely optional. We do hope demand continues to rise for our bars and restaurants to make it viable to open them more regularly. In the meantime we aim to educate and inform our guests of our operational opening times as transparently as possible. Regards, Mitchell Turner Director of Luxury Experience Sofitel Sydney Darling Harbour

Great Stay

トリップアドバイザーの評価 5.0/5

molly6513 ビジネス - トリップアドバイザー認証口コミ

Great location on Darling Harbour and adjacent to the Conference Centre. Rooms are large, clean & very comfortable beds. The bathroom was great with large walk in shower. Unfortunately the restaurant was not open which was disappointing and limited room service but there are lots of options nearby.

Bonjour molly6513, Thank you for your review. I appreciate your feedback on the restaurant opening hours. Atelier Restaurant is moving towards full operation. It just takes time in the current climate but we are almost there. Thanks again, Greg Brady - General Manager

Fabulous Stay!

トリップアドバイザーの評価 5.0/5

t0m165 トリップアドバイザー認証口コミ

My partner and I only stay at the Sofitel Darling Harbour for all our Sydney based staycations. The view, the hotel, the rooms, and most importantly the staff are the most lovely and accommodating we have experienced. We highly recommend selecting the Club Millesime package for an extra special experience. Private check in and access to level 35 for breakfast, afternoon tea and evening canapes is always nice. The view is DIVINE! Special mention to Elmo and Phong at Club Millesime for exceptional service, thank you and we hope to see you again soon!

Bonjour t0m165, Thank you for your review. I have passed on your feedback to the team who are so pleased you enjoyed your stay. We look forward to welcoming you back to the hotel again in the future. Kind regards, Greg Brady - General Manager

Wouldn't Celebrate Anywhere Else...

トリップアドバイザーの評価 5.0/5

Nass M トリップアドバイザー認証口コミ

We do this trip annually to celebrate our wedding anniversary, but this year was extra special as the wife celebrated a milestone birthday. I reached out to Concierge, Ian Frenkel, who basically said "leave it with me!" What we got was A-class treatment from arrival to departure. My wife was truly spoilt. Personally escorted to Club Millésime for our checkin. Greeted by Elmo and his team, with a glass of sparkling, and a small box of chocolates. Upon entering our room, we were greeted with rose petals, a bottle of bubbles and afternoon tea. In true Sofitel style, every face we encountered was a warm smile and a meaningful "Bonjour!". An absolute dream weekend staycation. Thank you Ian, Elmo and the entire Sofitel team. You helped spoil my wife for her birthday... and for that I cannot thank you enough.

Bonjour Nass, Thank you so much for your review. I have passed on your feedback to the team who are very appreciative. I'm so pleased we were able to be a part of such a special occasion. We hope to see you again soon. Kind regards, Greg Brady - General Manager

Weekend away

トリップアドバイザーの評価 5.0/5

Helen_kohen トリップアドバイザー認証口コミ

We stayed at the Sofitel with family and friends, and went to the theatre everything was very close to the city and where we needed to be. Great location brilliant service from all aspects of the staff there. Especially there guest service manager!! Well done.

Bonjour Helen_kohen, Thank you for your review. We hope to see you again soon! Kind regards, Greg Brady

Short stay

トリップアドバイザーの評価 5.0/5

lynda0rd トリップアドバイザー認証口コミ

The staff were very helpful and friendly.The room very clean had every5hing we needed. We had a view across to the airport and surrounds and out west which was very nice. Breakfast was great lots of variety.

Bonjour lynda0Rd, Thank you for your review. We hope to see you again soon. Kind regards, Greg Brady

Perfect stay

トリップアドバイザーの評価 5.0/5

Narell211 トリップアドバイザー認証口コミ

One of the best places we have ever stayed. Exceptional service made us feel extremely privileged. Can’t wait to our next stay at this hotel. Location, location, location, plenty to do. Food is exceptional.

Bonjour Narell211, Thank you for review. I am so pleased you enjoyed your stay. Thanks again, Greg Brady

Another lovely anniversary stay at Darling Harbour

トリップアドバイザーの評価 5.0/5

mceurope トリップアドバイザー認証口コミ

Great service in Club Millseme and from the concierge make the stay enjoyable and comfortable. Location is great, handy to ferries to get around the harbour, handy to the Star Lyric fir a very enjoyable performance of Hamilton. We even had fireworks one night for lunar new year. Overall a great stay.

Bonjour mceurope, Thankyou for your review. I have passed on your feedback to the team who are so pleased you enjoyed your stay. Kind regards, Greg Brady

A disappointing stay for a night that was supposed to be about celebrating 2 years worth of Birthdays.....

トリップアドバイザーの評価 2.0/5

TAN01L トリップアドバイザー認証口コミ

While we understand that covid played a part in this experience, it doesn't take way the fact this was a very disappointing 20 hours. First room smelled like diesel fuel, had no bottled water or mini bar. Had to wait for second room at pool bar with no luggage for over 40 minutes (we were told 10-15). Then later locked out of new room (which still had no water), had to go to lobby in swimmers to fix keys. Nowhere to eat in hotel after 8pm (except room), so couldn't use membership discount, and had to walk elsewhere to get dinner. Other than breakfast, nothing open until after check out time. The only saving grace was lovely staff members that offered us free breakfast and late checkout...... I emailed the Manager before this review, and he didn't even say sorry when responded. I've had better stays/experiences in 3 star hotels.

Bonjour TAN01L Thank you for your review. I am sorry that you felt the response to your initial email was not genuine. Our team had reacted to the initial concerns during your stay. As mentioned in my email, I am pleased that they were able to rectify this on the spot. In regards to our opening times this was explained in your pre arrival communication that you confirmed you had received. I am sorry that we did not highlight this further on arrival for you. We do aim to be transparent in all that we do to avoid our guests being disappointed on arrival or during their stay. Our websites and communications remain up to date for our guests to make the best decision on when to stay to suit their needs. Regards Mitchell Turner Director of Luxury Experience Sofitel Sydney Darling Harbour

Fantastic stay

トリップアドバイザーの評価 4.0/5

tinaw513 トリップアドバイザー認証口コミ

Wonderful stay but it was disappointing that the restaurant was closed the whole 5 days of our stay. You could see the problems Covid was having but the staff tried really hard. The club was open and was great the staff were amazing. Thanks to Elmo and everyone there.

Bonjour tinaw513, thank you for your review. I appreciate the feedback. Thankfully we will be opening the restaurant again this week. We hope to have the opportunity to welcome you back to the hotel again in the future. Kind regards, Greg Brady - General Manager

Good hotel disappointed about benefits

トリップアドバイザーの評価 3.0/5

Evan_2022_2022 トリップアドバイザー認証口コミ

The hotel itself was immaculate and we had a good stay however, as an Accor plus I was disappointed to not receive my full benefits. When we checked in it was very busy and there was no clear area for priority accor plus members check in. I enquired about a room upgrade (apart of my benefits) but was told the hotel was too busy and none were available I later found out the hotel was operating at a very reduced capacity so clearly a room would've been available for upgrade and we were also rejected a late checkout due to it being too busy as well which I don't understand. I know these are minor things but when you pay over $300 a year for the membership you expect to receive the benefits.

Bonjour Evan_2022_2022, Thank you for your review. We appreciate your loyalty. Any upgrades and late check outs are subject to availability as per your membership, and, unfortunately on this occasion we were unable to accommodate these requests as the hotel was at capacity. we hope to have the opportunity to welcome you back to the hotel in the near future. Kind regards, Greg Brady - General Manager

Excellent .

トリップアドバイザーの評価 5.0/5

rudybristol トリップアドバイザー認証口コミ

My stay is the best I had in my life. The room is large. The view is excellent. We enjoyed watching the Darling Harbour and the Sydney skyline in the afternoon, at nighttime and at morning. We enjoyed swimming at infinity pool in the fourth floor. We also enjoyed the gym. The location is central. It’s close to Star City where we watched Hamilton and at Chinatown where we had lunch. Hotel staff are friendly and served us well.

Bonjour rudybristol Thank you for taking the time to leave a lovely review. We look forward to welcoming you back soon. Regards Mitchell Turner Director of Luxury Experience Sofitel Sydney Darling Harbour

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